Lincoln Navigator Complaints (2000)

109 consumer complaints on file.

#10067966April 28, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
WIFE AND 2YO DAUGHTER DRIVING DOWN ROAD AND TOTALLY LOST CONTROL OF STEERING. WENT OFF SIDE OF ROAD AND MANAGED TO STOP VEHICLE. UPON INSPECTION OF VEHICLE, I SAW THAT THE TIEROD OUTER JOINT SHEERED AT THE BOLT. DEALER ONLY REPLACED THE TIE ROD END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063394April 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE SHIFTER WAS ENGAGED INTO PARK THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065696April 7, 2004
PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT, STRUCTURE:BODY:BUMPERS, SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM, STEERING:LINKAGES:TIE ROD ASSEMBLY, TIRES:TREAD/BELT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:BEAD
I PURCHASED A 2000 LINCOLN NAVIGATOR FROM LAUREL-FORD DEALER IN MISSISSIPPI ON AUGUST 21, 2003. AFTER ASKING THE DEALERSHIP IF ALL NECESSARY MAINTENANCES WERE DONE ON VEHICLE MY FAMILY AND I LEFT FOR NEW YORK. I STILL HAD THE ORIGINAL MFR WARRANTIES AND I PURCHASED AN EXTENDED WARRANTY PLAN. WHILE TRAVELING ON THE INTERSTATE ON AUGUST 25TH THE BRAKE LIGHTS CAME ON AND SUDDENLY THE LEFT REAR TIRE EXPLODED. MY FAMILY AND I FEARED FOR OUR LIVES. IT TURNED OUT THAT THE BRAKES WERE FAULTY, NO EMERGENCY BRAKES, NO STABLIZER, HEAVILY RUSTY LINKS, AND ETC. THE TOW TRUCK HAD TO TOW US TWICE. AFTER ARIVING IN NEW YORK, A DEALER, TOLD ME THAT THE VEHICLE WAS NEVER SERVICED. THEY EXPLAINED IN DETIALED IN WRTING. WE COULD HAVE BEEN KILLED. I WAS ON VACTION WITH MY TWIN BOYS AND WIFE. I VERY ANGRIED WITH THE LAUREL-FORD DEALERSHIP IN MS AND ITS OWNERS. THE TIRES SEEM DRY ROTTED AND CORROSION WAS VERY VISIABLE UNDER THE SUV. SINCE THEN, I SPENT OVER $5000 GETTING THIS NAVIGATOR FIXED AND GOT VERY LITTLE SATISFACTIN FROM THE OWNER AND HIS DEALERSHIP. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10066740April 7, 2004
SUSPENSION
WHEN DRIVING OVER 65 MPHVEHICLE VIBRATED. THIS CAUSED A DISTRACTION TO THE CONSUMER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042460December 24, 2003
VEHICLE SPEED CONTROL, STEERING
WHILE DRIVING AT 85 MPH, THE STEERING COLUMN LOCKED WITHOUT WARNING. *AK THE VEHICLE ALSO LOCK AT 55 AND 70 MPH. THE VEHICLE LOCKED AGAIN AFTER IT WAS FIXED BUT WAS BROKEN OUT OF THE LOCK. THE VEHICLE WOULD LUNGE FORWARD WHEN STARTED. THE MECHANIC FOUND NOTHING WRONG. THE EMERGENCY BRAKE MUST BE USED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050870December 21, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
CHECK ENGINE LIGHT, ENGINE HESITATION THEN FAILURE. TROUBLE CODE READS SEVERAL IGNITION MODULES DEFECTIVE. AFTER CODES ARE CLEARED ENGINES WORKS FINE UNTIL ENGINE UNDER STRAIN, THEN STALLS OUT AGAIN AFTER IGNITION HAVE BEEN CHANGED OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050351December 10, 2003
STEERING
WHILE DRIVING AT ANY SPEED THE STEERING COLUMN LOCKED UP INTERMITTENTLY. THIS PROBLEM HAPPENED FIVE TIMES SINCE JULY. THE DEALER WORKED ON THE PROBLEM AND CLAIMED THAT IT WAS FIXED, BUT THE PROBLEM STILL PERSISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050269December 9, 2003
AIR BAGS:FRONTAL
