Kia Soul Complaints (2019)

142 consumer complaints on file.

#11537605August 10, 2023
ENGINE
Engine control system is coming on. My engine is knocking and rattling my car will just cut off and steering will get really hard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536571August 4, 2023
ENGINE
The contact owns a 2019 Kia Soul. The contact stated that while driving at an undisclosed speed, she heard an unusual sound that came from the hood of the vehicle, and inadvertently, the smoke came from underneath the hood; however, the check engine warning lights illuminated. The contact stated that the vehicle was towed to her residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure fits the same description as a safety recall for Kia Soul engines, in which this vehicle's VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535016July 28, 2023
EXTERIOR LIGHTING, ENGINE
The contact owns a 2019 Kia Soul. The contact stated that the driver's and passenger’s side rear brake lights malfunctioned and were replaced on several occasions. While replacing the brake light bulbs, the contact discovered that the light bulb sockets were charred and melted. Additionally, the vehicle had experienced excessive oil consumption. The cause of the failure was not yet determined. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533748July 21, 2023
ELECTRICAL SYSTEM
2019 Kia Soul with 63900 miles fan control switch overheating causing harness to turn black. Failure of Ac due to this defect. The Ac Control unit was replace under warranty because of a fan control swith failer in the past. The vehicle is unsafe when these controls are used because of the current going through the switch appears to be to much for the swith to handle. We took the vehicle to the Dealer and they stated that the electronics and wiring is only covered for 5 years 60,000 miles. However, the part was last replaced by the dealer under warranty so this would be the 2nd switch assembly. We contacted Kia Corporate and they advised us to bring the car into the Dealer to have them diagnose the issue. The dealer contacted us and stated that the wiring harness will need to be replaced as well as the Ac Control unit. There was no warnings that this switch was failing again other than the Ac no longer worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526523June 12, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was not driven for 3–4 days and the battery drained and failed to retain a charge. The vehicle failed to start. There was no warning light illuminated. The contact jumpstarted the vehicle. The vehicle was taken to an independent mechanic, who replaced the battery; however, the failure recurred. The contact was able to jumpstart the vehicle. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516535April 11, 2023
ENGINE
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact stated that the vehicle consumed 4 quarts of oil within 3,000 miles. The contact pulled into a service station and added two quarts of oil to the vehicle and resumed driving; however, after driving approximately 20 miles, there was a loud banging sound and there was smoke coming from the engine. The contact veered to the side of the road and noticed that there was no engine oil in the vehicle. The vehicle was towed to a friend's residence. The vehicle was then towed to the local dealer, where it was diagnosed that the engine had seized and needed to be replaced. The dealer submitted a goodwill request to the manufacturer; however, the request was denied. The vehicle was towed to a second dealer, Kia of Greer (14345 E Wade Hampton Blvd, Greer, SC 29651), where the same diagnostic information was provided. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 101,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508859February 24, 2023
ENGINE
1. Engine failure 2. No warnings, car started smoking and I was on the interstate driving 70 mph 3. Dealership refuses to acknowledge or take ownership 4. All insurance and dealership inspected vehicle as engine seized 5. No warnings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496949December 11, 2022
TIRES:SIDEWALL, TIRES
The size of the tire is 235/45 R18 94V I was driving my car in my neighborhood and all of a sudden my tire went flat. I took it to be repaired and it's blown out on the side and can't be repaired. I have on a little over 14,000 miles on my car and have had regular maintenance. I don't think my tire should have blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489750October 18, 2022
ENGINE
Oil plug fell out damaging engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489805October 18, 2022
ENGINE
The contact owns a 2019 Kia Soul. The contact stated that while stopped at a traffic light, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact pulled over on the side of the road, restarted the vehicle, and the vehicle operated as designed. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the vehicle was out of warranty. No further assistance was provided. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474231July 16, 2022
ELECTRICAL SYSTEM, ENGINE
This happened July 8th, 2022. I was 2 hours away from home. I was driving on the highway and the vehicle shut-off. Before the car shut off, I heard a knocking sound. I got the car started, it went a few miles, and shut off again. It did this several times. It never over -heated. The oil light and check engine light came on once after the failure, and abruptly went off. The car did not start again. My son had to push the vehicle off the highway. I did an oil check and it was extremely low. I had my car towed to the local Kia dealership. The mechanic there said my Kia Soul had a rod hanging. He also said I needed a new engine that would cost $6701.01. I was told that someone else had just brought a Kia in with the same problem. There were no warning lamps or messages prior to the failure to alert me of any engine problems like low oil or overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472831July 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There was no warning! Kia does not inform their customers that there is no security system on the car. The back doors do not alarm when opened and ignition can be bypassed in seconds many cars are stolen and they have not alerted customers to the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470026June 20, 2022
