Kia Soul Complaints (2015)

908 consumer complaints on file.

#10937665December 27, 2016
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER WITHOUT ANY WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS KEPT FOR ABOUT TWO MONTHS BUT WAS UNABLE TO BE DIAGNOSED OR REPLICATED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS ABOUT 39,500. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934531December 11, 2016
ELECTRICAL SYSTEM
CHRONIC DEAD CAR. BATTERY TESTS FINE, NO DRAWS AND WAS REPLACED TO ENSURE FAILURES WERE NOT THE BATTERY. 30 DAYS OUT OF SERVICE TO DATE. DEALER/MANUFACTURER CANNOT DIAGNOSE ISSUE. THERE HAVE BEEN NOISES FROM FUSE BOX UNDER HOOD WHILE CAR IS DEAD. CLICKING NOISES INSIDE CAR, WHEN CAR IS DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920596November 1, 2016
ELECTRICAL SYSTEM
CAR BATTERY SEEMED DEAD THOUGH WHEN I TURNED THE KEY THE LIGHTS GO ON AND FLICKERING SOUND BUT DOESN'T CATCH. WHEN JUMP STARTED IT DIDN'T TAKE LONG MAYBE TWO MINUTES AND CAR STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906231September 13, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
YOU CRANK THE CAR THE DOORS LOCK. YOU LOSE ELECTRIC POWER YOU CAN'T OPEN THE DOORS!! NO WAY TO GET OUT OF CAR!! WAS LUCKY ONE WINDOW WAS DOWN!!ALL DOORS NEED TO BE ABLE TO OPEN WITH OUT POWER< WHAT IF ON FIRE OR IN WATER?? THE CAR WAS SETTING IN PARKING LOT OF WALMART LISTING TO RADIO AND THE BAT RAN DOWN!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903731September 6, 2016
UNKNOWN OR OTHER
CAR PURCHASED NEW IN FEB 2016. CAR HAD APPROXIMATELY 9,000 MILES ON IT AT THE TIME OF INCIDENT. MY DAUGHTER WAS DRIVING THE CAR AND UPON ARRIVING AT HER DESTINATION PARKED THE CAR. ON EXITING THE VEHICLE SHE AND HER FRIEND NOTICED SMOKE RISING FROM THE PASSENGER SIDE OF THE HOOD AT THE WINDSHIELD. THIS QUICKLY DEVELOPED INTO A SMALL FLAME. THE ENTIRE CAR WAS CONSUMED BY FIRE WITHIN THE 13 MINUTE RESPONSE TIME OF THE FIRE DEPARTMENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10898504August 25, 2016
ENGINE
THE CAR CAUGHT FIRE UNDER THE HOOD OF THE ENGINE. UPON ARRIVING HOME FROM GROCERY STORE PASSENGER NOTICED SMOKE UNDER THE HOOD. THE FIRE WAS EXTINGUISHED AND THE KIA EMERGENCY ROADSIDE SERVICE WAS CALLED. THE LOCAL KIA DEALER DOESNT WANT ANYTHING TO DO WITH THE CAR EVEN THOUGH THE CAR IS STILL UNDER FACTORY WARRANTY . KIA CORPORATE ISN'T MUCH HELP EITHER SAYING IT WILL BE 2-5 BUSINESS DAYS BEFORE SOMEONE FROM THERE WILL BE ABLE TO COME AND INSPECT IT. IN THE MEANTIME I AM STRANDED IN FORT WAYNE WITH NO TRANSPORTATION. AGAIN THE CAR IS STILL UNDER FACTORY WARRANTY!!!!!!!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10897902August 23, 2016
POWER TRAIN, SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN, SHIFTER, AND BRAKES FAILED TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE TWO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM A CERVICAL STRAIN AND MILD THORACIC FACIAL STRAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10893229August 4, 2016
VEHICLE SPEED CONTROL, STEERING, SEAT BELTS
