Kia Telluride Complaints (2020)

777 consumer complaints on file.

#11465726May 23, 2022
VISIBILITY/WIPER
I noticed a small crack in the windshield one day. The next day it grew longer. Then it split out on two sides. It appears to be growing rapidly and I need the windshield repaired. There is a Kia Telluride Good Faith repairs I would like to utilize for the repair/replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465198May 18, 2022
VISIBILITY/WIPER
We were driving down a road on San Juan Island on May 1, 2022 when a small pattern of radio cracks appeared in the middle of the front windshield. No collision of any kind occurred, and there was no evidence of road gravel damage. We did not hear any impact. There were no other vehicles in front of our vehicle when the cracks appeared. The weather was partly cloudy and the temperature was moderate. We are at a loss to explain the cracks. They interfere seriously with driver visibility and will definitely require the windshield to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464526May 13, 2022
VISIBILITY/WIPER
Got a small ding in the bottom right hand corner of the windshield which was barely visible when it happened. Although I heard the slight sound of something hitting the windshield there was no obvious damage like a smashed glass appearance. However parked the car in the garage and next day when I went out to the car there was a crack that went up the right side of the windshield and then went 1/2 way across vertically to stop just under the mirror. I have no choice but to replace the windshield. I've never seen a window crack like this from such minor damage. It clearly has to be defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463667May 6, 2022
EXTERIOR LIGHTING
The high beams stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462059April 25, 2022
UNKNOWN OR OTHER
Windshield glass instant webbing and cracking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461126April 18, 2022
EXTERIOR LIGHTING
High beams do not switch on from low beams. Safety is put at risk due to not being able to have visual on roads with no street lights in rural areas. The problem has been reproduced even with new bulbs. No warring messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459810April 6, 2022
VISIBILITY/WIPER
We have repaired the windshield several times and replaced it, and even the new windshield is cracked with the smallest of pebbles. We have never had problems like this on our other vehicles. We have gone 15+ years without a windshield claim on insurance, and now we have ½ dozen on one car that is less than 2 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457879March 22, 2022
VISIBILITY/WIPER
WINDSHIELD: Vehicle sustained small rock chip to windshield while driving approx 25mph. Chip was on lower corner of passenger side. Small chip quickly turned into a crack and rapidly shot up and across to driver’s side of vehicle. Claim filed with insurance and sent to Safelite Auto Glass for repair. Been having issues after repair with both HU display and rain senors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456769March 15, 2022
ENGINE
The 2020 Kia Telluride has a major, yet well-known design flaw regarding the heater block/heater core causing the blowing heat to drop when the car is at idle or moving at low RPMs. As someone living in Minnesota, it's absolutely absurd that a car can be considered "operating as designed" when the car literally has no heat during traffic or at idle - this has the potential to cause occupants serious injury or even death while waiting for assistance in the event of a flat tire or spinout during cold months. We noticed the issue in December 2021 but the dealer was so backed up with Kias that it couldn't get in for service until February 1st. The car was taken to the dealer on 2/1, 2/15, and 2/25 - the thermostat was replaced but I was told at the last visit that there is nothing else that can be done. The tech at the dealer agreed with the problem but was told by the Kia Techline that everything was within the specifications of the design. How can Kia ethically (and knowingly) sell a vehicle that doesn't provide heat in a state that is regularly below zero (and even below freezing) for over half of the year?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456236March 10, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
