Kia Telluride Complaints (2021)

374 consumer complaints on file.

#11432933September 14, 2021
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
On my wished a small object hit my windshield on the passenger side and within an hour it spread more by the best day it was almost on the driver side of the windshield. Second, the forward collision and lane departure lights came on. I took the SUV to Kia they said it was an issue with the camera and they where going to order the part and replace it for me. It seem I was not the only one with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432349September 9, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Kia Telluride. The contact stated while driving 70 MPH, he heard an abnormal popping sound coming from the vehicle. The contact was able to drive the vehicle home and upon inspection, he discovered that the sunroof glass had exploded without incident or impact. The contact called the dealer and reported the failure. The contact was informed that a representative would call him back with more information. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 8,137.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431157August 31, 2021
VISIBILITY/WIPER
The windshield cracked spontaneously on its own. There is no chip in the windshield and no object hit it. The crack is over twenty inches long and curved. I fear for my safety driving the car now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430741August 27, 2021
UNKNOWN OR OTHER
Closed rear hatch door with button on dash (because button on hatch door only works if key is in hand)/walked back to rear of car to walk around/door was still closing and landed forcefully on my head, hitting it 3 times, with no ‘obstacle in path’ safety response, and knocking my feet out from under me, landing me on my butt/door hit head so hard I saw stars, became light-headed, shot pain through my neck/left three bumps on my head, and a headache that has lasted for 3 days/If this had hit a child, we’d be having a much different conversation/The hatch never did release and return to an open position/It continued to close.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11429698August 19, 2021
VISIBILITY/WIPER
A small foreign object hit our windshield and created a small chip on our brand new 2021 Kia Telluride (bought in April). When the repair company (that was sent out by insurance) came out repair the small chip the windshield cracked even further when the technician put pressure on the chip to repair which is now resulting in a full replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429063August 13, 2021
VISIBILITY:WINDSHIELD
Car was parked in the driveway as usual. Next day, went out for evening supermarket run. Foot long crack appears. Check cameras, no one came by and nothing hit it. Awesome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429059August 13, 2021
UNKNOWN OR OTHER
Speedometer, both analog and heads-up display failed to work while operating the vehicle. I pulled over to see if turning it off then back on would correct it, and it did not. I have a video I was unable to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427603August 3, 2021
UNKNOWN OR OTHER
I was driving my car at about 35 mph when suddenly the window in the rear door behind the driver's seat exploded, crumbling into countless pieces and shards. I saw nothing hit the window. I called Murray Kia in Conshohocken, PA, today, who said he could do nothing to replace the window. He also tried to refute my statement that the glass pieces had left about a dozen scratches in the paint. He had no idea what kind of glass Kia uses in these windows, despite the fact that he is David Murray, owner of the dealership. I believe this to be a safety issue and that Kia needs to correct their manufacturing processes. Tempered glass should not shatter unless defects develop during manufacturing and/or installation. Attached below are picture of the window frame with small pieces of glass to show that the glass is missing. We wrapped the window in plastic until the glass can be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427181July 30, 2021
UNKNOWN OR OTHER
Windshield cracked. No noticeable rock hit, but does have small pit near drivers side. Started small 4 “ or so, but now crack has grown across the whole drivers side. Directly in line of vision. Touching the windshield makes it crack more
