Kia Telluride Complaints (2021)

374 consumer complaints on file.

#11583629April 17, 2024
UNKNOWN OR OTHER
On Saturday, [XXX], while driving my 2021 Kia Telluride [XXX} from Laredo to San Antonio, Texas, my husband (passenger) and I (driver) heard a loud, explosion-like sound. This made me swerve onto the other traveling lane. Thank God there were no vehicle near us or next to us because it would have been catastrophic. We quickly realized that our sunroof had exploded/shattered as we could hear all the shattered glass being blown away. Luckily, the sliding sunroof panel was closed and no glass went inside our vehicle. These must definitely get investigated since it is a public safety issue. Upon doing research, we learned that there are several other people that have experience this same issue with Kia Tellurides and it’s windshield/sunroof quality. I note that there was no vehicles near us and we were traveling 75 mph. Kia needs to recall this ASAP before there is a fatality! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581028April 3, 2024
UNKNOWN OR OTHER
We were driving on the highway and the sunroof was partially open in the angle as a wind deflector. When the sunroof made a pop noise and started flapping in the wind, we were so concerned that the sunroof is gonna come flying off and hit a car behind us. We end up taping it down and taking it to Kia of Daytona or they told us it was $5000 to repair, they had said the mechanism that holds the window up a plastic finger broke. Apparently they do not manufacture a quality product for something so crucial as such a sunroof, we were so fearful that the sunroof glass part was gonna fly out. We had to drive from Jacksonville, all the way to Daytona, with a flapping in the wind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580152March 29, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
My car was in park and went into reverse with my two kiddos in the car in my driveway. I tried to jump in but the car door knocked me over as the car rolled faster as I was holding my sweet one year old and ended up rolling over my ankle and chest. [XXX] fortunately ended up with a scratch but I ended up with a broken leg and 6 broken ribs, a punctured lung and torn acl. I am lucky to be alive There is a police report I do not have right now and a ton of medical bills INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11578022March 18, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
While driving the Kia Telluride, the forward collision avoidance warnings started flashing, then said it was failing, then the tire pressure system did the same, then the speedometer and tachometer failed as did the turn signals, gear shift, and lights. The car was becoming unsafe to drive. The car has been at the dealer for 3 weeks now, the dealer changed the Cluster Assembly-Instrument at at cost of $2600. Within 1/2 of leaving the dealership the same problem noted above began happening, again making the car unsafe to drive. In researching on line at the KiaTelluride forum there have been a large number of similar unsafe occurrences by other Kia Tellurides as reported by owners. This is a serious safety problem that has been noted numerous times. (I can't get my images of the 2 page dealer invoice for Cluster Assembly-Instrument $2600 that did not solve the problem to download on this form. )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576373March 9, 2024
ENGINE
Excessive engine oil usage. No low engine oil level. Engine overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575381March 4, 2024
UNKNOWN OR OTHER
The sunroof is stuck opened because the wind deflector brackets have broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573224February 21, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On February 16th at about 6 AM, I was in a collision. I was first hit in the front by a pickup truck impacting my frontside, from right to left. I expected my Kia Telluride to engage it's safety features such as, Automatic Emergency Braking, Forward Collision Warning, and at the very least the Airbags, which none of them deployed at anytime during this collision. I was then rear-ended by an 18-wheeler; smashing my entire back window. The 18-wheelers' trailer that it was holding then slide down on the passenger side of my 2021 Kia Telluride. With that my vehicle was then pushed into the guardrail from the impact and power of the trailer falling on the passenger side. My vehicle has been inspected by my insurance company, Geico Inc. as they declared my vehicle a total loss. There was no warnings, or any indicators that my vehicles safety issues were compromised and the date of my vehicles last service by the dealer, Demontrond Automotive Group was October 4, 2023. I have pictures of my vehicle, where it will reflect; The damage the vehicle endured, The airbags intact; and The back window shattered.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11572489February 17, 2024
VISIBILITY/WIPER
There was no visible crack or i dictation there was damage or an issue with the windshield and all of the sudden there is a 2 foot long crack going from the middle to the driver side of the windshield causing it to have to be replaced vs. if there was a chip indication I could just have that repaired. I am the only driver and never heard anything that would cause the crack
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571979February 14, 2024
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Tried opening my sunroof and when I pushed the button I l heard a loud “pop” and or quit working. My sunroof is now stuck in the open position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570477February 7, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The sun roof has only be used several times during the year. The sun roof plastic mechanism parts are broken. This causes the sun roof to be unable to close. With the sun roof slightly open and unable to close, my fear is that it may flip open in the highway and hit another car behind me. The car has been brought to the dealership to inspect and it will cost over $5,000 dollars to fix and replace the whole sun roof assembly. I feel this is a manufacturer defect as many other Telluride owners are having the same sun roof issue. There were no warnings or symptoms prior to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570150February 5, 2024
