Kia Soul Complaints (2011)

194 consumer complaints on file.

#10617863July 31, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND GOING OVER A POT HOLE, THE BRAKES FAILED TO RESPOND AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10610872July 16, 2014
ENGINE AND ENGINE COOLING
I BOUGHT MY CAR FROM MAZDA IN HILO, HAWAII. AFTER THREE MONTHS THE A/C WHEN IT IS TURNED ON, WOULD WORK FOR 5 MINUTES OR SO, THEN IT WILL BLOW WARM AIR. THE MAZDA DEALERSHIP IN HILO, HAWAII TRIED TO REPAIR THE A/C PROBLEM ONCE, THE PROBLEM PERSISTED, THEN MAZDA SENT ME TO THE KIA DEALERSHIP WHICH TRIED TO FIX THE A/C PROBLEM TWICE, WITH NO SUCCESS. I SINCE MOVED TO OAHU IN APRIL 9TH, 2014. THE A/C PROBLEM IS STILL ON GOING. MY NIECE BOUGHT KIA SOUL 2011 HERE ON OAHU AND HER CAR HAS THE SAME A/C PROBLEM, I HAVE. IS THERE OTHER KIA SOUL 2011 OWNERS WITH THE SAME A/C PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609442July 9, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE ESC ON TWO SEPARATE OCCASIONS CAME ON WHILE DRIVING ON DRY ROAD BETWEEN 30 AND 55 MPH. TRIED TURNING PUSHING THE ON/OFF ECS SWITCH, BUT LIGHT WOULD NOT GO OFF. WITH VEHICLE STOPPED, SHIFTING TRANSMISSION WHILE PUSHING ON BRAKE PEDAL, ESC LIGHT WOULD NOT GO OFF. TURNED OFF ENGINE, WAITED A FEW MINUTES THEN RESTARTED, LIGHT CAME BACK ON. LIGHT WENT OFF AFTER DRIVING A FEW FEET AND STOPPING AT TRAFFIC LIGHT. I DO NOT KNOW WHAT DAMAGE OR PROBLEMS THIS MAY CAUSE TO THE OPERATIONAL CAPABILITIES OF THE VEHICLE. IF IT HAPPENS ONE MORE TIME, AS I SUSPECT IT WILL, I WILL CONTACT THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607818July 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10584713April 24, 2014
SUSPENSION, TIRES
THE RIGHT REAR PASSENGER TIRE MAKES A CLUNKING NOISE EVERYTIME I HIT A BUMP OR TURN THE VEHICLE. FEELS LIKE THE AXLE IS GOING TO FALL OFF. I SAW THAT OTHERS ARE HAVING OR HAVE HAD THE SAME PROBLEM. WANTED TO POST THE COMPLAINT, HOPING THAT SINCE IT IS A COMMON ISSUE, KIA IS FORCED TO HAVE IT FIXED OR REIMBURSE US. IT'S OBVIOUSLY A PROBLEM WITH THE MAKE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583106April 16, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE REAR LIGHTS WERE NOT BRIGHT ENOUGH WHICH PREVENTED HER FROM SEEING WHEN REVERSING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS WORKING UP TO STANDARDS AND WAS UNABLE TO ALTER THE DESIGN. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576976April 2, 2014
POWER TRAIN
MY SOUL IS A FIVE SPEED, I WAS STOPPED AT A STOP LIGHT, IN FIRST GEAR READY TO START ACCELERATING, WHEN I REALIZED, MY CAR WAS REVERSING INSTEAD OF GOING FORWARD. I COULD NOT GET IT OUT OF REVERSE, NO MATTER WHAT GEAR I SHIFTED TO. OTHER FAMILY DROVE MY CAR AS WELL, AND HAD THE SAME ISSUE. EVERY GEAR IS REVERSE, IT IS NOT ALWAYS HAPPENING, BUT IT HAPPENS EVERY ONCE IN AWHILE. HAD TO HAVE IT TOWED TO WHERE I BOUGHT IT, BECAUSE I COULD NOT GET INTO FIRST TO MOVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575713March 30, 2014
STRUCTURE, VISIBILITY:WINDSHIELD
I WAS DRIVING AND A PEBBLE HIT MY WINDSHIELD CAUSING A CHIP WHICH TURNED INTO A CRACK. I GOT IT FILLED AT SAFE LITE. 3 DAYS LATER ANOTHER PEBBLE HIT MY WINDSHIELD CAUSING A CRACK. IN THE PAST 3 YEARS MY WINDSHIELD HAS BEEN HIT & CRACKED AT LEAST 10 TIMES. I HAVE BEEN DRIVING 18 YEARS AND HAVE NEVER HAD A CHIP OR CRACK IN MY WINDSHIELD.OBVIOUSLY KIA SOUL WINDSHIELDS ARE DEFECTIVE AND SHOULD BE RECALLED. I SHOULD NOT HAVE TO PAY OUT OF MY POCKET THE COST OF A NEW WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565895February 25, 2014
