Kia Soul Complaints (2011)

194 consumer complaints on file.

#11005072July 13, 2017
ELECTRICAL SYSTEM
BAD WIRE IN STEERING WHEEL, WHICH MAKES HORN MALFUNCTION FREQUENTLY(IF I REPEATEDLY TURN WHEEL, HORN WILL WORK). THIS STARTED THREE YEARS AGO. CAR HAS BEEN WELL MAINTAINED, AND I SEE NO RECALL FOR THIS ISSUE. I ALSO HAVE A BAD SENSOR UNDER THE PASSENGER SEAT, WHICH ALLOWS AIRBAG TO BE ON OR OFF WHEN PASSENGER IS IN SEAT(DOESN'T SEEM TO WORK).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984434May 9, 2017
EXTERIOR LIGHTING
FOG LIGHTS QUIT WORKING JUST AFTER THE WARRANTY RAN OUT. THE PROBLEM IS IN THE LIGHT, TURN SIGNAL KNOB. THEY WILL COME ON AND OFF AT TIMES WHEN TURNING THE TURN SIGNAL ON TO MAKE A RIGHT TURN. I HAVE COME TO THE POINT THAT I HAVE JUST TURNED THE FOG LIGHTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983604May 4, 2017
ENGINE, SUSPENSION
REPLACED BOTH BALL JOINTS. HEAT SHIELD IS VIBRATING WHILE ACCELERATING. ALSO HAVE OIL PAN LEAK, CAUSING A PUDDLE IN THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979372April 19, 2017
SERVICE BRAKES, EXTERIOR LIGHTING:HEADLIGHTS, AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE BRAKE LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE ECM WARNING LIGHT ILLUMINATED AND THE HEAD LIGHTS FAILED TO ILLUMINATE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED FOR A STOP LAMP SWITCH AND THE UNDER BODY CORROSION RECALL. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965881March 14, 2017
AIR BAGS, SEAT BELTS
AIR BAGS DID NOT DEPLOY DURING COLLISION. SEAT BELT TENSIONER FRONT PASSENGER SIDE DID NOT ENGAGE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10959771March 9, 2017
UNKNOWN OR OTHER
HELP! THE HORN IN MY KIA SOUL DOESN'T WORK, BUT IT IS INTERMITTENT. SOMETIMES IT WORKS AND SOME TIMES IT DOESN'T. I NOTICED THE PROBLEM JUST RECENTLY, BUT I THINK ITS BEEN A PROBLEM FOR LONGER. WHEN I USE THE KEYLESS ENTRY FOB TO LOCK THE VEHICLE, THE FIRST CLICK LOCKS IT, AND THE 2ND CLICK SOUNDS THE HORN. SOMETIMES THE 2ND CLICK DOESN'T CAUSE THE HORN TO BEEP AND THIS IS WHEN I'VE NOTICED THE HORN NOT WORKING WHEN I USE IT MANUALLY IN THE VEHICLE. BUT OVER TIME, IT STARTS WORKING AGAIN. ITS MAKING ME NERVOUS THAT THE HORN COULD NOT WORK WHEN I NEED IT THE MOST. I'VE TALKED TO THE DEALERSHIP AND THEY SAID THEY'VE NOT HEARD OF THIS PROBLEM, BUT IF ONE GOOGLES THE INTERNET THERE ARE ALL SORTS OF FORUMS AND VIDEOS OF KIA OWNERS WITH THE SAME PROBLEM. THIS SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958911March 6, 2017
STEERING
STEERING WHEEL MAKING CLUNKING NOISE ("CLACK"), AS IF GETTING LOOSE, WHEN THE VEHICLE IS ON AND THE STEERING IS TURNED TO THE RIGHT OR TO THE LEFT, WHILE STANDING STILL OR DRIVING REGARDLESS OF ROAD OR PAVEMENT. THIS NOISE ALSO APPEARS WHEN GOING OVER BUMPS, RUTS AND RAISED REFLECTIVE PAVEMENT MARKERS, ALTHOUGH IN THIS INSTANCE IS MORE OF A COMBINATION OF MULTIPLE 'CLACK' SOUNDS AS THE WHEELS GO OVER MORE THAN ONE ROAD DISTURBANCE (I.E. CONSECUTIVE REFLECTIVE MARKERS). MANUFACTURER KIA ALREADY HAS A RECALL FOR CERTAIN YEARS OF THEIR KIA OPTIMA MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950241February 8, 2017
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BRAKE LIGHTS QUITS WORKING , CRUSE DOESN'T WORK , RADIO IS AFFECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934767December 12, 2016
