Mercedes-Benz C-Class Complaints (2017)

253 consumer complaints on file.

#11103718June 25, 2018
SERVICE BRAKES
THE PARKING BRAKE WON'T RELEASE SOMETIMES AFTER DOING EVERYTHING THAT THE MANUAL AND MERCEDES BENZ RECOMMENDS. I'VE BEEN STRANDED FOR OVER 30 MINUTES. I'VE PULLED THE BRAKE RELEASE FOR OVER 10 SECONDS AND PUT THE CAR IN GEAR AND TURNED IF OFF AND ON. TWICE THE PARKING BRAKE LIGHT HAS COME ON WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103688June 24, 2018
SERVICE BRAKES
AT START-UP, THE PARKING BRAKE LIGHT COMES ON AND CAN'T BE TURNED OFF. THIS HAPPENED SEVERAL TIMES. THE PARKING BRAKE LIGHT COMES ON WHILE DRIVING ONE DAY AT START-UP THE BRAKE WOULD NOT RELEASE FOR 30 MINUTES WHILE TRYING VARIOUS METHODS RECOMMENDED BY MERCEDES BENZ SUPPORT AND THE OPERATORS MANUAL. THE BRAKE LIGHT HAS COME ON WHEN IT STARTS UP AND THE PARKING BRAKE COULD NOT BE RELEASED PREVENTING THE CAR FROM MOVING. ALSO THE WARNING LIGHT COMES ON WHEN DRIVING. I WILL UPLOAD A PICTURE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099895June 5, 2018
WHEELS
TIRE FAILURE WHILE DRIVING. TREAD SEPARATED FROM SIDEWALL. MAYBE RELATED TO PIRELLI RECALL 16T018000. TIRE MANUFACTURED 05-17 AND DOT CE X2 T120 AND ECE HOMOLOGATION SYMBOL IS E4 0271937.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091532May 3, 2018
SERVICE BRAKES
WHEN THE CAR IS NOT MOVING AND YOU ARE READY TO LEAVE THE CAR YOU PRESS THE POWER BUTTON TO TURN IT OFF, THE CAR "SOMETIMES" GOES INTO NEUTRAL NOT PARK AND STARTS MOVING WHEN YOU ARE GETTING READY TO EXIT THE VEHICLE, EVEN KNOWING THAT IT DOES HAVE A BUTTON FOR PARK BUTTON ON THE GEAR SHIFTER. IT SHOULD BY DEFAULT GO INTO PARK NOT NEUTRAL ALL MY OTHER CARS THAT ARE KEY LESS WHEN YOU PRESS THE BUTTON TO TURN THE CAR IT OFF GOES BY DEFAULT TO PARK REGARDLESS OF PRESSING THE PARK BUTTON ON THE VEHICLE. I HAVE EXPRESS THIS TO MB AND THEY DON'T SEAM TO BE CONCERN ABOUT THIS, SPECIALTY WHEN WE HAVE DIFFERENT VEHICLES IN THIS HOUSEHOLD THAT ALL OF THEM GO INTO PARK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11090429April 27, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SINCE I BOUGHT IN FEBRUARY 2017 BRAND NEW 2017 MERCEDES BENZ C300 CONVERTIBLE IN ONE YEAR OF OWNERSHIP I HAD TO BRING MY CAR SEVERAL TIMES FOR SERVICES LIKE, THE CONVERTIBLE TOP WOULD NOT WORK, THE MIRRORS WOULD NOT FOLD, THE STEERING WHEEL WOULD NOT ADJUST, ELECTRONICAL ISSUES LIKE CONNECTING MY CELL PHONE TO THE CAR. ( I HAD THE TOP GOT REPLACED ONLY AFTER COUPLE OF MONTHS AFTER I PURCHASED THE CAR.) TODAY APRIL 27 2018 I COULD NOT START THE CAR IN THE MORNING TO GO TO WORK, THE DISPLAY WAS SHOWING THE KEY IS NOT DETECTED( HAD TO EXIT THE CAR COUPLE OF TIMES, WITH THE KEY AND TRY AGAIN TO START THE CAR UNTIL IT FINALLY WORKED).HAD MY TOP OPEN WHILE WAS DRIVING TO WORK AND ONCE PARKED THE TOP WOULD NOT CLOSE, AND AGAIN HAD TO EXIT THE CAR LOCK UNLOCK AN TRY AGAIN COUPLE OF TIMES BEFORE IF FINALLY CLOSED. I DID RECEIVE A LETTER SAYING THAT THE CAR WAS DEFEFECTED, AND THAT THE AIRBAG ON THE DRIVERS SEET MAY NOT WORK, I'LL ATTACH THE LETTER ( BROUGHT FOR SERVICES) BUT IT'S SEEMS THAT THEY DIDN'T FIX THE PROBLEM. ALSO THE TIRE PRESSURE EVERY COUPLE OF WEEKS IT'S LOW, AND THE DISPLAY WOULD SHOW SOMETIMES THAT THE SEET IS NOT FIRM OR STEADY. I BOUGHT A BRAND NEW CAR TO FEEL SAFE AND DO NOT FEEL THAT WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083593April 6, 2018
AIR BAGS