WITHOUT WARNING PASSENGER'S AIR BAG DEPLOYED WHEN THE DRIVER TURNED THE IGNITION SWITCH ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044804December 2, 2003
TIRES
WHILE DRIVING AT HIGHWAY SPEED, THE FRONT DRIVER'S SIDE TIRE BLEW OUT. AS A RESULT, THE FRONT END WAS SEVERELY DAMAGED. THE DEALERSHIP INDICATED THAT THE TIRES WERE PURCHASED NEW. THEY WERE MANUFACTURED IN 1997 AND DRY ROTTED. *AK *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029751November 12, 2003
STEERING
STEERING WHEEL MAKES NOISE EITHER WAY, TURNING LEFT OR RIGHT. DEALER NOTIFIED.*AK THE NOISE WA RANDOM AND NOT ALWAYS PRESENT. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045669November 7, 2003
ELECTRICAL SYSTEM
WHEN I TURN THE CAR OFF THE HEAT BLOWS HIGH AND WILL NOT CUT OFF. HAVE TO DISCONNECT BATTERY OR WILL RUN IT DOWN. HAVE ALSO NOTICED INSTRUMENT PANEL LIGHTS FLASHING AFTER CAR IS TURNED OFF. RECENTLY NOTICED THAT IT HAPPENS AFTER RAIN. TOOK TO DEALERSHIP TWICE - UNABLE TO DETECT PROBLEM AFTER KEEPING VEHICLE FOR 2 DAYS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044743October 27, 2003
TIRES:SIDEWALL, TIRES
DEALERSHIP NOTICED WHILE SERVICING VEHICLE THAT A HOLE DEVELOPED ON THE FRONT DRIVER SIDE TIRE SIDEWALL. DEALERSHIP INDICATED THAT THE CAUSE OF THE HOLE WAS DUE TO A DEFECT AND NOT TO NORMAL WEAR AND TEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044475October 22, 2003
SUSPENSION
WHEN VEHICLE'S SPEED REACHED 68 MPH THERE WAS SEVERE VIBRATION. DEALERSHIP INDICATED THAT TIRES WERE NOT WEARING EVENLY, AND MADE AN ADJUSTMENT. WHEN THE TIRE ADJUSTMENT WAS COMPLETED VIBRATION STARTED BETWEEN 34-38 MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041944October 21, 2003
TIRES
DRIVER'S SIDE REAR TIRE IS SHOWING PREMATURE FAILURE (CONTINENTAL TIRE, P27560R17 . *AK TIRES WERE SO OUT OF ROUND THAT THEY COULDN'T BE BALANCED. THE CONSUMER PURCHASED A REPLACEMENT TIRE FROM CONTINENTAL AND THE TREAD WAS SHAVED ABOUT 18 INCHES TO MAKE IT MORE ROUND. THE CONSUMER FEARS SEPARATION MAY OCCUR. *PH *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034041September 15, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
THE REAR RIGHT WHEEL FELL OFF WHILE DRIVING AT AN UNDETERMINED SPEED. THIS WAS CAUSED BY THE LUG SEPARATING FROM THE NUT BECAUSE IT WAS NOT LONG ENOUGH AT TIME OF MANUFACTURING.*AK AN INSURANCE ADJUSTER OBSERVED THE LUG NUTS ON THE VEHICLE AND REPORTED THAT THEY WERE ILLEGAL AS NO THREADS ON THE STUDS CAME THROUGH THE NUT. SHE STATED THAT THE FAILURE SHOULD BE COVERED UNDER WARRANTY AND THE INSURANCE COMPANY COULDN'T DO ANYTHING. WHEN THE CONSUMER LEARNED OF A TECHNICAL SERVICE BULLETIN CONCERNING A STUD CHANGE FROM 12MM TO 14MM TWO MONTHS AFTER THE CONSUMER'S VEHICLE WAS MANUFACTURED. THE INSURANCE COMPANY DID PAY FOR THE WORK TO REPAIR THE VEHICLE. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038852September 14, 2003
