Lincoln MKZ Complaints (2015)

97 consumer complaints on file.

#11351135August 25, 2020
POWER TRAIN
SHIFTING FROM GEARS 1-2 AND 3-4 ARE HARD AND/OR DELAYED. SHIFTING FROM 1-2 IS SO HARD THAT YOU HAVE TO STIFFEN YOUR NECK MUSCLES TO PREVENT AN UNCOMFORTABLE HEAD AND NECK MOVEMENT. THE ONLY TIME THIS ISN'T EXPERIENCED IS WITH 80% OR MORE THROTTLE APPLIED. THE DEALER HAS REBUILT THE TRANSMISSION, REPLACED SOLENOID ASSEMBLIES, ETC AND THE PROBLEM COMES BACK. THE DEALER HAS LOOKED AT IT ONE MORE TIME AND SAYS THEY FIND NO ISSUE THAT LINCOLN'S WARRANTY PARAMETERS WILL ALLOW THEM TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348799August 12, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL TO THE STOP THE VEHICLE, THE PEDAL EXTENDED TO THE FLOOR. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT BRAKE FLUID HAD LEAKED FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER HINES PARK LINCOLN LOCATED AT 40601 ANN ARBOR RD, PLYMOUTH, MI 48170, WHO DIAGNOSED THAT THE BRAKE LINE HAD RUPTURED. THE BRAKE LINE WAS REPLACED AND THE FAILURE WAS REMEDIED. APPROXIMATELY 9 MONTHS LATER, THE VEHICLE EXPERIENCED THE SAME FAILURE ON THE FRONT PASSENGER'S SIDE BRAKE LINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319596March 28, 2020
SERVICE BRAKES
I JUST HAD MY STATE INSPECTION IN JAN. ON 3.28.20, I GOT INTO THE CAR, STARTED IT. I PLACED THE CAR IN REVERSE, PUSHED ON THE BRAKE PEDAL AS I PARK ON A SLIGHT INCLINE. I FELT A RESISTANCE AND THE PEDAL WENT TO THE FLOOR. THE VEHICLE DID STOP. UNSURE OF WHAT HAPPENED, I PUT IT IN PARK AND I APPLIED THE EMERGENCY BRAKE. AS I WAS PARTIALLY IN TRAFFIC PUT IT IN DRIVE TO GO FORWARD AND USED THE EMERGENCY BRAKE AGAIN, PUT IT IN PARK. TRIED BRAKE PEDAL AGAIN, IT PUMPED TO NOR MALFUNCTIONED POSITION. THINKING IT WAS A SYSTEM GLITCH, I TRIED AGAIN. WHEN I PUSHED THE BRAKE THIS TIME TO PLACE IT IN REVERSE, IT WENT TO THE FLOOR AGAIN. TURNED CAR OFF AND EXITED TO LOOK. SAW BRAKE FLUID ON THE GROUND AROUND THE FRONT PASSENGER TIRE. CALLED FOR A FLAT BED TOW. IT WENT TO PEP BOYS. THEY SAID THE FRONT PASSENGER BRAKE HOSE HAD BUBBLED AND SPLIT. I REQUESTED THEY CHECK ALL THE HOSES. THE FRONT DRIVER ALSO HAD A BUBBLE DEFECT. THEY REPLACED BOTH. I AM THANKFUL IT HAPPENED AS IT DID BECAUSE I GO DOWN A STEEP, DOWNHILL MOUNTAIN BACK ROAD TO GO HOME. THEY MADE THE REPAIRS AND CHECKED EVERYTHING IN THE SYSTEM, ALL ELSE IS WELL. THEY GAVE ME THE HOSES BECAUSE THEY SAID FOR THE MILEAGE AND AGE, THIS SHOULD NOT HAVE HAPPENED. NOTHING WAS NOTED AT THE TIME OF INSPECTION EITHER, AT THE SAME PLACE. I FOUND NO RECALL OR BULLETIN ON THIS. IT NEEDS INVESTIGATING BEFORE THERE IS A TRAGEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306498February 1, 2020