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof spontaneously shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570087February 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There were 2 lanes going in the same direction and I was on the right. The road was turning to the right and ended up hitting a car in the lane on the right. Road conditions were wet but no puddling. I depressed the brake pedal to reduce my speed for the turn, but and I kept going as if I hadn't hit it at all. By moving from the right to the left lane, the car was going up a slight bank. There was no skidding, no rumbling from the anti-lock, just a steady forward motion. I was so caught off guard with this unusual movement of the car that I thought my brakes had locked, so I didn't bother try turning the wheel.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11568408January 29, 2024
SUSPENSION, UNKNOWN OR OTHER
Around 65,000 miles Rear self-leveling shock absorbers started making clunking noises, now they're extremely stiff, not compressing with weight, even small speed bumps affect the rear of the car, rear/cargo bouncing up violently over mild speed bumps, rough on 2nd/3rd row passengers. the standard front shocks which are still good. The problem, reproduced on a drive, verified by a dealership service department tech. Local dealership reported problem to Kia, and Kia offered to cover parts but I'd be charged over $500 labor. A premium package car shouldn't have such a rough ride because of failing suspension parts. Kia should fix the rear shock issue on the 2021 Tellurides ordered w/ "self-leveling rear suspension" under a recall. Thanks for your attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566599January 19, 2024
UNKNOWN OR OTHER
The clips for the Sun Roof Wind Deflector broke. As a result the sun roof will not close completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562706December 30, 2023
VISIBILITY/WIPER, VEHICLE SPEED CONTROL
The front wiper blades get stuck when in use. This most often occurs when they are at their upper most point, but happens in a lower position as well. I had a previous issue where the left blade components had to be replaced because of stripped nuts/gears. This does not appear to be the same issue. I’ve taken it to the dealer and to another mechanic, neither of who could recreate the problem. This is quite dangerous as it impedes my visibility while driving in precipitation. The other issue is with buttons on the steering column that either do not work or miscommunication. This has been repaired/replaced but with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561905December 26, 2023
SUSPENSION
Rear suspension harshness, rough ride, and asymmetric rear ride quality body movement. Medium to large bumbs on road causing body to pitch latterally causing all passengers to have accessive headtoss. Driver fatigue sets in quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558024December 1, 2023
VISIBILITY/WIPER
As I was driving down the interstate heading to a doctor’s appointment the unexpected happened with my Kia Telluride. My Telluride is a 2021 and only had roughly 37,000 miles on it, and I believe it is important to notate that I’ve never had any issues with this car since purchasing it. However, on this particular day, as I was driving down the interstate the entire window located on the drivers side at the rear back seat shattered. I thought someone may have hit me but as I pulled over there was no evidence of any damage besides the window shattering. There was no sign of rocks, material, or anything that would have caused the shatter. I called the police prior to examining the vehicle who stated that the window appeared to have shattered at its own discretion and therefore they could not file a police report. I did however pay to have the window replaced, and pay to have glass removed from every inch of my car as the glass shattered everywhere. The biggest concern was that the chunks of glass/shatters were mostly in my one year old daughters car seat. The police stated that if she was in her car seat at the time of the window “explosion” she would have been severely injured or even possibly death due to the large amount of glass. As a driver of the vehicle, I myself had pieces of glass fly into my arms while I was driving, but I thank God my Duaghter was not in the car with me that day. Not only is this harmful to the driver or passengers but also harmful to other drivers as it could have caused an accident. I am still nervous to this day about having my kids in my telluride as I never know if the window may shatter. This is a worry I never had before and believe this is worth investigating. I never had any signs, warning lights, or any warning of this event, as I was simply driving, heard a loud boom and realized the window had shattered and glass was everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554332November 9, 2023
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof got stuck in the open position. It is available for inspection. Wind/rain/foreign objects are able to enter stuck sunroof and cause injury and or vehicle damage. Kia dealership confirmed that this has happened to others with the same male and model. Others have reported issue causing whole sunroof glass to crack/break/explode. No warning lights or signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553684November 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Went to open sunroof and the plastic rail that Kia uses broke causing the sunroof glass to derail. Not able to retract the glass back in. In addition to the guide rail failing the wind deflector also broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551196October 21, 2023
EXTERIOR LIGHTING
The head lights are focused/aimed too far up. Maneuvering around curves at night creates hazardous driving conditions due to the issue. There are dark spots where lighting should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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