Lincoln MKZ Complaints (2013)

122 consumer complaints on file.

#11000418June 21, 2017
UNKNOWN OR OTHER
RECALL ON DOOR LATCHES BUT THERE ARE NO REPLACEMENT PART AVAILABLE. UNKNOWN WHEN THEY WILL BE IN STOCK WHEN I WAS NOTIFIED OF THE RECALL I ASKED THEM TO ORDER PARTS BUT THEY HAVE BEEN ON BACK ORDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000419June 21, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE WAITING FOR AN EXTENDED PERIOD OF TIME FOR THE MANUFACTURER TO SUPPLY THE REMEDY AND PARTS, THE REAR PASSENGER DOOR LATCH FRACTURED AND FAILED TO REMAIN SECURE WHILE THE VEHICLE WAS IN MOTION. THE DEALER (AUTONATION FORD BURLESON, 850 N BURLESON BLVD, BURLESON, TX 76028, (817) 522-3224) WAS UNABLE TO PROVIDE THE PART. THE MANUFACTURER DID NOT KNOW WHEN THE PART AND REMEDY WOULD BE AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A LOANER VEHICLE FOR A WEEK, AND THEN THE CONTACT WOULD NEED TO MAKE THE ADJUSTMENT TO WAIT UNTIL THE REMEDY AND PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990592May 19, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE, BUT ESTIMATED JUNE OR JULY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985700May 15, 2017
SEAT BELTS
REAR SEAT BELT RETRACTOR STUCK. REAR 2/3 SEAT STUCK IN DOWN POSITION SEAT BELT WILL NOT RELEASE. LET SEAT DOWN FOR THE VERY FIRST TIME AND WAS UNABLE TO GET IT BACK UP. VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984604May 10, 2017
WHEELS
ORIGINAL OWNER OF 2013 LINCOLN MKZ DISCOVERED ON 6/27/14 AT 15896 MILES A BULGE ON THE SIDEWALL OF THE RIGHT REAR P245/40 R19 PIRELLI PZERO NERO TIRE. SAME OWNER/VEHICLE ON 4/2/15 AT 27600 MILES ANOTHER BULGE ON THE SIDEWALL OF THE LEFT FRONT TIRE. EACH TIRE WAS IMMEDIATELY REPLACED AT OWNERS EXPENSE PRIOR TO CATASTROPHIC FAILURE. THE TIRES DID NOT STRIKE A CURB OR EXPERIENCE ANY UNUSUAL OR HARSH ROADS. THE OWNER WAS NOT INFORMED BY THE TIRE STORE OF THIS SAFERCAR FORM AND ACTION, HENCE THE DELAY OF THIS ENTRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972398April 14, 2017
ENGINE
TL* THE CONTACT OWNED A 2013 LINCOLN MKZ HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE COMING FROM THE VEHICLE. THE CONTACT OPENED THE HOOD AND SAW FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10971820April 11, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE AND THE FUEL FIRING INLET WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 50,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959499March 8, 2017
AIR BAGS, SEAT BELTS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A MINOR FRONT END CRASH. WHILE THE CONTACT WAS EXCHANGING INFORMATION WITH THE OCCUPANT OF THE OTHER VEHICLE, THE CONTACT'S VEHICLE UNINTENTIONALLY ACCELERATED INTO A STONE WALL. A POLICE REPORT WAS NOT FILED. THE SEAT BELT PRETENSIONER DID NOT RESTRAIN THE OCCUPANT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE TWO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS INVOLVED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THEY DID NOT RECEIVE NOTIFICATION OF THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10955009February 16, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC. IT LOCKED UP IN SUCH A WAY THAT I COULD NOT GET IT