Mercedes-Benz C-Class Complaints (2015)

452 consumer complaints on file.

#11421712June 21, 2021
STRUCTURE
The contact owns a 2015 Mercedes Benz C300. The contact received notification of NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the part to do the recall was unavailable. The contact stated on June 18, 2021, while driving 55 mph, the roof plastic panel detached and flew into oncoming traffic. The contact stated no one was injured. The contact called the local dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421163June 16, 2021
STRUCTURE:BODY
Sunroof clips are snapping on many w205 2015 mercedes c300 models causing the panoramic roof to come loose potentially flying off the car while driving this has the potential to hurt many people. Mercedes claims there is only a recall for models up to 2011 however hundreds of thousands of later model vehicles have the same issue. I read an article saying they recently opened a recall for the later models but my vin isn’t covered. If the 100 pound panoramic roof flies off while driving on the highway at 70 mph it can definitely kill someone. Please address my concern I cannot afford to come out of pocket for Mercedes defect and lack of help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420411June 10, 2021
UNKNOWN OR OTHER
My daughter was driving at freeway speeds, when she heard, what we now know, is a portion of the sunroof panel flapping and break off. There was no warning, no instrument indication, and assume the broken part was a safety hazard to vehicles following. We took her vehicle to Fletcher Jones Mercedes in Newport Beach, but they're hesitating about repairing or reimbursing costs, due to the pending nature of the NHTSA Recall #21V197.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420341June 9, 2021
FUEL/PROPULSION SYSTEM
Heavy fuel/gasoline smell around engine bay began approximately 2 years ago while the car was still under original 5 year warranty. Fuel smell would persist outside of the vehicle despite the vehicle not being driven for multiple days. When driven, fuel smell would permeate into the cabin of the vehicle and cause mild headaches to the occupants. Taken to dealer to find cause of smell and was advised that there was nothing wrong with the vehicle. Fuel smell continues to persist since it was originally noticed without change and vehicle is no longer within warranty period. Recently, this vehicle was taken back to the same dealer for servicing for an unrelated issue. Told the service representative that there was a fuel smell that continues to linger around the vehicle when parked and inside the cabin. This inspection revealed leaks from two fuel lines and technician recommended replacement. Warning lamps, messages, or other indicators from the car never appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418977May 29, 2021
AIR BAGS, ELECTRICAL SYSTEM
Passenger side airbag light keeps coming on when someone is sitting in the car. My electrical system shuts off and on and goes haywire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418053May 21, 2021
ENGINE
check engine light and check oil light came on in rush hour traffic in atlant during rush hour. Car started sputtering and finally made it to the shoulder of the interstate and oil was low on the dip stick. I added oil and a day later same thing. Took it to the dealer and cracked piston in #1 cylinder service guy said about 3 to 6 a day on this year benz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417891May 20, 2021
STRUCTURE
The contact owns a 2015 Mercedes-Benz C300. The contact stated that the sun roof ceased in the open position. The contact stated that the adhesive on the paneling had deteriorated which caused the sun roof to lose functionality. The vehicle was not taken to the local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the vin was not included. The manufacturer was informed of failure and informed the contact that the vehicle was not included in the recall. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416414May 13, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE CAR HAS INTERMITTENT STARTING ISSUES MORE NOTICEABLY DURING ECO START / STOP PROCESS. WHEN CAR DOES AN ECO STOP AT RED LIGHT OR STOP BUT IT IS UNABLE TO RESTART CONSISTENTLY (10-20% FAIL RATE). ALL DASHBOARD LIGHTS COME ON AND CAR IS STALLED. CAR CAN ROLL IF ON A HILL. CAR CAN BE RESTARTED BY TURNING CAR ON AND OFF MANUALLY. ONLY ERROR CODE IS P1CE200 BUT THE MANUFACTURER SUGGESTED STEPS DO NO SOLVE PROBLEM. BATTERY, AUXILLARY BATTERY, STARTER, VOLTAGE DIP LIMITER, BATTERY SENSOR, STARTER RELAY WERE REPLACED. DELEAR UNABLE TO FIND PROBLEM AND SAYS ALL SOFTWARE IS UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414375April 28, 2021
UNKNOWN OR OTHER
WHILE DRIVING MY 2015 MERCEDES BENZ C300 4MATIC WITH PANORAMIC ROOF ONE DAY ON RTE 9 IN HYDE PARK NY, A 2 LANE STATE ROAD I WAS TRAVELING AT 40 MPH, I SUDDENLY HEARD MORE AIR THAN USUAL AND THEN SECONDS LATER A LOUD FLAPPING NOISE ON ROOF. I PULLED OVER IMMEDIATELY ONLY TO FIND THE STATIONARY ROOF PANEL ALL THE WAY FORWARD ON THE ROOF, (DIRECTLY IN FRONT OF GLASS PORTION OF THE PANO ROOF) BECAME LOOSE ON ONE SIDE AND FLAPPED OPEN WITH WIND WHEN IN MOTION. I USED 3 QUARTERS BETWEEN WINDSHIELD AND SAID PANEL TO HOLD IT FROM POPPING UP WHILE DRIVING AND DROVE IMMEDIATELY TO A BODY SHOP. TBEY INSPECTED IT AND DETERMINED IT WAS HELD DOWN WITH BLACK EPOXY SIMILAR TO WHAT IS USED TO INSTALL GLASS SUCH AS WINDSHIELDS. THEY ADDED SOME EPOXY AND TAPED DOWN THE PIECE FOR ME. APPROXIMATELY ONE WEEK LATER I WAS TRAVELING ON THE SAME ROAD AT ABOUT 30MPH AND SUDDENLY ALL WITHIN LIKE 2 SECONDS HEARD LOUD WIND, THEN FLAPPING, THEN SAW THE ROOF PIECE FLY OFF SWING IN FRONT OFF WINDSHIELD IT WAS STILL ATTACHED TO A RUBBER GASKET, THEN UP IN THE AIR AND BACK DOWN AND SMACKED THE SIDE OF DRIVERS DOOR BEFORE BREAKING FREE AND FLYING DOWN THE ROAD BEHIND ME. LUCKILY IT DID NOT STRIKE ANY CARS OR PEOPLE AS IT BRIEFLY HELD ON TO THE GASKET ATTACHED. I IMMEDIATELY STOPPED AND WAS ABLE TO RETRIEVE IT, BROKEN INTO 2 PIECES. SOME ONLINE RESEARCH FOUND THIS HAS BEEN A VERY COMMON PROBLEM WITH MANY, MANY PEOPLE WHO POSTED ALL OVWR THE INTERNET ON FACEBOOK AND SEVERAL OTHER SITES. I THEN FOUND THE EXACT SAME PROBLEM, AND PART WAS RECALLED BY MERCEDES FOR 10S OF THOUSANDS IF CARS, BUT THE RECALL DID NOT INCLUDE MY YEAR (BUT DID INCLUDE MY MODEL FOR OTHER YEARS). THIS IS VERY OBVIOUSLY THE SAME EXACT PROBLEM AND SHOULD BE COVERED FOR ALL YEARS BY MERCEDES. I CALLED AND AFTER A LENGTHY PHONE CALL WITH MERCEDES BENZ I GOT NOWHERE. THE AGENT FOR MB REFUSED TO EVEN ADMIT IT WAS A RECALL, AND WAS RUDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405111March 27, 2021
STEERING, SUSPENSION, LANE DEPARTURE: BLIND SPOT DETECTION
THE C300 4MATIC SPECIFICALLY SHOULD BE RECALLED BECAUSE SOMETHING NEAR THE FRONT END SQUEAKS AND MAKES ALL TYPES OF NOISES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404560March 23, 2021
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
CHECK ENGINE LIGHT KEEPS COMING ON/ FOWL ORDER COMING FROM AC UNIT/ LOUD GAS SMELL WHEN START IGNITION IN THE MORNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403557March 17, 2021
STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY IN AN ACCIDENT. THE VEHICLE WAS REPAIRED AT GERBER COLLISION & GLASS (102 CORPORATE PARK DR, HENDERSON, NV 89074) HOWEVER, WHILE LEAVING THE COLLISION CENTER, THE CONTACT HEARD A LOUD KNOCKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT ASKED THE COLLISION CENTER TO INSPECT THE VEHICLE FOR THE SOUND HOWEVER, THE COLLISION CENTER DECLINED. THE CONTACT THEN TOOK THE VEHICLE TO MERCEDES-BENZ OF HENDERSON SERVICE CENTER (925 AUTO SHOW DR, HENDERSON, NV 89014) TO BE INSPECTED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,321.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402961March 15, 2021
FUEL/PROPULSION SYSTEM
GAS LEAK/ SMELL IN CABIN AT IDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399056March 4, 2021
POWER TRAIN
