Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#11173283January 31, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLIPPED INTO NEUTRAL AND STOPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INDEPENDENCE MAZDA (704-563-1510, LOCATED AT 6735 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE VIA EMAIL. THE MANUFACTURER ATTEMPTED, BUT FAILED TO REACH THE CONTACT. THE CONTACT PLANNED TO CALL THE MANUFACTURER BACK. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171800January 24, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
THE CAR SLIPS GEARS - GOING FROM DRIVE TO NEUTRAL INSTANTANEOUSLY WITHOUT WARNING. THIS HAPPENS WHEN THE CAR IS IN MOTION AND IN DRIVE. THE INDICATOR LIGHT SAYS 'D' BUT THE CAR'S GEAR IS IN NEUTRAL. THIS HAS HAPPENED 3 TIMES ON STREETS AT APPROX 40MPH AFTER MAKING A 3 HOUR HWY TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165127January 8, 2019
ELECTRICAL SYSTEM
WHEN THE IGNITION BUTTON IS PRESSED TO SHUT THE CAR OFF IT STOPS THE ENGINE BUT THE RADIO STAYS ON AND THE DOORS CANNOT BE LOCKED. THE SHIFTER IS IN PARK WHEN THIS OCCURS. FORCED TO LEAVE VEHICLE UNLOCKED AND "ON". THIS HAPPENS 3-4 TIMES PER WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165689January 3, 2019
ELECTRICAL SYSTEM
IF ANYONE HAS EXPERIENCED THE GEAR SHIFTER ISSUE WITH THEIR 2014 MAZDA CX-5, PLEASE CALL MAZDA DIRECTLY AND MAKE A COMPLAINT. THE VEHICLE DOES NOT POWER OFF WHEN YOU PUT IT IN PARK. THE CAR THINKS IT IS STILL IN DRIVE, THEREFORE ACCESSORY POWER STAYS ON AND THUS CAUSING THE BATTERY TO DIE WHEN YOU DON'T REALIZE THAT THE CAR WAS STILL IN THE WHOLE TIME. IF ENOUGH PEOPLE REACT/MAKE COMPLAINTS THEN MAYBE WE CAN GET THIS ISSUE IN FOR A RECALL. IF YOU'VE ALREADY PAID FOR IT TO BE FIXED OUT OF POCKET THEN YOU COULD GET REIMBURSED IF IT DOES GET RECALLED. SO PLEASE CALL. THIS IS THE MAZDA CUSTOMER SERVICE NUMBER. 800-222-5500. NO ONE SHOULD HAVE TO PAY FOR AN ISSUE THAT ISNT THEIR FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163258December 24, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER THE CONTACT SHIFTED INTO THE DRIVE POSITION, THE VEHICLE ROLLED BACKWARDS AND WOULD NOT DRIVE FORWARD. ALSO, THE VEHICLE WOULD NOT SHUT OFF WHEN THE ENGINE POWER BUTTON WAS PRESSED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KOEPPEL MAZDA, 7712 NORTHERN BLVD, QUEENS, NY) WHERE IT WAS DIAGNOSED THAT THE SHIFTER WAS FAULTY. THE SHIFTER WAS REPLACED, BUT THE CONTACT STILL EXPERIENCED FAILURES WITH THE VEHICLE POWERING OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 45,762. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162853December 20, 2018
UNKNOWN OR OTHER, EXTERIOR LIGHTING
