Mazda CX-5 Complaints (2024)

47 consumer complaints on file.

#11604254July 24, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The most recent incident: Driving 35 MPH on a 4 lane divided boulevard, vehicle 5-6 car lengths in front of me indicates intention to turn right. No traffic in lane to my left should I need to change lanes. I continue to coast. At approximately 2-3 car lengths, the vehicle in front has nearly completed the right turn - there is no risk of collision - but my car BRAKES HARD. This is the 4th time my car has activated emegency braking in a situation it is not warranted. I have been dirving for 36 years with no accident. I do not need nor want this technology as it is more prone to causing accidents than preventing them. Additionally, the car throttle response is slow to recover in these situations, so while I mashed the acclerator to the floor to avoid being rear-ended - the car did not accelerate for 1-2 seconds (RPM went up, but the engine did not engage for several seconds). In situations where AEB might have been marginally helpful, detecting cross traffic running red lights, the car has NEVER detected this - and thankfully I'm an experienced driver so AEB was not needed. This technology, IMO, is not safe and will lead to over-reliance causing more accidents in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595400June 19, 2024
SEATS, POWER TRAIN
Since the day we purchased our new 2024 Mazda CX-5, two issues have become apparent. Firstly, there is a clicking noise emanating from the rear passenger seats behind the driver whenever the vehicle is in motion. Secondly, there is a noticeable rumbling in the drivetrain during idle or stop-and-go traffic. I have visited the Mazda showroom twice regarding the seat back noise. Together with a Mazda technician, we determined that the rear passenger seat indeed makes a clicking noise even after being properly latched. We tested several new cars on the dealer lot and found that all of them exhibit this noise. It is quite bothersome while driving, and I request Mazda's immediate attention to resolve this issue by fixing the latch bracket to securely hold the seat and eliminate the noise. The drivetrain rumbling has become increasingly noticeable as I use the car daily for work and errands. It feels like the vehicle is being shaken underneath me when stopped at a red light, stop sign, or while parked and idling. I would greatly appreciate your assistance in addressing these concerns at your earliest convenience
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591218May 29, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I had coplained about a long, soft brake pedal on 10 February 2024 to Hiley Fort Worth Motorcars and got a report on 13 February 2024 stated that after inspection, they could not duplicate my complaint, so they did a visual inspection and washed the car!!!! Today, 29 May 2024, I had to make an emergency stop and pressed the brake pedal to the floor! The ABS came on, but the brake pedal should never reach the floor. The other car had stopped and I swerved out of the way. No warning lights came on nor sounds. Additional information; if the brakes are applied by the adaptive cruise control, and you step on the brake pedal after the brakes have been applied automatically, the brake pedal is nice and firm, like it should be. But if there is no intervention with the car, the brake pedal is very long and soft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576960March 12, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My drivers door locked from the inside the other day and would not open. It had to be opened from the outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569983February 5, 2024
STRUCTURE:BODY
The drivers door is slightly harder to close than the other doors. This occurs when all the other doors and windows are fully closed. this happened on Mazda 2017 CX-5 as a recall, it's here: [XXX] Mazda has provide a fix to this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569176January 31, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have a 2024 Mazda CX-5 but this is in any model and year that has the Adaptive Radar Cruise Control. When you set the distance you want to follow the vehicle in front of you, you will go the speed you are going until you come to the space you have set for the vehicle in front of you. Your vehicle will slow to match that vehicles speed. If that vehicle slows down, you will slow down. What it doesn't do it turn on your brake lights so the vehicle behind you knows that your vehicle is slowing down. Sometimes if the vehicle in front of you slows down fast, so does your vehicle. You have no control how fast it does that, it just does it. Now if the vehicle behind you doesn't realize that your vehicle has done this, well it has been very close two times so far. I do not want my new car rear ended. I did not know it did this with the brake lights and Mazda doesn't tell you that you have no brake lights when this happens. Why would they have a setup like this. It is like brake checking the vehicle behind you. I do not use my cruise control for that reason. It would be nice to be able to use it on a new car but I do not want to get hurt or get someone else hurt by doing so. I did contact Mazda and they know it does that. This is what they told me "Case Number [XXX] Hello. My name is Dominique. I am sorry that you have had some very close calls while slowing down while vehicles were behind you. As for the question you had asked about cruise control activating the brakes when your vehicle starts to slow down, it does not activate the brake lights. It is just like when you are driving without cruise control and you go to take your foot off of the gas pedal instead of using the brake to slow down, it would not activate brake lights either unless you actually mash the brakes, the same with cruise control. Thank you for being a part of the Mazda family. " Isn't that great. I am now a safely hazard or at least my vehicle is, and they are all like that. Who knew. Not me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554176November 8, 2023
UNKNOWN OR OTHER
The wireless charger is overheating my phone to the point it shuts the phone down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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