STEERING
DRIVING AT HIGHWAY SPEED IN THE MIDDLE LANE DURING HEAVY RAIN. SUDDENLY THE STEERING BECAME ALMOST RIGID. FORTUNATELY WE WERE ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT INCIDENT. THE CAR HAD RECENTLY BEEN RECALLED AND REPAIRED REGARDING THE BOLTS ON THE POWER STEERING ASSIST MODULE. OBVIOUSLY THERE REMAINS AN INHERENT DESIGN FLAW IN THE STEERING ASSIST FUNCTION, DISABLING STEERING CAPABILITY THAT COULD HAVE PROVEN FATAL. THE STEERING MODULE HAS BEEN REPLACED BUT WE HAVE LOST CONFIDENCE IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277159October 30, 2019
VEHICLE SPEED CONTROL, WHEELS
CARVANA STATES "THANK YOU FOR TAKING THE TIME TO EMAIL US ABOUT YOUR RECENT VEHICLE PURCHASE! CARVANA TAKES PRIDE IN THE VEHICLES THAT WE PROVIDE AND SELL TO EVERY CUSTOMER. PER OUR STANDARDS, WE COMPLETE A 150 POINT INSPECTION OF EVERY VEHICLE HOWEVER THIS WAS NOT THE CASE. I HAD SO MANY ISSUES FROM TRANSMISSION FAILURE, SPEAKERS NOT WORKING, SPEED ISSUES WITH CAR NOT ACCELERATING TO TIRES NOT BEING THE CORRECT ONES SO I WOULD SLIDE ON RAINING DAYS AND ALMOST CRASH ON 3 OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252840September 3, 2019
ENGINE
DRIVING HOME AT RUSH HOUR AND CAR SUDDENLY LOST ENGINE POWER, NO RESPONSE WHEN PUSHING ACCELERATOR, MULTIPLE DASH LIGHTS CAME IN. UNABLE TO TRAVEL MORE THEN 5-MPH.HAPPENED MULTIPLE TIMES IN THE FOLLOWING HOURS, TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232957July 17, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
WHILE DRIVING, SOMETIMES THE HORN COMPLETELY STOPS WORKING, AT THE SAME TIME THE HORN STOPS WORKING I CAN REMOVE MY SEATBELT OR HAVE A PASSENGER NOT WEARING A SEAT BELT AND THE SEAT BELT INDICATOR AND CHIME DOES NOT COME ON, I HAVE BUCKLED AND UNBUCKLED THE SEATBELT TO TRY TO GET THE INDICATOR TO COME ON AND NOTHING HAPPENS. I AM WORRIED THAT THE SEAT SENSORS OR SEAT BELT LATCH ARE DEFECTIVE ALSO THE HORN ISSUE MAY BE ANOTHER UNDERLYING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231819July 14, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
SEAT BELT SENSOR DOES NOT COME ON ALL THE TIME WHEN SEAT IS OCCUPIED, HORN DOES NOT WORK ALL THE TIME. I WAS INFORMED THAT THIS COULD BE A MAJOR PROBLEM IF LEFT UNREPAIRED. I CANT SEEM TO GET MY LOCAL LINCOLN DEALERSHIP TO FIX THE PROBLEM WEITHER ITS A MODULE OR SOMETHING ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222020June 24, 2019
AIR BAGS
TAKATA AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204029April 26, 2019
STRUCTURE:BODY