VEHICLE WAS PUT INTO DRIVE & IT WOULD NOT MOVE FORWARD 03/20/2018 AND IT ROLLED BACKWARDS. ALSO UNABLE TO SHUT VEHICLE OFF ONCE IT IS PARKED. CONTINUOUS ISSUES TO TURN THE VEHICLE OFF ONCE IT IS PARKED. LIGHTS STAYS ON THE DASHBOARD & RADIO CONTINUE TO PLAY MUSIC. I HAVE BEEN HAVING ISSUES FOR TWO YEARS NOW TURNING THE VEHICLE OFF AND MAZDA IS NOW TELLING ME THAT IT IS BECAUSE OF MY PHONE CHARGER IS WRAPPED AROUND THE GEAR STICK WHY IT WILL NOT GO INTO PARK AND THE ISSUE IS THE VEHICLE CONTINUOUSLY HAVING ISSUES TO TURNING OFF.. I HAVE A VIDEO RECORDING OF THE CHARGER WRAPPED AROUND THE GEAR STICK AND THE VEHICLE PUT INTO PARK WITH NO ISSUES. I ALSO BOUGHT THE PHONE CHARGER LONG AFTER THIS ISSUE STARTED. THEY CHANGED THE SHIFTER 03/2018 BECAUSE IT WAS NO GOOD AND THEY CHARGED ME FOR AN ITEM THEY ARE AWARE OF HAS ISSUES. I HAD TO GOOGLE HOW TO TURN MY VEHICLE OFF 11/27/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162224December 18, 2018
ELECTRICAL SYSTEM
PRESSING THE PUSH-START BUTTON DOES NOT SHUT OFF VEHICLE. CAR IS IN PARK. HAVE HAD TO WALK AWAY WITH CAR STILL "ON", DRAINING THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160551December 10, 2018
ELECTRICAL SYSTEM, ENGINE
WHEN THE CAR IS STATIONARY AND IN PARK THE ENGINE DOESN'T COMPLETELY SHUT DOWN, THE RADIO ANDDASH LIGHTS STAY ON. ALSO THE DOORS DO NOT LOCK BECAUSE THE CAR WILL BEEP CONSISTENTLYAND I FEAR THE BATTERY MAY DIE. I HAVE TO MOVE THE CAR IN AND OUT OF PARK AND THEN MOVE THE GEAR SHIFT LEFT AND RIGHT QUICKLY MULTIPLE TIMES AND THEN MAYBE IT WILL CUT OFFCOMPLETELY. SOMETIMES IT TAKES ME UP TO 10 MINUTES AND 8-10 TRIES OF MOVING MY CAR OUT OF PARK AND BACK TO PARK AND MOVE THE GEAR SHIFT LEFT AND RIGHT TO GET MY CAR TO SHUT OFF COMPLETELY. I KNOW THE PROBLEM IS THE GEAR SHIFTER. THERE IS A SENSOR THAT TELLS IT WHEN IT'S IN PARK, AND IN MY CAR IT STOPPED WORKING. THERE SHOULD HAVE BEEN A RE-CALL BECAUSE ACCORDING TO SEVERAL FORUMS THERE HAVE BEEN MANY COMPLAINTS REGARDING THIS SPECIFIC ISSUE WITH THIS MAZDA CX-5 MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141764October 22, 2018
STEERING
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KUHN MAZDA (813-872-4841, LOCATED AT 3900 W KENNEDY BLVD, TAMPA, FL 33609), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133333October 4, 2018
ELECTRICAL SYSTEM
WILL NOT SHUT DOWN WHEN IGNITION IS SHUT OFF HAVE TO MAKE SEVERAL ATTEMPS AT REATARTING TO SHUT DOWN AND REMOTE DOES NOT REACT PROPPERLY IN OPENING AND CLOSING ON GOING KNOW FOR 6 MONTHS TODAYS DATE 10-04-18 CAR IS PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132243September 29, 2018
SUSPENSION
I HEAR SQUEAKING AT MY REAR DRIVER'S TIRE AS IF THE STRUT OR SUSPENSION IS IMPAIRED...I HEAR IT MOST PROFOUNDLY WHEN IT IS DAMP OR RAINY OUTSIDE WHILE IN MOTION. THIS HAS BEEN ONGOING SINCE FEBRUARY THIS YEAR. TODAY, 9/29 I TOOK IT TO MY HOME DEALERSHIP HILEY MAZDA IN HURST, TX...THEY MENTIONED SOMETHING ABOUT A BUSH WITHIN THE STRUTS THAT CAN GET LOOSE AND JUST NEEDS TIGHTENING. BUT, THEY WOULD HAVE TO ACCESS IT STARTING AT $120.00...WHICH I DIDN'T HAVE