Mazda CX-50 Complaints (2024)

32 consumer complaints on file.

#11621916October 25, 2024
UNKNOWN OR OTHER
The Air-conditioning Compressor is programmed to shut off at 50% throttle position, this creates a situation that causes the inside of the vehicle to get very hot & uncomfortable during normal driving activities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621038October 21, 2024
STEERING, SUSPENSION
I purchased my vehicle early August 2024 at Knudson Foothills Mazda in Spokane, Washington. Within the first five hundred miles of use, I noticed that my steering wheel would not maintain center alignment. I took it into the shop explaining my issue and they were fast to acknowledge the alignment was off and that they realigned the vehicle. The steering was off center alignment within 20-40 miles so I again, contacted the dealer and told them I expect a more thorough inspection. They took a brief inspection and realigned the vehicle again. At pickup, the service advisor said "the suspension is settling, this is normal. If it happens again, don't bring it back for 5K miles." They also proceeded to tell me they could not determine the cause, so they called the Mazda Technician hotline which is where they claimed to have got their answer for me. The center alignment did not last more than 20ish miles and has gradually gotten worse. If this were "normal", they would have been able to tell me on the first visit instead of two and having to call their own tech hotline. If this were "normal", I would be able to find reputable sources online confirming this. If this were "normal", I would not have been told to endanger my life for an extended 5K miles before asking for this to be fixed again. I do not feel safe in my car. Each time I call the dealer they tell me to wait until 5K miles. I have filed a complaint with Mazda USA but have not heard anything since. I'm currently looking into attorneys to go after Mazda USA as I feel the vehicle is UNSAFE to drive and they are being NEGLIGENT on their approach with total disregard to consumer safety. Searches online indicate this is likely a result of faulty parts used when the vehicle was manufactured. I do not know what else do to besides file this complaint so a large entity can question Mazda on this SAFETY ISSUE. 1st service/realignment: 9/16/24 - approx 750 miles 2nd service/realignment: 9/25/24 approx 1251miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613144September 6, 2024
VISIBILITY/WIPER
While driving on a highway, a small pebble impact caused a windshield star on a Mazda vehicle. Within hours, this star developed into a full crack from the left driver A-pillar to the center of the windshield without any further impact. A few days later, two more pebble impacts on a 50-55 MPH roadway immediately caused another vertical crack from behind the windshield mirror mounting area straight downward. The windshield, a critical safety component, appears to be failing under minimal impact, potentially compromising the structural integrity of the vehicle and putting occupant safety at risk. This could lead to reduced visibility, increased risk of injury in the event of an accident, and potential for the windshield to fail completely while driving. The manufacturer (Mazda) was contacted and initially issued a warranty claim number, recommending the windshield be replaced and retained for inspection. However, after replacement, Mazda declined to inspect the glass, citing inability to examine it before replacement, despite their initial instructions. The vehicle owner reports no prior warning lamps, messages, or symptoms before the failures occurred. The owner also notes that they have extensive driving experience with multiple vehicles over 40 years and have never experienced such windshield fragility, suggesting a potential systemic issue with Mazda windshields. Similar experiences have been reported by other Mazda owners on message boards, indicating a possible widespread issue with Mazda windshield integrity. The manufacturer's reluctance to investigate this potential safety concern, despite initial assurances, raises questions about their commitment to addressing this issue. This complaint is filed to bring attention to what appears to be a safety concern regarding the integrity of Mazda windshields and their ability to withstand normal driving conditions and minor impacts without catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608460August 14, 2024
STEERING
The contact owns a 2024 Mazda CX-50. The contact stated while driving at an undisclosed speed, the steering wheel detached from the steering column. The vehicle was taken to the dealer where it was diagnosed with a stripped steering column bolt. The contact stated that the bolt was torqued back onto the steering column; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was purchased in January 2024. The contact stated that the failure began shortly after the vehicle was purchased. The contact stated that the vehicle had been taken to the dealer seven times due to the steering failure. The contact stated that the vehicle was scheduled to be taken to another dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607135August 7, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
Vehicle steering failed and caused the vehicle to go in opposite direction than intended, ended up almost hitting a streetlamp due to this. Issue had happened before and ended up on opposite side of traffic but had attributed it to loss of traction and wet weather at the time, but likely related to this. reported to dealer and they were unable to recreate or find any issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603315July 19, 2024
STRUCTURE:BODY
Window shattered while idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599854July 7, 2024
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: ASSIST
Automatic transmission failure, engine malfunction, safety driver function. My car will not accelerate, or move out of 1,2,3 gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597838June 30, 2024
UNKNOWN OR OTHER
I rinsed off the car yesterday and a day later I noticed water spots/lines in the inside of the trunk area. I wiped them down but we have another cx 50 and when I checked that one out of curiosity it has the same leaking area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597837June 30, 2024
UNKNOWN OR OTHER
I rinsed off the car yesterday and a day later I noticed water spots/lines in the inside of the trunk area. I wiped them down but we have another cx 50 and when I checked that one out of curiosity it has the same leaking area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591679May 31, 2024
STRUCTURE:BODY
Water leaking to right rear cargo area after rain that makes the roof trim wet, the cargo floor and spare tire compartment flooded. The water seems to flow out from seat belt opening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588107May 10, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Two things here. One is when using adaptive cruise control; when there is a car in front that is going slower than your speed your car will slow down. But when it goes out of the way the car will just rev up as much as it can and just catch up to speed. My Camry before this had two options of speeding up; one slower than the other so it saves the transmission. Also, my engine would randomly be at higher rpm’s than usual when at park. It would idle higher than go lower than back and forth. I’ve experienced it during cruise control when randomly my engine would be revving up and down; car being a little jerky. I’ve read online that Mazda is known for transmission issues with also their transmission sensors. Something needs to be done ASAP and fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583205April 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This feature is only able to be turned off by going through 3 or 4 submenus in settings. This is extremely distracting while driving at highway speeds and poses a safety risk. This change does not persist every time you restart the car like other safety features such as lane keep assist. This leads to needing to then navigate through multiple menus while driving if you forget to turn it off every time you start your vehicle if you prefer not to use this feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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