SUSPENSION
TOOK CAR TO KIA DEALERSHIP BECAUSE OF A CLUNKING NOISE IN REAR PASSENGER SIDE OF CAR WHEN CAR HIT BUMPS IN ROAD. TECHNICIAN WAS AWARE OF PROBLEM ON THIS TYPE OF CAR. THEY RETORQUED THE REAR CONTROL ARM BOLTS. I DO NOT KNOW IF THEY DID OR DID NOT HAVE A SERVICE BULLETIN ON THIS PROBLEM. I JUST WONDER HOW SERIOUS A PROBLEM THIS COULD HAVE BECOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565147February 20, 2014
ELECTRONIC STABILITY CONTROL (ESC)
WITHOUT WARNING AND WHILE DRIVING ON DRY PAVEMENT EVEN AT STEADY SPEED ESC WARNING LIGHT FLASHES AND VEHICLE SUDDENLY LOOSES POWER DRASTICALLY (BARELY RUNS) .ESC ACTING LIKE CAR IS ON ICE WHEN IT IS NOT . DROVE 1 MILE ON DRY PAVEMENT WITH CAR BARELY RUNNING. PROBLEM IS INTERMITTENT AND HAS OCCURRED ON 3 OCCASIONS WITHIN 300 MILES OF DRIVING. HAD CAR TO DEALER FOR ESC MALFUNCTION ON 3-4 OCCASIONS FOR THIS PROBLEM AND PROBLEM STILL OCCURRING. DEALER ACKNOWLEDGED PROBLEM ON VISITS 1-2. BRAKE SWITCH & ABS MODULE REPLACED BUT DID NOT SOLVE PROBLEM . LAST VISIT AFTER ANOTHER ESC BREAKDOWN THEY SAID THEY COULD FIND NOTHING WRONG , EVEN THOUGH IT MALFUNCTIONED ONLY 2 DAYS BEFORE CAR BROUGHT IN. DEALER HAS HAD CAR IN SHOP FOR OVER 1 MONTH TOTAL TIME. THEY APPARENTLY ARE UNABLE TO FIX IT. I AM DRIVING AN UNSAFE CAR WITH ONLY A LITTLE OVER 9000 MILES ON IT THAT IS STILL UNDER WARRANTY. YET THEY HAVE OFFERED NO RESOLUTION. I DON'T NEED MY CAR TO GO INTO "LIMP MODE" WHILE PASSING A CAR ON A 2 LANE ROAD!. CAR RUNS NORMAL HOWEVER IF ESC SWITCH IS TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561041January 22, 2014
TIRES
I PURCHASED A NEW SET OF 4 KUMHO TIRES P205/55R16 89H BSW SOLUS XPERT KH20 AT 22096 MILES ON 10/17/2013. WITHIN THE 1ST 45 DAYS MY WIFE WAS DRIVING ON A RURAL 4 LANE HWY AND THE TIRE WENT DOWN IN SECONDS. DISCOUNT TIRE REPLACED THE TIRE UNDER THE ROAD HAZARD WARRANTY I PURCHASED. SHE DID NOT NOTICE HITTING ANYTHING IN THE ROADWAY AND IT WAS NOT A BLOW-OUT. THE TIRE JUST QUICKLY DEFLATED OVER A HUNDRED YARDS OR SO. NOW WITHIN ANOTHER 45 DAYS I HAVE A BULGE IN THE OTHER FRONT TIRE. ALTHOUGH DISCOUNT TIRE IS OFFERING TO REPLACE THE NEXT ONE UNDER THE ROAD HAZARD THINGS ARE NOT ADDING UP. [XXX] FROM DISCOUNT TIRE STATED IT'S BECAUSE OF POT HOLES. I CAN'T JUST OPENLY ACCEPT THAT WE ARE CONTINUALLY HITTING POT HOLES DAMAGING TIRES WITHOUT NOTICE. ALSO, DIAGNOSING POTENTIAL TIRE PROBLEMS OF THE FACT MAY NOT BE THE MOST ACCURATE. FOR THIS REASON I AM NOTIFYING THE DOT FOR REVIEW IN CASE THIS IS A WIDER ISSUE. THANKS FOR YOUR TIME. DISCOUNT TIRE INVOICE [XXX] STORE LOCATION LAFAYETTE, IN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554134November 29, 2013
VISIBILITY/WIPER
THE INSIDE OF MY FRONT WINDSHIELD WAS FULL OF WATER. I ONLY HAD THE CAR SINCE AUGUST OF THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536480August 21, 2013
AIR BAGS, SEAT BELTS, SEATS
I WAS THROWN AGAINST THE DRIVERS DOOR (YES SEAT BELT WAS PROPERLY ON) AND SUFFERED A TBI AS WELL AS EXTREME BRUISING ALONG THE ENTIRE LEFT SIDE OF MY BODY WHY DIDN'T THE SIDE CURTAIN AIRBAGS DEPLOY?. I WAS REAR-ENDED AND THE RIGHT REAR TIRE WAS WHERE THE PASSENGER SEAT USED TO BE.. ALSO THE DRIVERS SEAT BROKE IN THE PRONE POSITION ON IMPACT AS I WAS SPINNING ACROSS TWO OPPOSING LANES OF TRAFFIC. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10535310August 14, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE AIR BAGS FAILED TO DEPLOY AS THE FRONT BUMPER OF A TRUCK CRASHED INTO THE QUARTER PANEL, DRIVER SIDE DOOR, AND DRIVER FRONT OF THE VEHICLE. THE CONTACT STATED SUSTAINED HEAD AND SPINAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10520395June 18, 2013