UNLOCKED. THERE WERE SEVERAL ERROR MESSAGES DISPLAYING TO THE EFFECT OF ACTIVE HEADLAMPS FAULT TRANSMISSION FAULT SEVERAL OTHERS THAT I CANNOT RECALL. THE VEHICLE WAS DISABLED IN SUCH A WAY THAT I COULD NOT DO ANYTHING TO GET RELIEF. WITH THE VEHICLE BLOCKING A LANE OF TRAFFIC I COULD NOT GET IT OUT OF THE WAY. SEVERAL VOLUNTEERS CAME TO MY AID AND OFFERED TO PUSH IT OFF THE ROAD BUT I COULD NOT PUT THE VEHICLE IN NEUTRAL. I COULD NOT RESTART THE VEHICLE. I COULD NOT PUT IT IN PARK. I TRIED EVERYTHING. I COULD NOT FIND A MANUAL OVERRIDE. I CALLED FOR A TOW TRUCK. A POLICEMAN SHOWED UP. AT THIS POINT IT HAD BEEN 45 MINUTES. I GOT OUT OF THE CAR, SPOKE TO THE POLICEMAN, AND THEN GOT BACK IN THE CAR. THEN SUDDENLY EVERYTHING WAS NORMAL. IT STARTED AS THOUGH NOTHING HAPPENED. I IGNORED THE EVENT UNTIL IT HAPPENED AGAIN IN MY APARTMENT PARKING LOT ON 1/15/17. I TOOK IT INTO THE SHOP AT CARMAX. THEY NOTED SEVERAL HYBRID CODES. THEY SENT IT TO A LOCAL FORD DEALERSHIP, TOWN AND COUNTRY FORD IN BESSEMER ALABAMA, AND NOW 1 MONTH LATER FORD HAS NOT BEEN ABLE TO FIGURE OUT THE PROBLEM. NOW I REALIZE I SHOULD HAVE REPORTED THIS AS A SAFETY ISSUE BACK IN DECEMBER SINCE IT STALLED IN TRAFFIC WITH NO WAY TO PUT THE VEHICLE IN NEUTRAL TO SAFELY MOVE IT OUT OF THE WAY. OF COURSE THIS WAS A FRIGHTENING EXPERIENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927654November 23, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ HYBRID. WHILE DRIVING 15 MPH, THE REAR PASSENGER DOOR BECAME AJAR. THE CONTACT WAS UNABLE TO LATCH THE DOOR. THE DEALER DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874396June 15, 2016
ENGINE, POWER TRAIN
CAR COMPLETE STALLS AND SAYS "RUN POWER ACTIVE". VERY UNSAFE SITUATION. CAR WAS NOT ABLE TO BE MOVED. WAS NOT ABLE TO BE STARTED AGAIN FOR OVER A MINUTE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862972May 4, 2016
ELECTRICAL SYSTEM
I AM A 66 YR OLD WOMAN WHO GOT INTO HER CAR AT MIDNITE FOR A LONG RIDE HOME AND AS I PRESSED MY START BUTTON NOTHING HAPPENED! THE LIGHTS, THE RADIO AND THE COLD AIR WAS BLOWING BUT IT KEPT GIVING ME THE MESSAGE TO PRESS THE START BUTTON.I WAS ON A DARK STREET LEAVING A FRIENDS HOME AND MY CAR WOULD NOT START. I HAD TO CALL A TOW TRUCK AND THEY PROCEEDED TO TRY TO JUMP START MY CAR BUT IT WOULD NOT GO INTO NEUTRAL SO HE COULD PUT IT ON HIS FLAT BED.AFTER 1 HOUR HE MANAGED TO GET IT ON THE FLAT BED AND TAKE TO THE DEALER.AT FIRST THEY THOUGHT STARTER OR ALTERNATOR BUT INSTEAD IT WAS PART OF A BULLETIN THAT WAS OUT REGARDING THIS PROBLEM. I HAVE HAD 5 RECALLS ON THIS CAR AND THEN I WAS STRANDED AT MIDNITE. IS THIS A RELIABLE CAR FOR A SENIOR CITIZEN? I HAVE HAD THIS CAR EXACTLY 1 YEAR AND HAVE HAD MORE PROBLEMS THEN ALL THE JUNK CARS I HAVE OWNED IN PREVIOUS YEARS. I WANT TO TRADE IT IN FOR ALL THE AGGRAVATION THIS CAR HAS COST ME. ARE THERE MORE RECALLS COMING??? SHOULDN'T I BE REIMBURSED FOR THIS TROUBLE? WHY DID I HAVE TO PAY $99 TO HAVE MY CAR FIXED? ANSWERS PLEASE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836889February 18, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783398October 19, 2015
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/15/16 MA THE SAFETY RECALL WAS COMPLETED ON OCTOBER 27, 2015. UPDATED 01/27/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759743August 27, 2015
