Kia Soul Complaints (2014)

905 consumer complaints on file.

#10659135November 18, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I WAS APPROACHING A TRAFFIC LIGHT AND THE LIGHT WAS GREEN AND TRAFFIC IN FRONT OF ME WAS MOVING. I MUST HAVE TAKE MY EYES OFF THE CAR IN FRONT OF ME AND THE GREEN LIGHT FOR JUST A FEW SECONDS AND WHEN I LOOKED AHEAD THE CAR IN FRONT OF ME HAD STOPPED AT THE TURNING LIGHT AND I RAN INTO THE BACK OF IT. NEVER EVEN HAD A CHANCE TO HIT THE BRAKES. MY CAR HAD A LOT OF DAMAGE TO THE FRONT HALF BUT THE AIRBAG NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10652449November 4, 2014
STRUCTURE:BODY, POWER TRAIN
DRIVING SOUL DOWN HIGHWAY WHEN ANOTHER CAR CAME ACROSS THE HIGHWAY- THREE LANES, FROM A PRIVATE DRIVE IN FRONT OF ME TO ACCESS TURNING LANE. I HIT HIS REAR DRIVER SIDE WITH MY FRONT LEFT DRIVERS SIDE. AIR BAGS DID NOT DEPLOY. CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10652528November 4, 2014
STEERING
I HAVE RECEIVED A SAFETY RECALL NOTICE ON MY KIA ON JULY 25, 2014. I HAVE TRIED UNSUCCESSFULLY TO HAVE IT FIXED FOR THE LAST THREE MONTHS. NEITHER KIA AND THE DEALERSHIP HAVE NOT FIXED THE PROBLEM AND I KEEP GETTING EXCUSE AFTER EXCUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652571November 4, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, SEAT BELTS
SHORTLY AFTER BUYING MY NEW 2014 KIA SOUL IN MARCH 2014, I NOTICED THAT ACCELERATION DELAYED USUALLY FROM A STOP LIGHT, STOP SIGN OR STOP/GO TRAFFIC AND WOULD NEED TO PUMP GAS FOR CAR TO MOVE THEN IT WILL TAKE OFF QUICK AND ALMOST BECOME OUT OF CONTROL, ALSO FEELS AS THOUGH LOSE POWER STEERING AND PROPER BRAKING. DEALER SERVICE COULD NOT FIND ANY ERROR CODES ON SCAN SO NO FIX. AFTER 2ND ATTEMPT TO LOOK AT PROBLEM I WAS TOLD BY SERVICE MANAGER THAT IF I WAS DRIVING IN ECO MODE THAT COULD BE THE ISSUE. IF KIA KNOWS THIS WHY EVEN OFFER THAT MODE? I ALSO HAVE A PROBLEM WITH THE PASSENGER FRONT SEAT BELT THAT ONLY ALLOWS SLIGHT MOVEMENT BEFORE IT LOCKS TIGHT AND DOES NOT RETRACT WITHOUT UNLATCHING COMPLETELY. UPON INSPECTING OTHER CARS ON LOT WITH SERVICE MANAGER WE FOUND THE OPTIMA, SOUL, SPORTAGE ALL DO THE SAME THING ON PASSENGER FRONT ONLY ALLOWING EXTENDING THE SEATBELT/OR MOVEMENT ABOUT HALFWAY FORWARD BEFORE IT LOCKS AND WILL NOT RETRACT. THE GAS MILEAGE LISTED ON WINDOW TAG WAS OVER-INFLATED AT 27 MPG IT SEEMS TO AVERAGE CLOSER TO 23-24 MPG. FINALLY I WAS IN AN ACCIDENT WHICH I REAR-ENDED SOMEONE AT STOPLIGHT AND WHILE I FELT THERE SHOULD HAVE BEEN PLENTY OF TIME TO STOP THE BRAKES DID NOT FEEL AS THOUGH THEY WORKED AT ALL, THE CAR JUST KEPT GOING, THE WEATHER WAS DRY. IT WAS SUGGESTED BY A BRAKE & TIRE SPECIALIST TO GO TO DEALER FOR FULL INSPECTION, BUT I HESITATE TO RETURN TO KIA DO TO ALL MY OTHER ISSUES THAT CAN'T BE FIGURED OUT BECAUSE THE DIAGNOSTICS CAN NEVER FIND AN ERROR CODE. I WILL BE TAKING MY CAR IN FOR A COMPLETE TEAR DOWN BY A 3RD PARTY BRAKE SPECIALIST FOR BRAKE/SENSOR/MASTER CYLINDER INSPECTION AS I DON'T EVEN FEEL SAFE TO DRIVE THIS NEW CAR WITH APPROX 17,000 MILES. I HAVE SINCE OPENED A CASE WITH KIA CONSUMER ASSISTANCE DUE TO THE MANY ONGOING ISSUES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10651848November 1, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
