Lincoln MKZ Service Bulletins (2017)

226 manufacturer communications on file.

• September 9, 2021•Document ID: 10201582

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM

  Mfr Comm. #:

  SSM 50097

  Date Added:

  September 28, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2016-2017 Ford and Lincoln vehicles with a new body control module (BCM) installed may exhibit a programming error when using IDS versions 122.03 through 123.01 stating 'Data Corrupt' or 'Configuration Failed, would you like to retry?'. IDS scan tool version 123.02 contains a fix for this programming error. Install IDS version 123.02 or later from PTS > Rotunda tab > Diagnostic Tool Support > Download Software. Once installed, perform the BCM programmable module installation (PMI). Refer to Workshop Manual (WSM), Section 419-10 > Removal and Installation.

  Associated Products (8)

  2017 Ford Fusion2017 Lincoln MKC2017 Lincoln MKZ2016 Ford Edge2016 Ford Explorer2016 Ford F-1502016 Ford Mustang2016 Lincoln MKX
  Associated Documents

  • DownloadMC-10201582-0001.pdf↗
• August 27, 2021•Document ID: 10201050

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 50067

  Date Added:

  September 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (134)

  2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang+ 114 more
  Associated Documents

  • DownloadMC-10201050-0001.pdf↗
• August 25, 2021•Document ID: 10201034

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING

  Mfr Comm. #:

  SSM 50064

  Date Added:

  September 4, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

  Associated Products (100)

  2021 Ford Bronco2021 Ford Bronco Sport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Escape2020 Ford Expedition+ 80 more
  Associated Documents

  • DownloadMC-10201034-0001.pdf↗
• August 19, 2021•Document ID: 10201024

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM; ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)

  Mfr Comm. #:

  SSM 50059

  Date Added:

  September 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2016-2017 Ford and Lincoln vehicles with a new Body Control Module (BCM) installed may exhibit a programming error using IDS v122.03 and newer stating "Data Corrupt" or Configuration Failed, would you like to retry?. A temporary work around has been released to complete the BCM programming process. Uninstall IDS from the computer. Run the IDS clean up utility tool located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Install IDS v122.01 (122_FULL) by copying the following link into an internet address bar https://www.fordservicecontent.com/Ford_Content/IDS/SoftwareUpdates/IDS-122.01_full.exe. Retry the BCM Programmable Module Installation (PMI) using IDS level 122.01. Monitor OASIS for updates.

  Associated Products (8)

  2017 Ford Fusion2017 Lincoln MKZ2016 Ford Edge2016 Ford Explorer2016 Ford F-1502016 Ford Mustang2016 Lincoln MKC2016 Lincoln MKX
  Associated Documents

  • DownloadMC-10201024-0001.pdf↗
• August 17, 2021•Document ID: 10201019

  Service Bulletin/Repair Instructions
  POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS

  Mfr Comm. #:

  SSM 50049

  Date Added:

  September 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.

  Associated Products (83)

  2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer+ 63 more
  Associated Documents

  • DownloadMC-10201019-0001.pdf↗
• August 16, 2021•Document ID: 10201013

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 50039

  Date Added:

  September 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

  Associated Products (133)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator+ 113 more
  Associated Documents

  • DownloadMC-10201013-0001.pdf↗
• July 22, 2021•Document ID: 10199536

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  TSB 21-2236

  Date Added:

  August 2, 2021

  Manufacturer:

  FORD

  Summary

  Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

  Associated Products (107)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Lincoln Nautilus2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford F-1502020 Ford F-250+ 87 more
  Associated Documents

  • DownloadMC-10199536-0001.pdf↗
• June 2, 2021•Document ID: 10198605

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  TSB 21-2175

  Date Added:

  July 1, 2021

  Manufacturer:

  FORD

  Summary

  Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.

  Associated Products (75)

  2019 Ford Ecosport2019 Ford Escape2019 Ford Expedition2019 Ford Explorer2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Flex2019 Ford Taurus2019 Ford Transit2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Expedition2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford F-450+ 55 more
  Associated Documents

  • DownloadMC-10198605-0001.pdf↗
• May 24, 2021•Document ID: 10194428

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  SSM 49821

  Date Added:

  June 1, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (126)

  2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang+ 106 more
  Associated Documents

  • DownloadMC-10194428-0001.pdf↗
• January 20, 2021•Document ID: 10186620

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49477

  Date Added:

  February 4, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2021 F-150, 2016-2018 MKX, 2019-2021 Nautilus, 2015-2021 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.

  Associated Products (34)

  2021 Ford Edge2021 Ford F-1502021 Lincoln Nautilus2020 Ford Edge2020 Ford F-1502020 Lincoln Continental2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2019 Ford Edge2019 Ford F-1502019 Ford Fusion2019 Lincoln Continental2019 Lincoln MKX2019 Lincoln MKZ2019 Lincoln Nautilus2018 Ford Edge2018 Ford F-1502018 Ford Fusion2018 Lincoln Continental+ 14 more
  Associated Documents

  • DownloadMC-10186620-0001.pdf↗
• January 8, 2021•Document ID: 10186409

  Service Bulletin/Repair Instructions
  VISIBILITY

  Mfr Comm. #:

  TSB 21-2004

  Date Added:

  February 4, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.

  Associated Products (8)

  2020 Lincoln MKZ2019 Lincoln MKZ2018 Lincoln MKZ2017 Lincoln MKZ2016 Lincoln MKZ2015 Lincoln MKZ2014 Lincoln MKZ2013 Lincoln MKZ
  Associated Documents

  • DownloadMC-10186409-0001.pdf↗
• November 10, 2020•Document ID: 10183418

  Service Bulletin/Repair Instructions
  VISIBILITY; ELECTRICAL SYSTEM:WIRING

  Mfr Comm. #:

  TSB 20-2386

  Date Added:

  December 5, 2020

  Manufacturer:

  LINCOLN

  Summary

  Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.