STRUCTURE:BODY, ENGINE, FUEL SYSTEM, GASOLINE
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
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10515529June 6, 2013
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE HORN MALFUNCTIONED SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 40,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508343April 15, 2013
VISIBILITY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY HUSBAND WENT OUT TO OUR 2011 KIA SOUL AND OPENED THE DRIVER DOOR AND GOT SOMETHING OUT OF THE CAR AND CLOSED THE DOOR NORMALLY, NO FORCE WAS INVOLVED. WHEN HE DID THE REAR HATCHBACK WINDOW SHATTERED ALL THE WAY ACROSS CRUMBLING AND IT BLEW A HOLE IN THE GLASS. WE WENT TO OUR LOCAL KIA DEALERSHIP THAT WE PURCHASED THE CAR FROM AND IT WAS A SATURDAY SO ONLY THE SALES STAFF WAS THERE. WE WERE TOLD TO COME BACK ON MONDAY WHICH WAS TODAY AND MY HUSBAND ATTEMPTED TO GET THEM TO REPLACE THE WINDOW AS A WINDOW SHOULDN'T JUST SHATTER WHEN YOU CLOSE ONE OF THE DOORS UNLESS THERE IS SOME TYPE OF DEFECT. THE DEALERSHIP REFUSED TO REPLACE THE WINDOW SO HE FOLLOWED UP WITH THE KIA CUSTOMER SATISFACTION LINE AS HE WAS INSTRUCTED AND THEY ALSO SAID IT WOULD NOT BE COVERED WE COULD FILE IT WITH OUR INSURANCE COMPANY. WE HAVE A DEDUCTIBLE OF $500 SO WE ARE OUT OF POCKET $320 FOR SOMETHING THAT WAS CLEARLY A MANUFACTURING DEFECT AND THEY AREN'T STANDING BEHIND THEIR PRODUCT. WE DID RESEARCH ONLINE AND THERE ARE SIMILAR STORIES TO OURS REGARDING KIA SOUL WINDSHIELDS. THE GENTLEMAN THAT HELPED MY HUSBAND AT THE DEALERSHIP SAID THE EXACT THING HAPPENED WITH ANOTHER CUSTOMER'S KIA SOUL APPROXIMATELY 2 MONTHS AGO AND THE SAME DEALERSHIP REFUSED TO REPLACE THAT WINDSHIELD AS WELL. THIS IS NOT SAFE AND WE ARE NERVOUS HAVING OUR CHILDREN IN A CAR THAT THE WINDOWS ARE GOING TO SPONTANEOUSLY SHATTER IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505535April 3, 2013
SERVICE BRAKES
DRIVING ABOUT 45 MPH ON STRAIGHT ROAD WHEN VEHICLE SUDDENLY PULLED OUT IN FRONT OF ME. HAD TO BRAKE VERY HARD. BRAKES WORKED BUT MADE A HORRIBLE GRINDING-LIKE VIBRATION UNDER THE VEHICLE. THE ONLY ANALOGY THAT COMES CLOSE TO DESCRIBING IT IS IT SOUNDED AS IF THERE WERE HARD ROCKS/GRAVEL ON TOP OF THE BRAKE PADS. HAS HAPPENED EVERY TIME SINCE WHEN ENGAGING BRAKES FOR AN EMERGENCY-LIKE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505279April 1, 2013
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRONIC STABILITY CONTROL COMES ON WHEN TRAVELING ON DRY ROADS GOING IN STRAIGHT LINE AND STAYS ON FOR INDETERMINATE PERIODS (SOMETIMES DAYS AT A TIME) UNRELATED TO DRIVING CONDITIONS. WILL NOT TURN OFF EVEN WHEN VEHICLE IS STOPPED AND KEY IS TAKEN OUT OF IGNITION - WHEN YOU PUT THE KEY BACK INTO IGNITION AND TURN THE TRACTION CONTROL IS STILL ENGAGED. WHEN THE TRACTION CONTROL IS ENGAGED THE GAS MILEAGE IS NEGATIVELY IMPACTED. DEALER HAS NO FIX FOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502334March 11, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CLUTCH AND FLY WHEEL WORE OUT ON THE CAR AT 22K MILES. THIS IS EXTREMELY EARLY FOR A CLUTCH TO FAIL. THE CLUTCH FAILED ON A BUSY HIGHWAY (I-81) AND I WAS FORCED TO PULL OVER IN AN UNSAFE LOCATION. I HAVE DRIVEN MANUAL TRANSMISSIONS FOR MANY YEARS AND HAVE NEVER HAD A CLUTCH FAIL AT SUCH A LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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