Mazda CX-9 Service Bulletins (2022)

274 manufacturer communications on file.

• August 15, 2024•Document ID: 11007019

  Service Bulletin/Repair Instructions
  ENGINE; UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-057-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

  Associated Products (32)

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  Associated Documents

  • DownloadMC-11007019-0001.pdf↗
• August 13, 2024•Document ID: 11007018

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  SA-056-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

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  Associated Documents

  • DownloadMC-11007018-0001.pdf↗
• August 12, 2024•Document ID: 11007013

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-053-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

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  Associated Documents

  • DownloadMC-11007013-0001.pdf↗
• August 8, 2024•Document ID: 11006987

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-038-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

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  Associated Documents

  • DownloadMC-11006987-0001.pdf↗
• August 7, 2024•Document ID: 11007010

  Service Bulletin/Repair Instructions
  POWER TRAIN; ENGINE

  Mfr Comm. #:

  SA-052-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

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  Associated Documents

  • DownloadMC-11007010-0001.pdf↗
• August 6, 2024•Document ID: 11006917

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM; STRUCTURE:BODY

  Mfr Comm. #:

  SA-050-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

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  Associated Documents

  • DownloadMC-11006917-0001.pdf↗
• August 5, 2024•Document ID: 11006995

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-006-24b

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

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  Associated Documents

  • DownloadMC-11006995-0001.pdf↗
• July 29, 2024•Document ID: 11005671

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-011-24b

  Date Added:

  August 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

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  Associated Documents

  • DownloadMC-11005671-0001.pdf↗
• July 25, 2024•Document ID: 11005549

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; STRUCTURE:BODY

  Mfr Comm. #:

  09-022-24a

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second.

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  Associated Documents

  • DownloadMC-11005549-0001.pdf↗
• July 18, 2024•Document ID: 11005551

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-036-24

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.

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  Associated Documents

  • DownloadMC-11005551-0001.pdf↗
• July 17, 2024•Document ID: 11005550

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; SEATS

  Mfr Comm. #:

  09-035-24

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ventilation control unit. To eliminate this concern, the material for the circuit of the seat ventilation control unit has been modified.

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  Associated Documents

  • DownloadMC-11005550-0001.pdf↗
• July 2, 2024•Document ID: 11005538

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-001-24e

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

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  Associated Documents

  • DownloadMC-11005538-0001.pdf↗
• June 29, 2024•Document ID: 11003395

  Other
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-009-24b

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Connected Services - Frequently Asked Questions (FAQ)

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  Associated Documents

  • DownloadMC-11003395-0001.pdf↗
• June 22, 2024•Document ID: 11003354

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  09-001-24d

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

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  Associated Documents

  • DownloadMC-11003354-0001.pdf↗
• June 14, 2024•Document ID: 11003361

  Other
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-038-24

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01 (TCU - Tel antenna No. 1 malfunction) stored.

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  Associated Documents

  • DownloadMC-11003361-0001.pdf↗
• June 7, 2024•Document ID: 11003398

  Other
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-011-24a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

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  Associated Documents

  • DownloadMC-11003398-0001.pdf↗
• June 7, 2024•Document ID: 11003397

  Other
  WHEELS

  Mfr Comm. #:

  SA-022-24a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

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  Associated Documents

  • DownloadMC-11003397-0001.pdf↗
• June 7, 2024•Document ID: 11003396

  Other
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

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  Associated Documents

  • DownloadMC-11003396-0001.pdf↗
• June 1, 2024•Document ID: 11000775

  Other
  ENGINE

  Mfr Comm. #:

  SA-035-24

  Date Added:

  June 4, 2024

  Manufacturer:

  MAZDA

  Summary

  There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

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  Associated Documents

  • DownloadMC-11000775-0001.pdf↗
• June 1, 2024•Document ID: 11000772

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  07-003-24a

  Date Added:

  June 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

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  Associated Documents

  • DownloadMC-11000772-0001.pdf↗