Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#10882350July 3, 2016
POWER TRAIN
DRIVING OUT OF MY DRIVEWAY FROM PARK INTO DRIVE IT WOULD NOT GO ANYWHERE AFTER PRESSED ON THE GAS PEDAL SOMETHING GOING ON WITH THE TRANSMISSION IT'S OKAY TO GO IN REVERSE JUST NOT NEUTRAL OR DRIVE BRINGING IT TO A DEALERSHIP ON A FLATBED BEING TOWED AS IT IS NOT SAFE TO DRIVE. MY VEHICLE HAS ABOUT 59500 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863543May 6, 2016
ELECTRICAL SYSTEM
WHEN CAR SHIFTED TO PARK IN ORDER TO SHUT DOWN ENGINE, THE VEHICLE OFTEN DOES NOT DETECT THE FACT THE CAR IS PAR WHEN BUTTON IGNITION IS PRESSED. MESSAGE APPEARS ON DASH SAYING TO SHIFT TO PARK TO TURN OFF POWER. REQUIRES USER TO PRESS BRAKE, RESTART CAR AND PUSH SHIFTER BACK TO PARK FORCEFULLY IN ORDER FOR CAR TO REGISTER PARK FOR TURNING OFF IGNITION. IF DRIVER IS NOT ATTENTIVE TO DASH MESSAGE OR DING WHEN EXITING CAR POWER REMAINS ON AND BATTERY IS DRAINED RESULTING IN DEAD BATTERY. THIS ISSUE HAS BEEN ACKNOWLEDGED BY OTHER MAZDA OWNERS, BECAUSE I FOUND REFERENCES TO IT ON THE WEB. TOOK CAR TO MAZDA DEALERSHIP AND THEY INDICATED THIS IS AN ISSUE ON OTHER MAZDA MODELS. THE DATE LISTED BELOW WAS THE LATEST INSTANCE THAT RESULTED IN COMPLETE POWER DRAIN AND REQUIRED JUMP START FOR RECHARGE. HOWEVER, THIS SEEMS TO HAPPEN FREQUENTLY, RESULTING IN NEED TO RESTART THE CAR IN ORDER TO REGISTER THE CAR IS IN PARK IN ORDER TO TURN IT OFF. I BOUGHT THIS CAR USED AND INITIALLY REPLACED BATTERY THINKING THAT WAS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863289May 5, 2016
POWER TRAIN
WHEN DRIVING SLOW, SUCH AS 10-15 MPH , WHEN ONE STEPS ON THE ACCELERATOR, NOTHING HAPPEN, IF THIS IS THE MIDDLE, SAY A LEFT TURN, ONE CAN HAVE AN ACCIDENT IF YOU CAN NOT GET ANY POWER. THIS STARTS OFF MAYBE ONCE OR TWICE A DAY AND GETS WORSE TO10 OR 15 INCIDENCES A DAY. I COMPLAINED ABOUT THIS EACH TIME I TOOK THE CAR IN FOR SERVICE. THEY SAID THEY COULD NOT DUPLICATE. AFTER ALMOST A BAD ACCIDENT, I DROPPED THE CAR OFF AT THE DEALER AND STATED IT IS UNSAFE AT ANY SPEED AND TO FIX IT. THE RECALIBRATED THE TCM AND PCM. THEY SAY IT IS NOW OUT OF WARRANTY AND I PAID A LOT OF MONEY FOR THE REPAIR. IT WAS TROUBLE FREE FOR ABOUT A WEEK AND NOW UP TO ITS OLD HABITS AND IS SLOWLY GETTING WORSE. THERE ARE OTHER COMPLAINTS ON THE INTERNET FROM 2013. I KNOW MAZDA KNOWS THERE IS A PROBLEM BUT REFUSES TO RECOGNIZE IT, SO HOW MANY LIVES NEED TO LOST BEFORE THEY TAKE RESPONSIBILITY FOR THIS DANGEROUS SITUATION. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853026April 1, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS TRAVELING ABOUT 35MPH UP A SLIGHT INCLINE WHEN THE ENGINE LOST POWER AND STARTED SHAKING. THE TRACTION CONTROL SYSTEM, TIRE MONITORING, AND CHECK ENGINE LIGHT ALL CAME ON AT THE SAME TIME. THE ENGINE DIDN'T HAVE ANY POWER EVEN WHEN I PRESSED ALL THE WAY ON THE ACCELERATOR I COULDN'T GET IT TO GO ANY FASTER THAN 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852710March 31, 2016
EXTERIOR LIGHTING
THE LOW BEAMS ON THIS VEHICLE ARE INEFFECTIVE ON DARK COUNTRY ROADS. ALSO, THEY ARE POINTED SO LOW THAT THEY DO NOT ILLUMINATE A STOP SIGN - THEY HIT JUST BELOW THE SIGN ITSELF. I TOOK IT TO THE DEALERSHIP TO GET THEM ADJUSTED, BUT THEY SAID THAT THEY COULD NOT BE ADJUSTED, AND THE HEIGHT IS NORMAL. WHILE DRIVING ON DARK ROADS, IF MY HIGH BEAMS ARE NOT ON THEN I NEED TO DRIVE REALLY SLOW SINCE I HAVE SUCH LIMITED VISIBILITY WITH MY LOW BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850676March 21, 2016
ENGINE
ON 3/20/16, I WAS DRIVING ON A LOCAL ROAD WHEN THE CAR JUST STOPPED ACCELERATING. THE DASHBOARD LIT UP WITH AN ENGINE LIGHT ICON, A RED EXCLAMATION POINT AND A HOST OF ERRORS (SCBS, AT MALFUNCTION, ENGINE INSPECTION REQUIRED AND SOMETHING WITH A T). I COASTED TO A PARKING LOT, TURNED THE CAR OFF FOR A COUPLE MINUTES AND RESTARTED. THE SAME LIGHTS AND ERROR MESSAGES WERE THERE BUT THE CAR ACCELERATED WHEN PUSHING THE GAS PETAL BUT MORE SLOWLY THAN IT SHOULD AND AFTER 2 BLOCKS, IT JUST STOPPED AGAIN. MY 5 MONTH OLD GRANDDAUGHTER WAS IN THE CAR WITH ME. IF THIS HAD HAPPENED ON A BUSY STREET OR THE HIGHWAY, WE COULD HAVE BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850294March 17, 2016
ELECTRICAL SYSTEM, POWER TRAIN
THE INSTRUMENT PANEL STATES ON AFTER SHUTTING OF THE ENGINE. THE CAR STARTS BEEPING WHEN YOU OPEN THE DOOR AND YOU ARE NOT ABLE TO LOOK THE CAR. LOOK LIKE THE TRANSMISSION SHIFT IS NOT GOING TO PARK COMPLETELY SO THE BATTERY DIES EVERY TIME. ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839274March 1, 2016
POWER TRAIN
ON 2/24/16 I HAD TO HAVE MY 2014 CX-5 TOWED TO THE DEALER, BECAUSE THE CAR WAS SUDDENLY NOT ABLE TO ACCELERATE. I WAS DRIVING ON A 3 LANE ROAD, WHEN I WAS STOPPED AT A TRAFFIC LIGHT AND COULD NOT ACCELERATE. FORTUNATELY, I WAS NEAR A GAS STATION, BUT IF I HAD BEEN ON THE HIGHWAY DRIVING, I WOULD HAVE BEEN IN A SEVERE ACCIDENT. I WAS INFORMED BY THE DEALER THAT THE SHIFT CELLANOID IN THE TRANSMISSION WAS MALFUNCTIONING AND THAT THEY WOULD HAVE TO REPLACE THE VALVE BODY. THE CAR HAS ONLY 20,695 MILES ON IT. SO I AM VERY CONCERNED ABOUT MY SAFETY AND THAT OF OTHERS. AS YOU CAN IMAGINE, THIS CAUSES ME AND MY FAMILY GREAT CONCERN. WE HAVE OWNED VARIOUS MAZDA'S SINCE 2000 AND BEEN VERY HAPPY WITH THEM, BUT HAVE NEVER HAD TO WORRY ABOUT THE CAR MALFUNCTIONING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836422February 16, 2016
STRUCTURE:BODY
WE WERE DRIVING DOWN THE INTERSTATE YESTERDAY, FEBRUARY 15 DURING THE DAY GOING ABOUT 60 MPH, THERE WASN'T ANYONE IN FRONT OR BESIDE US. THE WEATHER WAS PARTY CLOUDY. THERE WAS A LOUD EXPLOSION AND THE SUNROOF BLEW OUT. I DON'T BELIEVE ANYTHING HIT THE SUNROOF TO CAUSE IT TO EXPLODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824878February 8, 2016
