Kia Soul Complaints (2010)

135 consumer complaints on file.

#10412239July 14, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT WHILE ACCELERATING AT A LOW SPEED OUT OF A PARKING SPACE, THE FRONT DRIVERS SIDE DOOR SUDDENLY CAUGHT ON FIRE. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE AND CURRENT MILEAGES WERE 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10410276July 1, 2011
VISIBILITY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
SHATTERED HATCHBACK GLASS. I WAS JUST GETTING IN MY2010 KIA SOUL AFTER WORK. I OPENED DRIVER SIDE , SAT IN, AS I CLOSED DRIVER DOOR THE HATCHBACK GLASS SIMPLY SHATTERED AND FELL APART. I WAS IN TOTAL SHOCK . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410115June 30, 2011
SUSPENSION, TRACTION CONTROL SYSTEM, WHEELS
I AM AN OWNER OF A 2010 KIA SOUL, PURCHASED IN JULY 2009. IMMEDIATELY NOTICED WITH THE SLIGHTEST MOISTURE ON ROAD, CAR COULD BARELY HANDLE AT LOW SPEEDS AND THE TRACTION LIGHT AND LOW AIR PRESSURE LIGHT CONSISTENTLY CAME ON AND OFF. WAS TOLD IT WAS "NOT A PROBLEM" BY DEALER AND WOULD WEAR OFF. MY CAR WAS INVOLVED IN A LOW SPEED ACCIDENT WHICH SIDE SWEPT THE RIGHT SIDE OF THE CAR AT A SPEED OF APPX 10 MPH AND DROVE THE LEFT FRONT WHEEL INTO CURB. CAR HAD PASSENGER SIDE BODY DAMAGE AND SOME HEAVY SCUFFING TO THREE WHEELS WHICH BODY SHOP REPAIRED. IN OCTOBER OF 2010, CLIPPED CURB TRAVELING AT APPX 20 MPH. SEVERE DAMAGE TO BOTH RIGHT SIDE WHEELS, HAD TO REPLACE THEM AS WELL AS CONTROL ARM WHICH SEEMED TO BE RIDICULOUS AMOUNT OF DAMAGE FOR SUCH A SMALL INCIDENT HOWEVER HAD REPAIRS AND ALIGNMENT DONE, ALIGNMENT COULDN'T BE DONE TO SPECS, SUGGESTED I TAKE TO DEALER. TOOK CAR INTO DEALER FOR ALLIGNMENT AND TO HAVE SOUND IN FRONT RIGHT WHEEL WELL INVESTIGATED. DEALER STATED REAR TOE OF CAR WAS "OUT" NEED TO HAVE A BODY SHOP LOOK AT IT. BACK TO BODY SHOP WHICH REVEALED ENTIRE REAR AXLE NEEDED TO BE REPLACED AND THAT FRONT WHEEL BEARING BLOWN. HAD AXLE REPLACED TOOK TO DEALERSHIP TO HAVE WHEEL BEARING REPLACED AND ANOTHER ALLIGNMENT, REAR OF CAR WOULD NOT ALIGN TO SPECS. BOTH DEALERSHIP AND BODY SHOP STATES THAT EITHER THE ORIGINAL SPECS FOR CAR WERE WRONG OR PERHAPS EITHER THE ORIGINAL AXLE OR THE REPLACEMENT AXLE FROM KIA WAS BUILT OUT OF SPECS. MY CONCERN IS THAT THIS IS A LIGHTLY DRIVEN CAR IN TOWN ONLY INVOLVED IN TWO VERY MINOR ACCIDENTS AND THERE IS THIS SIGNIFICANT, EXPENSIVE DAMAGE ONLY TO BE TOLD IT MAY HAVE NEVER BEEN RIGHT IN THE FIRST PLACE? I'VE SEEN MANY MORE COMPLAINTS ABOUT THE SUSPENSION AND LOW PROFILE TIRES ON INTERNET, THOUGHT IT WAS WORTH REPORTING. I DO NOT FEEL SAFE IN THIS CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10407464June 20, 2011
TIRES, TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2010 KIA SOUL WITH NEXEN CLASS A PREMIUM TIRES, SIZE P205/55 R/16 AND DOT NUMBER AE8K. THE CONTACT STATED THE DRIVERS SIDE REAR TIRE SIDEWALL BLEW OUT ON MARCH 15, 2010 AND ON JUNE 15, 2010. THE CONTACT CONFIRMED THAT THE FRONT PASSENGER SIDE TIRE ALSO BEGAN TO EXHIBIT A BLISTER AND WOULD POTENTIALLY BLOW OUT. THE CONTACT WAS TOLD BY THE MANUFACTURER THAT NOTHING COULD BE DONE, BECAUSE THE TIRES WERE NOT UNDER RECALL. THE FAILURE MILEAGE WAS 16,933 FOR THE FIRST BLOW OUT AND 21,731 FOR THE SECOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402644May 25, 2011
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING ON I-95 IN SOUTH FLORIDA I HAD A DIFFICULT TIME GETTING MY 2010 KIA SOUL TO STOP DURING A PANIC STOP SITUATION. I AM OVER 210 LBS. AND HAD TO PUT EVERY OUNCE OF STRENGTH I HAVE TO GET THE CAR TO STOP. I AM 63 AND HAVE BEEN DRIVING SINCE 15 AND NEVER HAD A CAR REACT LIKE THIS KIA. IT HAS 4-WHEEL DISC BRAKES. IF [XXX] WAS DRIVING WE WOULD HAVE ENDED UP ON THE REAR DECK OF THE CAR IN FRONT OF US. [XXX] IS SMALL AND WOULD NOT BEEN ABLE TO PUSH AS HARD AS I DID. I TOOK THE CAR TO THE DEALER AND THEY COULD NOT FIND ANYTHING WRONG. I WOULD LIKE TO MAKE YOU AWARE OF THIS PROBLEM (BRAKING ISSUES) BECAUSE I CERTAINLY NEED A CAR WHICH WILL STOP ON COMMAND. I TALKED TO A YOUNG GIRL HERE IN NASHUA WHO OWNS A 2011 KIA AND SHE TOLD ME SHE THOUGHT THERE WAS SOMETHING "WRONG" WITH HER BRAKES ALSO. IT IS VERY SCARY WHEN A CAR WON'T STOP LIKE IT SHOULD. THANK YOU FOR LISTENING TO MY COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386126March 1, 2011
VISIBILITY
I WAS RETURNING FROM A TRIP WHEN I GOT A SMALL ROCK CHIP. I HAD IT FILLED AND EVERYTHING SEEMED FINE. THIS MORNING, WHEN I DROVE TO WORK, MY WINDSHIELD WAS FINE, BUT THIS AFTERNOON, THERE WAS AN L SHAPED CRACK IN THE BOTTOM MIDDLE OF MY WINDSHIELD. I AM FINDING THAT THIS WINDSHIELD CRACKS AND CHIPS WITH GREAT EASE. AT THIS POINT, THAT CRACK CANNOT BE "FILLED," THE WINDSHIELD NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382890February 16, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT WAS DRIVING 30 MPH WHEN THE WINDSHIELD WAS STRUCK BY A SMALL ROCK CAUSING EXTENSIVE DAMAGE TO THE GLASS. THE VEHICLE WAS TAKEN TO A GLASS SPECIALIST WHO ADVISED THE CONTACT THAT THE WINDSHIELD WOULD FRACTURE AGAIN IF STRUCK AND RECOMMENDED REPLACING WITH TOUGHER GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD HAVE AN ENGINEER FURTHER EXAMINE THE WINDSHIELD GLASS. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 10,813.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382807February 15, 2011
STEERING
KIA SOUL STEERING ASSEMBLY FAILURE (TEMPORARY) WHEN TURNING THE 2010 KIA SOUL SHARPLY (AS FAR AS IT WILL GO EITHER RIGHT OR LEFT) AND ATTEMPTING TO STRAIGHTEN THE WHEEL QUICKLY AFTER TURNING RESULTS IN THE ENTIRE STEERING WHEEL TIGHTENING TO WHERE YOU CANNOT TURN IT FOR A COUPLE SECONDS AS THOUGH IT LOCKS UP. ALSO, WHEN IDLE, TURNING THE STEERING WHEEL RESULTS IN A TUGGING SENSATION FROM THE POWER STEERING PUMP THAT VIBRATES THROUGH THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381435February 10, 2011
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH A PIECE OF METAL ON THE ROAD HIT THE VEHICLE. WHEN HE STOPPED AT A GASOLINE STATION HE NOTICED THAT THE FUEL WAS SPILLING BACK OUT AND ASSUMED THAT THE METAL FRACTURED THE FUEL TANK. THE VEHICLE WAS INSPECTED BY A INDEPENDENT MECHANIC WHO INFORMED THE DRIVER THAT THERE WAS A HOLE IN THE FUEL TANK AND ADVISED HIM THAT IT NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380667February 2, 2011
VEHICLE SPEED CONTROL
FACTORY CRUISE CONTROL WAS IN USE AT APPROXIMATELY 45 MPH. WHEN THE BRAKE WAS APPLIED, THE CRUISE CONTROL DID NOT DISENGAGE. INSTEAD THE ENGINE RACED IN AN ATTEMPT TO MAINTAIN THE CAR SPEED AT 45 MPH. I TESTED THE CRUISE CONTROL THE NEXT DAY 2 TIMES AT DIFFERENT SPEEDS AND EACH TIME THE CRUISE CONTROL WOULD NOT DISENGAGE WITH APPLICATION OF THE BRAKE. IT DID DISENGAGE EACH TIME WHEN THE CRUISE CONTROL ON/OFF SWITCH WAS DEPRESSED. THE CRUISE CONTROL HAS WORKED WITHOUT ANY PROBLEMS PRIOR TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376831January 16, 2011
AIR BAGS:SIDE/WINDOW
09/09/2010 I WAS T-BONED IN A 2010 KIA SOUL WITH 1822 MILES ON THE ODOMETER. THE CAR THAT HIT ME WAS A MURANO GOING 45 MPH. THE IMPACT WAS ON THE DRIVER SIDE QUARTER PANEL AND DRIVER DOOR. I SUSTAINED A CONCUSSION FROM HITTING THE DRIVER SIDE WINDOW AND SOME SPECTACULAR BRUISING ON MY LEFT ARM AND SHOULDER. NOT ONE OF THE SIX AIRBAGS DEPLOYED. I PURCHASED THIS CAR BECAUSE OF THE SAFETY RATING AND THE NUMBER OF AIRBAGS. TODAY 01/16/2011 THE CAR IS STILL IN THE SHOP. REPAIRS HAVE BEEN A NIGHTMARE. THE FRONT DRIVER SIDE WHEEL WAS BENT PARALLEL TO THE GROUND. I AM NOT A HAPPY CAMPER. *LN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10372288December 23, 2010
STEERING
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL BECAME STUCK IN THE TURNING POSITION AND THE VEHICLE STALLED. THE CONTACT TURNED THE VEHICLE BACK ON AND WAS ABLE TO DRIVE NORMALLY. THE FAILURE WOULD CONTINUE TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN COULD NOT DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WORK SOMETHING OUT AS LONG AS THE CONTACT DOES NOT INVOLVE A LAWYER. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369845December 9, 2010
PARKING BRAKE
I AM THE OWNER OF A 2010 SOUL. THE CAR ROLLED DOWN A HILL IN 1ST GEAR WITH THE EMERGENCY BRAKE ON TWICE, THE 2ND TIME INTO A RIVER. NOW EVERY TIME IT IS DAMP OR COLD THE EMERGENCY BRAKE STICKS [STAYS ON WHEN THE LEVER IS DISENGAGED] AND I END UP DRIVING WITH THE BRAKE ON. THE ENTIRE CAR SHAKES UNTIL THE BRAKE LETS GO. I HAVE HAD THE CAR LOOKED AT BY MY LOCAL DEALER TWICE AND THEY HAVE DONE NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369233December 5, 2010
VISIBILITY
WINDSHIELD CRACKED AT BASE OF WINDOW COVERED BY THE WIPER NOT WHERE A ROCK COULD ACCESS IT. THE CRACK HAS SINCE SPREAD ACROSS THE ENTIRE SURFACE OF THE WINDOW. THIS HAPPENED IN MARCH OF 2010 AFTER HAVING THE CAR FOR 4 MONTHS. I AM UNWILLING TO FIX DUE TO THE OTHER COMPLAINTS. THIS SHOULD BE RECALLED AND REPLACED WITH AMERICAN GLASS THAT IS NOT SO SOFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368461December 1, 2010
STEERING, STRUCTURE:BODY:DOOR
ALL INTERIOR DOORS ARE NICKED AND SCRATCHED ESPECIALLY THE FRONT DOORS. THE INTERIOR OF MY CAR LOOKS LIKE A TEN YEAR OLD CAR AND THIS IS A 2010 SOUL. CALLED KIA MANY TIMES AND THEY JUST CONTINUE TO TELL ME THEY ARE WORKING ON IT. I HAVE HAD MY CAR FOR A YEAR AND A HALF ALREADY! I WANT THE PANELS REPLACED WITH A HIGHER QUALITY PRODUCT. ALSO HAVE NOTICED WHEN I DRIVE ON ROUGH ROAD OR HIT BUMPS OR HOLES THE CAR SEEMS TO LOOSE CONTROL A BIT. LIKE IT SKIPS ACROSS THE ROAD AND I CAN'T STOP IT. I CAN'T SEEM TO STEER IT FOR THAT BRIEF SECOND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365829November 15, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED FORWARD UNTIL THE CONTACT APPLIED THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THIS FAILURE OCCURRED INTERMITTENTLY IN THE PAST. THE FAILURE AND CURRENT MILEAGE WAS 4,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365637November 14, 2010
VISIBILITY
ROCK BARELY TAPS WINDSHIELD CAUSING DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362432October 26, 2010
STEERING
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 10 -15 MPH AND MAKING A LEFT TURN THE FRONT WHEELS WOULD NOT STRAIGHTEN WHICH CAUSED THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE LEFT SIDE OF HER VEHICLE WAS DAMAGED. ONE PASSENGER SUSTAINED INJURIES TO HER HAND. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. SHE WAS UNABLE TO PROVIDE A VIN. THE FAILURE AND CURRENT MILEAGES WERE 2200.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10362292October 25, 2010
STRUCTURE:BODY, TIRES:SIDEWALL
KIA SOUL 2010 PURCHASED IN MARCH 2010. THE CLIPS TO MY FRONT BUMPER HAVE ALL BROKEN AND IT WAS GLUED ON SO IT WILL STAY ON UNTIL OUR MECHANIC PUT BOLTS TO HOLD IT BETTER. DEALERSHIP WOULD NOT FIX IT SINCE THEY STATED I WAS IN AN ACCIDENT, BUT I WAS NOT IN ONE. THE BUMPER STARTED FALLING OFF BEFORE 10,000 MILES. THERE ARE NO DENTS OR DINGS IN THE FRONT BUMPER AREA. THE ANTI-LOCK BRAKES LOCKED UP AFTER I HAD BY FOOT ON THE BRAKES FOR AN EXTENDED AMOUNT OF TIME. THIS HAPPENED AT ABOUT 11K MILES. THE TRANSMISSION DOES NOT ALWAYS SHIFT WHEN IT SHOULD. THE BRAKE RELAY WAS FIXED BY THE DEALERSHIP. THE BRAKES DID HAVE A SMALL FIRE WHEN I MOVED IT NOT REALIZING IT WAS THE BRAKES. I ASSUMED THE TRANSMISSION WAS GOING DUE TO OTHER ISSUES WE WERE HAVING WITH THE VEHICLE. THE SIDE WALL OF MY TIRE (NEXEN) HAD A HUGE HOLE AFTER THEY BLEW AT ABOUT 7500 MILES. THE DEALERSHIP DID NOT BALANCE OR ALIGN MY CAR PROPERLY. I ALSO HAVE BEEN TOLD THAT THEY ARE TO HURRY OIL CHANGES AND OTHER REPAIRS BY NOT COMPLETING ALL THE PROPER CHECKS BECAUSE THERE IS NOT ENOUGH MECHANICS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10359951October 11, 2010
INTERIOR LIGHTING
I HAD MY 2010 KIA SOUL PARKED IN MY GARAGE AFTER ARRIVING HOME WITH IT ON 9/1/10, AT ABOUT 715 PM. AT 8 PM, MY DAUGHTER NOTICED SMOKE AND WE FOUND IT WAS THE GARAGE WAS ON FIRE. THE FIRE COMPLETELY DESTROYED BOTH OF MY CARS, MY GARAGE AND MY HOUSE AND EVERYTHING IN IT. THE INVESTIGATION FOUND IT WAS THE KIA THAT STARTED ON FIRE. ON 9/1/10, KIA CAME OUT WITH A RECALL ON THE SPEAKER LIGHTS THAT ARE PRONE TO START A FIRE. KIA SAYS MY CAR WAS NOT INVOLVED IN THAT RECALL, BUT IT DID START ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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