OUR VEHICLE IS LESS THAN YEAR OLD AND HAVE RUST COMPLETELY AROUND EDGE OF HOOD. OUR WARRANTY FOR CORROSION ENDS IN NOV 2019.....BUT LINCOLN/FORD HAS DENIED OUR CLAIM DUE TO NO 'PERFORATIONS' OCCURRING --YET.. SINCE LINCOLN/FORD USED INCOMPATABLE METALS ON THE RIM OF THEIR HOODS....WOULDN'T THIS BE CONSIDERED MFG. DEFECT?. I KNOW THAT THIS IS NOT A SAFETY ISSUE BUT WE WOULD HAVE NEVER HAVE INVESTED $$$$ IN THIS VEHICLE. WE HAVE BEEN TOLD BY THE DEALER, THAT THE HOOD WILL HAVE TO BE REPLACED....THEN THE TWO METALS (ONE DIRECTLY ON THE VEHICLE AND THE ONE AROUND THE SEAM OF THE HOOD) WILL BE COATED. WE'VE BEEN TOLD THAT'S THE ONLY WAY TO SOLVE THIS PROBLEM. WE CANNOT RESELL VEHICLE OR MAYBE EVEN AFFORD REPAIRS SINCE WE ARE BOTH RETIRED. FORD MUST HAVE REALIZED THE TWO IMCOMPATABLE METALS WERE THE PROBLEM. NOW IT SEEMS THAT THEY ARE PLAYING WORD GAMES. I NEED YOUR HELP AND EXPERTISE IN SOLVING THIS EXPENSIVE PROBLEM. I KNOW THAT THIS IS NOT A SAFETY ISSUE BUT IT GETS ME ANGRY THAT I BOUGHT AMERICAN AND AM GETTING TREATED IN THIS MATTER. THANK YOU FOR YOUR ANTICPATED COOPERATION IN THIS MATTER, I CAN BE REACHED AT---[XXX]--- [XXX] S THE ONLY WAY TO SOLVE THIS PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193419April 2, 2019
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE DRIVING APPROXIMATELY 30 MPH. THE WRENCH ICON AND CHECK ENGINE INDICATOR ILLUMINATED DURING THE FAILURE. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO ISLAND LINCOLN MERCURY (1850 EAST MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL, 32952, (321) 233-2636) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND POWER TRAIN CONTROL MODULE FAILED. THE DEALER REPLACED THE POWER TRAIN CONTROL, THE TRANSMISSION CONTROL MODULE, AND ACCELERATOR PEDAL; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS THEN TOWED TO RON NORRIS FORD (3000 CHENEY HIGHWAY, TITUSVILLE, FL, 32780, (321) 267-2112). THE DEALER PERFORMED A DIAGNOSTIC TEST AND STATED THAT THE IGNITION WAS STARTED MORE THAN THREE TIMES; THEREFORE, THEY WERE UNABLE TO LOCATE NEW FAILURE CODES. RON NORRIS FORD STATED THAT THEY LOCATED THE SAME FAILURE CODES AS THE ISLAND LINCOLN DEALER. RON NORRIS FORD TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVED CASE NUMBER: 17471751. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154455November 28, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IT STARTED MONTHS AGO WITH A STRANGE HUMMING NOISE COMING FROM THE BACK OF THE CAR ON THE RIGHT SIDE ,WHERE THE GAS TANK IS. IT WOULD COME AND GO VERY COUPLE OF WEEKS. MY MECHANIC CHECKED IT OUT AND FOUND NOTHING. ONE DAY, WITH THE HUMMING SOUND VERY LOUD , THE CAR LOST POWER WHILE DRIVING, ALMOST CRASHED. HAD IT TOWED BACK TO THE MECHANIC ,WHO I TRUST AND AGAIN COULD FIND NOTHING. I CALLED A LINCOLN DEALER AND THEY KNEW NOTHING OF A GAS PUMP RECALL. MY MECHANIC LOOKED UP ON EDMONDS AND NOTICED THEIR WAS A RECALL ON FUEL PUMPS FOR THE MKC BUT MY CAR MISSED THE INCLUSION DATE BY A MONTH. SO WE REPLACED THE PUMP.