Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11151718November 15, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
SUDDEN WINDSHIELD CRACKING 11-14-2018 OUR 2018 CX5 HAS 7500 MILES AND DRIVING AT NIGHT WITH VERY LITTLE TRAFFIC ON THE FREEWAY IN SOUTHERN CALIFORNIA THE WINDSHIELD JUST CRACKED FROM THE CENTER DOWN APPROX. 5 INCHES , THERE IS NO SIGN THAT IT WAS HIT BY A STONE OR ROCK . I HAVE OWNED A 2015 MAZDA CX5 AND THE SAME PROBLEM HAPPENED WITH THAT VEHICLE. I HAVE BEEN FOLLOWING MAZDA FORUMS AND FINDING OUT THERE ARE MANY PEOPLE THROUGHOUT THE COUNTRY EXPERIENCING THIS SAME ISSUE . THERE IS NO BULLET HOLE TYPE MARK TO INDICATE A STONE OR ROCK HIT WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144890November 2, 2018
SERVICE BRAKES, SEAT BELTS, WHEELS
I PURCHASED A 2018 MAZADA CX5 IN APRIL. IN MAY I NOTICED THAT THE BRAKES WERE HESITANT TO STOP AND THAT THEY ALSO MAKE GRINDING NOISE. I IMMEDIATELY CONTACTED THE SERVICE DEPARTMENT AT MAZADA. THE SERVICE ADVISOR TOLD ME THAT BECAUSE THE CAR WAS NEW IT WOULD MAKE GRINDING NOISE AND THAT THEY WOULD EVENTUALLY EASE UP. IT IS NOW NOVEMBER AND THE ISSUE STILL EXIST. IN JUNE MY PASSENGERS SEAT BELT BEGAN HAVING DIFFICULTY LATCHING CAUSING THE CENSOR TO GO OFF. THIS HAPPENS DAILY. IN OCTOBER MY TIRE PRESSURE LIGHT CAME ON STATING THAT THE TIRE PRESSURE WAS LOW. I PLACED AIR IN MY TIRES AND THE CENSOR LIGHT NEVER WENT OFF. ON OCTOBER 18, 2018, I WENT TO THE MAZADA DEALERSHIP FOR A SCHEDULED MAINTENANCE, INFORMED THE SERVICE ADVISOR OF MY CONCERNS AND THEY STATED EVERYTHING WAS FINE AND THE CENSOR WAS RESET. TODAY IS NOVEMBER 2, 2018 AND MY TIRE CENSOR IS BACK ON. MY BRAKES ARE STILL GRINDING AND NOW THEY SLIDE BEFORE STOPPING AND MY PASSENGER SEAT BELT STILL IS NOT LATCHING. THIS IS A SAFETY HAZARD TO MYSELF AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144479October 31, 2018
ENGINE, POWER TRAIN
TAKATA RECALL. I PURCHASED A BRAND NEW MAZDA CX-5 SPORT FROM A MAZDA DEALERSHIP ON 6/4/2018. ON 7/31/ 2018 THE CHECK ENGINE LIGHT CAME ON SO I TOOK IT BACK TO THE DEALERSHIP WITH ONLY 2,357 ON THE ODOMETER. MY CX-5 WAS IN THE SHOP FROM 7/31/ 2018 UNTIL 8/10/ 2018, DURING THE FIRST CAR REPAIR ATTEMPT, HERITAGE MAZDA TOWSON REPLACED THE OIL PUMP STRAINER, DURING THE SECOND REPAIR ATTEMPT, THE DEALERSHIP REPLACED THE OIL PRESSURE SWITCH. ON 10/10/2018, THE CHECK ENGINE LIGHT CAME ON WHILE I WAS TRAVELING TO VIRGINIA BEACH. SO, I TOOK MY CAR TO THE MAZDA DEALERSHIP THERE IN VIRGINIA BEACH TO HAVE MY CAR SERVICED. THE VERY NEXT DAY, I WAS INFORMED BY THE SERVICE CONSULTANT THAT MY MAZDA CX-5 HAD A DEFECTIVE OIL PRESSURE SWITCH AND THAT A REPLACEMENT PART HAD BEEN ORDERED. ON 10/12/2018, WHEN I RETURNED TO THE MAZDA DEALERSHIP, I WAS INFORMED BY THE SERVICE MANAGER, THAT MY MAZDA CX-5 NEEDED A REPLACEMENT ENGINE WITH ONLY 5,796 MILES ON THE ODOMETER. MY CAR HAS BEEN OUT OF SERVICE FOR 32 DAYS COLLECTIVELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142568October 25, 2018
EXTERIOR LIGHTING
LIMITED TAILLIGHTS. SMALL HALF CIRCLES ON THE CURVED SURFACE OF THE BODY. HARDLY VISIBLE FROM THE REAR. LARGE REFLECTOR ONLY ON LIFT GATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132998October 2, 2018
VISIBILITY/WIPER
NEW CAR WITH 500 MILES. PARKED CAR IN A PARKING LOT AND THE NEXT MORNING THERE WAS A CHIP AND CRACK ABOUT 6 INCHES LONG ON THE WINDSHIELD. DID SOMETHING HIT IT LIKE A ROCK? MAYBE, BUT THE WINDSHIELD SEEMS TO CRACK EASIER THAN NORMAL BASED ON ALL THE COMPLAINTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130477September 20, 2018
POWER TRAIN
THE VEHICLE WANTS TO KEEP GOING WHEN THE BRAKES ARE APPLIED. WHEN AT A STOP LIGHT, YOU MUST KEEP YOU FOOT FIRMLY ON THE BRAKE AS THE CAR WANTS TO LURCH FORWARD. WHEN YOU SLOW DOWN WHILE DRIVING, THE CAR ACTS LIKE THE TURBO IS KICKING IN AND WANTS TO LURCH FORWARD. VERY DANGEROUS. I THOUGHT IT WAS THE ENGINE, BUT SOMEONE TOLD ME IT IS THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128214September 8, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
