Mercedes-Benz C-Class Complaints (2010)

472 consumer complaints on file.

#11046138November 14, 2017
AIR BAGS
TAKATA RECALL- MY CAR IS RECALLED AND I HAVE NOT BEEN ABLE TO SCHEDULE A REPAIR WITH THE DEALER. THEY CLAIM THEY DO NOT HAVE REPLACEMENT PARTS. I HAVE CONTACTED THE DEALER AND MANUFACTURER AND BOTH HAVE FAILED TO SCHEDULE A TIME FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045582November 13, 2017
AIR BAGS
"TAKATA RECALL" WE HAVE HEARD NOTHING FROM MERCEDES, APPARENTLY THEY DO NOT INTENT TO REPAIR THIS SAFETY ISSUE. WE ARE CONCERNED WITH THE SAFETY OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045611November 13, 2017
AIR BAGS
TAKATA RECALL HAS NOT BEEN ADDRESSED BY MERCEDES BENZ REPORTEDLY DUE TO A LACK OF PARTS. THE RECALL IS ABOUT 3 YEARS OLD AND NUMEROUS NOTICES TO ME INDICATE THAT PARTS TO ADDRESS THE RECALL ARE UNAVAILABLE. I AM VERY CONCERNED THAT THE TAKATA BANKRUPTCY WILL LEAVE MY RECALL UNADDRESSED. I HAVE HAD AN AIRBAG INDICATOR LIGHT COME ON THAT MERCEDES BENZ SAYS IS NOT RELATED TO THE RECALL BUT I AM NOT CERTAIN IF THAT STATEMENT IS ACCURATE. I LIMIT THE USE OF THIS CAR SINCE I AM NOT CERTAIN THAT IT'S SAFE FOR ME AND MY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045675November 13, 2017
AIR BAGS
"TAKATA RECALL" TWO AIRBAG RECALLS 2/11/16 & 5/25/16 - CALLED RECOMMENDED DEALERSHIP TO REPLACE FOR FREE - THEY DO NOT HAVE THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044453November 8, 2017
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TAKATA RECALL, ELECTRIC SYSTEM DEFICIENT, AND BRAKES FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044219November 7, 2017
STEERING
THE STEERING WHEEL OF THE CAR SUDDENLY LOCKED. ALL ELECTRICAL SHUT SUDDENLY. LUCKILY WE WERE CLOSE TO HOME NOT IN THE MIDDLE OF A FREEWAY. MECHANICS IN GENERAL ARE NOT FAMILIAR WITH THIS ISSUE IN THE MERCEDES C300 CLASS. THE REPAIRS WERE ASTRONOMICAL. I CHECKED ONLINE AND SEVERAL PEOPLE HAD THE SAME ISSUE. MERCEDES BENZ DOES NOT WANT TO TAKE RESPONSIBILITY FOR THIS ISSUE. THIS ISSUE SHOULD BE TAKEN SERIOUSLY!! IF IT SHOULD HAPPEN IN A FREEWAY COULD BE CATASTROPHIC. PLEASE LOOK INTO THIS MATTER AND SEE HOW MANY PEOPLE ARE AFFECTED WITH THIS AND HAVE MERCEDES BENZ ASSUME RESPONSIBILITY. I ALSO HAVE THE TAKATA RECALL AND NOTHING HAS BEEN DONE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043152November 4, 2017
AIR BAGS
TAKATA RECALL SEEMS THERE IS NO SOLUTION FOR THIS ISSUE. WANT TO GET THIS ISSUE REPAIRED PRIOR TO A SERIOUS ACCIDENT OR OTHER EVENT WHICH WILL CAUSE THE AIR BAGS TO INFLATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043178November 4, 2017
AIR BAGS
TAKATA RECALL, NOTHING HAS HAPPENED TO THE VEHICLE AS YET, BUT CONTACTED THE DEALER TO GET AIRBAG REPLACED AND THEY ARE SAYING THEY DON'T HAVE THE PARTS AVAILABLE TO FIX THE AIRBAG AND WE WILL BE NOTIFIED WHEN THEY ARE AVAILABLE. I FEEL THIS IS A SAFETY RISK AND DON'T UNDERSTAND WHY THE PARTS AREN'T AVAILABLE TO FIX SOMETHING THAT COULD CAUSE INJURY OR DEATH. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043050November 3, 2017
AIR BAGS
CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE, TAKATA IS AWARE OF FOUR TEST RUPTURES IN BALLISTIC TESTS OF NON-DESICCATED PSDI-5 INFLATORS. TAKATA IS NOT AWARE OF ANY FIELD INCIDENTS IN WHICH A PSDI-5 INFLATOR HAS RUPTURED, EITHER DESICCATED OR NON-DESICCATED. TAKATA IS TAKING THIS ACTION IN AN ABUNDANCE OF CAUTION, TO ADDRESS ALL OF THE SUBJECT NON-DESICCATED PSDI-5 AIR BAG INFLATORS, DUE TO THE SIMILARITIES OF DESIGN AND MANUFACTURING CHARACTERISTICS FOR THIS TYPE OF INFLATOR USED IN THE U.S. MARKET. DAG IS NOT AWARE OF ANY FIELD INCIDENTS WITH THE SUBJECT TAKATA PSDI-5 INFLATORS. HOWEVER, BASED ON THE INFORMATION ABOVE AND IN AN ABUNDANCE OF CAUTION, DAG WILL CONDUCT A VOLUNTARY RECALL OF THE VEHICLES EQUIPPED WITH SUBJECT TAKATA PSDI-5 INFLATORS IN THE UNITED STATES AS IDENTIFIED BY TAKATA IN THE DEFECT INFORMATION REPORT.ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR RUPTURED, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTIN INJURY OR DEATH TO VEHICLE OCCUPANTS. RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042274November 2, 2017