SERVICE BRAKES, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS PROPERLY AND FAILED TO DRIVE OVER 35 MPH. THE SPEEDOMETER FAILED TO READ PROPERLY THE ACCURATE READING LEVELS. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 13V594000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745372July 31, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE DOOR WOULD NOT STAY CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722632June 1, 2015
STRUCTURE:BODY
PARKED CAR AND AFTER OPENING THE RIGHT FRONT DOOR IT WOULD NOT LATCH UPON CLOSING. I UNDERSTAND THIS ISSUE IS IDENTIFIED IN NHTSA RECALL 15V246.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717507May 20, 2015
UNKNOWN OR OTHER
I LEASED MY CAR IN AUGUST OF 2013. ONE OF THE FIRST THINGS I DID WAS RUN A VEHICLE HEALTH REPORT, WHICH I DID EVERY OTHER MONTH SINCE I GOT THE CAR. IN THE REPORT WHAT WOULD ALWAYS APPEAR WAS DRIVER ASSISTS AND RESTRAINTS REPORT ..."SYSTEM UNAVAILABLE." THEN IN THE LATE FALL OF 2014 I RECEIVED A LETTER ABOUT A RECALL OF THE AIRBAG SYSTEM. DURING A VISIT TO THE HEISER DEALERSHIP I ASKED ABOUT THE RECALL AND WAS TOLD THE FIX WAS NOT AVAILABLE. I TOOK IN THE VEHICLE HEALTH REPORT INTO THE DEALERSHIP SHOWING WHERE IT READ DRIVER ASSISTS AND RESTRAINTS , "SYSTEM UNAVAILABLE" SO THEY COULD CHECK IT OUT. THEY DID AND SAID THAT THEY COULD FIND NOTHING WRONG. IN EARLY PART OF 2015 I ONCE AGAIN ASKED THEM TO CHECK OUT THE PROBLEM OF THE "SYSTEM BEING UNAVAILABLE". THEY KEPT THE CAR FOR HALF A DAY AND SAID THAT IT WAS A "PHANTOM PROBLEM, INDICATING IT WAS NOTHING". WHEN I RAN THE VEHICLE HEALTH REPORT FOLLOWING THAT LAST VISIT AND I FOUND THE DRIVER ASSISTS AND RESTRAINTS REPORT TO READ "OK", BUT WHAT WAS ADDED WAS THE SEVERAL RECALL NOTICES INCLUDING THE RESTRAINT CONTROL MODULE. I REALLY BELIEVE THAT THE SYSTEM WAS DELIBERATELY DEACTIVATED ALL THOSE MONTHS SO THAT IT COULD NOT SHOW A PROBLEM WHICH THEY WERE WELL AWARE OF, I ALSO SUSPECT THAT EVEN THOUGH THE SYSTEM NOW READS "OK" THEY MAY HAVE DISABLED THE WARNING LIGHT IF THAT IS POSSIBLE. SINCE THE DAY I BOUGHT THE CAR, THE DASH BOARD HAS CHANGED AT WILL, VARIOUS LIGHTS AND WARNINGS SUCH AS CHECK ADAPTIVE HEADLAMPS, WHICH THE DEALERSHIP SAID NOTHING IS WRONG WITH, HAVE COME AND GONE. I HAVE TAKEN THE CAR IN NUMEROUS TIMES TO CHECK THESE ISSUES AND THEY SAY, NOTHING IS WRONG. IF THERE IS A POTENTIAL SHORT CIRCUIT WHICH IS VERY DANGEROUS A MANUFACTURER SHOULD NOT BE GIVEN OVER A YEAR TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689616February 20, 2015
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE RECALL REPORT DATE WAS SEPTEMBER 26, 2014 AND THE RECALL REMEDY WAS STILL NOT AVAILABLE IN FEBRUARY OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT DISCLOSE IF A FAILURE OCCURRED. UPDATED 4/6/15*CN THE CONSUMER STATED TWO DAYS AFTER HAVING THE VEHICLE SERVICED AT THE DEALER FOR RECALLS, THE STEERING WHEEL WOULD NOT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679685January 29, 2015
AIR BAGS, SEAT BELTS
TL*THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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