THE 7 SPEED TRANSMISSION SHIFTS VERY HARD FROM 1 GEAR TO 2 GEAR TO 3 GEAR. FROM 3 GEAR ALL THE WAY TO 7 GEAR IS VERY SMOOTH. ALSO THE SAME WAY AROUND WHEN YOU DOWNSHIFT FROM 3 GEAR TO 2 GEAR TO 1 GEAR. THE SLOWING DOWN IS VERY HARSH AND IT LOOKS LIKE THE TRANSMISSION DOESN'T UNDERSTAND THAT THE CAR IS GOING TO A FULL STOP. ALL THE POWER AND SPEED CUT DOWN A FEW SECONDS BEFORE FULL STOP. I HAVE PERSONALLY TRIED TO DO THE RESET WITH KEY AND PEDAL TRICK BUT IT ONLY WORKS FOR A DAY OR TWO AND GOES RIGHT BACK TO THE ROUGH SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398435March 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED WITH AN ABNORMAL SOUND COMING FROM THE ENGINE. IN ADDITION, WHILE DRIVING THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND UNINTENTIONALLY DECELERATED WHILE SPUTTERING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER MERCEDES BENZ OF WILMINGTON LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397264February 22, 2021
STRUCTURE:BODY
UPON SUBMITTING A CLAIM FOR MY "INOPERATIVE" SENSOR ISSUE AND THE CAR LOSING ALL POWER AT HIGHWAY SPEEDS. I DISCOVERED YOUR CLAIM ABOUT PANORAMIC SUNROOF DETACHMENTS. WELL YOU ARE IN LUCK AS I HAVE A LOVELY MERCEDES WITH A ROOF PANEL THAT I HAD TO GLUE TO THE TRACK AS IT CAME APART. THE HINGE ON RIGHT SIDE IS LOOSE. I CAN NO LONGER OPEN THE SUNROOF OR IT WILL CATCH WIND AS IF IT'S ABOUT TO DETHATCH. DRIVING THE SUNROOF IS SO LOOSE THAT IT WILL NOT CLOSE WITHOUT THE HELP OF HOLDING IT DOWN SO IT LOCKS INTO PLACE. BROUGHT IT INTO THE DEALER LAST SUMMER AND THEY BRUSHED IT OFF AND TRIED TO CHARGE ME OVER $2,000 TO GET IT FIXED. THEY SAID "COMMON ISSUE" I WOULD PRODUCE PICTURES, HOWEVER MY CAR IS CURRENTLY SITTING AT A MERCEDES FACTORY SHOP GETTING ITS OTHER SAFETY ISSUES TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397252February 21, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
ON FEBRUARY 9TH, DURING MY MORNING COMMUTE ON THE INTERSTATE THE CAR LOST POWER TO THE DRIVETRAIN. MESSAGE THAT DISPLAYS WAS "COLLISION ASSIST PLUS INOPERATIVE" ALONG WITH CRUISE CONTROL INOPERATIVE. WITH AN AMBER ESP LIGHT ILLUMINATED, THERE WAS NO ENGINE LIGHT ON. WHEN THIS MESSAGE APPEARED THE CAR WOULD NO LONGER ACCELERATE (LIMP MODE). IN AVOIDANCE TO BEING IN A REAR END COLLISION I QUICKLY PULLED OVER, TURNED OFF THE CAR AND TURNED BACK ON. INOPERATIVE MESSAGE, LIMP MODE AND ESP LIGHT WAS CLEARED. I CALLED DEALER TO NOTIFY. MY THOUGHT WAS THE BATTERY IS A DUD (WAS REPLACED THE DAY PRIOR), THE CAR NEEDS A SOFTWARE REBOOT DUE TO THE NEW BATTERY OR CAR WAS NOT CONNECTED TO THE "MEMORY SAVER" CORRECTLY. OR THE SENSORS WERE DIRTY. SO I DID THE EASIEST. I WASHED THE CAR. THIS PROBLEM CONTINUED TO HAPPEN 5-6 TIMES MORE OVER THE NEXT FEW DAYS STALLING ON THE FREEWAY AT 65-75 MPH. EXTREMELY DANGEROUS & LIFE THREATENING. NO ENGINE PROBLEMS APPARENT. SEEMS TO BE RADAR OR SOFTWARE. THIS IS EXTREMELY DANGEROUS WHILE ON THE HIGHWAY, I FOUND MANY OTHER WITH THIS SAME ISSUE ON NHTSA. I ATTACHED A PICTURE OF CAR SHOWING MESSAGE WITH NO POWER. MY SEATBELT WAS OFF AS I WAS ON SIDE OF ROAD TRYING TO GET TO GAS STATION. THIS ISSUE IS CLEARED BY TURNING CAR ON / OFF. THEN IT HAPPENS AGAIN HOURS OR A DAY LATER, LOSS OF POWER AT HIGHWAY SPEEDS. COAST OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397130February 20, 2021
FUEL/PROPULSION SYSTEM, SUSPENSION, WHEELS
SUSPENSION PARTS ARE RUSTING OUT FAST I DON'T LIVE IN A SALTED ROAD FOR BLACK ICE TYPE OF ENVIRONMENT CAR ONLY HAS 66K MILES AND AC POURS FUEL ODORS IN THE CABIN INTERIOR MATERIALS ARE BUBBLING UP FAST EVEN AFTER UV TREATMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390531January 28, 2021
FUEL/PROPULSION SYSTEM
THERE IS A FUEL HOSE (PARTS NUMBER: 274 070 3500) CONNECT TO THE HIGH PRESSURE PUMP IN FRONT ENGINE AREA. THE FUEL HOSE WAS FASTENED BY A CLAMP (NOT SURE THE PARTS NUMBER) . BECAUSE OF THE DESIGN FLAW, THIS CLAMP WILL LOOSE SINCE IT'S A SNAP JOINT ASSEMBLIES NOT TIGHTEN BY SCREWS. UNDER THIS SITUATION, THE FUEL HOSE WILL LOOSE AND AFFECTED BY THERMAL EXPANSION, THIS PROBLEM WILL CAUSE FUEL LEAK/SEEPING. WE CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE OR WHEN WE TURN ON THE AC OR HEATER . FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.THIS IS BEEN HAPPENING SINCE 11/19/2019 THE DATE WHEN I BOUGHT THE CAR TILL NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390001January 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MERCEDES-BENZ OF LOS ANGELES (1801 S FIGUEROA ST, LOS ANGELES, CA 90015, (213)425-3100) AND THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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