Mercedes-Benz C-Class Complaints (2010)

472 consumer complaints on file.

#11052606December 5, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCEDES BENZ C300. WHILE DRIVING 25 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END CRASH. THE CONTACT RECEIVED BURNS ON THE FACE FROM THE AIR BAG DEPLOYMENT, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS CONSIDERED A TOTAL LOSS AND WAS TOWED TO UPMAN'S TOWING YARD. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 63,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11052259December 4, 2017
AIR BAGS
TAKATA RECALL: WAS NOTIFIED OF THE RECALL IN AUGUST 2016. AS OF THIS DATE, NO ACTION HAS BEEN TAKEN ON THE PART OF THE MANUFACTURER OR DEALER TO ALLOW THIS ISSUE TO BE FIXED. AS OF THIS DATE, NO REPLACEMENT PARTS ARE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052361December 4, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W. WHILE DRIVING, THE CONTACT NOTICED A FUEL ODOR THROUGHOUT THE VEHICLE. THE CONTACT MENTIONED THAT THE FUEL ODOR BECAME EXTREMELY STRONG. THE CONTACT THEN NOTICED FUEL ON THE GROUND AND STATED THAT FUEL WAS VISIBLE EVERYWHERE WHEN THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO W.I. SIMONSON MERCEDES-BENZ AT (855) 677-2690 (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ IN PALM SPRINGS WHERE THE CONTACT WAS ADVISED TO TAKE THE VEHICLE BACK TO W.I. SIMONSON MERCEDES-BENZ WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052364December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051596November 30, 2017
AIR BAGS
I HAVE ASKED THE PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS LOCATION, ON TWO OCCASIONS, ABOUT THE RECALL NOTICES I RECEIVED. I WAS TOLD THAT I DID NOT NEED TO WORRY ABOUT THE RECALL UNLESS I ACTUALLY EXPERIENCED AN ISSUE WITH THE BAGS. THE ISSUE IS THAT I WON'T KNOW IF I HAVE AN ISSUE WITH THE BAGS UNTIL I HAVE AN ACCIDENT, AND I AM EITHER INJURED OR KILLED BY THESE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051287November 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF HOUSTON GREENWAY AT (713) 489-2111 (3900 SOUTHWEST FWY, HOUSTON, TX 77027) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051310November 29, 2017
AIR BAGS
"TAKATA RECALL' . ON FEB..11,2016 I RECEIVED A LETTER STATING THAT THERE WAS AS A RECALL ON MY VEHICLE FOR AIRBAG REPLACEMENT AND AGAIN ON MAY 25,2016 STATING THAT THE AIRBAG REPLACEMENT WAS STILL PENDING. I CONTACTED THE DEALER IN MOBILE, AL TODAY, NOV.29,2017. HE SAID , IT'S STILL PENDING , TAKATA HAS NOT RELEASED THE GO AHEAD TO REPLACE AIRBAG. THERE HAS BEEN ANY ACCIDENTS AT THIS TIME. I'M FILLING OUT FORM TO HAVE AIRBAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050967November 28, 2017
AIR BAGS
TAKATA RECALL - PARTS NOT YET AVAILABLE FOR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051044November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PENSKE MERCEDES-BENZ (1829 E GARVEY AVE N, WEST COVINA, CA 91791, PHONE: (626) 859-1250), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051119November 28, 2017
STRUCTURE:BODY
DRIVER SIDE DOOR HANDLE BROKE. THIS WAS NOT DUE TO EXCESSIVE FORCE, UNUSUAL WEAR OR USE, ETC. THE PART CAN ONLY BE REPAIRED BY REPLACING THE ENTIRE INTERIOR DOOR PANEL. DEALER IS AWARE OF THE PROBLEM AND KNOWS THAT THE PIECE IS FAULTY AND PRONE TO BREAKING. THE COST TO FIX IT IS NEARLY $1,000 TO REPAIR. IN ORDER TO EXIT THE VEHICLE, I HAVE TO ROLL DOWN MY WINDOW, OPEN THE DOOR FROM THE EXTERIOR, ROLL MY WINDOW BACK UP AND THEN EXIT. THIS IS A MAJOR SAFETY HAZARD IF I NEEDED TO EXIT THE VEHICLE QUICKLY DUE TO A FIRE, ACCIDENT, ETC. WHEN THE HANDLE BROKE, THE VEHICLE WAS STATIONARY (I HAD JUST PARKED), I WENT TO OPEN THE DOOR AND THERE WAS NO MOVEMENT OF THE DOOR. THERE WAS NO SOUND INDICATING A BREAK, IT SIMPLY DID NOT OPEN THE DOOR ANY LONGER. WHEN RESEARCHING THE PROBLEM, I FOUND ADDITIONAL EVIDENCE OF THIS BEING A COMMON ISSUE AMONG OTHER MB OWNERS AND THEY WERE EQUALLY AGHAST AT THE FACT THAT THIS HAD NOT BEEN RECALLED AND ADDRESSED DUE TO THE SEVERE NATURE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048756November 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