TL- THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HESITATED CONSTANTLY WHEN SHIFTING GEARS AND WAS SLOW TO PICK UP SPEED. THE VEHICLE WAS TAKEN TO A DEALER, WHO RECOMMENDED REPLACING THE TIMING BELT BUT DID NOT PROVIDE A SPECIFIC DIAGNOSIS TO REMEDY THE FAILURE. THE CONTACT NOTIFIED THE DEALER OF THE SAFETY CONCERN WITH THE VEHICLE SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. DYD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644226October 13, 2014
POWER TRAIN
WHEN ACCELERATING FROM FULL STOP OR ROLLING STOP, VEHICLE HESITATES AND LOSES POWER WHEN SHIFTING FROM 2ND TO 3RD GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641926October 7, 2014
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE
THE REAR WINDSHIELD DID NOT SEEM PROPERLY SECURED OR GLUED. THERE IS NO SECURED CORNERS. OCTOBER 5, 2014 I UNLOADED MY GROCERIES WHEN I SHUT THE HATCH BACK THE REAR GLASS SHATTERED. I HAVE SPOKEN TO OTHERS WITH THE SAME CAR AND A FEW HAVE EXPERIENCED THE SAME ISSUE. THE DEALER STATES THAT THEY DO NOT COVER THE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632366September 11, 2014
FUEL/PROPULSION SYSTEM
WE WERE DRIVING 75 MPH. ON I-75 OUTSIDE DALTON GEORGIA IN LOTS OF TRAFFIC (THE OUTER LANE) AT WHICH TIME THE VEHICLE LOST ALL POWER AND SHUT DOWN. WE GRADUALLY COASTED TO THE SIDE OF THE ROAD AVOIDING NEAR CRASHES AND STOPPED COMPLETELY. WE TRIED RESTARTING THE VEHICLE AND IT WOULD NOT START. AFTER ABOUT 10 MINUTES THE VEHICLE RESTARTED BUT HAD NO POWER TO DRIVE. WE WERE TOWED TO A DEALERSHIP IN DALTON GEORGIA AND THE SERVICE PEOPLE LOOKED AT THE VEHICLE ON 8/18/2014 & SAID THEY COULD FIND NOTHING WRONG. WE PROCEEDED ON TOWARDS OUR DESTINATION. ON 8/16/2014 (THE SAME DAY THEY FOUND NOTHING) WE HAD TRAVELED APPROXIMATELY 161 MILES FURTHER SOUTH ON I-75 (OUTSIDE MACON GEORGIA) WHEN THE CAR DID THE SAME THING. IT SHUT DOWN DRIVING 75 MPH IN MAJOR TRAFFIC. OUR VEHICLE DID THE SAME THING AS IT DID ON 8/16/2014, LOSS OF ALL POWER. WE WERE THEN TOWED TO MACON GEORGIA KIA DEALERSHIP. ON 8/17/2014 THEY INFORMED US THEY WERE REPLACING A "PRESSURE PUMP" AND SHOULD RECEIVE IT 8/18/2014. THE DEALERSHIP INSTALLED THE PRESSURE PUMP AND HAD THE TECHNICIAN DRIVE IT FOR APPROXIMATELY 30 MILES AND IT SHUT DOWN ON HIM. AT THIS POINT THEY WERE UNSURE OF WHAT TO DO AND DID MULTIPLE TEST ON THE VEHICLE. WE WERE ADVISED TO LEAVE THE VEHICLE THERE AND THEY WOULD GET IT BACK TO US. WE RETURNED TO OHIO IN A RENTAL VEHICLE ON 8/22/2014. OUR CAR WAS TRANSPORTED BACK TO OHIO 9/3/2014 BY THE KIA COMPANY WITH NO FURTHER FINDINGS. WHEN THE DEALERSHIP CONTACTED ME TO LET ME KNOW MY VEHICLE WAS BEING RETURNED AND THEY FOUND NOTHING ELSE THEY STATED THAT A 2014 KIA SOUL ON THEIR LOT DID THE SAME THING DURING A "TEST" DRIVE. I AM DEATHLY AFRAID TO DRIVE THIS VEHICLE SINCE I HAD MY LIFE FLASH BEFORE US 2 TIMES AND A 3RD TIME ON THE TECHNICIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626163August 18, 2014