EXTERIOR LIGHTING
HEADLIGHTS, LOW BEAM. I'VE HAD MY CX-5 TOURING SINCE I BOUGHT IT NEW IN JULY 2013. I ALWAYS NOTICED HOW THE HEADLIGHTS, WHEN TURNED ON, ARE VERY BRIGHT FOR A SPLIT SECOND, THEN INSTANTLY DIMS DOWN LOWER. THIS HAPPENED ALL THE TIME THE FIRST 2 YEARS DRIVING IT. I KNEW IT HAD THE LATEST TECHNOLOGY FOR ROAD ADAPTIVE HEADLIGHTS. SO I THOUGHT IT WAS THE WAY IT SHOULD WORK. ABOUT 2-3 MONTHS AGO, THEY STARTED TO COME ON, AND STAY BRIGHT CONSTANTLY, UNTIL I TURNED THEM OFF THEN ON AGAIN. NOW, THEY WOULD STAY BRIGHT FOR HOURS IF I DON'T TOUCH THE HEADLIGHT SWITCH. THEN WHEN I DO SWITCH THEM TO ANOTHER SETTING; THEY WOULD GO DIMMER AND STAY THERE. AFTER A FEW TIMES DOING THIS, I TOOK IT TO THE DEALER TO BE CHECKED OUT. AFTER A THOROUGH INSPECTION, THE MECHANIC REPORTED THAT THESE (FACTORY) HEADLAMPS ARE SUPPOSED TO TURN ON HIGH THEN LOW IN A SPLIT SECOND. THIS DOES NOT SOUND LOGICAL TO ME, ESPECIALLY SINCE I SPENT 15 YEARS WORKING IN THE AUTOMOTIVE INDUSTRY (FOR OEM SUPPLIERS, AND I ALSO WORKED DIRECTLY WITH FORD, CHRYSLER, MAZDA, OTHERS) FOR A FEW DIFFERENT MAJOR ELECTROMECHANICAL VEHICLE OEM COMPONENTS. UNLESS THERE IS SOMETHING I DON'T KNOW ABOUT THESE HEADLIGHTS, WHY WOULD THEY DO THIS SPLIT SECOND BRIGHT THEN DIM FOR THE FIRST COUPLE YEARS, AND SUDDENLY START STAYING BRIGHT FROM THE TIME I START THE CAR? THEY NOW (ERRATICALLY) STAY BRIGHT AS LONG AS I DON'T TOUCH THE SWITCH ARM. WHEN I DO, THEY COME ON BRIGHT FOR A SPLIT SECOND, THEN DIM DOWN. THIS CONDITION IS ERRATIC, PARKED, IN MOTION, IDLING ETC., I HAVE NOTICED ON POORLY LIT BACK ROADS, THAT THE HEADLIGHTS (WHEN "LOW" WERE NOT ADEQUATE TO SEE THE ROAD, AND IS A SERIOUS ROAD HAZARD. I OFTEN TURN ON THE HIGH BEAMS TO COMPENSATE FOR THE DIM HEADLIGHTS. I CAN SEND THE DEALER INSPECTION REPORT UPON REQUEST. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818829January 7, 2016
VISIBILITY/WIPER
WE PARKED OUR CAR OUTDOORS OVERNIGHT ON A QUIET RESIDENTIAL STREET AND RETURNED IN THE MORNING TO FIND A 12" CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE ROOF LINE, AND CROSS THROUGH THE AREA WHERE THE SAFETY SENSORS ARE LOCATED AND ENDED JUST BELOW WHERE THE REVIEW MIRROR IS ATTACHED. THE CAR WAS STATIONARY ALL NIGHT AND THERE DOES NOT APPEAR TO BE ANY POINT OF IMPACT. THE CAR IS 20 MONTHS OLD. IT APPEARS TO BE A STRESS CRACK, POSSIBLY DUE TO FAULTY PRODUCTION OF THE GLASS OR ITS ATTACHMENT DURING MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818289January 6, 2016
VISIBILITY/WIPER