TIRES, WHEELS
THE 18 INCH HANKOOK LOW PROFILE TIRES ARE A DEATH TRAP IN WINTER. I WENT DOWN AN OFF RAMP SIDEWAYS. ON ICE AND SNOW THE ORIGINAL MANUFACTURER TIRES, HANKOOK 18 INCH TIRES, ARE ABSOLUTELY AWFUL AND A THREAT TO ANYONE'S LIFE DRIVING THE VEHICLE. BREAKING IN WINTER IS ESPECIALLY HAZARDOUS WITH THESE TIRES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10916710October 18, 2016
EXTERIOR LIGHTING
THE DIM HEADLIGHTS ON MY KIA SOUL WERE BLOWING EVERY 3 MONTHS. I BOUGHT BULBS FROM THE AUTO PARTS STORE FROM THE CHEAP TO SUPER EXPENSIVE BULBS. NOTHING HELPED. I CALLED KIA AND THEY TOLD ME THAT I NEEDED THERE BULBS. SO, I BOUGHT THOSE BULBS TOO. MY HEADLIGHTS WERE STILL BLOWING. I CHECKED THE SOCKET AND IT WAS BROWN LIKE IT HAD BEEN OVERHEATED. I REPLACED THOSE SOCKETS AND PUT ANOTHER SET OF KIA BULBS IN THE CAR. THAT FIXED THE PROBLEM FOR ABOUT 6 MONTHS AND THEY ARE BACK TO GOING OUT ON ME. THEY BOTH WENT OUT AT THE SAME TIME WHICH IS VERY VERY DANGEROUS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914367October 6, 2016
UNKNOWN OR OTHER
I WAS DRIVING MY 2011 KIA SOUL ON A CITY STREET AT APPROXIMATELY 25 MPH WHEN, AT ABOUT 8:30 AM, THE SUNROOF SUDDENLY SHATTERED. I HEARD WHAT SOUNDED LIKE A GUN SHOT AND FELT AND SAW GLASS COMING DOWN ON AND AROUND ME. I WAS ABLE TO PULL OVER IMMEDIATELY. I FELT VERY STARTLED AND SHAKY, BUT WAS PHYSICALLY UNHARMED. I GOT OUT TO SEE WHAT HAD HAPPENED AND FOUND THAT SUNROOF BOWED UPWARD AT THE CRACK. NOTHING STRUCK MY VEHICLE, ON THE SUNROOF, OR ANYWHERE ELSE. DRIVING AND ROAD CONDITIONS WERE GOOD. IT WAS A CLEAR AND MILD MORNING WITH A TEMPERATURE OF 56 DEGREES. UPON RESEARCHING ONLINE, I FOUND NUMEROUS OTHER SIMILAR INCIDENTS DOCUMENTED FROM OTHER DRIVERS OF KIA SOULS, OTHER KIA MODELS, AND OTHER CARMAKERS WITH SPONTANEOUSLY "EXPLODING SUNROOFS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875823June 22, 2016
SEAT BELTS
FROM THE DRIVER'S SEAT, MY SHOULDER HARNESS COMES FROM LEFT SHOULDER TO RIGHT HIP, WHERE IT IS LATCHED. THE SHOULDER HARNESS DOES NOT STAY IN A CROSS-BODY POSITION AND RIDES UP TO UNDER MY RIGHT ARMPIT. I DO NOT HAVE A BARREL BELLY THAT WOULD FORCE THIS UP. THE STRAP THEN IS HIGH ENOUGH TO CROSS OVER MY NECK. I WILL BE TAKING THE CAR TO THE DEALER TO SEE IF THERE IS ANY "FIX" FOR THIS, BECAUSE I DON'T WANT TO BE BEHEADED BY AN IMPROPERLY POSITIONED STRAP. I HAVE MOVED THE ADJUSTER ON THE DOOR POST AND CHANGED MY SEAT POSTION. NEITHER ACTION MADE A DIFFERENCE. WITH THE SEAT MORE FORWARD, THE STEERING WHEEL IS PRETTY CLOSE. HOW FAR AWAY SHOULD I BE? ANYWAY, I'M JUST WONDERING IF OTHERS HAVE HAD A PROBLEM WITH THE SHOULDER HARNESS RIDING UP AND WHAT CAN BE DONE ABOUT IT.L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865513May 17, 2016
AIR BAGS, STEERING
MY DAUGHTER WAS TRAVELING ON A COUNTRY ROAD AT 50 MILES PER HOUR. ANOTHER VEHICLE CROSSED INTO HER LANE, HIT HER HEAD-ON AND SHE DIED ON THE SCENE. WHEN THE POLICE DEPARTMENT ARRIVED TO INVESTIGATE, THEY NOTICED THAT THE STEERING WHEEL OF HER KIA SOUL DETACHED FROM THE COLUMN AND THEY LOCATED THE STEERING WHEEL (AIRBAG DEPLOYED) IN THE FLOORBOARD BEHIND THE DRIVER'S SEAT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10852156March 29, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