VEHICLE HAS INSUFFICIENT ELECTRICAL GROUNDING THAT CAN LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. MERCEDES REFUSES TO INFORM ME OF A DATE THAT THE VEHICLE WILL BE REPAIRED. I WAS SENT A LETTER FROM MERCEDES DATED NOVEMBER 2017 AND THE DEALERS AND THE MANUFACTURE WILL NOT GIVE ME A DATE. I AM UNSURE AS I DRIVE THE AUTO THAT THE AIRBAG WILL DEPLOY CAUSING AND ACCIDENT AND INJURY TO MYSELF. WHY CAN'T THE VEHICLE BE REPAIRED IN A TIMELY MANNER? I AM NOW IN THE 5TH MONTH AND WONDERING IF I AM DRIVING A TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080335March 20, 2018
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 35 MPH, THE GLASS MOON ROOF SUDDENLY EXPLODED, CAUSING GLASS TO ENTER THE CABIN OF THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LOVELAND (4040 BYRD DR, LOVELAND, CO), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078686March 12, 2018
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED THAT THERE WERE THREE RECALLS ON THE VEHICLE REGARDING THE AIR BAGS AND ELECTRICAL SYSTEM. THE VEHICLE WAS REMEDIED FOR AN AIR BAG RECALL; HOWEVER, THE PARTS HAD NOT BEEN AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF WEST HOUSTON, 1025 HWY 6, HOUSTON, TX 77079, (281) 492-5800) WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE OTHER TWO RECALLS. THE MANUFACTURER WAS CONTACTED. THE NHTSA CAMPAIGN INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074010February 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BUFFALO (8185 MAIN ST, WILLAMSVILLE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074083February 21, 2018
UNKNOWN OR OTHER
MY WINDSHIELD CRACKED THE 2ND DAY I HAD THE VEHICLE. " SEPT 2017". I HAVE INFORMED THE MB MECHANIC SEVERAL TIMES AND HE DID NOTHING AFTER MANY FAILED ATTEMPTS WITH MERCEDES OF EL CAJON I ASKED TO BE PLACED WITH A NEW SERVICE ADVISOR. RECIEVED MY NEW WINDSHIELD IN FEB 2018 ALREADY HAVING PROBLEMS. LITTLE CRACKS ARE STARTING TO FORM AGAIN. NOT HAPPY WITH MY PURCHASE. DEFINITLY NOT HAPPY WITH THIS DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062422January 12, 2018
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055855December 21, 2017
SERVICE BRAKES
11 MONTHS OLD CAR AND AROUND 3,000 MILES - CHECK BRAKE PAD WARNING WENT OFF. WILL TAKE THE CAR TO THE DEALER TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055406December 18, 2017
STEERING
STEERING WHEEL MALFUNCTION. CAR PARKED AT GARAGE AND WHEN I WENT TO START I GOT THE MALFUNCTION MESSAGE AND THE STEERING WHEEL WOULD NOT TURN. I CALLED MERCEDES AND THEY WILL TOW THE CAR TOMORROW. FOR A BRAND NEW 2017 MERCEDES THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053814December 10, 2017
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
TAKATA RECALL SEATBELT ISSUES WARRANTY ITEMS /ELECTRICAL NO RESPONSE FROM DEALER AFTER REPEATED EMAILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048503November 26, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE CAR ENTERS LIMP MODE IN THE HIGHWAY WHERE IT LOOSES ALL THE POWER AND WARNING POPS UP AS ACTIVE BRAKE ASSIST IS INOPERATIVE, TRACTION CONTROL LIGHTS COME ON AS WELL. IF YOU MANAGE TO GLIDE THE CAR TO A STOP AND RESTART THE CAR, THE CAR STARTS TO BACK UP AS NORMAL. TOOK THE CAR FOR SERVICE SEVERAL TIMES, INTAKE AIRFLOW SENSOR WAS REPLACED BUT THE CAR STILL HAS THE SAME ISSUE. UPON SEARCHING ONLINE, THIS IS A VERY WELL KNOWN ISSUE WITH THE NEWER MECEDES CARS WHERE THE CAR GOES INTO A SAFETY MODE WHERE THE ENGINE CUTS ALL THE POWER TURNING THE SITUATION INTO A EVEN MORE DANGEROUS SCENARIO. AS PART OF THE SAFETY MODE, IF THE CAR LOOSES ALL THE POWER, THEN THERE IS FEW THINGS THAT CAN BE DONE TO COME OUT OF IT. THIS IS A MAJOR SAFETY CONCERN AS REPEATED OCCURENCE OF THIS PROBLEM HAS THE ABILITY TO CAUSE A SEVERE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046962November 17, 2017