AIR BAGS
TAKATA RECALL MERCEDES BENZ DEALER IN HONOLULU TAKING TOO LONG TO REPLACE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042525November 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, PHONE NUMBER: (609) 645-9000), BUT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042637November 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ATHENS (4735 ATLANTA HIGHWAY, BLDG.A, ATHENS, GA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042673November 2, 2017
AIR BAGS
TAKATA RECALL. I CANNOT GET THIS SERVICE FROM MY MERCEDES BENZ DEALER BECAUSE THEY DO NOT HAVE THE PARTS FROM MERCEDES BENZ USA TO FIX THIS. I'VE CALLED MULTIPLE DEALERS AND I GET THE SAME ANSWER. THEY TELL ME TO EITHER CHECK BACK OR CALL MERCEDES BENZ USA ABOUT THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041911November 1, 2017
AIR BAGS
I HAD COMPLAINT TO THE DEALER 3 TIMES ABOUT THE 2 RECALLS ON MY VEHICLE FOR THE TAKATA RECALLS FOR 16V363 2016070003 AND 16V081 2016020003. THE DEALER REACHED OUT TO ME 3 DIFFERENT OCCASIONS AND A SAID THAT THE PARTS FOR THE RECALL ARE NOT AVAILABLE. I ASKED THEM WHAT DO I DO WITH THE VEHICLE THEY SAID CONTINUE TO DRIVE AND WE WILL LET YOU KNOW WHEN THE PARTS ARE AVAILABLE. ITS BEEN A YEAR SINCE THE COMPLAINTS IN 2016 AND THE DEALER STILL WILL NOT PERFORM THE S TAKATA RECALLS. MERCEDES BENZ DEALER 620 WASHINGTON AVENUE, NORTH HAVEN, CT 06473 SERVICE: 203-239-1717
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041913November 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES BENZ OF SYRACUSE (5433 N BURDICK ST, FAYETTEVILLE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *TT UPDATED 8/3/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041957November 1, 2017
AIR BAGS
TAKATA RECALL DRIVER SIDE AIR BAG RECALL SENT IN FEB. 2016 AND RECALL ON PASSENGER SIDE AIR BAGS ON MAR 2016 HOWEVER WE HAVE YET TO GET ISSUE RESOLVED. CONTACTED DEALERSHIP MANY TIMES WITHOUT ANY USEFUL INFORMATION ON THE REPLACEMENT OF THE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041985November 1, 2017
AIR BAGS
TAKATA RECALL - MERCEDES BENZ FAIL TO REPLACE BOTH MY FRONT (DRIVER & PASSENGER) SIDE AIRBAG AND KEEP ON SAYING THEY DO NOT WHEN THEY WILL REPLACE THEM. I AM CONCERNED I AM DRIVING MY VEHICLE IN UNSAFE CONDITION. THEY TOLD ME IN JANUARY 2017 THAT THEY WILL BE REPLACED BY OCTOBER 2017 BUT THEY FAIL TO KEEP THEIR PROMISE. I CALLED THEM TODAY, 11/1/2017 AND THEY SAY THE SAME STATEMENT THAT THEY DON'T KNOW WHEN THEY CAN REPLACE THE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042022November 1, 2017
AIR BAGS
TAKATA RECALL - RECEIVED FIRST NOTICE IN JANUARY 2016, AND NO UPDATES SINCE. I DECIDED TO WRITE YOU AFTER RECEIVING NOTICE FROM TK HOLDINGS REGARDING FILING NOTICE ON AIRBAG RECALL WEBSITE. I HAVE ASKED IN PERSON AT MY DEALERSHIP SEVERAL TIMES AND HAVE GIVEN UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042120November 1, 2017
AIR BAGS
MY AIRBAGS HAVE BEEN ON RECALL SINCE FEBRUARY 2016 . I CALL THE DEALER AND THEY SAY THE AIRBAGS AREN'T IN STOCK OR THE PART HASN'T COME IN YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041699October 31, 2017
AIR BAGS
I HAVE TRIED TO GET THIS ISSUE RESOLVE WITH SEVERAL MERCEDES DEALERSHIPS BUT ALL SAY THEY DO NOT HAVE THE REPLACEMENT AIRBAGS. I HAVE RECEIVED INFORMATION ON THE CLASS ACTION SUIT FROM TK HOLDINGS AND THE EMAIL THAT WAS PROVIDED IS USELESS. I WOULD LIKE TO HAVE MY TAKATA AIR BAGS REPLACED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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