AS A FULLTIME STUDENT AND WORKING FULLTIME. YET, AT THE SAME TIME WHEN IT SQUEAKS, AS METAL RUBBING AGAINST METAL...IT VIBRATES AT STEERING AS IF I MAY LOOSE CONTROL OF MY VEHICLE. CAN SOMEONE PLEASE CHECK INTO THIS COMPLAINT IF THIS SHOULD COINCIDE WITH OTHER VEHICLES OF THE SAME ONLINE WITH NHTSA. BECAUSE, I HAD PURCHASED MY VEHICLE IN LATE APRIL 2016, I THOUGHT THAT MY COMPLAINT FELL IN LINE WITH RECALL ID 243197 IN 05/10/2016. WAS MY VEHICLE CALLED IN FOR THIS RECALL PRIOR TO MY PURCHASE? BECAUSE THE ONLY RECALL I AM COGNIZANT OF ACTING UPON IS THE LIFTGATE STAY DAMPER CONCERN STATUS DATE 07-22-2017. CAN YOU PLEASE INVESTIGATE FURTHER FOR ME? THANK YOU IN ADVANCE. RESPECTFULLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129920September 17, 2018
ELECTRICAL SYSTEM
VEHICLE WILL NOT SHUT OFF COMPLETELY WHEN THE START/OFF BUTTON IS PUSHED. ACCESSORIES STAY ON. I SEE OTHER COMPLAINTS REGARDING THIS SAME PROBLEM TO THE SHIFT SWITCH PART #KDY0-46-040. HAVE TO JIGGLE SHIFTER 10 TO 15 TIMES TO GET IT TO SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127965September 6, 2018
ELECTRICAL SYSTEM
WHEN POWERING OFF THE CAR USING THE PUSH IGNITION, THE ELECTRONICS STAY ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124568September 5, 2018
ELECTRICAL SYSTEM
VEHICLE WILL NOT SHUT OFF COMPLETELY WHEN THE START/OFF BUTTON IS PUSHED. ACCESSORIES STAY ON. I SEE OTHER COMPLAINTS REGARDING THIS SAME PROBLEM TO THE SHIFT SWITCH PART #KDY0-46-040. HAVE TO JIGGLE SHIFTER 10 TO 15 TIMES TO GET IT TO SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122171August 24, 2018
ELECTRICAL SYSTEM
MY MAZDA WILL NOT TURN OFF WHEN I PUT IT IN PARK. THE ENGINE STOPS BUT ALL MY OTHER CONTROLS ARE ON. SOMETIMES IT TAKES ME 30-40 MINUTES TO GET IT TO COMPLETELY SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121327August 21, 2018
ENGINE, UNKNOWN OR OTHER
TAKATA RECALL. FOR THE PAST 2 MONTHS MY 2014 MAZDA CX-5 WILL NOT SHUT COMPLETELY OFF AFTER PLACING THE CAR IN PARK. NOW WHAT WAS ONCE A MONTH OR WEEK IS NOW SEVERAL TIMES A DAY. THE RADIO, LIGHTS, AND BEEPING WILL STAY ON AS IF THE VEHICLE HAS NOT BEEN PUT INTO PARK. ITS PARKED AND NOT MOVING BUT EVERYTHING STAYS ON. I WILL HAVE TO TURN THE CAR BACK ON PUT IT IN DRIVE TO PARK AND REVERSE TO PARK SEVERAL TIMES BEFORE THE CAR WILL ACKNOWLEDGE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118734August 9, 2018
UNKNOWN OR OTHER
MAZDA ISSUED RECALL ON REAR HATCH STRUT. MAZDA CLAIMS TO HAVE SWITCHED OUT STRUT ON RECALL SERVICE. POSSIBLE THEY DID NOT REPLACE DEFECT OR REPLACED WITH ANOTHER DEFECTED STRUT. STRUT FAILED WHILE UNLOADING GROCERIES, 18 MONTHS POST REPAIR, ALMOST SERIOUSLY INJURING MY WIFE. REQUEST A PROPER FIX, WAS TOLD THEY OFFER ONLY A 12 MONTH WARRANTY., BUT THAT IF THE VEHICLLE WAS BROUGHT TO DELEARSHIP THEY WOULD FIX FREE OF CHARGE. UPON ARRIVING FOR REPAIR WAS TOLD WE WOULD BE CHARGED. WHAT KIND OF LONG TERM RECALL FIX HAS ONLY A YEAR WARRANTY? VERY QUESTIONABLE BUSINESS PRACTICE IN INITIAL REPAIR AND DISHONEST ESTIMATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115852August 5, 2018