While operating the vehicle and braking, the dashboard warnings lights began flashing. The brake pedal went to the floor and did not brake the vehicle. No amount of pumping of the brakes helped. At about 3-5 MPH I struck the stopped vehicle in front of me at an intersection. Later that day the same thing happened, and this time I pulled the emergency brake lever and held it. The warning alarm sounded but the brakes never slowed or stopped the vehicle. I drove the vehicle safely to a repair shop and it was then towed to a Kia dealership. Where it is available for inspection. The error codes on the ECM indicate that the right rear ABS Speed Sensor has lost communication. I do not know if the component has been inspected by KIA. When the failure occurs the BCW light goes on, the ABS light goes on, the Master warning light goes on, the Electronic Stability Light goes on, and the AUTO HOLD lights amber. The dealership has reviewed the codes on the ECM which follows: ABS/ESC(+EPB) 2 Codes 1.C121102: Wheel Speed Sensor Rear-RH Invalid/no Signal 2.C121002: Wheel Speed Sensor Rear-RH Range / Performance / Intermittent Integrated Body Control Unit- BCM 1 Code 1.B121200: Front Center Right Sensor Fault Integrated Body Control Unit- SMK 1 Code 1.B121200: Front Center Right Sensor Fault Integrated Body Control Unit- TPMS 1 Code 1.B121200: Front Center Right Sensor Fault PSM (Power Seat Module) 1 Code 1.B163700: System Not Initialized BCW (Blind-Spot Collision Warning) 2 Codes 1.C169381: ESC Signal Error 2.C167581: Signal WHEEL FL or WHEEL FR or WHEEL RL or WHEEL RR not Valid MFC (Multi Function Camera) 1 Code 1.C186286: Invalid Signal of SCC SCC (Smart Cruise Control) 3 Codes 1.C121181: Wheel Speed Sensor Rear-RH Invalid/no Signal 2.C136081: ESP Irreversible Error 3.C174181: ESC-not available VSM (Check ESC) 4WD Control 1 Code 1.P183000: Clutch Torque Tolerance Lower Limit.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11455774March 8, 2022
EXTERIOR LIGHTING
Low beam headlights cause oncoming traffic to swerve and to flash bright lights, as if they are being blinded by low beams in this car. Car has no load or extra weight, and yet this happens dozens of times per week with oncoming cars flashing their lights as I am approaching. Dealership refused to look at this concern, saying that if I did not purchase a new $15,000 engine, then my factory warranty would not be honored. The car is running fine. Other mechanic shops not affiliated with Kia say the headlights are perfectly adjusted to factory specs and there has been no shift or movement. One offered to bend metal to lower the beam, but he said this was not factory specs and so I declined. While refusing to address this issue, the Kia dealer that sold me this car also refused to repair the recalled trailer brake light harness, which is violation of federal law. The Kia owner's online portal is also non-responsive. I tried to address this there, where they assigned Case # 14685919. I am concerned about endangering other drivers with this, but Kia will not address this customer's concerns. Perhaps attorneys who query NHTSA database will force a solution before someone is harmed by this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455583March 7, 2022
VISIBILITY/WIPER
Windshield was repaired September 2020 after a rock chip spread immediately after impact. The recall covered the expense of that replacement. However, the new windshield has the same defect and another rock chip spread immediately and was quite large on impact March 2022. I was driving in a parking lot when it happened, so not a high enough speed to have the rock have much velocity to it. Kia needs to fix the issue when they have a recall, not replace it with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452933February 19, 2022
VISIBILITY:WINDSHIELD
I have replaced the windshield twice. A small pebble hit it in both incidents. It went from an invisible nick to cracks over 1 foot in length after driving no more than 5 miles to my destination. The cracks continued to grow to about 2 feet in length overnight. Kia sent me a letter which I did not realize until a few months after the first replacement acknowledging there was an issue and was gracious enough to reimburse me for the first one. I assumed they also fixed the manufacturing process of the windshields as well but ended up with the same issue with the first replacement. I find this to be a safety issue outside of the inconvenience and the second one I did not get reimbursed for. The structural integrity of the windshield is immediately compromised. You are not given a chance to get off the road before something worst could occur like the windshield fully shattering. The other concern is the windshield does not appear to be structurally sound enough to take on the other safety features it is to provide like holding the airbag in place when it is deployed or helping to prevent the roof from caving in during a rollover. I hope you do not wait to force a recall after someone is seriously injured or a death occurs as a result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453034February 19, 2022
ENGINE