WINDSHIELD CRACKED WITHOUT ANYTHING HITTING THE WINDSHIELD, PERSONALLY BELIEVE IT IS STRESS CRACK, HOWEVER, TAKING IT TO A LOCAL MAZDA DEALER DOING A "PEN-TEST", TOLD ME IT WAS CHIPPED AND THAT CAUSED THE CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818296January 6, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KEYLESS DO NOT WORK MOST OF THE TIME. THIS IS BEEN GOING FOR A MONTH. REMY E NC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810038December 14, 2015
SERVICE BRAKES
THE REAR BRAKE PADS ON MY MAZDA CX 5 GRAND TOURING MODEL IS WORN OUT TO (0.2 PER DEALER) AT APPROX 34200 MILES. NOTICED THIS PROBLEM A FEW WEEKS BACK WHEN THE CAR STARTED MAKING A GRINDING NOISE FROM THE REAR. THIS IS VERY UNUSUAL IN MY EXPERIENCE THAT A CAR WHICH IS ABOUT 2 YEARS AND 6 MONTHS OLD NEEDS NEW BRAKE PADS AND ROTORS REPLACED. ON MY OTHER CARS WHICH ARE NISSAN THE BRAKE PADS LASTED FOR ABOUT 5 YEARS (APPROX. 60,000 MILES). I WANT TO RAISE THIS AS A COMPLAINT. MY CAR IS STILL UNDER WARRANTY. I WANT MAZDA TO LOOK INTO THIS AND ADVISE ON A FIX. I SEE SO MANY WEBSITES WHERE CX OWNERS ARE FACING THE SAME ISSUE, QUOTING ONE HERE FOR AN EXAMPLE HTTP://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2013/BRAKES/SERVICE_BRAKES.SHTML.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809565December 10, 2015
VISIBILITY/WIPER
THIS IS THE SECOND TIME THE WINDSHIELD ON MY MAZDA CX5 CRACKED WITH ONE YEAR (THE PRIOR INCIDENT OCCURRED IN MARCH 2015)...THIS TIME ALL I HEAR IS A CRACK SOUND AND I SEE AN ATLEAST 12 INCH CRACK ON THE WINDSHIELD WHILE DRIVING. I'M REALLY AFRAID THIS CRACK WILL BREAK THE WINDSHIELD WHILE I'M DRIVING ABOUT AND WILL INJURE MY FAMILY (WITH BABY IN CAR). REPLACEMENT FOR WINDSHIELD IS VERY COSTLY DUE TO RAIN AND CITY SAFETY MONITORING SENSORS ON THE WINDSHIELD....IT'S RIDICULOUS THAT THIS IS HAPPENING AGAIN :(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809253December 9, 2015
SERVICE BRAKES, VISIBILITY/WIPER
2 ISSUES SO FAR WITH THIS CAR: 1ST - REAR BRAKES SEIZED UP AFTER 30K CAUSING A TRAIL OF SMOKE TO FOLLOW MY CAR WHILE ON THE HIGHWAY, FOLLOWED BY AN EMERGENCY STOP ON THE SIDE OF THE ROAD. THE HUB, ROTOR, BRAKE CALIPER, AND TIRES BECAME SO HOT THAT THE TIRE PRESSURE SENSOR WENT OFF AND UPON INSPECTION, THE TIRE PRESSURE HAD INCREASED FROM 35PSI TO OVER 50PSI (TIRE PRESSURE GAUGE DID NOT GO HIGHER THEN 50) DUE TO HEAT. WAS TOLD THAT DUE TO SALT AND SAND (LIVE IN COLD CLIMATE) CORROSION CAUSED THE ISSUE. REAR BRAKES AND ROTORS REPLACED @ $208.95. CURRENTLY FIGHTING MAZDA FOR A REFUND AS THIS IS CLEARLY COVERED UNDER THE 3 YEAR 36K MILE WARRANTY PER TSB: 04005/15 - SEE WARRANTY SECTION ON 3RD AND 4TH PAGE. I HAD FAMILY IN THE CAR WHEN THIS HAPPENED AND AM WORRIED ABOUT THE LONG TERM SAFETY OF THIS CAR AND IT'S BRAKING SYSTEMS. A REAR TIRE BLOW OUT CAUSED BY THIS ISSUE COULD HAVE CAUSED A FATAL CRASH AT HIGHWAY SPEEDS. 