Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11591921June 1, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Constant ticking sound coming from engine, most apparent while idling but continues even after oil change and engine warm up. Goes away for short periods of time. Always comes back and is very loud. Sometimes engine block shakes and can be felt through the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591610May 30, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
This car that I financed on [XXX] 2024 has been back to the dealership over 6 times. My car loses power on the freeway and all main roads. I push the gas pedal and nothing happens so I am forced to pull over and turn the car off and restart it again. It's very dangerous when I'm merging on the freeway and I cannot accelerate and have to pull over in traffic. Sports cars International in Lynnwood Washington is well aware of the issues I've been having and they have not fixed them. They have allowed me to drive off the lot knowing I am in a car that is dangerous and unsafe, a car that could kill another family or myself. They are unresponsive to call of my phone calls and emails. This car has had nothing but problems since then day I drove it of the lot. Come to find out from their Yelp and BBB reviews thus happens to a lot of people that buy cars from them. They are rude to me and I feel like I'm on danger every time I drive this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591010May 28, 2024
UNKNOWN OR OTHER
Moon roof exploded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591065May 28, 2024
ENGINE
To Whom It May Concern, I am writing to report a serious issue with the 2018 Mazda CX-5, specifically regarding the structural integrity of the cylinder head. This defect leads to significant oil leakage, toxic smoke entering the vehicle, and substantial repair costs for owners. Despite these problems, it appears Mazda has not initiated a recall, despite being aware of the issue. My wife owns a 2018 Mazda CX-5 with approximately 80,000-90,000 miles. Recently, after she returned home from work, we noticed gray, billowing smoke emanating from the hood. The smell of burning oil and rubber permeated our garage and home, making it difficult to breathe. We took the car to an independent technician at AAMCO, who, after a thorough evaluation, concluded that the cylinder head was cracked. Given the car's mileage and overall condition, they were extremely surprised and double-checked all other possibilities before reaching this conclusion. They informed us that this issue seems widespread, as evidenced by their online research (links provided below). For further verification, I drove the car to a Mazda dealership, which took about an hour due to avoiding the highway. During the drive, I continuously smelled burning oil, which raises significant health concerns, especially for my pregnant wife. The dealership acknowledged that this issue occurs with the CX-5 and quoted us $5,350 before tax for repairs. While my wife and I are fortunate enough to afford this repair, many consumers may not have $5,500 readily available to fix a manufacturing defect. This situation underscores the urgent need for Mazda to address this problem through a recall. Sincerely, [XXX] A few links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589874May 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light illuminated, and the vehicle stalled. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure and fuel pump rail failure. The contact was informed that the fuel pump and the fuel rail needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 21V875000 (Fuel system, Gasoline) however the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586721May 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
For the past year my car has been in and out of the Mazda dealership. There is a red key with an explanation point through it that was been coming up once I am in the car and someone else opens a door then it stays flashing the whole time I'm driving. My trunk has been having issues too with not opening like it should and when I'm driving then I go to turn it starts beeping. The dealership keeps telling me they can't replicate the problems and keep giving me the car back. I have only had this car for two years. I love my Mazda but it's sad I have no other options at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585175April 25, 2024
ENGINE, UNKNOWN OR OTHER
The cylinder head cracked and broke resulting in a massive oil leak that covered all the parts under my car and under the hood and engine which in result started to smoke. This is not only a major issue of extremely costly repairs but more importantly also serves as a major safety issue. This could had caused fire to the vehicle and also engine misfire resulting in engine failure while in drive and potentially lead to critical injury or death for me and my family. Mazda was aware of their poorly designed engineering for this critical and extremely important component and it is known Mazda recognized the issue by issuing a TSB. After further research there are numerous TSB issued for multiple engine failures with Mazda. It is also known that certain VIN number vehicles manufactured with this defect are commonly reported and have experienced this exact same issue within only a few years and or very low mileage. This is a major mechanical failure to happen to vehicles within a short time span of purchase and results in loss of customer trust and loyalty. As a first time car buyer I am deeply dissatisfied and disappointed with Mazda. I would not had purchased a brand new car if I would had known I would experience this only at 5 years and 71 thousand miles. My vehicle was inspected and diagnosed by a certified Mazda dealership. I was advised and informed that this is a huge issue that has happened with all customers. Mazda knowingly neglected the proper manufacturing and engineering for the cylinder head and other engine parts, which is the most critical component to any vehicle to function and operate. Lastly what is more concerning was that there was no warning signs such as lights or sensors that were triggered as warning of the issue and vehicle failure posing as another safety concern for drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585016April 24, 2024
POWER TRAIN
Cracked cylinder head. Burning oil smell. Coolant leaking into oil. Car purchased a year ago for $21,500. Dealer I bought it from paid 1/2 after sending it out to Mazda to be diagnosed and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584557April 22, 2024
ENGINE
