Mercedes-Benz C-Class Complaints (2010)

472 consumer complaints on file.

#11084022April 9, 2018
STRUCTURE:BODY
AFTER PURCHASING MY VEHICLE IN 2013 THE DRIVER INSIDE DOOR LATCH BROKE AND WILL NOT OPEN DRIVERS DOOR. THIS OCCURRED APPROXIMATELY 3 YRS AFTER I PURCHASED THE VEHICLE. AROUND 12/16. IN ORDER TO GET OUT OF MY VEHICLE I MUST ROLL THE WINDOW DOWN AND UNLOCK DOOR, REACH OUT AND OPEN FROM OUTSIDE LATCH. I FEEL VERY UNSAFE IN THIS VEHICLE IN THE EVENT I LOSE POWER DUE TO WRECK, I WILL BE TRAPPED INSIDE THIS VEHICLE. I'VE REPORTED THIS TO MERCEDES'S AND WHEN I'VE TRIED TO ORDER THIS PART, I'M TOLD IT'S ON NATIONAL BACKORDER ! IT'S VERY EXPENSIVE TO FIX, BUT I CAN'T EVEN GET IT FIXED BECAUSE THE PART IS NOT AVAILABLE. MERCEDES WON'T EVEN GIVE ME A DATE WHEN IT WILL BE AVAILABLE. AFTER GOOGLING THIS SUBJECT ONLINE, I'VE LEARNED THERE IS A HUGE AMOUNT OF THESES DOOR LATCHES BREAKING. I'M PLEADING FOR HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084009April 9, 2018
ELECTRICAL SYSTEM, STEERING
I DROVE MY CAR TO A RESTAURANT. AFTER ABOUT 15 MINUTES, I RETURNED AND TRIED TO CRANK THE VEHICLE. THE KEY FOB DID NOT UNLOCK THE STIRRING WHEEL AND TIRES. I HAD IT TOWED TO THE DEALERSHIP AND WAS TOLD IT WAS A STEERING COLUMN ISSUE. ENOUGH OF AN ISSUE THAT IT COST ME $1000.00 TO REPAIR. I STARTED RESEARCHING AND FOUND THAT THERE ARE MANY COMPLAINTS ABOUT THIS SAME ISSUE. THERE ARE REFERENCES TO BOTH THE ESI AND/OR ESL FAILURES. THIS IS A KNOWN ISSUE WITH MERCEDES BENZ AND I AM CONCERNED THAT THIS IS A SAFETY ISSUE AS MOTORIST ARE LEFT STRANDED UNLESS TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083764April 7, 2018
AIR BAGS
AIR BAG LIGHT WILL NOT GO OFF CONCERNED ABOUT AIR BAG NOT WORKING WAS INVOLVED IN A ACCIDENT IN A DIFFERENT CAR WHERE AIR BAGS DID NOT COME OUT AND SENT TO HOSPITAL SO I'M VERY CONCERNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082285March 31, 2018
AIR BAGS
TAKATA RECALL - MERCEDES HAS PROMISED AIRBAG REPLACEMENT FOR ALMOST 2 YEARS AND NOTHING HAS HAPPENED. THIS IS NOT A TIMELY REPLACEMENT. I HAVE BEEN DRIVING A CAR WITH A LIFE THREATENING DEFECT FOR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080655March 21, 2018
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078848March 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (CHERRY HILL MERCEDES IN CHERRY HILL, NJ), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076746March 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THEY WOULD CALL WHEN PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073768February 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STAR MOTOR CARS AT (713) 868-6800 (7000 OLD KATY RD, HOUSTON, TX 77024) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066961February 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL LETTER FROM MERCEDES-BENZ RELATED TO THE AIR BAGS. THE CONTACT SPOKE WITH THE LOCAL MERCEDES DEALER AT 877-491-6977 AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR PRIVATE MECHANIC FOR DIAGNOSTIC TESTING. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067035February 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064087January 22, 2018
AIR BAGS
TAKATA RECALL PARTS NOT AVAILABLE FOR REPLACEMENT WHEN CALLING MULTIPLE CERTIFIED MERCEDES SERVICE SHOPS IN NORTHWESTERN SUBURBAN CHICAGO AREA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063724January 19, 2018
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
