Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11450128February 3, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at approximately 30 MPH, the accelerator pedal and the brake pedal failed to respond when depressed, and the vehicle stalled. There were no warning lights illuminated. The contact received a recall notification for NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The contact contacted an independent mechanic who informed her that the fuel pump had failed. The contact notified the local dealer of the failure, but the vehicle was not diagnosed nor repaired. The contact notified a second dealer; McDonald Mazda South (6100 S Broadway, Littleton, CO 80121) but the vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available until Summer 2022. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450235February 3, 2022
ENGINE, POWER TRAIN
While driving, my car has stopped two times. first time I crashed on the side of road causing all of my tires and rim busted and had to replace all of them. I had no idea what was going on. second time I was taking kids to school where can just stopped in the middle of road and restarted. Recently it was smelling so I took it to dealer where they said its one of the cylinder and its not safe to drive so they replaced it as its under warranty. While my car is been with Mazda dealer I have been using their loaner car. but then received this letter of Safety recall on similar issue i had in the past and i have been trying to contact Mazda but no success. no email, chat or phone call response. I do not feel safe to drive this car which i bought in 2018, its been having lot of engine related issues. and i do not feel safe to drive this car with my kids in it. I have requested Dealer to let me keep the loner car until they fix safety recall issue. and i am trying to contact Mazda but no response please help.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449398January 29, 2022
FUEL/PROPULSION SYSTEM
Neither you nor Mazda has notified me about the current recall with the Fuel Pump. I've heard about it months ago from web sites that aren't supposed to notify me. Both you and Mazda have never notified me. Mazda was supposed to send out notices to the car owners 3 weeks ago. Why aren't I hearing about this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448694January 24, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact received a recall notification for NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448655January 24, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at approximately 20-30 MPH, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact later received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448218January 20, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact stated that on two separate occasions, the vehicle stalled with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer on multiple occasions; however, the mechanic could not diagnose or service the failure. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified of the recall and confirmed that the part was not yet available. The contact attempted to reach the manufacturer but was not successful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447926January 18, 2022
SUSPENSION
The contact owns a 2018 Mazda CX-5. The contact stated while having a routine oil change, the mechanic noticed that the rear shocks were leaking oil and needed to be replaced. The vehicle was not replaced. The manufacturer was informed of the failure and informed the contact to bring the vehicle to a dealer for assistance. The failure mileage was approximately 27,137.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446314January 5, 2022
ENGINE
Massive oil leak onto exhaust manifold, dealership checked and found oil leaking from right rear area of cylinder head. "Per SA/031/21 should replace cylinder head and all gaskets and hardware". My safety and the safety of others was put at risk because if my car had no oil in it, which it was close to, the engine could have seized and caused an accident. The fumes of burning oil made me severely ill as well. The problem was confirmed by the Mazda dealership and has been inspected as well. The only reason I knew something was wrong was because the oil light came on and I contacted the dealership and they said it was a sensor issue and I did not believe that they were correct so I brought it in and they looked at it and said it was a massive oil leak and then told me that the cylinder head assembly needed to be replaced and it was a rare occurance but it had happened due to a casting issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446233January 4, 2022
ENGINE
This is more of a general notice to fellow Mazda CX-5 drivers with the issue described below: Our car is a 2018 CX-5 with 25K miles. The check engine light came on upon entering the highway at the beginning of the day. Subsequently, stopping by an AutoZone to diagnose it revealed a malfunctioning thermostat. Only then did I realize the car took a long time to reach the operating temperature (for the blue indicator light to go away), and engine temperature would generally stay around 165 and hit 210 only after a very long time of driving, while idling or in traffic. However, our internal heater performance never had any issues while being kept at 75 and blowing mild to moderately. Upon taking the car to our Mazda dealership and requesting a diagnostic service, did we learn it was a malfunctioning coolant control valve that there is a technical service bulletin (# 01-011/21) for such a thing, and covered under our CPO powertrain warranty for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442815December 6, 2021
ENGINE
Engine light came on, pulled over to the side to open the hood. Engine was smoking and oil was leaking all over the floor. Checked the oil dipsitick, still had oil but could smell the burnt oil. Towed the truck to the dealers and said its Engine head cylinder is cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442706December 5, 2021
SUSPENSION
Our 2018 CX5 has only 28K miles. During a recent oil change at our local auto repair facility I was informed that the driver's side rear shock was leaking oil and needed to be replaced. After some research I found there is a Mazda TSB (Bulletin No.: 02-001/21) stating that many 2017-2020 CX5s left the factory with defective rear shocks. In my opinion, loss of shocks could affect stability of a vehicle and cause a crash. There should be a recall to replace these defective shocks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442553December 3, 2021
SERVICE BRAKES, HYDRAULIC, STEERING
The contact owned a 2018 Mazda CX5. The contact stated that while his wife was driving at approximately 35 - 40 MPH, the power steering assist and brakes failed, causing the vehicle to crash into trees. None of the air bags deployed upon impact. All of the warning lights were illuminated. The contact's wife attempted to turn off the vehicle, but it would not turn off. The fire department had to disconnect the battery to turn off the vehicle. A police report was filed. The contact's wife was later taken to the hospital for injuries sustained to her knees. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11442066November 30, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
On 11/28/2021, my vehicle suddenly showing five warnings 1, front camera sensor malfunction, 2, smart brake system malfunction, 3, forward smart city brake support malfunction, 4, HBC/LAS system malfunction, and 5, SCBC malfunction. I have no idea which part was go wrong, but this is not the first time my vehicle shows the same warning. Back to 12/20/2019, my vehicle has a same warning showed, I bring my vehicle to dealer to check but after they check, they told me nothing wrong. After two year the same problem come out again, I am very concern about the safety of my vehicle. The first time having a issue was my vehicle just a year old, and today the same issue come out again. Please help me to look up my vehicle is it any part has to recall and need to fix it. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442113November 30, 2021
FUEL/PROPULSION SYSTEM
My vehicle has an open recall that poses a safety risk for myself and all passengers. I spoke with Mazda Service Department/Dealer in my area and they stated that Mazda would not have these parts available until summer of 2022. The service department also stated “the vehicle is completely safe to drive”. I am wary of this response as a potential stalled engine is a major safety risk for myself and all passengers. MAZDA will also start mailing out recall letters by January 22nd, which is a huge delay in response. This is unacceptable and I am wary about driving the vehicle. Please let me know what are my options here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441197November 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle stall at very low speed in a parking lot could not restart it was turning over the battery was fine came back 3 hours later and was able to start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440899November 18, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX-5. The contact received a recall notification for NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440961November 18, 2021
EQUIPMENT:ELECTRICAL:ACCESSORY GENERATOR:CONTROLS
While stopped at a pharmacy pick up window, I engaged the auto hold. I took my foot off the break and about 3 seconds later my car lurched forward about a whole car length. There was nothing in front of me, but had there been I would have hit it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436549October 13, 2021
ENGINE
Engine turned off while making a k turn. This is the same issue I experienced in 2019. Mazda issued a recall for software malfunction shortly thereafter and my car was serviced as part of this recall (NHTSA campaign number: 19V497). But now the exact issue happened again last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432642September 12, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Will not accelerate at times no matter how far you press down on gas pedal and will stall right after. I will pull over shut off vehicle and restart. This sometimes corrects the problem right away. Other times it lasts longer. System malfunction light randomly comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431549September 2, 2021
STRUCTURE:BODY
Multiple paint chips on Ref Soul Mazda. Dealer did not want to address issue. I would have to pay out pocket. The hood and sides of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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