The contact owns a 2018 Mazda CX-5. The contact stated that while her son was driving at approximately 45 MPH, the check engine warning light was illuminated. The contact also stated that the vehicle lost motive power and stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump and fuel rail needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,896.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584189April 20, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple instances of phantom braking, which resulted in two instances where we were just inches from being rear-ended. The circumstances of the phantom braking are similar, and has occured many times. CIRCUMSTANCES OF PHANTOM BRAKING are as follows: vehicle in front in lane makes right hand turn from lane (with or without turn signal or braking). The vehicle in front typically has exited the lane, and the Mazda emergency brakes hard! Variable vehicle acceleration/deceleration dynamics factors: the Mazda could be coasting, decelerating with brake litely applied, accelerating in lane (because vehicle has fully exited lane), accelerating and exiting lane (go around turning vehicle). Variable turning vehicle rear lights (signals, brake lights) factors: the turning vehicles can be braking or not, turning with or without signaling- it does not matter. The Mazda will brake hard regardless. This may be an extension of the same: when traveling on an Interstate Highway, nominally at the posted speed. When a faster vehicle safely accelerates into the Mazda’s lane, the Mazda will brake hard. The Mazda does not recognize that the vehicle entering the Mazda lane is accelerating, nor does the Mazda seem to understand (anthropomorphism) the context (dynamics) of the situation (accelerating merging traffic). Hard braking in these circumstances has resulted in several near misses being rear-ended. The request for DATE below should be “NA”, because the phantom braking has happened many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584010April 19, 2024
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Despite a recall on the fuel pump, there continues to be a problem but instead of the “back” fuel pump that was fixed, the “front” fuel pump seems to be having the same issue. When taken to the dealer, the code P0087- fuel rail/system pressure too low shows up. This is causing car to stall, unable to pick up speed or simply pick up too much speed when attempting to accelerate. It’s a safety hazard for a car less than 6 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582620April 12, 2024
ENGINE, POWER TRAIN
Noticed an oil smell when driving the vehicle, slightly premature to when it was due for an oil change. Engine was emitting light blue smoke when parked after driving for more than 20 minutes. Took the car to a Mazda dealership to get serviced two days after noticing the issue and was told that the cylinder head was cracked and needed to be replaced. There was oil leaking from the vehicle, which I had not noticed, and it had soaked a lot of the front undercarriage of the car. Research into the effects of an oil leak indicate that it can cause a serious malfunction of the engine and other components of the car, but I did not experience that in the time of noticing the problem and taking the vehicle to get serviced. The problem was diagnosed by the service department at a Mazda dealership and is being repaired there. The oil indicator came on a day after noticing the smell.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582662April 12, 2024
ENGINE, POWER TRAIN
Noticed a burning oil smell coming from the car along with leaking oil in the driveway. Vehicle has 53000 miles on it and was 3 months out of powertrain warranty but still under the 60000 mileage cap. Local Mazda dealership came back saying that it was a "SA-037/23 Oil leak at cylinder head, cylinder head replacement with parts kit" and quoted $5100 to repair. Dealership stated that the vehicle was unsafe to operate. There were no dash indicator lights or symptoms of overheating to indicate that there was a problem outside of the smell. After the diagnosis was made, we researched and found that this was a commonly reported problem for this model year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582466April 11, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The cylinder head and timing cover are leaking oil and need to be replaced. It is at the dealer and available for inspection. The car started smoking and lost oil obscuring my vision. The problem appears to be well known by the dealer and they were able to diagnose the issue. The vehicle has only been inspected by the dealer where I purchased it. There were no warning lamps, messages or other symptoms. This vehicle has had regular maintenance per the manufacturers specifications since it was purchased new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581013April 3, 2024
ENGINE
Oil started to leak along with a burning smell, ended up being a cracked cylinder head at 77k miles. It was not in an accident & it did not overheat. But it appears this is a known issue with this make, model & year. Now Mazda only wants to pay $1k of $5k charge. I bought the dealers extended warranty, up to 75k miles, which apparently means nothing. My next car will not be Mazda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579663March 27, 2024
ENGINE
Cracked cylinder head at 75000 miles causing oil to leak, Mazda dealership called it a fire risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579338March 25, 2024
ENGINE
Head cracked at just under 49,000. Oil dripping on exhaust entering cabin continuously. This issue was identified by Mazda to dealers in 2021 via Mazda TSB SA-031/21. Despite having our vehicle serviced multiple times at the Puyallup Mazda dealership after that date, no mention was made of this noted defect. We drove for about a month inhaling the petroleum fumes often thinking it was from trucks ahead of us on road. Dealership replaced the head assembly but since car was 4 months out of warranty (we are the original owners having purchased it new from this dealership) the dealership insisted on charging us for repairs. We've been breathing fumes from a known issue and others may be as well due to faulty manufacturing the manufacturer and dealer refuse to take full responsibility for.what is clearly a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578862March 22, 2024
ENGINE, POWER TRAIN
2018 Mazda CX-5 with roughly 52,000 miles on it was emitting a burnt rubber smell and white smoke from the engine. Repair shop thought it was a bad timing lock. Replaced that and car continued to emit white smoke and smell like burnt rubber. Engine then began leaking oil. Took the car back to the repair shop and it was confirmed that the engine had a cracked cylinder head. The repair shop said this is a known issue with 2018-2019 Mazdas. In three days time, the engine leaked roughly 1 quart of oil and was deemed not safe to drive by the repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578031March 18, 2024
ENGINE
My 2018 Mazda CX-5 had a rubber burning smell and smoke leaked into the cabin. I noticed the next morning, oil leaked onto my driveway. I brought the car to the dealership and they mentioned it was a cracked cylinder head. My car has approximately 49,200 miles on it and it about 5.5 years old. It is under the mileage limit for powertrain warranty but slightly over on the age limit for powertrain warranty. Mazda informed me that they would cover roughly 37% of the repair costs that the dealership quoted me. I've read online on various Mazda forums that many owners are dealing with the same issue and Mazda admitted that a batch of heads have a manufacturing defect. Owners on this forum mentioned Mazda covered 100% of the repair costs for cars that were out of warranty due to this being a known manufacturing issue. I think the proposed coverage that Mazda provided me is insufficient.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577101March 13, 2024
ENGINE
There a oil leak either engine cylinder crack or head gasket leak and the car only has 53000 miles when warranty just expires. After searching on the internet, there seems to be many similar cases. Mazda should recall this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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