ELECTRICAL SYSTEM
VEHICLE WILL NOT SHUT OFF COMPLETELY WHEN PLACED INTO PARK POSITION (AN ISSUE WITH THE TRANSMISSION SENSOR IN THE GEARBOX ACCORDING TO ONLINE FORUMS). PROBLEM IS WHEN VEHICLE IS STATIONARY. THIS LEADS TO THE BATTERY BEING DRAINED AND NEEDING TO BE JUMPED. FORUMS WITH HUNDREDS OF SIMILAR STORIES WHERE THEIR VEHICLE WILL NOT PROPERLY SHUT OFF HAVE REVEALED THAT THERE IS A PART NUMBER FOR THE DEFECTIVE SWITCH/SENSOR (KDY0-46-040). MAZDA NEEDS TO DO THE RIGHT THING AND REPAIR THIS DEFECTIVE PART. FOR EXAMPLE, NO ONE SHOULD HAVE THEIR CAR PARKED VIA VALET AND DISCOVER THAT THEIR VEHICLE IS DEAD WHEN THEY RETURN TO IT (ESPECIALLY WHEN IT IS NO FAULT TO THE VALET DRIVER). I HAVE BEEN DEALING WITH THIS ISSUE FOR OVER A YEAR NOW, ENOUGH IS ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113889July 26, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
WENT IN FOR A SERVICE AROUND 55,000 MILES AND WAS TOLD THAT NEW REAR BRAKES WERE NEEDED. GOT A SECOND OPINION AND WAS TOLD THAT THEY COULD GO A LITTLE LONGER. STARTED HEARING SQUEAKING, TOOK THEM BACK TO THE MECHANIC WHO SAID THEY NEEDED REPLACING. REPLACED AT 59,000 MILES. WENT IN TODAY 7/26/18 AND WAS TOLD MY REAR BRAKES WERE AT 4% AND WOULD NEED REPLACING BY MY NEXT VISIT. THIS WOULD MEAN 2 REAR BRAKE REPLACEMENTS WITHIN 10,000 MILES. MY FRONT BRAKES ARE STILL FINE. I SEE MANY COMPLAINTS ABOUT THIS FOR THE CX 5, THERE A SEVERAL TSBS OUT. CALLED MAZDA WHO SAID THEY WEREN'T AWARE OF THIS PROBLEM AND THAT BRAKES ARE CONSIDERED A NORMAL PART OF WEAR AND TEAR. MY SECOND ISSUES IS THAT WHEN I PUT MY CAR IN PARK AND ATTEMPT TO SHUT IF OFF BUT IT WILL NOT POWER OFF. THIS DOESN'T HAPPEN EVERY TIME, BUT PROBABLY EVERY 4TH OR 5TH TIME. I READ ONLINE THAT IT'S A TRANSMISSION SENSOR ISSUE AND THAT THE TRANSMISSION SENSOR NEEDS REPLACING. BOTH OF THESE ISSUES ARE VERY PREVALENT AND I'M HOPING THERE CAN BE A RECALL ON BOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112459July 19, 2018
VEHICLE SPEED CONTROL
TAKATA RECALL: THERE IS A PROBLEM WITH ACCELERATION AND THE CAR NOT TURNING COMPLETELY OFF ONCE THE PUSH START/STOP BUTTON IS PRESSED. DURING ACCELERATION THE GEARS SEEM LIKE THEY GET STUCK AND THE CAR DOES NOT ACCELERATE PROPERLY AND TO TURN THE CAR OFF COMPLETELY I WILL USUALLY HAVE TO TURN THE ENGINE BACK ON COMPLETELY, SHIFT IN REVERSE OR DRIVE THEN BACK TO PARK AND TURN OFF. SOMETIMES REPEATING THE PROCESS MULTIPLE TIMES UNTIL THE CAR TURNS OFF COMPLETELY. I FIRST NOTICED THIS PROBLEM A FEW MONTHS AGO AND HAS PROGRESSIVELY BECOME MORE FREQUENT IN OCCURRENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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