Kia Telluride Complaints (2023)

211 consumer complaints on file.

#11592947June 6, 2024
UNKNOWN OR OTHER
The single panel sunroof spontaneously exploded while driving while there were no other cars around me on the road. It was not due to a branch or road debris. This was completely unexpected and spontaneous. It exploded from the inside out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591500May 30, 2024
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Placed the car in park then it started rolling backwards and crashed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11590340May 23, 2024
SUSPENSION
REAR SHOCKS FAILED AT ONLY 9,000 MILES. A KNOWN ISSUE WITH SELF LEVELING SUSPENSION ON SOME TELLURIDE MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589584May 20, 2024
UNKNOWN OR OTHER
The instrument cluster randomly turns off while driving which renders many safety features, including but not limited to the backup camera, inoperable. This issue was repaired by my dealer in mid 2023 when it was part of a recall. The problem seems to have been recently reintroduced possibly via an over the air software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584745April 23, 2024
ELECTRICAL SYSTEM, STEERING
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583636April 17, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on a large 4 lane highway, using the adaptive cruise control, the car automatically applied the brakes with no visible obstruction. From what I remember, no collision alarm or warning was given. Car rapidly decelerated, until I overrode by applying the gas. This happened three times, on the same road. Twice on one trip, and a third time a week later. All false activations occurred while road was at slight curve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582675April 12, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
I purchased a new 2023 telluride-SX in April 2023. For the first time since owning the vehicle, I used the Snow Mode during the snowstorm on 14 March 2024. I then used it again on 15 March 2024. I experienced a serious problem on both days. When I stopped at redlights, I tried to accelerate as I made a turn. I lost all power, and the car came to a near stop, nearly causing an accident by being rear-ended. I quickly switch to the Eco Mode and the power returned to the car. I took the car into Arapahoe KIA, CO service department on 8 April 2024 for an oil change/tire rotation AND to address the issue with the Snow Mode. The Technician said the issue I describe would happen if the snow was deep.(?) I explained that the roads were nearly bare. He then said that they would look at it. He later said that they could not duplicate the malfunction in the Snow Mode and to bring the car in if it happened again. The KIA service department is the only place that supposedly inspected the car for the issue described above. There were no warning lamps, or messages, or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579636March 27, 2024
VISIBILITY/WIPER, STRUCTURE:BODY
Driving down a road. No other vehicles on the road ahead of me nor coming from the opposite direction. There were no trees or structures overhead. The road had some dips, but nothing overly rough or upsetting. A crack appeared on the right side of the windshield and started to spread. There were no chips or other visible damage on the windshield previous to this incident. The crack as since spread and will have to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574495February 28, 2024
VISIBILITY/WIPER
Under normal driving conditions, windshield chipped and immediately cracked. Three times. Windshield replaced on 5/26/2023, 6/23/2023, and 2/20/2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573955February 26, 2024
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2023 Kia Telluride. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle did not accelerate as intended. The contact stated that the vehicle hesitated before accelerating. The contact stated that the failure started while the vehicle was in snow mode and then the contact noticed that the failure was occurring while in other selected traction modes. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573853February 25, 2024
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
On about 5 occasions, when I have set the drive mode to "Snow Mode", after a stop, the accelerator pedal has no effect. I can push down the accelerator pedal all the way to the floor and nothing happens. There is no indication that the engine is revving and the vehicle does not accelerate. This leave me stranded in the middle of the road at a stop until I change to a different mode other that snow mode. Then I can accelerate again. This has not been reproduced or confirmed by a dealer. The dealer asked that I video record it happening, which I have not done yet. There were no warning lights or messages when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572711February 19, 2024
UNKNOWN OR OTHER
When I’m in snow mode and driving in snow and come to a complete stop the vehicle doesn’t want to move but if I take it out of snow mode it goes with no problem. Sometimes when I turn in snow mode it will reduce my speed to 15 mph. Not safe at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572624February 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Snow Mode caused the vehicles accelerator and brakes to be unresponsive after stopping to turn. Kia could not duplicate the issue through service inspection and test drive. Since no alerts or sensors were tripped they ignore the safety concern. This major safety issue is is very very common problem among Telluride owners. A simple google search will reveal hundreds of complaints. Note: A child was in the vehicle and this occurrence happened along an interstate with poor visibility and snowy road conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572060February 15, 2024
VEHICLE SPEED CONTROL
When vehicle is in Snow Mode and I begin accelerating after a complete stop or turning the vehicle from park to drive, the accelerator does not respond. Once I move the dial to any other mode the issue resolves. I can then go back to snow mode and the issue doesn’t occur again until I start accelerating after a complete stop. This has happened four times. This is dangerous. If I am merging into traffic or crossing a street and my vehicle won’t respond to me pressing the gas pedal it could result in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570845February 8, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
On Monday January 15th, my 2023 Kia Telluride Digital Cluster Screen stopped working. The screen was black and would not turn on. This screen displays critical information such as tire pressure, warning messages & lights, speed, etc. I took it into my dealership on Friday January 19th. They were unable to fix the issue and contacted Kia for additional support on fixing. Since my car is unsafe to drive, I was given a rental. The car was purchased brand new in December of 2022 and has had no issues, until now. I have also opened a case with Kia Consumer Affairs in which I reported the same issues as I am here. It is now February 8th, and after checking in with my case manager & dealership, there is still no solution to fixing my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569981February 5, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving in snow mode the vehicle loses acceleration after coming to a stop and demanding acceleration again. The vehicle will roll using idle power however there is no increase to the RPM's. The vehicle has to be stopped and moved to ECO mode for the vehicle to go back to working. KIA Dealership has been notified however stated if there is no Check Engine Light and no snow on the ground they will not be able to replicate the issue. In addition, they have stated that snow mode is for when the vehicle is stuck in the snow only. This issue will repeat itself almost every time the vehicle is in snow mode and has been for a few miles. It has become a danger as it can happen without notice while making left turns across oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569168January 31, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569116January 31, 2024
ELECTRICAL SYSTEM
Our 2023 Kia Telluride's digital cluster panels (all of the screens displaying speedometer, fuel tank, safety information, and entertainment) have gone black and have remained blank for over 2 weeks. The vehicle has been inspected by the dealership, but they do not have a fix and have just told us we have to wait until Kia issues a new update. This is very dangerous to drive as there is no indication on speed, fuel left, or any other pertinent information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568996January 31, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL/PROPULSION SYSTEM
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568377January 28, 2024
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Telluride