ON TUESDAY, JANUARY 16, I PARKED MY VEHICLE ON LEVEL GROUND AT A SHOPPING CENTER AND IT ROLLED BACKWARDS OUT OF THE PARKING SPACE AND NEARLY HIT A PEDESTRIAN. I HAD TO PRESS THE BRAKES TO STOP THE VEHICLE. I THEN PULLED BACK INTO THE SPACE AND PUT THE VEHICLE IN PARK AGAIN AND THE VEHICLE ROLLED BACKWARD OUT OF THE PARKING SPACE. I REPEATED THE SEQUENCE A THIRD TIME AND THE VEHICLE ROLLED A LITTLE AND STOPPED ON ITS OWN. I IMMEDIATELY CONTACTED MERCEDES OF ANNAPOLIS AND THE SERVICE PERSON EXPLAINED THAT THE GEARS WORK ON AN ELECTRONIC SYSTEM AND THE ISSUE WAS A 'FLUKE.' THE NEXT DAY, THE SAME THING HAPPENED WITH MY VEHICLE. THIS TIME I PARALLELED PARKED, PLACED MY VEHICLE IN PARK AND IT ROLLED FORWARD. I HAD TO APPLY THE BRAKES TO KEEP FROM HITTING THE VEHICLE IN FRONT OF MINE. I BACKED UP MY VEHICLE AND PLACED THE VEHICLE IN PARK AND IT ROLLED FORWARD AGAIN. I DID IT A THIRD TIME AND THE VEHICLE CAME TO AN ABRUPT AND JERKY STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062094January 11, 2018
AIR BAGS
TAKATA RECALL. THE LIGHT ON THE DASHBOARD TURNED ON FOR NO REASON, I WAS DRIVING WHEN THE SIGN TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057090December 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V08100 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER: MERCEDES-BENZ OF CALDWELL 1230 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, PHONE NUMBER: (973) 227-3600 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING THAT THEY HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056338December 25, 2017
STRUCTURE:BODY
I AM WRITING YOU REGARDING A SERIOUS AND POTENTIAL LIFE THREATENING SAFETY HAZARD THAT HAS BEEN IGNORED BY MERCEDES-BENZ. CLEARLY THIS IS NOT AN ISOLATED PROBLEM AS I HAVE FOUND THIS ISSUE HAS PLAGUED MANY OTHER MERCEDES DRIVERS ON THE INTERNET. ON 1 OCTOBER 2017, THE INSIDE PASSENGER DOOR HANDLE MALFUNCTIONED AND WOULD NOT OPEN THE DOOR. (SEE ATTACHED PHOTO). THE PASSENGER DOOR CAN NOW ONLY BE OPENED FROM THE OUTSIDE. WHEN TAKEN TO THE LOCAL MERCEDES OF ARROWHEAD DEALER IN PEORIA, AZ, IT WAS DETERMINED THAT THE ENTIRE DOOR PANEL MUST BE REPLACED, NEEDS TO BE MANUFACTURED AND WOULD NOT BE AVAILABLE UNTIL NOV 2017, THEN DEC 2017 AND NOW FEB 2018. THE INABILITY TO OPEN THE PASSENGER DOOR PRESENTS A GRAVE SAFETY HAZARD BECAUSE IF THE CAR IS IN A ACCIDENT WHERE THE DRIVER DOOR IS DISABLED BOTH THE PASSENGER AND DRIVER CANNOT ESCAPE FROM THE VEHICLE. THEREFORE, MERCEDES SHOULD HAVE PLACED THIS MODEL ON THE RECALL LIST WHICH IT DID NOT AND THE LOCAL MERCEDES DEALER SAID I AM NOT ALONE WITH THIS ENGINEERING MALFUNCTION IN THIS MODEL YEAR AND PERHAPS OTHERS. THE LENGTH OF TIME TO CORRECT THIS ENGINEERING DEFECT IS UNACCEPTABLE AND THIS SITUATION REQUIRES AN IMMEDIATE AND CONCERTED INVESTIGATION BECAUSE IT PRESENTS A POTENTIAL LIFE THREATENING SCENARIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056201December 23, 2017
AIR BAGS
TAKATA RECALL, STILL NO REMEDY FROM DEALER AS OF DECEMBER 23, 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054032December 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053831December 11, 2017
AIR BAGS
NO WRECK OR OTHER INCIDENT, BUT I HAVE BEEN NOTIFIED OF RECALL BY LETTER, BUT THE AIRBAGS HAVE NEVER BEEN REPAIRED. I NEVER RECEIVED ANOTHER LETTER STATING TO BRING MY VEHICLE IN. TK HOLDINGS, TAKATA CORPORATION ALSO SENT ME A NOTICE OF CHAPTER 11 FILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053438December 8, 2017
AIR BAGS, SEAT BELTS, STEERING
SRS LIGHT CAME ON OCTOBER 2017. I TOOK MY CAR TO MERCEDES OF SACRAMENTO . THE REPAIR TECH STATED THAT IT WASN'T THE AIRBAG. THE REPAIR TECH SAID THAT ITS IN THE STEERING COLUMN. I BELIEVE IT IS THE AIRBAG. I NEED THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053574December 8, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE DRIVING, THE ENGINE WARNING INDICATOR ILLUMINATED AND A FUEL ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SOUTH MISSISSIPPI (11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE, MS 39540), BUT THE FAILURE COULD NOT BE DUPLICATED. DAYS LATER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO MERCEDES-BENZ OF SOUTH MISSISSIPPI, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WAS LIQUID GAS FORMED ON TOP OF THE FUEL PUMP AND A SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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