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427101July 30, 2021
ELECTRICAL SYSTEM
The instrument cluster failed in less than 30 days on my new 2021 Kia Telluride LX. Bought the vehicle with only 9 miles on it and I am shocked to take in for service so soon. The engine starts up and the car drives but none of the gauges light up or work in the instrument cluster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426298July 24, 2021
VISIBILITY/WIPER
WINDSHIELD GLASS ISSUEs Purchases Telluride 5/23/21 First chip on drivers side (lower area) repaired 5/25. Slightly visible. Second chips (2) on passenger side (lower area)-medium chips with some spidering: repaired 6/23 but still visible. Third chips (2) center windshield below the rear view mirror-large and spidering. Very visible and right near sight lines. To big for repair. Requesting replacement 7/24. Waiting for confirmation to replace. Safelite Auto Glass has been very responsive and do a nice job on all repairs. Did mention to Mark Kia in general conversation about glass issues. I was told not covered under warranty. I will be back to Mark Kia this week for oil change and will mention to them again. The safety concern is that this has all happened within 2 1/2 months of owning the brand new vehicle. The constant repairs and concern about driver and passenger safety is disheartening. My request it so see if this is ‘normal’ or an ongoing issue with Tellurides? The expensive replacement and interruption to driving is also a concern. I have replaced 1 windshield in my many decades of driving and find these windshields may be defective in design, angle and thickness. Please check into this safety concern. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425646July 20, 2021
EXTERIOR LIGHTING
This car is very dangerous to drive at night particularly when making turns. There is a total blackout when turning on darker roads. Obviously test drives are done during the day so you wouldn't notice this problem. After reviewing a Telluride Forum this was apparently a problem on the 2020 vehicles that has not been addressed by Kia. Some members of forum have suggested switching front headlights out to LED but that is not a good option as I live in an area where visibility can be made worse with LED when snowing. Had I been aware of this problem never would have purchased this car. Very scary to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425634July 20, 2021
FUEL/PROPULSION SYSTEM
I'M REPORTING A FUEL TANK FAILURE WHERE FUEL STARTED LEAKING FROM THE SEAL OF TANK (see photos). MY SAFETY & SAFETY OF MY KIDS WAS PUT AT RISK, AS THIS COULD HAVE LIKELY CAUSED A FIRE.THE VEHICLE WAS INSPECTED BY THE DEALER WHO CONFIRMED & STATED THAT THE SIDE OF GAS TANK DEVELOPED A HAIRLINE CRACK ABOUT 1-2 INCHES (see dealer photo) FROM A ROAD HAZARD CAUSING IT TO LEAK A DROP OF FUEL EVERY 10 SECONDS, THIS CREATING A POTENTIAL FIRE/EXPLOSION HAZARD. THOUGH FUEL LEAK PROBLEM IS CONFIRMED BY THE DEALER, THEY ARE TRYING TO PUT BLAME THAT AN OBJECT CAUSED A STRIKE AND CREATED THE CRACK. HOWEVER, FROM THE PHOTOS TAKEN BY ME, CLEARLY SHOWS LEAK COMING FROM THE SEAL WITH NO SURROUNDING SURFACE DAMAGE. I'M UNKNOWN OF TIMING WHEN THIS PROBLEM OCCURRED BUT NOTICED THIS ISSUE INTO 5 MONTHS AFTER PURCHASING THE VEHICLE FROM THE DEALERSHIP. THE VEHICLE WAS PURCHASED BRAND NEW, FIRST OWNER. I BELIEVE THIS PROBLEM OCCURRED DO TO MANUFACTURING DEFECT (POSSIBLE DUE TO EITHER POOR CONSTRUCTION OR PRESSURE OF THE SINGLE ONE BAR HOLDING THE TANK IN PLACE). THE GAS TANK ONLY HAS ONE BAR IN THE MIDDLE HOLDING THE ENTIRE UP THE TANK, THIS COULD HAVE LIKELY CAUSED THE CRACK DUE TO PRESSURE WITH CONSTANT USAGE OF VEHICLE. AS STATED PRIOR, THE VEHICLE PRESENTS WITH NO HIT OR INCIDENT, SO UNLIKELY TO HAVE THIS HAPPENED DUE TO DAMAGE. DEALER DENIES ISSUE COULD HAVE BEEN A DEFECT AND STATES DUE TO A CRACK FROM ROAD HAZARD, AGAIN THERE IS NO IMPACT/HIT MARKS ON THE SURFACE OF TANK OR NEAR CRACK. IN ADDITION, NO WARNING LAMP OR MESSAGE CAME ON TO NOTIFIED ME OF THIS POTENTIAL TREAT. THE DEALER MECHANIC & SUPERVISOR WAS MADE AWARE OF THIS. I AM CONCERN ABOUT THE SAFTEY OF THIS VEHICLE AS IT CAN BE A HAZARD & THE BEGINNING OF SERIES OF COMPLAINTS AGAINST THIS PARTICULAR MODEL OF KIA CAR, AS EVIDENT