TIRES:TREAD/BELT, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I EXPERIENCED A CONTINENTAL TIRE TREAD SEPARATION WHILE DRIVING ON THE FREEWAY AT ABOUT 65 MPH TODAY. THE TIRE TREAD CAUSED CONSIDERABLE DAMAGE TO THE SIDE FENDER/BUMPER AND SIDE STEP PANEL AFTER THE TREAD SEPARATION. THE CAR IS A 2000 LINCOLN NAVIGATOR ID # [XXX] WHICH I JUST PURCHASED ON JULY 6, 2003. THE TIRE WAS A CONTINENTAL SUV P265/70R17 113S THAT APPEARS TO BE THE REPLACEMENT TIRE FOR A CONTINENTAL TIRE RECALL IN AUGUST 2002 (NHTSA CAMPAIGN ID NUMBER: 02T012000) DEALING WITH THE CONTITRAC AW AND GRABBER AW TIRES SIZE P275/60R17 FOR USE AS ORIGINAL EQUIPMENT ON CERTAIN 2000-2001 BY TWO-WHEEL-DRIVE FORD EXPEDITION AND TWO-WHEEL-DRIVE LINCOLN NAVIGATOR SPORT UTILITY VEHICLES. THE SPARE TIRE THAT WAS THEN PUT ON THE CAR LOOKS TO BE THE ORIGINAL EQUIPMENT SPARE TIRE. IT IS A CONTINENTAL AW TIRE, P275/60R17 100S THAT APPEARS TO BE THE TIRE THAT WAS COVERED UNDER THE RECALL. I WOULD LIKE KNOW HOW TO CORRECTLY IDENTIFY THE SPARE TIRE I AM NOW RIDING ON AS TO WHETHER IT IS THE TIRE THAT WAS RECALLED AND IF SO AS TO HOW I CAN GET IT REPLACED. ALSO, AS TO WHO IS GOING TO PAY FOR THE DAMAGES THAT THE TIRE HAS CAUSED AND AS TO HOW I CAN GET THE TIRE REPLACED BECAUSE OF APPARENT MANUFACTURE DEFECT. ALSO, IF THE SPARE IS ONE COVERED BY THE RECALL HOW IS IT THAT THE CAR DEALER I PURCHASED IT FROM ONLY TWO MONTHS AGO DID NOT HAVE IT REPLACED OR AT LEAST NOTIFIED ME OF THE DEFECTIVE PRODUCT THAT WOULD / COULD PROVE FATAL TO MYSELF OR OTHERS? *PH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023641June 24, 2003
SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM
MY 2000 LINCOLN NAVIGATOR'S AIR SUSPENSION SYSTEM GAVE OUT WITHOUT WARNING AND WITHOUT THE SUSPENSION SYSTEM LIGHT EVER COMING ON. THE SYSTEM FAILED AFTER THE CAR WAS SITTING WITH THE AC ON FOR ABOUT 25 MINUTES. THERE WAS NO OTHER ACTIVITY ASSOCIATED WITH THE CAR BEFORE THE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024237June 9, 2003
TIRES:TREAD/BELT
NAR 06-10-2003. *MR THE CONSUMER WAS CONTACTED BY CONTINENTAL CUSTOMER RELATIONS DEPARTMENT ABOUT HER TIRES BEING APART OF A REFERENCE RECALL PROGRAM , DESPITE THE CONFIRMATIONS AND THE CONSISTENT PROBLEMS WITH THE TIRES THEY HAVE NOT BEEN REPLACED AND THE ONLY ACCOMMODATIONS OFFERED BY A REPRESENTATIVE OF CONTINENTAL WAS 20% OFF A SET OF REPLACEMENT TIRES. THE CONSUMER WAS VERY OUTRAGED AND DISAPPOINTED HOW CONTINENTAL HAS HANDLED MATTERS AND WAS LOOKING FORWARD TO SWIFTLY RESOLVING THE SITUATION. (DAUGHTER MARINA SHEAR ON BEHALF OF HER MOTHER ELLIE HICKS.) *CB ON SEVERAL OCCASIONS AS THE CONSUMER WAS HAVING HER VEHICLE SERVICED, SHE WAS ASSURED THE TIRES WERE OK. FIVE DAYS BEFORE THE RECALL WAS RECEIVED, ONE OF THE TIRES FELT SPONGY, IT WAS DISCOVERED THE TIRE WAS LOW AND ON A SECOND OCCASION ONE OF THE TIRES EXPERIENCED A BLOWOUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022143June 3, 2003
TIRES:TREAD/BELT
THE CONSUMER RECEIVED RECALL NOTICE #02T012000 CONCERNING CONTINENTAL/TREAD SEPARATION. CONSUMER WAS PUT ON A WAITING LIST TO RECEIVE THE NEW TIRES. CONSUMER CONTACTED THE DEALER ON 6/2/2003 WHO STATED THEY WERE NOT REPLACING THE TIRES ANYMORE. WEST POINT SERVICE CENTER 11666 OLD KATY RD, HOUSTON, TX 77043. PHONE #281 596 1251.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021520May 30, 2003
TIRES:TREAD/BELT
THE CONTINENTAL TIRES VIBRATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO TOLD THE CONSUMER THAT THE STEEL TIRE BELT CAME APART. THE CONSUMER WAS ALSO TOLD THAT THE TIRES WERE RECALLED BUT HE CONSUMER WAS NOT ELIGIBLE FRO THE RECALL BECAUSE IT EXPIRED 2 DAYS BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. *MR *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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