ENGINE, ELECTRICAL SYSTEM, STRUCTURE:BODY
WE HAD BEEN DRIVING FOR ABOUT 20 MINUTES. WE PULLED OFF HIGHWAY TO LOOK AT A TOURIST ATTRACTION. NO INDICATION WHATSOEVER THAT ANYTHING WAS WRONG WITH THE CAR. PARKED, TURNED CAR OFF. GOT OUT. GLANCED BACK AT THE CAR AND SMOKE WAS POURING OUT FROM UNDER THE HOOD. SOON THERE WERE FLAMES DRIPPING FROM UNDERNEATH FRONT END (LOOKED LIKE MELTING PLASTIC). CALLED FIRE DEPARTMENT. WITHIN 1 MINUTE FLAMES WERE JUMPING UP ON INTERIOR (DASH AREA) AND EXTERIOR (UNDER HOOD). GOT FIRE EXTINGUISHER FROM NEARBY BUSINESS, BUT WITH HOOD CLOSED, DID NOT HELP. WITHIN 4 MINUTES ENTIRE FRONT END AND FRONT INTERIOR WERE ENGULFED IN ENORMOUS FLAMES. MANY POPPING NOISES (EXPLOSIONS). FIRE DEPARTMENT ARRIVED AFTER ABOUT 5 MINUTES AND EXTINGUISHED THE FIRE. ENTIRE FRONT END OF CAR MELTED TO THE GROUND. I SHOULD NOTE THAT WHILE WE LEFT THE CAR UNLOCKED WHEN WE GOT OUT, THE DOORS LOCKED THEMSELVES DURING THE FIRE, AND THE KEY FOB WAS INOPERABLE (LOCK ELECTRONICS IN THE CAR WERE FRIED). HAD A PERSON OR PET BEEN IN THE CAR, THEY WOULD HAVE BEEN TRAPPED. MY HUSBAND CUT HIS FACE DURING THIS, BUT DID NOT SEEK A DOCTOR. ALL PERSONAL ITEMS IN THE CAR ARE SEVERELY DAMAGED BY SMOKE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10618954August 5, 2014
STEERING
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND RESULTED IN A CRASH. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. FIVE MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,874. MAILED OUT 11/12/14 CONSUMER REQUEST*LJ UPDATED 12/2/14*CN THE CONSUMER STATED HE WAS DRIVING ON A SNOW COVERED ROAD. HE CAME UPON A CURVE AND TOOK HIS FOOT OFF THE ACCELERATOR, BUT HE BEGAN TO SKID SIDEWAYS AND COULDN'T CONTROL THE STEERING TO GET OUT OF THE SKID. THE VEHICLE FLIPPED AND ROLLED OVER A COUPLE OF TIME. THE CONSUMER WAS INJURED. UPDATED 01/08/15
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10617826July 31, 2014
STEERING
ON 6-29-2014, I WAS ON MY WAY TO CHURCH. THE WEATHER WAS GOOD. IM DRIVING AND ALL OF A SUDDEN MY CAR HITS A GUARDRAIL AND SPUN ACROSS THE STREET AND HIT A UTILITY POLE. NOW I'VE BEEN DRIVING FOR AT LEAST 30 YEARS AND I HAVE NEVER HAD A ACCIDENT ANYTHING. I WAS TAKEN TO THE HOSPITAL BY RESCUE SQUAD, WHERE I SUSTAIN SOME SERIOUS INJURIES, HEAD INJURY, RIGHT EYE WAS CUT BADLY, AND I WAS IN A COMA FOR A WEEK. DURING THIS INCIDENT I HAVE A POLICE REPORT STATING THERE WAS ZERO DRUGS OR ALCOHOL IN MY SYSTEM. I WAS DISCHARGED FROM THE HOSPITAL ON 7-15-2014, WHERE I STILL CAN'T WALK WITHOUT A WALKER OR CANE. I WOULD LIKE FOR THIS CASE TO BE INVESTIGATED TO ITS FULLY CONTENT BECAUSE THERE WAS A RECALL ON 2014 KIA SOUL 7-21-13 TO 1-17-2014 KIA # SC108 STEERING GEAR ASSEMBLY MAY SEPARATE CAUSE A CRASH NHTSA CAMPAIGN # 14332000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10617494July 30, 2014
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BE AVAILABLE IN THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617083July 29, 2014
ENGINE