$700. SEEMED TO WORK UNTIL 2 DAYS AGO WHEN I TRIED TO START THE CAR BUT COULDN'T DEPRESS THE BRAKE PEDAL BECAUSE IT WAS DOWN TO THE FLOOR AND THE DASH BOARD SCREEN HAD ALL CRAZY LIGHTS FLASHING WITH STRANGE CLICKING NOISES COMING FROM THE DASH. THE LIGHTS AND RADIO WORKED FINE.ONE DAY LATER, NOW THE LIGHTS DON'T WORK AT ALL. MAYBE A SEPARATE ISSUE? THERE SEEMS TO BE MANY OTHER ELECTRICAL COMPLAINTS ON WEBSITES ABOUT THE MKC. I'M GOING TO REPLACE THE BATTERY AND IF THAT DOESN'T WORK, HAVE IT TOWED TO A LINCOLN DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153611November 25, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
IN UNDER 4 YEARS/50K MILES BATTERY HAS BEEN CHANGED 4 TIMES. EVERY TIME THE CAUSE IS A BAD BATTERY AND NOT A DRAW. THERE IS AN UNDERLYING ISSUE WITH THE MKZ ELECTRICAL ARCHITECTURE. DEALER SAYS THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149721November 6, 2018
SERVICE BRAKES
REAR BRAKE PADS AND ROTORS HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144603November 1, 2018
STEERING
ON JUNE 20TH 2018 WHILE TURNING ONTO A CITY STREET AT ABOUT 15 MILES PER HOUR THE POWER STEERING SUDDENLY FAILED LOCKING THE STEERING WHEEL. IT TOOK TREMENDOUS EFFORT TO TURN THE STEERING WHEEL TO CONTROL THE CAR. BECAUSE OF THE SLOW SPEED I WAS ABLE TO STOP THE CAR JUST BEFORE GOING OFF THE ROAD. AT THE SAME TIME SEVERAL LIGHTS ON THE DASH BOARD LIT UP OR WERE FLASHING. ONCE I STOPPED THE CAR I TURNED THE ENGINE OFF. I WAITED A FEW MINUTES AND RESTARTED THE CAR. WHEN I STARTED THE CAR THE STEERING WORKED FINE AND NO LIGHTS WERE ILLUMINATED. I PROCEEDED VERY CAUTIOUSLY AT A SLOW SPEED THE SHORT DISTANCE TO MY HOME. AS I APPROACHED MY HOME THE STEERING FAILED AGAIN, THIS TIME RE-STARTING THE CAR DID NOT CORRECT THE PROBLEM SO I PARKED THE CAR AND CONTACTED THE LINCOLN DEALER. THE CAR WAS TOWED TO THE DEALER THE FOLLOWING DAY. ABOUT A WEEK LATER I WAS NOTIFIED THE CAR HAD BEEN REPAIRED. THEY INFORMED ME THAT THEY HAD REPLACED THE ELECTRONIC STEERING GEAR. WHEN I WENT TO PICK THE CAR UP I WAS INFORMED THAT, ON A DEALER TEST DRIVE JUST BEFORE I ARRIVED, THE STEERING HAD FAILED AGAIN WITH THE NEW STEERING GEAR INSTALLED. I WAS PROVIDED A LOANER VEHICLE AND IT WAS SEVERAL DAYS BEFORE THE DEALER WAS ABLE TO GET AND INSTALL A SECOND NEW STEERING GEAR. THE STEERING HAS PERFORMED PERFECTLY SINCE. THIS EXPERIENCING WAS TERRIFYING FOR US AS WE HAD JUST RETURNED FROM 4,000 MILE TRIP, MOSTLY AT HIGHWAY SPEEDS. HAD THE STEERING FAILURE OCCURRED DURING THE TRIP IT MAY HAVE RESULTED IN A FATAL CRASH. I AM ALSO VERY CONCERNED THAT THE NEW REPLACEMENT STEERING GEAR INSTALLED BY A LINCOLN DEALER UNDER WARRANTY ALSO FAILED. WOMEN OR ELDERLY PEOPLE SHOULD BE TERRIFIED AT THE POSSIBILITY OF THIS OCCURRING TO THEM. THEY SIMPLY WOULD NOT HAVE THE STRENGTH TO CONTROL THE CAR IN SUCH A SITUATION. THE CAR IS STILL UNDER NEW-CAR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143506October 28, 2018