ATTEMPT TO STOP AT LIGHT. BRAKES WERE ENGAGED FULLY ENGINE KEPT REVVING UP. CAR KEPT GOING FORWARD. IN MOTION IN CITY STREET. STRAIGHT AND BRAKING. CAR HAS 496 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122060August 24, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON TWO SEPARATE OCCASIONS IN THE LAST MONTH, DURING KEY ON/STARTUP/INITIALIZATION, I WILL GET AN ADAPTIVE CRUISE CONTROL/AEB/LANE KEEPING SYSTEM FAILURE. THIS IS DUE TO A FAULT IN THE CAMERA MODULE. ADAPTIVE CRUISE CONTROL STILL WORKS ABOVE 20 MPH INDICATING THAT THE FAILURE IS IN THE CAMERA MODULE. FAILURE IS LATCHED FOR THE KEY CYCLE AND BUT WILL RECOVER AFTER A LONG KEY CYCLE. 1ST TIME THE FAILURE SET, IT WAS VERY WARM OUT SO I BELIEVED THIS WAS DUE TO AN OVERHEAT. THE SECOND TIME THE FAILURE SET THE TEMPERATURE WAS IN A NORMAL RANGE SO MY HYPOTHESIS IS WRONG. NO UNUSUAL SITUATION IS OCCURRING AT STARTUP EXCEPT THE FAILURE. HAVE NOT TAKEN TO THE DEALER YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114293July 28, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR BURST INTO FLAMES WHILE DRIVING ON HIGHWAY, UNKNOWN CAUSE, SUSPECT ELECTRICAL OR FUEL SYSTEM RELATED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11089977April 24, 2018
UNKNOWN OR OTHER
ON THE THIRD DAY AFTER LEASING THIS BRAND NEW CAR, I WAS DRIVING AT APPROXIMATELY 20 MPH, ON A NORMAL CITY STREET AND SLOWLY PRESSED MY FOOT ON THE BRAKE AS I APPROACHED A RED LIGHT ON A STANDARD CITY STREET. NO CARS WERE IN FRONT OF ME, THANKFULLY, BECAUSE AS I PRESSED THE BRAKE THE CAR ACCELERATED INSTEAD OF STOPPING; THE ENGINE AND PARKING WARNING LIGHTS (AND SEVERAL OTHER RANDOM LIGHTS) ILLUMINATED AND FLASHED; AND AT LEAST THREE TEXT MALFUNCTION WARNINGS APPEARED IN THE CONTROL PANEL INCLUDING SCBS MALFUNCTION. THE CAR WAS JERKING AND ACCELERATING FORWARD THROUGHOUT EVEN THOUGH MY FOOT WAS ON THE BRAKE. MAZDA'S TECH SAID THAT ALL THE MALFUNCTIONS I OBSERVED APPEARED ON THE COMPUTER READOUT, BUT BECAUSE THEY COULD NOT REPLICATE THE PROBLEM AFTER A COMPUTER RESET, THEY TOLD ME THAT THE CAR "IS RUNNING AS THE MANUFACTURER INTENDED." THIS IS TERRIFYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085069April 14, 2018
ENGINE
ENGINE MAKES LOUD NOISES AFTER DRIVING AND ACTS LIKE IT'S EXHAUSTED. THIS ALWAYS HAPPENS WHEN PARK THE CAR AND GET OUT OF IT. THERE IS A SLIGHT BURNING SMELL (WHICH I WAS TOLD WOULD WEAR OFF AFTER THE FIRST COUPLE HUNDRED MILES), BUT IT'S STILL DOING THIS. IT'S LIKE THE ENGINE OVER HEATED (WHICH NO INDICATOR) AND IT NEEDS TO COOL OFF. THE SMELL IS THE MOST CONCERNING PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073954February 20, 2018
STRUCTURE:BODY, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE WINDSHIELD WAS CHIPPED. THERE WAS NO OTHER VEHICLE IN FRONT OF THE CONTACT. THE DEALER WAS CONTACTED (NAPLETON'S SCHAUMBURG MAZDA, 110 W GOLF RD, SCHAUMBURG, IL 60195) AND DETERMINED THAT THE DAMAGE WAS COSMETIC AND NOT COVERED UNDER THE VEHICLE'S WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED THE CONTACT A $500.00 GIFT CARD. THE FAILURE MILEAGE WAS 130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067125February 5, 2018
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
UNINTENDED ACCELERATION. I ENTERED OFFICE PARKING BUILDING AS USUAL. PARKING SPOT WAS ON THE RIGHT. SLOWLY APPROACHING I STARTED TO TURN RIGHT WITH FOOT ON BRAKES. SUDDENLY CAR ACCELERATED BY ITSELF AND HIT A CONCRETE WALL BEFORE I EVEN REALIZED WHAT'S HAPPENED. STEERING WHEEL AIRBAG DEPLOYED, I GOT SECURED BY THE SAFETY BELT. FRONT OF MY CAR IS DAMAGED. I'M TERRIFIED OF DRIVING THE CAR DUE TO THIS UNINTENDED ACCELERATION ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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