Transmission would engage into neutral and anytime. Engine would RPM would inceease, 5-7000rpm without pressing the accelerator. When engine was at high RPM transmission would then engage into gear causing a violent lurching. Transmissionseems to be locked into 5th gear. Transmission would also slip/disengage while trying to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452399February 17, 2022
AIR BAGS
The contact owns a 2020 Kia Telluride. The contact stated that previously the vehicle was involved in a crash and the air bags were removed from the vehicle. The local dealer was contacted and the contact was referred to the body shop for the repair. The contact was informed that the replacement air bags were not available. The manufacturer was made aware of the failure. The contact had not experienced a failure. No further information was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451980February 14, 2022
POWER TRAIN
I reported a suspected defect on my vehicle 1/26/22. With 44,000 miles, the car began stalling and having difficulty accelerating from a stop at busy intersections. Germain Kia Dealership on Georgesville Rd in Columbus, OH where I purchased the vehicle new has refused to adequately investigate this issue, and has refused to make any repair for the open recall on this vehicle involving taillights and the trailer hitch. Dealership stated it would only make repairs if I bought a $15,000 new engine from them, and they stated that Kia would not honor my manufacturer's warranty, nor would Kia honor my extended warranty sold to me for $2,000 at time of purchase. Dealership was acting as an agent of Kia when taking this action. I filed a complaint to Kia headquarters, but this scheme to defraud was endorsed by Kia through a lack of action. I was assigned case number 14636950 by Kia, but the automaker took no action. My recall item was not repaired, and the suspected defect that involves stalling on my two-year old engine was not addressed at all. My records show 5 oil changes since buying this car, but Kia's Columbus, OH dealership says only oil changes done by their own dealership count. None of my oil changes done by other ASE certified repair facilities will be recognized. Dealership says Kia will not honor any warranty due to lack of maintenance. I can prove vehicle was maintained properly. When I escalated this matter to the dealership sales manager, service manager, and general manager, they took no action. I was denied repair on the recall item, as dealership and Kia tried to trick me into buying a new engine, they breached my warranty and my extended warranty, and they did not investigate the new potential defect involving power train. Please do not allow Kia and its dealers to defraud other customers and keep unsafe cars on the road in this fashion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451064February 8, 2022
EXTERIOR LIGHTING
The high beams are no longer operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450333February 4, 2022
UNKNOWN OR OTHER
I’ve owned over 10 vehicles and had glass chipped from rocks or hail and understand that happens. My Kia Telluride simply with no vehicles around on a paved road driving 55 miles an hour just cracked like it had been hit by a bullet and then proceeded to spread over 6” from the time the crack happen until I got it into my garage 5 miles down the road. The weather outside was 56 degrees according to vehicle and no rain or abnormal driving conditions. I have seen in numerous forums this is a common problem with the 2020 Kia Telluride. This should be a recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448489January 22, 2022
EXTERIOR LIGHTING
Both headlight high beams went out at the same time. I no longer have working high beams and from the internet research this is a known problem with no recall issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447578January 15, 2022
EXTERIOR LIGHTING
The low beams to high beam headlight stared working intermittently in Aug 2021. Maybe one side worked or the other or neither. I took it to KIA and they said a bulb was about burned out. Replaced both bulbs but was still having the same issue. Took it back in Sept 2021, they said they did a diagnostic test and everything showed it was ok. Left, same problem. Called again had appointment in October 2021, finally said there was a problem with the "curtain" or cover that moved to change the lights from High to Low beam. They ordered only the left side. Replaced that in December 2021. Left dealership and the left one works great, the right one only intermittently. Called again and asked that they replace the right one, tech had to ask someone if they were ok to do that. Got that approved and the part just came in. Setting up appointment soon. This has taken 4-5 months to get resolved, and I'm still not done. Too long if you ask me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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