2ND - I HAVE REPLACED THE WINDSHIELD ON THIS CAR 5 TIMES NOW IN UNDER 30K MILES. I HAVE BEEN TOLD REPEATEDLY THAT THIS IS DUE TO ROCK CHIPS, BUT TWICE THE CRACK APPEARED OUT OF NO WHERE WHILE THE CAR WAS PARKED IN A TEMP CONTROLLED GARAGE OVERNIGHT. I HAVE NEVER HAD THIS ISSUE WITH ANY OTHER CAR I HAVE EVER OWNED. THE WINDSHIELDS ARE ALWAYS ON A MONTH LONG BACK ORDER AND DRIVING WITH A CRACKED WINDSHIELD IS AGAINST THE LAW, SO EVERY TIME THIS HAPPENS I AM OUT OF A CAR FOR A MONTH AND HAVE TO FORK OVER MONEY FOR A LOANER SO I MAY GET TO WORK. (MAZDA AND INSURANCE COMPANY REFUSE TO OFFER OR PAY FOR MY LOADER CAR, OR I AM TOLD THERE IS NOT ONE CURRENTLY AVAILABLE AND I AM SOL)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787699November 2, 2015
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE ENTERING THE VEHICLE, THE CONTACT OBSERVED THAT THE WINDSHIELD WAS CRACKED. THE DEALER DIAGNOSED STRESS FRACTURE DUE TO WHAT THE MANUFACTURER BUILT INTO THE WINDSHIELD THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781232October 10, 2015
SEATS
DRIVER SIDE SEAT STARTED GETTING HOT WHILE DRIVING BUT SWITCH WAS NOT ON. HAD TO STOP CAR AND WAIT FOR SEAT TO COOL OFF. THIS HAS HAPPENED 2 TIMES SO FAR. DEALER SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780833October 8, 2015
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED THIS VEHICLE IN APRIL 2015 AS A NEW VEHICLE LEFT OVER FROM 2014. REPEATEDLY, WHEN DECELERATING, THE ENGINE CONTINUES TO REV HIGHER DESPITE PRESSING THE BRAKE AND KEEPING MY FOOT OFF THE GAS PEDAL. THIS HAPPENS ALL THE TIME AND I'VE BEEN TOLD BY BOTH THE DEALERSHIP AND MAZDA THAT THIS IS HOW THE VEHICLE IS DESIGNED. I FEAR THE VEHICLE WILL NOT SLOW DOWN WHEN NEEDED AS IT FEELS AS IF THE ENGINE IS PUSHING TO INCREASE SPEED WHEN I'M TRYING TO SLOW DOWN. IT IS EXTREMELY DANGEROUS WHEN THE ENGINE GOES INTO OVERDRIVE FOR FAST ACCELERATION SUCH AS ENTERING A HIGHWAY AND THEN A RAPID DECELERATION IS REQUIRED SUCH AS WHEN ENCOUNTERING SUDDEN TRAFFIC. I'VE ALSO NOTICED OTHER ISSUES WITH THE ELECTRICAL SYSTEMS (BLIND SPOT INDICATORS WORKING INCONSISTENTLY; HD STEREO FADING IN AND OUT; BAD RECEPTION ON STRONG RADIO STATIONS) AND I BELIEVE THEY ARE ALL RELATED TO A BAD COMPUTER. IT SEEMS THE COMPUTER NEEDS TO BE REPLACED SINCE IT CONTROLS ALL ASPECTS OF THE ENGINE'S OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746908August 7, 2015
SERVICE BRAKES
BRAKES ARE PREMATURELY FAILING. BRAKES WERE REPLACED AT 12,000MI, 20,000MI AND NOW NEED REPLACING AGAIN. THE ROTORS ARE WARPING CAUSING SEVERE VIBRATIONS WHEN BRAKES ARE APPLIED. MAZDA DEALERS ARE STATING THAT THE DRIVER IS AT FAULT FOR "TOO MUCH HIGH SPEED BRAKING" AND WILL NOT COVER THE REPAIR OF THE BRAKE SYSTEM. VEHICLE IS CURRENTLY AT 24,XXX MI AND THE SHAKE IS PRESENT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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