  Associated Products (8)

  2020 Lincoln MKZ2019 Lincoln MKZ2018 Lincoln MKZ2017 Lincoln MKZ2016 Lincoln MKZ2015 Lincoln MKZ2014 Lincoln MKZ2013 Lincoln MKZ
  Associated Documents

  • DownloadMC-10183418-0001.pdf↗
• October 21, 2020•Document ID: 10181933

  Service Bulletin/Repair Instructions
  VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR; EQUIPMENT

  Mfr Comm. #:

  TSB 20-2372

  Date Added:

  November 5, 2020

  Manufacturer:

  LINCOLN

  Summary

  This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure. Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.

  Associated Products (10)

  2020 Lincoln MKZ2019 Lincoln MKZ2018 Lincoln MKZ2017 Lincoln MKZ2016 Lincoln MKZ2015 Lincoln MKZ2014 Ford Fusion2014 Lincoln MKZ2013 Ford Fusion2013 Lincoln MKZ
  Associated Documents

  • DownloadMC-10181933-0001.pdf↗
• September 30, 2020•Document ID: 10180677

  Service Bulletin/Repair Instructions
  EQUIPMENT; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SSM 49221

  Date Added:

  October 6, 2020

  Manufacturer:

  LINCOLN

  Summary

  When installing a replacement short block in 2015-2017 vehicles equipped with a 2.7L or 3.0L EcoBoost engine, the engine must be converted to use a belt driven oil pump with the following parts: left exhaust camshaft JT4Z-6250-B, left intake camshaft - JT4Z-6250-A, belt driven oil pump - KT4Z-6600-A, oil pump belt - JT4Z-6B651-A, crankshaft sprockets - FT4Z-6306-A (x2), crankshaft oil pump belt drive - JT4Z-6306-A. Follow the engine assembly procedure in Workshop Manual (WSM), Section 303-01 using these new parts without installing the chain tensioner or guides as they are not needed with the belt driven oil pump. Fill out the Authorized Modification Label (FPS-8262) with the following text: 'Engine has been modified to use a belt-driven oil pump per SSM XXXXX' and attach it to the underside of the hood.

  Associated Products (14)

  2017 Ford Edge2017 Ford F-1502017 Ford Fusion2017 Ford Taurus2017 Lincoln Continental2017 Lincoln MKX2017 Lincoln MKZ2016 Ford Edge2016 Ford F-1502016 Ford Taurus2016 Lincoln MKX2015 Ford Edge2015 Ford F-1502015 Ford Taurus
  Associated Documents

  • DownloadMC-10180677-0001.pdf↗
• September 25, 2020•Document ID: 10180428

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 49210

  Date Added:

  October 6, 2020

  Manufacturer:

  FORD

  Summary

  Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (150)

  2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Navigator2019 Ford Edge2019 Ford Escape2019 Ford Expedition2019 Ford Explorer2019 Ford F-150+ 130 more
  Associated Documents

  • DownloadMC-10180428-0001.pdf↗
• August 21, 2020•Document ID: 10179183

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION; EQUIPMENT

  Mfr Comm. #:

  SSM 49122

  Date Added:

  September 2, 2020

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2020 F-150, 2016-2018 MKX, 2019-2020 Nautilus, 2015-2020 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.

  Associated Products (28)

  2020 Ford Edge2020 Ford F-1502020 Lincoln Continental2020 Lincoln MKZ2020 Lincoln Nautilus2019 Ford Edge2019 Ford F-1502019 Ford Fusion2019 Lincoln Continental2019 Lincoln MKZ2019 Lincoln Nautilus2018 Ford Edge2018 Ford F-1502018 Ford Fusion2018 Lincoln Continental2018 Lincoln MKX2018 Lincoln MKZ2017 Ford Edge2017 Ford F-1502017 Ford Fusion+ 8 more
  Associated Documents

  • DownloadMC-10179183-0001.pdf↗
• August 6, 2020•Document ID: 10179117

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  TSB 20-2255

  Date Added:

  September 2, 2020

  Manufacturer:

  FORD

  Summary

  Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

  Associated Products (83)

  2020 Ford Ecosport2019 Ford Ecosport2019 Ford Escape2019 Ford Expedition2019 Ford Explorer2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Flex2019 Ford Taurus2019 Ford Transit2019 Lincoln MKC2019 Lincoln MKT2018 Ford C-Max2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Expedition2018 Ford Explorer+ 63 more
  Associated Documents

  • DownloadMC-10179117-0001.pdf↗
• July 13, 2020•Document ID: 10177863

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  TSB 20-2233

  Date Added:

  August 6, 2020

  Manufacturer:

  FORD

  Summary

  This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

  Associated Products (195)

  2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Edge2019 Ford Expedition2019 Ford Explorer+ 175 more
  Associated Documents

  • DownloadMC-10177863-0001.pdf↗
• June 17, 2020•Document ID: 10177042

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  SSM 48908

  Date Added:

  July 7, 2020

  Manufacturer:

  FORD

  Summary

  Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

  Associated Products (121)

  2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ+ 101 more
  Associated Documents

  • DownloadMC-10177042-0001.pdf↗
• May 29, 2020•Document ID: 10176123

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 48858

  Date Added:

  June 4, 2020

  Manufacturer:

  FORD

  Summary

  Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

  Associated Products (79)

  2020 Ford Ecosport2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKZ2020 Lincoln Navigator2019 Ford Ecosport2019 Ford Escape2019 Ford Expedition2019 Ford Explorer+ 59 more
  Associated Documents

  • DownloadMC-10176123-0001.pdf↗