WHEN IT RAINS THE FLOORBOARDS FILL WITH WATER (LITERAL PUDDLE) FRONT AND BACK, MAINLY ON THE DRIVERS SIDE. I PURCHASED THIS VEHICLE NEW AND HAVE BEEN THE ONLY OWNER, I DID NOT NOTICE THE ISSUE UNTIL AFTER THE MILEAGE WARRANTY HAD SLIGHTLY EXPIRED. I CONTACTED THE DEALER ONCE I NOTICED THE ISSUE AND THEY OF COURSE WANTED $$$ TO EVEN LOOK INTO THE ISSUE. IN RESEARCHING FOR A RESOLUTION ON THE INTERNET THIS APPEARS TO BE A VERY COMMON ISSUE WITH THESE VEHICLES. THE MAIN CONCERN IS HEALTH SAFETY AND POSSIBLE ELECTRICAL ISSUES THAT CAN RESULT FROM SO MUCH INTERIOR WETTING. I HAD CONTACTED THE DEALER AGAIN (BILL BYRD KIA PANAMA CITY FL) TO ASK IF THERE WAS ANY NEW INFORMATION CONCERNING THIS ISSUE AND SPOKE WITH AND ALLAN AND A CHRIS AT THE SITE AND WAS HUNG UP ON BY BOTH INDIVIDUALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846334March 13, 2016
ELECTRONIC STABILITY CONTROL (ESC)
FILE A VEHUILCE SAFETY COMPLAINT 07/09/2014; CONFIRMATION #: 10609442 AND HAVE NOT RECEIVED ANY FEEDBACK, RESPONSE OR STATUS TO MY ISSUE, WHICH I FOUND OUT MANY KIA SOUL DRIVERS ARE HAVING, BUT NO RECALL HAS BEEN ISSUED TO RESOLVE TEH PROBLEM. THE ECS ON VARIOUS OCCASION COMES ON WHILE DRIVING OR WHEN AT A STOP LIGHT. PUSHING THE ECS ON/OFF SWITCH DOES NOTHING, LIGHT STAYS ON. TURHN ENGINE OFF THEN ON, LIGHT STILL STAYS ON. CONTACTED DEALER THEY SAID BEING IT IT WHEN IT HAPPENS, TO BE CHECKED OUT, BUT THE LIGHT DOES NOT COOPERATE. THE ECS LIGHT PROBLEM STARTED WHEN A RECALL FOR THE BRAKE SWITCH WAS REPLACED. THE PROBLEM STARTED IN 2014 AND OCCURS A FEW TIMES EACH YEAR TO THE CURRENT DATE OF FEB 18 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836997February 18, 2016
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE HORN FAILED TO OPERATE INTERMITTENTLY WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 03/30/16.*JB UPDATED 04/14/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825683February 11, 2016
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE SEAT BELT UNLATCHED AND STRUCK THE CONTACT IN THE FACE. THE AIR BAG LIGHT ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 86,285.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10823399February 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH DURING ICY ROAD CONDITIONS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10810472December 15, 2015
VISIBILITY/WIPER
VEHICLE HAD BEEN PARKED IN DRIVEWAY OVERNIGHT. TEMPERATURE HAD BEEN AT OR SLIGHTLY ABOVE FREEZING OVERNIGHT. WHEN DRIVER ENTERED VEHICLE AND SHUT DRIVER'S SIDE DOOR THE REAR WINDOW EXPLODED OUTWARD FROM THE CENTER OF THE WINDOW DOWN TO THE POINT OF THE REAR WIPER. OUTSIDE EDGES OF WINDOW ALSO SHATTERED/DISINTEGRATED ALONG THE OUTSIDE EDGE OF THE SEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795314November 22, 2015
STRUCTURE:BODY
WHILE TRAVELING AT 55MPH THE HOOD RELEASED HITTING THE ROOF ABOVE THE WINDSHIELD. CAUSED DAMAGE TO THE ROOF, THE HOOD AND THE FENDERS. NOTE THAT THE HOD HAD NOT BEEN OPENED FOR OVER A MONTH. ALSO NOTE THAT THE HOOD WAS IN THE FULLY CLOSED POSITION BEFORE STARTING OUT ON THE ROAD ON 11/20/2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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