Mazda CX-5 Complaints (2013)

194 consumer complaints on file.

#11000138June 20, 2017
ENGINE
THE CAR RANDOMLY ACCELERATES AFTER DEPRESSING THE BRAKE. IT BUCKS, REVS, LURKS THEN STOPS. IT HAS HAPPENED ABOUT 4 TIME TO-DATE. TODAY, 6/20, I TAPPED THE CAR IN FRONT OF ME. NO DAMAGED BUT IT IS THE CLOSES TO HAVING AN ACCIDENT SINCE I NOTICED THIS ISSUE. TOOK THE VEHICLE TO PACIFICO FORD IN PA TO HAVE THE ISSUE CHECKED OUT AND THEY FOUND NOTHING. THAT WAS ON 5/23. PLAN TO TAKE IT BACK THERE AGAIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994809June 20, 2017
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
2013 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO HEATER CORE REPLACEMENT ISSUES. *LD UPDATED 06/20/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000085June 19, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
ON 2 SEPARATE OCCASIONS (5/27/2017 AND 6/15/2017) WHILE ON THE FREEWAY WHILE IN STOP & GO TRAFFIC, MY VEHICLE SUDDENLY SEEMED TO LOSE POWER, AND UNABLE TO GO MORE THAN 20 MPH. THE TIRE PRESSURE, TRACTION CONTROL, EMERGENCY LIGHT COMES ON. BOTH TIMES I HAVE SAFELY BEEN ABLE TO MAKE IT TO THE SHOULDER. THE FIRST TIME, I HAD MY CAR TOWED TO AUTO REPAIR SHOP. THEIR $300 DIAGNOSIS REPORTED NOTHING WRONG WITH THE CAR. THE SECOND TIME, I TURNED MY CAR OFF & ON AGAIN ON THE SHOULDER. THE CHECK ENGINE LIGHT STAYED ON AND I AND WAS ABLE TO DRIVE TO MY DESTINATION. THE CHECK ENGINE IS NOW BACK OFF, BUT I HAVE DROPPED IT OFF AT THE SAME AUTO REPAIR SHOP, AND THEY ARE REPLACING AN AIR FLOW SENSOR IN HOPES THAT THIS RESOLVES THE PROBLEM. THIS WILL COST US ANOTHER $300. BOTH TIMES I HAD MY 18 MONTH OLD IN MY CAR. I AM DEEPLY CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992222May 30, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, GREEN LINCOLN MAZDA, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981597May 1, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED AND THE VENT FUNCTIONS FAILED FOR THE AIR CONDITIONING AND HEATING. THE VEHICLE WAS TAKEN TO A DEALER FOR FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT YET BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,541. ..UPDATED 08/31/17 *BF HEATER CORE FAILURE AND FAULTY COOLANT. UPDATED 9/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980445April 25, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978705April 16, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CHECK ENGINE, TPS, AND TCS LIGHTS COME ON AND VEHICLE STARTS BUCKING AND DECELERATING. PULLED OVER, DISCONNECTED THE BATTERY. DASHBOARD LIGHTS AND BUCKING ARE GONE AT RESTART. ISSUE OCCURRED TWO MORE TIMES IN A SPAN OF A COUPLE DAYS, SO I TOOK IT TO A SHOP. P0101 AND P061B PROBLEMS PRESENT. MAF SENSOR SEEMS FINE. CONTINUES MALFUNCTIONING AFTER OIL CHANGE AND INSPECTION. TAKING TO THE DEALERSHIP FOR REFLASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972267April 13, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968207March 23, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967455March 21, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER KEPT STATING THE CONTACT WOULD HAVE TO WAIT FOR THE SECOND NOTICE, DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967641March 21, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
3 TIMES SINCE PCM RECALL WAS COMPLETED- I HAVE BEEN DRIVING ON THE HIGHWAY 65MPH, SUDDENLY FEEL REDUCTION IN POWER, CHECK ENGINE LIGHT, LOW TIRE PRESSURE LIGHTS AND TRACTIONS STABILTY WARNING LIGHTS COME ON. WHEN THE CAR IS TURNED OFF, AND RESTARTED LIGHTS GO OUT EXCEPT CHECK ENGINE AND CAR DRIVES NORMAL. BY THE TIME I GET TO PEPBOYS THEY ARE UNABLE TO FIND A CAUSE AND THE CHECK ENGINE LIGHT GOES OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959896March 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHEN DRIVING APPROXIMATELY 65MPH OR SOMETIMES LESS THE TIRE PRESSURE, TRACTION CONTROL, EMERGENCY LIGHT COMES ON. THE CAR SEEMS TO LOSE POWER AND SHUT DOWN. IT HAPPENS COUNTLESS TIME TWICE WITH MY TWO-YEAR-OLD DAUGHTER ON THE HIGHWAY. WHEN I TAKE IT TO THE MECHANIC THEY RUN DIAGNOSTICS TEST AND CAN'T PICK UP ANY CODES. BECAUSE ITS NOT DUPLICATING ANY ISSUE THEY RETURN THE CAR TO ME AFTER THEY RESET ALL THE COMPUTER. BUT THE ISSUE IS STILL NOT RESOLVED. I WOULD LOSE POWER TO THE CAR AND MY BRAKES ARE SOMETIMES NOT RESPONSIVE. I WOULD COAST WITH MY EMERGENCY LIGHT ON UNTIL I CAN STOP MY CAR. SOMETIME MY HAZARDS LIGHT WOULD FREQUENTLY FLASH AT A FAST SPEED THAN STOP. I TOOK IT TO TWO MAZDA DEALERSHIP TO SEE IF THEY CAN HAVE RESOLVED THE ISSUE BUT THEY CANNOT DUPLICATED WHAT GOING ON. I DID SOME RESEARCH ON MY OWN AND FOUND COUNTLESS COMPLAINTS ABOUT THE SAME ISSUE I'M HAVING AND NO MECHANIC CAN FIGURE OUT THE ISSUE THIS CAR IS JUNK. THIS HAVE STARTED THE FIRST WEEK ON DEC. 2016 IT HAS BEEN IN TWO SHOP OVER THE PAST 4 MONTH. THE FIRST SHOP I TOOK IT TO HAD IT FOR A WHOLE MONTH AND THE SECOND SHOP HAD IT FOR TWO WEEK. AT ONE POINT WHEN I WAS TOLD MY CAR WAS FIX I CAME TO PICK IT UP. THE CAR WOULD NOT START AT ALL IT WAS NOT EVEN READING MY KEYS. THE CAR DOES NOT HAVE 100K MILES ON IT. I DON'T DO A LOT OF DRIVING. THIS IS HAZARDOUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958055March 2, 2017
UNKNOWN OR OTHER
THERE WAS A RECALL ON THE LIFT GATE STAY DAMPER. RECALL WAS RECEIVED OCT. 2016 &HAS NOT BEEN REPAIRED. TUPELO MAZDA SAYS THERE'S NO PARTS FOR IT. THIS NEEDS TO BE RECTIFIED ASAP. THE RECALL SAYS THE LIFT GATE CAN FALL POTENTIALLY CAUSING INJURY, THE STAY DAMPERS ARE FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956919February 25, 2017
UNKNOWN OR OTHER
ENGINE LIGHT, DIAGNOSTIC CODE INDICATES HEATER CORE PROBLEM. SYSTEM HAS BEEN FLUSHED AT LEAST 2 TIMES AND PROBLEM STILL REOCCURS WITHIN A WEEK. IT HAS BEEN A COMMUTING INCONVENIENCE AND MY WIFE IS FEARFUL OF DRIVING THE CAR WITH THE ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956805February 24, 2017
STRUCTURE
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943965January 9, 2017
STRUCTURE:BODY