STEERING WHEEL LOCK KEEPING CAR FROM STARTING HAS HAPPEN NUMEROUS TIMES TO ME ANY MANY PEOPLE WITH BENZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048809November 27, 2017
AIR BAGS
TAKATA RECALL FOR THE LAST TWO YEARS AND NINE MONTHS I SERVICE MY CAR AT BENZEL-BUSH OF ENGLEWOOD NJ.I DID ASK THEM ABOUT THE RECALL AND THEY TOLD ME TO WAIT.AS OF 11/27/2017 I HAVE NOT RECEIVED ANY INFORMATION ABOUT TAKATA RECALL FROM BENZEI-BUSH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048485November 26, 2017
AIR BAGS, VISIBILITY/WIPER, UNKNOWN OR OTHER
NOTICES OF RECALL; SCHEDULED WITH DEALER AND NEVER RECEIVED A CALL BACK TO REPLACEMENT. THE CALL SMELLS STRONGLY OF BURNT PLASTIC SINCE I BOUGHT THE CAR. EVERY SINGLE CAR MAINTENANCE PERSON TELLS ME THE CAR EMITS THAT SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048371November 25, 2017
AIR BAGS
TAKATA RECALL - MY CAR IS ON THE MERCEDES TAKATA RECALL LIST AND THE DEALERSHIP HAS FAILED TO PROVIDE A REPLACEMENT AIRBAG FOR NEARLY 2 YEARS. THE NOTICE LETTER SAYS DRIVING THE CAR WITH DEFECTIVE AIRBAGS INVOLVES RISK OF INJURY OR DEATH. MERCEDES HAS FAILED TO OFFER ANY REMEDY AND I AM DRIVING A CAR WITH A DEFECTIVE AIRBAG. MERCEDES HAS FAILED TO PROVIDE UPDATES OR INFORMATION ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047429November 20, 2017
AIR BAGS
TAKATA RECALL CONTACTED MERCEDES BENZ IN ENCINO , CA OVER YEAR AGO REGARDING AIR BAG RECALL. NEVER HEARD BACK ABOUT OBTAINING FREE REPLACEMENTS. I WAS TOLD THEY WOULD GET BACK TO ME. WE HAVE BEEN DRIVING AN AT RISK VEHICLE FOR WHAT WILL SOON BE OVER TWO YEARS SINCE THE RECALL WAS ANNOUNCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046889November 17, 2017
AIR BAGS
TAKATA RECALL: AIRBAG FIX/REMEDY UNAVAILABLE, WHICH IS UNTIMELY AND CONTINUES TO PLACE THE DRIVER AND OCCUPANTS AT RISK. THIS IS DANGEROUS AND, THUS, UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046526November 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER HAS NOT BEEN CONTACTED YET. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046582November 16, 2017
AIR BAGS
TAKATA RECALL: STILL AWAITING PSAN INFLATORS' REPLACEMENT. I HAVE CALLED THE DEALERSHIP REPEATEDLY TO NO AVAIL (MERCEDES-BENZ OF SOUTH CHARLOTTE, 950 NORTH POLK STREET, PINEVILLE, NORTH CAROLINA 28134, (704) 889-4100). IF MY VEHICLE CONTAINS DEFECTIVE AIRBAGS, MY FAMILY COULD POTENTIALLY BE IN GRAVE DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046618November 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT WAS UNSURE OF ANY AIR BAG WARNING INDICATORS BEING ILLUMINATED. THE CONTACT CALLED MOTOR WERKS OF BARRINGTON (1475 S BARRINGTON RD, BARRINGTON, IL 60010; 847-497-8669) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046056November 14, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
THIS HAS BEEN AN ONGOING PROBLEM SINCE I FIRST RECEIVED MY CAR. I CAME TO FIND OUT ONCE IN ACCIDENT 4/30/17 THAT THERE WERE ZERO AIRBAGS IN THE CAR AT ALL! THIS IS VERY UNACCEPTABLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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