UNKNOWN OR OTHER, TIRES:SIDEWALL
NO DISCERNING ISSUES LEADING UP TO THE TIRE FAILURE, IT'S BEEN MULTIPLE FAILURES, INDUCES BY POTHOLES OR ROAD GRATES YOU WOULD NORMALLY ENCOUNTER WHILE DRIVING. IN 2 INCIDENTS THE SIDEWALLS OF THE TIRES FAILED COMPLETELY RIPPING THE TIRE SIDEWALL OPEN. ONE SIMPLY JUST FLATTENED THE TIRE, AS OF NOW, THE SHOP IS CLOSED TODAY SO I DON'T KNOW IF IT'S REPAIRABLE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119284August 11, 2018
SEAT BELTS
I WAS IN ABOUT A 25MPH FRONTAL COLLISION. I WENT THROUGH 3 AIR BAGS WHICH LEFT ONLY THE SEAT BELTS TO STOP ME. THE UPPER LEFT (DRIVER'S SIDE) OF THE BELT SNAPPED OFF BONE FROM MY CERVICALSPINE AND ALSO NARROWED A PLACE WHERE A MAJOR LEFT SIDE NERVE COMES OUT, LEAVING ME NEARLY PARALIED ON MY LEFT SIDE. ALL I HAVE IS A COPY OF AN MRI TAKEN IN A HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11119286August 11, 2018
SEAT BELTS
I HAD A FRONT END COLLISION. MY HEAD WENT THROUGH 3 AIR BAGS AT THE CORNERS. THE SEAT BELT STOPPED ME AND FOR WHATEVER REASON, THE RIGHT LOWER BUCKLE DAMAGED MY HIP JOINT TO THE POINT WHERE I CAN NO LONGER WALK BECAUSE OF PAIN WHEN APPLYING DOWNWARD AND SOMETIMES UPWARD MOVEMENT. THIS WAS ALL BECAUSE OF 1 ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11079538March 15, 2018
ELECTRICAL SYSTEM
IN SUDDEN EMERGENCY SITUATIONS, WHEN ONES REACTION TO HITTING THE HORN TO GET THE OTHER DRIVERS ATTENTION, THE HORN DOES NOT WORK. AFTERWARDS I WOULD TRY THE HORN IN A NON-EMERGENCY SITUATION WHEN ONE HAS TIME TO LOOK, THINK AND PRESS THE HORN BOTTON, LOWER MIDDLE CENTER THE HORN DOES WORK. WITH TWO HANDS ON THE STEERING WHEEL AT 10 O'CLOCK AND 2 O'CLOCK, ONE SHOULD BE ABLE TO USE THEIR THUMBS TO APPLY THE HORN, BUT THAT TAKES WAY TOO MUCH PRESSURE. THE SIDE HORN ACTIVATOR NEEDS TO BE MUCH MORE SENSITIVE. ACCIDENTS, INJURIES AND DEATHS COULD BE AVOIDED IF THE SIDE HORN ACTIVATOR IS MUCH MORE SENSITIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079544March 15, 2018
ELECTRICAL SYSTEM
THE REAR BACKUP LIGHT TO LESS THAN ADIQUATE. AT NIGHT WHEN BACKING UP THE LIGHT IS SO DIM THAT I'M UNSURE IF THERE ARE NO OBSTICLES IN THE WAY, LIKE PEOPLE AND CARS. A BRIGHTER LIGHT COULD AVOID BACKING UP ACCIDENTS AND INJURIES AND POSSIBLE DEATHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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