TIRES
I HAVE LEASED A CAR FROM THE TORRANCE MBZ ON PACIFIC COAST HIGHWAY. I HAVE HAD THIS CAR FOR ABOUT A YEAR AND A HALF AND I HAVE 12K MILEAGE ON THIS CAR. LAST WEEK I NOTICED THAT MY FRONT TIRES TREADS ARE WEARING OUT AND THEY ARE BECOMING FLAT. THEY ARE ORIGINAL TIRES. ON 11/11/17 I TOOK IT TO THE DEALER TO ROTATE THEY SAID THEY CAN'T BECAUSE THEY 2 DIFFERENT SIZES SO THEY CANT ROTATE THEM THEY GIVE ME AN ESTIMATE OF 365.00 FOR EACH TIRES TO REPLACE. I ASKED THE ASSOCIATE OF THE DEALER WHY IS THIS HAPPENING I ONLY HAVE 12K MILES. I HAVE BEEN LEASING CARS SINCE 1997 AND NEVER HAD PROBLEM WITH ANYTHING JUST NORMAL SERVICE NO TIRE PROBLEM AND THE SHOCKING THING IS THAT THE CAR HAS 12K MILES. THE MANUFACTURE FOR THE TIRES IS PIRELLI AND MY TIRE BRAND NAME IS P ZERO. I CAME HOME AND WENT TO THE PIRELLI THEY SAID IT'S NORMAL AND THEY GAVE ME A CLAIM NUMBER # [XXX] TO TAKE IT TO THE DEALER TO GIVE ME DISCOUNT. IT WAS SHOCKING TO ME WHEN THEY SAID IT'S NORMAL. I DON'T THINK SO SPECIALLY WITH THE LOW MILEAGE IF I HAD OVER 50K THEN MAYBE. LIKE I SAID I HAVE HAD CARS BEFORE AND NEVER HAD PROBLEM WITH TIRES NOR TO CHANGE ANYTHING. I AM A LITTLE TIGHT IN FINANCIAL 365.00 FOR EACH TIRES AND PLUS THE COSTS IT'S A LITTLE TOO MUCH FOR ME TO PAY. I AM FLING THIS COMPLAINT HOPING THAT YOU COULD HEAR ME AND HELP ME OUT PLEASE. THIS IS NOT FAIR SPECIALLY I AM SO DISAPPOINTED WITH THE ANSWER I GOT FROM THE PIRELLI COMPANY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045192November 10, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WIRES TO THE OUTSIDE LIGHT FIXTURES ARE MELTING. THE EXTERIOR LIGHT BULBS ARE MELTING INTO THE SOCKETS AND THE LIGHT ASSEMBLY MUST BE REPLACED IN THEIR ENTIRETY. THIS OCCURRED MULTIPLE TIMES ON 3 DIFFERENT LIGHT ASSEMBLIES: SPRING 2013, SPRING 2016 AND NOVEMBER 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042803November 2, 2017
UNKNOWN OR OTHER
WINDSHIELD QUALITY DOES NOT MEET MY EXPECTATION. MY WINDSHIELD CRACKED WITHIN A COUPLE MONTHS BY A PIECE OF ROCK ON THE ROAD WHILE DRIVING ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041430October 30, 2017
AIR BAGS, UNKNOWN OR OTHER
WHILE DRIVING THE CARE, I NOTICED THE SEAT BELT LIGHT REMAINED ON DESPITE BEING BUCKLED AND THE PASSENGER AIR WAS NOT SET DESPITE MY WIFE SITTING IN THE SEAT. I FOUND THIS ODD, CONTACTED THE DEALERSHIP FOR SERVICE AND RESEARCHED IF THE CAR HAD A RECALL...THIS CAR DID HAVE A RECALL AND WAS SOLD WHILE IN ACTIVE RECALL STATUS. FEDERAL LAW EXPLICITLY PROHIBITS DEALERSHIPS FROM SELLING A NEW CAR IF A PENDING RECALL HASN'T BEEN PERFORMED. AS, A RESULT, I NO LONGER WANT THIS CAR BECAUSE THE CAR SHOULD NOT HAVE BEEN SOLD UNTIL THE RECALL WAS PREPARED. BUT, MORE SO BECAUSE THE REMEDY TO REPAIR THIS CAR IS NOT UNTIL MARCH OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040900October 29, 2017
AIR BAGS
TAKATA RECALL. WHAT IS CONSIDERED TO BE A "TIMELY MANNER" FOR THE DEALER TO FIX A CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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