I RECEIVED A SAFETY RECALL OF MY MAZDA CX5 IN OCTOBER 2016. IT IS RECALL 9916H LIFT GATE STAY DAMPER CONCERN. I HAVE BEEN CALLING THE MAZDA AT THE AVENUES , JACKSONVILLE, FL, TO GET IT FIXED SINCE OCTOBER. AS OF JANUARY 7, THERE ARE STILL NO PARTS AND THEY DON'T KNOW WHEN THEY WILL GET PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939188January 3, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE FAILED TO OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,835. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925641November 13, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SINCE LAST RECALL REPAIR MY CX-5 IS EXPERIENCING MAJOR PROBLEMS. IT WILL RANDOMLY NOT START. I GET IN AND DEPRESS BRAKE PEDAL, BUT START BUTTON WILL NOT LIGHT GREEN AND CAR WON'T START, EVEN AFTER CHANGING BATTERY IN KEY FOB. THE DASHBOARD LIGHTS (ALL OF THEM) WILL COME ON AND FLASH, THEN GO AWAY. THE OTHER ISSUE IS THAT THE TRANSMISSION WILL NOT ENGAGE AFTER CAR HAS STARTED. CAR IS STARTED AND IN PARK. I DEPRESS THE BRAKE AND TRY TO PUT THE CAR INTO GEAR (DRIVE) BUT THE SHIFTER REFUSES TO MOVE AT ALL. PUMPING THE BRAKE DOES NOT WORK, DEPRESSING THE BRAKE ALL THE WAY TO THE FLOOR DOES NOT WORK. THERE IS NOT A PARTICULAR SEQUENCE OF ACTIONS THAT WILL GET THE CAR TO GO INTO GEAR. THE ONLY REMEDY I HAVE FOUND IS TO TURN THE CAR OFF AND LET IT SIT FOR AN EXTENDED PERIOD OF TIME. WHEN DRIVING THE CAR AFTER THIS HAS HAPPENED, IF I USE REVERSE AND THEN PUT IT INTO DRIVE, THE CAR JUMPS FORWARD WITHOUT MY FOOT BEING ON THE GAS PEDAL AND THEN THE LIGHTS ON THE DASHBOARD FOR TIRE AND TCS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919902October 28, 2016
POWER TRAIN
MAZDA CX 5 2013, HAS INTERMITTENT LOSS OF POWER. MOST NOTICEABLE WHEN TRYING TO CROSS THE HIGHWAY &/OR MERGE INTO TRAFFIC.(SCARY) TOOK IT IN FOR MAZDA RECALL 8915K PCM, THIS DID NOT FIX THE ISSUE. MAZDA SERVICE TECH HAD SAME ISSUE. (NOTE I TOOK IT TO A LOCAL ASE CERTIFIED SHOP WHERE IT DID THE SAME THING PRIOR TO TAKING TO MAZDA--WHICH IS WHY I TOOK IT TO THE DEALER). SO NO SOLUTION AND NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919240October 27, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
FOR THE PAST 5 MONTHS MY CAR WILL APPEAR TO HAVE SHUT DOWN WHILE DRIVING. I WAS DRIVING ON CITY STREETS GOING ABOUT 15 - 45 MPH. I WORK FROM HOME OR GO TO THE OFFICE TWICE A WEEK. I DRIVE MY KIDS TO SCHOOL DURING THE WEEK. I DON'T DO MUCH COMMUTING. ALL ELECTRICAL COMPONENTS SHUT DOWN THEN REBOOT WITHIN SECONDS, AND THE CAR MAKES BEEPING SOUNDS LIKE I JUST STARTED THE CAR. THE CAR WILL NOT STOP OR SLOW DOWN, BUT IF I COME TO A COMPLETE STOP AT A LIGHT, THE CAR WILL BE VERY SLOW TO ACCELERATE BUT I CAN GET IT BACK UP TO THE SPEED LIMIT AFTER A VERY SLOW START. I HAVE CALLED AAA ON ONE OCCASION AND TOOK IT TO A SHOP ON ANOTHER OCCASION. THEY BOTH SAY IT IS BATTERY RELATED DUE TO THE WRONG BATTER BEING INSTALLED BUT IT IS THE BATTERY SIZE IN THE SYSTEM OF AN ORIELYS AUTO PARTS STORE. EVERY TIME I REPLACE THE BATTERY AND THE ISSUE APPEARS TO GO AWAY FOR A COUPLE WEEKS TO A MONTH. THE LAST BATTERY REPLACEMENT I PURCHASED A STRONGER BATTER THAN IN THEIR SYSTEM AS PER THE ADVISEMENT FROM THE AUTO SHOP. IT SEEMED TO FIX IT AGAIN BUT AFTER A MONTH THE CAR DID THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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