ELECTRICAL SYSTEM
The dash had a electrical burn smell then smoke started coming out. There were children in the car. Unsure if the dash was on fire we stopped and started removing the area the smoke was coming from. The knob that controls the fan speed for the heat/ac had burnt and melted the plug the sensor to the knob as well as inside the back of the knob. We immediately unplugged it to prevent further damage or fire. After checking the internet I saw many forums stating the fan would only blow if they fiddle with the knob between setting 3 & 4 which is how mine started. Also on this panel is the plug to the light for the passenger airbag. This is my main source of transportation and a very dangerous situation. I took it back to the dealership where I bought it brand new in 2019 and was informed it’s my problem and my responsibility to pay for this electrical issue. Giving other people are having the same problem I believe it should be looked into before someone’s car catches on fire. This is a manufacturing problem as it’s obviously something I could not have done and too many other complaints. I mentioned to the service man perhaps maybe it should be reported and looked into as a recall issue and was informed there’s no way because he’s never heard of anyone else having this problem or seen this before. I explained perhaps they just haven’t brought theirs in or reported it yet or they simple don’t know that’s the problem and this is the result. This is very dangerous please look into it. I am unsure if there was ever a small fire or it just became so hot it melted and we happened to smell and see the smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468726June 10, 2022
ENGINE
Car began to experience knocking sounds from engine. Was told by independent mechanic it was the lifters and the vehicle was burning oil. On the way to the dealership, while driving uphill on a road with no shoulders, the vehicle started smoking and lost all power. There was a line of cars behind me and coming in the lane of opposite traffic. The vehicle would not regain any type of power to the engine to make it up any hills to a safe space. If it wasn't for a random driveway my vehicle would've likely rolled back downhill and caused a many car collision which could have seriously injured myself, my young child, and drivers in other vehicles. There is a TSB reported with this issue, but unfortunately most consumers are not notified of active TSBs. The dealership was able to replicate the problem after having it towed there. We were told it would be in excess of $5000 to repair as the engine sustained some damage. I have read of others experiencing similar situations, which could kill a passenger or driver if they lost power in a freeway or a road with no shoulder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463987May 10, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, STEERING
The contact owns a 2019 Kia Soul. The contact stated that while driving approximately 50 MPH, several unknown warning lights illuminated and the power steering became inoperable causing the driver to lose control of the steering and nearly crashed into a second vehicle. Moments later, the vehicle lost motive power. The vehicle was towed to the local dealer who diagnosed that a screw within the alternator had failed causing the alternator to malfunction. The alternator was replaced. No further information was available. The manufacturer was not notified of the failure. The failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461237April 18, 2022
AIR BAGS, ENGINE
Tiene problemas de bolsas de aire y se enciende el bombillo constantemente
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446631January 7, 2022
AIR BAGS
Air Bag did not properly inflate in collision. This caused impact to steering wheel which resulted in severe bruising. Has not been reproduced or inspected. Accident occurred December 32, 2021. No warning of failure, and no recall from manufacturer.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11446269January 5, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEAT BELTS
Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429956August 21, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear Windshield Spontaneously Shattering - 11:10pm EST August 20th. I left my residence and approached my car from behind in the parking lot. It was dark but my rear windshield was definitely in one piece and had not previously had any damage. I opened the driver door. As I sat in the seat, I heard what sounded like pebbles spilling. I looked behind me and noticed that the entire rear windshield had shattered and fallen out. This could have caused great harm and surprise especially while driving on the freeway, or with passengers in the back seat. A police report was collected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422954June 30, 2021
UNKNOWN OR OTHER
The vehicle stalls when trying to pick up speed and when trying to accelerate from a traffic light or stop sign. The vehicle also gets stuck in park and the release button does not work and takes it takes a long time to get the car out of park when it is stuck. The signals also go out at any given time and this problem can last up to an hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul