Kia Soul Complaints (2015)

908 consumer complaints on file.

#10723359June 4, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. ...UPDATED 01/05/17 *BF UPDATED 10/18/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717885May 21, 2015
SEAT BELTS
AFTER BUCKLING THE SEAT BELT ON THE FRONT PASSENGER SEAT AND GOING DOWN THE ROAD IF YOU TRY TO LEAN FORWARD ONE FINDS THAT THE SEAT BELT IS LOCKED AND WILL NOT PERMIT ANY MOVEMENT YOU HAVE TO RELEASE THE SEAT BELT AND THEN RETURN IT TO ITS PARKED POSITION AND THEN PULL IT BACK OUT AGAIN. ONCE THAT HAS BEEN DONE YOU CAN MOVE FORWARD OR PULL ON THE BELT ONLY ONCE BEFORE IT LOCKS UP AGAIN. I FEEL VERY UNSAFE WHEN THE SEAT BELT DOES THIS BECAUSE I FEEL THAT IN A SERIOUS ACCIDENT ONE MIGHT NOT BE ABLE TO RELEASE THE SEAT BELT IF THERE WAS A LOT OF TENSION ON THE BELT FROM ITS OWN TIGHTENING. ONE SHOULD BE FREE TO LEAN FORWARD TO OPEN THE GLOVE COMPARTMENT OR TURN TO ATTEND TO MATTERS IN THE BACK SEATS. I HAVE ACTUALLY SIMULATED A SCENARIO WHERE THERE WAS EXTREME TENSION ON THE BELT FROM PUSHING BACK IN MY SEAT AND TIGHTENING THE BELT BY PUSHING THE BELT BACK UP OVER MY SHOULDER AND WHEN I TRIED TO RELEASE THE BELT IT WAS SO HARD TO PRESS THE RELEASE BUTTON THAT I HAD TO ASK MY WIFE TO GET A RUBBER MALLET AND A LONG SCREWDRIVER SO THAT I COULD HIT THE RELEASE BUTTON WITH THE SCREW DRIVER AGAINST THE RELEASE BUTTON. IT FINALLY DI DISENGAGE. I TOLD MY WIFE TO GO TO THE DEALER AND TELL THEM TO FIX IT AND SHE WAS TOLD THERE WAS NOTHING WRONG WITH IT. WE HAD A 2013 KIA SOUL AND THE SEAT BELTS DID THE SAME THING. I FIND THIS SITUATION TO BE EXTREMELY UNSAFE AND IN CERTAIN SITUATIONS THIS PROBLEM COULD BE THE ROOT CAUSE OF FATALITIES.I HAVE MENTIONED THIS TO THE DEALER IN REGARD TO THE 2015 AND THEY SAID THEY CHECKED IT AND IT WORKS FINE.IT DOES NOT WORK FINE BY ANY STANDARD. I THINK THE DEALER/KIA KNOW THERE'S A PROBLEM BUT NEED TO BE TOLD TO FIX IT. AT BEST THIS IS A MAJOR NUISANCE AND AT WORST IT IS A DEATH TRAP FROM WHICH WITHOUT A KNIFE ONE CANNOT ESCAPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715532May 10, 2015
FUEL/PROPULSION SYSTEM
FROM THE DATE OF PURCHASE UNTIL PRESENT THE VEHICLE HAS A LAG IN ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS FROM FIRST TO SECOND GEAR. THE LAG CAUSES A DANGEROUS CONDITION WHEN PULLING OUT. TOOK IT BACK TO THE DEALER 2 TIMES, AND EACH TIME WAS TOLD THERE WAS NOTHING THEY COULD DO UNTIL A ENGINE LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715228May 7, 2015
UNKNOWN OR OTHER
KIA COUNTRY OF CHARLESTON, SOUTH CAROLINA SOLD ME A NEW 2015 KIA SOUL WHILE UNDER AN ACTIVE RECALL, PRIOR TO THE RECALL WORK BEING COMPLETED, IN APPARENT VIOLATION OF 49 U.S.C., SECTION 30112(A)(3). KIA SERVICE CAMPAIGN 116, A SAFETY RECALL TO CORRECT A POTENTIAL UNSAFE CONDITION RESULTING FROM THE FRACTURING OF THE ACCELERATOR PEDAL, APPEARS TO HAVE BEEN IN EFFECT WELL IN ADVANCE OF MY PURCHASE DATE OF 02 APRIL 2015. IT SEEMS THAT IN THE RUSH TO SELL ME THE VEHICLE, THE RECALL WORK WAS NOT COMPLETED, AND I WAS NOT NOTIFIED THAT A RECALL WAS IN EFFECT. I ONLY FOUND OUT ABOUT THE RECALL AFTER REGISTERING ON A KIA WEBSITE AS A KIA OWNER, WHEN AN AUTOMATED SYSTEM MATCHED MY NEW VEHICLE'S VIN NUMBER TO THE RECALL, AND INDICATING IT AS INCOMPLETE. THE SOUL WAS TAKEN IN FOR SERVICE AND THE RECALL WAS COMPLETED ON 24 APRIL 2015, AFTER THE VEHICLE HAD BEEN DRIVEN 1208 MILES WITH THE POTENTIAL UNSAFE DEFECT, WITH NO OTHER NOTIFICATION FROM THE DEALERSHIP OR THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712442April 23, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING AT 25 MPH, THE SUNROOF GLASS SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712114April 22, 2015
AIR BAGS, SERVICE BRAKES
CAR WOULD NOT BRAKE AS IT PULLED INTO A PARKING SPOT. ENDED UP STOPPING IN A STOREFRONT. NO SIGNIFICANT VISIBLE DAMAGE. NO AIRBAGS DEPLOYED. ALL THREE PASSENGERS (INCL ONE 3 YR OLD) WERE COMPLETELY UNSCATHED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10661753January 29, 2015
ENGINE AND ENGINE COOLING
2015 KIA SOUL SPUTTERED WHEN GOING FROM FIRST GEAR, TO SECOND GEAR AND THEN THIRD. CW ALSO, THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. A DIAGNOSTICS REVEALED, THE VEHICLE WAS NOT FIRING ON ALL FOUR CYLINDERS AND THAT WAS THE REASON THE VEHICLE SEEMED SLUGGISH. THE ENGINE COVER WAS REMOVED AND IT WAS DISCOVERED ALL THE CYLINDERS WERE NOT CONNECTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650225October 27, 2014
WHEELS, SEATS, AIR BAGS
WHILE DRIVING DOWN FAIRMOUNT BLVD. I HIT A POT HOLE, CAUSING MY TIRE TO GO FLAT AND THE AIR BAGS CAME OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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