Land Rover Defender Complaints (2023)

89 consumer complaints on file.

#11519009April 26, 2023
VISIBILITY/WIPER
Defective windshield. Windshield randomly cracked after no impact or visible damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517435April 17, 2023
VISIBILITY/WIPER
Front windshield stress fractured after being parked in cold weather following a long drive with the windshield defroster on. It has been replaced and is not available for inspection. Safety was put at risk due to an obstruction in visibility Problem has not been reproduced or confirmed, but anecdotally seems to be a frequent occurrence based on internet forum posts Vehicle has not been inspected No warnings or other indications of failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515849April 6, 2023
VISIBILITY/WIPER
I have had to replace my windshield 3 times in a matter of a few months. In the case of my last two windshields, I was able to drive for only 2 days before it cracked. In all cases they started as small rock chips, always within a few inches of the exterior edge. I have had rock chips in the past with other vehicles but typically they would rarely crack. For some reason this vehicle can't take even the smallest of rock chips without cracking. Not sure if this is due to the shape of the windshield, the way it is installed or just bad glass. I wouldn't have made this complaint had I not noticed that there are several other Owners of this vehicle making similar complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515844April 6, 2023
POWER TRAIN
On several occasions my car has shifted from Drive into Neutral while I was at a light and the vehicle had shut itself off as part of the Intelligent Start Stop feature. I see that this same issue has been happening to several other Owners who have reported this to the NHTSA. Ironically it seems as though all these vehicles were purchased in Houston TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514256March 28, 2023
ELECTRICAL SYSTEM
The media screen will randomly go blank so you can not see your navigation map, radio information or any other data that the screen should show. The dealer told us to press the door lock twice and wait several minutes before restarting. Very unsafe if emergency is occurring and you do not have access to navigation system. This has occurred several times since we purchased the vehicle new on March 18 at Buckhead Range Rover in Atlanta. the phone charger does not work and only heats up your phone after you lay the phone on it for a period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512581March 18, 2023
VEHICLE SPEED CONTROL, STEERING, LANE DEPARTURE: ASSIST
When driving the new 2023 vehicle with 956 miles we got a lane keep malfunction dialogue box pop up on digital instrument cluster. At the same time the power steering ceased to work or the lane keep fought to keep it centered even when trying to make maneuvers to stay in lane of traffic, navigate turns or avoid other vehicle. It endangered the lives of my wife, 3 young daughters and lives of other drivers/passengers on the road. The vehicle was parked about a mile from it occurring and roadside assistance called. It was taken to Jaguar Land Rover Hunt Valley to be repaired. Where they duplicated same issue. They could not get the computer to flag any codes that something was wrong but witnessed it not being able to be steered properly. They proceeded to do a hard reset on the steering module as they could not communicate with it, they then downloaded new software and said it fixed the problem. We drove 3.5 hours round trip to go pick it up. It drove just like is should for trips but then at 1145 miles the exact same issue with dialogue box saying lane keep malfunction and power steering or it fighting my wife to stay straight and fighting her to navigate road turns, obstacles or other vehicles. This again put my family and other families on the road at extreme risk. It was then towed again. This time it went to Jaguar Land Rover Harrisburg. They too witnessed the same issue and I told them of what happened before and what they did to fix. It has been in the dealership service centers care for a week and they can’t figure out why it’s doing it. They contacted Land Rover corporate for help and have open ticket with Engineer. The service managers words to me where that they can’t do anything until LandRover engineer figures out why this is happening to Defenders. I said there is more, he said yes. I called corporate to request they take the vehicle back as it is unsafe for my family and other families in the road. They said it has to happen 3 times! Not Safe At All.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476748July 31, 2022
POWER TRAIN
Stopped on an uphill grade, start stop on vehicle activated, engine stopped. Upon brake release, engine started, vehicle made uncommanded shift from drive to neutral, rolled backward several feet before brake could be reapplied. Land Rover has been aware of the uncommanded shift to neutral issue for sometime. Local dealer has a bulletin on this issue, but Land Rover has no fix, instead advising to manually disengage auto start stop every time vehicle is driven. Unfortunately, sometimes I forget to do this. It’s a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473927July 14, 2022
ENGINE
When stopped at stoplight engine gear slips to neutral without warning. When applying gas it becomes apparent it’s no longer in drive. Has happened 8 plus times and I’ve had this new car less than 2weeks. Reported to dealer who tells me 2 other customers have reported this as well. No one is sure why it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465683May 23, 2022
POWER TRAIN
Vehicle makes uncommanded shifts from drive into neutral when the engine restarts after stopping during an auto start-stop cycle. Driver has to manually re-engage drive after this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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