UNDER NORMAL AND MILD ACCELERATION, THERE IS NOTICEABLE HESITATION AND POWER LOSS WHEN THE AUTOMATIC TRANSMISSION SHIFTS UP; MOST NOTICEABLE WHEN SHIFTING OCCURS FROM 2ND TO 3RD AND 3RD TO 4TH GEARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615498July 22, 2014
STEERING
I NOTICED A POP AS I WAS MAKING A LEFT HAND TURN AND THE STEERING WHEEL BECAME REALLY LOOSE. I BEGAN TO MAKE A U TURN A FEW MINUTES LATER AND THE STEERING WHEEL TURNED 360 DEGREES, BUT THE ACTUAL WHEELS DID NOT TURN WITH IT. I WAS STUCK IN THE MIDDLE OF THE STREET BECAUSE I COULD NOT TURN LEFT AND HAD TO REVERSE TO GET THE CAR STRAIGHT AGAIN. .... UPDATED 08/05/14 *BF UPDATED 08/19/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604855June 20, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
CRUISE CONTROL RANDOMLY CUT OFF. THEN ESC AND ABS LIGHTS COME ON AND DISABLES ANTI-LOCK BRAKES SYSTEM AND STABILITY CONTROL. BEST GUESS FAULTY BRAKE SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604464June 19, 2014
AIR BAGS, SERVICE BRAKES
ANIMAL RAN IN FRONT OF VEHICLE, WE WERE FORCED TO SLAM ON THE BRAKES, CAR DID NOT STOP. HEAD ON COLLISION INTO THE TREE(S). THE CAR STOPPED DEAD CENTER IN THE LARGE TREE I HIT, CAUSING MY BODY (PASSENGER) TO GO BETWEEN THE LAP BELT AND SHOULDER BELT. MY BODY SMACKED THE DASH AND HEAD SLAMMED INTO THE WINDSHIELD. AIRBAGS DID NOT DEPLOY. VEHICLE IS A TOTAL LOSS. UPDATED 07/01/14 *BF..UPDATED 08/12/14 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10592633May 20, 2014
ELECTRICAL SYSTEM
WE RECENTLY PURCHASED A NEW 2014 KIA SOUL. I NOTICED THAT THE IGNITION SWITCH LOCK CYLINDER IN THE STEERING COLUMN SEEMS VERY LOOSE. WITH THE KEY IN THE CYLINDER IT HAS TOO MUCH PLAY. THE KEY WIGGLES AROUND VERY LOOSELY. BEING CONCERNED THAT IT MAY CAUSE THE IGNITION SWITCH TO TURN OFF WHILE DRIVING, I TOOK IT TO TWO DIFFERENT KIA DEALERS' SERVICE DEPARTMENTS. BOTH TOLD ME IT'S NORMAL;. I'VE BEEN DRIVING SINCE 1969 AND HAVE NEVER SEEN AN IGNITION SWITCH HAVE THAT MUCH PLAY IN IT. I AM CONCERNED THAT THIS CONDITION MAY CAUSE THE CAR TO TURN ITSELF OFF WHILE DRIVING AND CAUSE AN ACCIDENT. PLEASE INVESTIGATE THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592341May 19, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE FIRST PANEL OF THE PANORAMIC SUNROOF SHATTERED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587791May 12, 2014
SERVICE BRAKES
WHEN BRAKING, THERE IS FADING PEDAL FEEL WHEREBY BRAKING GRIP IS NOT LINEAR WITH PEDAL PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586447May 4, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAD AN EMERGENCY AND TRIED AT NIGHT TO UNLOCK ELECTRIC DOORS FOR MY PASSENGERS AND I. UPON ATTEMPTING TO MANAGE THE EMERGENCY AND UNLOCK THE DOOR FOR MY PASSENGERS TO EXIT THE VEHICLE, I WAS GREATLY DELAYED BECAUSE THE "UNLOCK LIGHT IS NON FUNCTIONING" AND CAN'T BE SEEN IN THE DARK. THIS IS A SAFETY PROBLEM & I BELIEVE IT WARRANTS A RECALL BECAUSE THE DEALER REFUSES TO ACKNOWLEDGE IT AS A PROBLEM THAT NEEDS CORRECTING. THANKS GOD THERE WAS NO FIRE! PLEASE ADVISE AND ASSIST, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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