FROM OTHER KIA MODELS WHERE THE FUEL TANK WAS REPORTED LEAKING AS WELL. PLEASE MAKE AWARENESS TO THIS POTENTIAL PROBLEM FROM THE KIA TELLURIDES , AS THIS IS A NEWLY MANUFACTURED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425571July 19, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I DROVE MY BRAND NEW TELLURIDE OFF THE LOT WITH APPROXIMATELY 12 MILES ON IT. ABOUT A MONTH AFTER HAVING IT I NOTICED THE FOLLOWING: WHEN ENTERING A HIGHWAY FROM ABOUT 20-25 MPH, THE VEHICLE WOULD NOT GRADUALLY ACCELERATE ALLOWING ME TO ENTER THE HIGHWAY. AS I CONTINUE TO PRESS THE ACCELERATOR PEDAL THE RPMS WOULD EVENTUALLY JUMP UP AND THE VEHICLE WOULD LAUNCH ITSELF FORWARD. REACHING 5000-6000 RPMS. WHEN I LET OFF THE ACCELERATOR THE ENGINE WOULD DOWNSHIFT SIMILAR TO A MANUAL TRANSMISSION AND WOULD JERK AS IT CHANGED GEARS AND THE RPMs DECREASE. ADDITIONALLY, WHEN CREEPING IN TRAFFIC I NOTICE JERKY AND HESITATION FROM THE ENGINE/TRANSMISSION. THIS IS QUITE DANGEROUS AS ONE TIME IT ALMOST LAUNCHED ME INTO THE BACK OF THE VEHICLE IN FRONT OF ME. MERGING ONTO A HIGHWAY IS ALSO QUITE DANGEROUS AS I AM NOT CONFIDENT THE VEHICLE WILL ACCELERATE WHEN I ATTEMPT TO MERGE. I HAVE TAKEN IT TO A DEALERSHIP AND HAD THE TECHNICIAN DRIVE IT AND HE CONCURRED THAT THERE IS A PROBLEM. THE DEALERSHIP HAS TRIED WORKING WITH THE MANUFACTURER BUT TO NO AVAIL AFTER 3 MONTHS. NOW THE DEALERSHIP WON'T EVEN CALL ME BACK. THE DEALERSHIP, VIA THE RECOMMENDATION OF THE MANUFACTURER, HAS RESET "ADAPTIVE VALUES" AT LEAST 3 TIMES, BUT THAT DID NOT FIX THE PROBLEM. THERE ARE NO WARNING LIGHTS OR MESSAGES OF A PROBLEM. WHILE QUITE NOTICEABLE, THIS PROBLEM IS EVEN MORE NOTICEABLE WHEN IT IS IN SPORT MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421611June 21, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
The Blind Spot Warning light doesn't work all the time. I have read through the Kia owners manual and couldn't find an explanation for the malfunction. I have tested in local and highway driving both low and high speed during good days and nights. Warning only comes up sometimes, then stops and comes back only after vehicle restart, then repeats the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421028June 15, 2021
STRUCTURE:BODY
My wife came out of her place of work and there was a six inch crack on our Telluride windshield. She wasn't driving, it was just sitting in the parking lot. There are no signs of an impact like a rock chip or anything. The vehicle is three months old and has 4000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420390June 10, 2021
VISIBILITY/WIPER
Located a crack on my windshield. The crack is below the windshield wipers towards the bottom and below the line of the hood. No bullseye nor a stone chip mark. Crack is about an inch long. Saw on Kia's website there were similar problems with the 2020 models. We've only owned the vehicle for about 4 months and have just over 6000 miles on it. No other signs of rock damage on entire vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420233June 9, 2021
VISIBILITY/WIPER
Very rare for me to have an issue with the windshield, but appears to have a rock chip while no indication of impact was heard. Others with same make/model also reflect this issue. Rock chip was repaired and this resolved the issue for now. Insurance covered all expenses of repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418722May 27, 2021
VISIBILITY/WIPER
after 3 months the windshield has cracked by itself. No rocks signs, crack went from the top frame. We reported it to our Dealer and scheduled an appointment for them to take a look.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418674May 26, 2021
VISIBILITY/WIPER
Component: Windshield Safety risk: Driver visibility Problem reproduced: No Inspected by others: No Symptoms prior to failure: very small rock chip, size of a pencil eraser. I had a glass company come out to repair a rock chip on our 2021 SX, production date 03/21/2021. When the technician applied the suction or pressure to remove condensation from the chip the windshield cracked. The repairman is professional and experienced so I don't think this was malpractice. He had done hundreds of windshield repairs and never ran into something like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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