CURRENT ISSUES WITH MY CAR, LURCHES FORWARD, LOSES POWER WHEN ACCELERATING. KIA IS REFUSING TO FIX, DO TO ME LIVING ON REMOTE ISLAND IN ALASKA. CASE #'S OF CALLS WITH KIA CONSUMER ASSISTANCE CENTER: [XXX] RECALL INFORMATION SA206 SEAT BELT SC116 SAFETY RECALL ACCELERATOR PEDAL SC117 LOGIC UPDATE SC125 SAFETY RECALL PINION PLUG OPTIONS: KIA BUYS BACK THE DEFECTIVE CAR KIA SOUL VIN# [XXX] 2015 THEY SOLD ME. KIA BARGES MY DEFECTIVE CAR TO WASHINGTON, AND PAYS FOR MY RENTAL CAR UNTIL MY KIA IS FIXED AND RETURNED. KIA SENDS TOOLS TO LOCAL ALL AMERICAN AUTO REPAIR, SO THEY CAN FIX THIS IS NOT A GAME, MY CAR HAS TWO MAJOR SAFETY RECALLS, AND TWO MINOR RECALLS HAVING TO DO WITH SOFTWARE AND SEATBELT. I BELIEVE THE KIA MANUFACTURER IS OBLIGATED TO PROVIDE A FREE REMEDY, AND KEEP ME AND MY TWO CHILDREN SAFE FROM INJURY OR DEATH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888107July 25, 2016
ELECTRICAL SYSTEM
MY KIA SOUL ELECTRONIC DOOR LOCKS OPERATE IN A RANDOM AND DANGEROUS FASHION. I UNLOCKED THE CAR AND PUT MY PUPPY IN THE VEHICLE AND CLOSED THE DOOR NOT KNOWING THAT MY KEYS WERE STILL IN THE CAR; ALL THE DOORS IMMEDIATELY LOCKED AND I HAD TO BREAK THE WINDOW TO SAVE THE DOG. OTHER TIMES ONE OR TWO DOORS WILL LOCK. THE DELAY IN LOCKING IS RANDOM AND UNRELIABLE. CAR WAS IN PARKING LOT. THIS SYSTEM SHOULD BE DISABLED UNTIL KIA REVIEWS OPERATION OF THE SYSTEM. THERE SHOULD BE A CONSISTENT TIME DELAY BEFORE DOORS LOCK. THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873398June 9, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED THREE BROKEN RIBS, A PUNCTURED LUNG, FACE INJURIES, AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,709. UPDATED 07/13/16*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10872220June 2, 2016
UNKNOWN OR OTHER
I HAVE HAD THIS CAR FOR JUST OVER A YR NOW. THIS WILL BE THE 3 OR 4 RADIO IT HAS BEEN INSTALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870591May 24, 2016
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE GEAR, THE CONTACT ATTEMPTED TO REVERSE BUT THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A TREE. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT RESPOND. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THIS RECALL PRIOR TO THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10861655April 27, 2016
SERVICE BRAKES
I WAS DRIVING 35 MPH ON HWY US1, CAR IN FRONT OF ME REAR ENDED THE CAR IN FRONT OF IT. I PLACED FOOT ON BRAKE AND DIDNT SEEM TO BE SLOWING QUICK ENOUGH. I THEN PLACED BOTH FEET ON BRAKE TO STOP AND STILL HIT THE CAR INVOLVED IN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10851455March 24, 2016
SERVICE BRAKES
WHEN APPROACHING AN INTERSECTION, THE BRAKES FAILED ON MY WIFE'S 2015 KIA SOUL. SHE PRESSED THE BRAKE PEDAL SEVERAL TIMES, BUT THEY NEVER PRESSURIZED. FORTUNATELY THE AIRBAGS WORKED WELL, AND SHE WAS NOT SERIOUSLY INJURED IN THE ACCIDENT. THE DRIVER AND PASSENGER IN THE OTHER VEHICLE LEFT IN AN AMBULANCE. I TESTED THE BRAKES ONCE THE VEHICLE WAS AT THE BODY SHOP, AND THEY DID NOT PRESSURIZE THERE EITHER. THE CAR IS 9 MONTHS OLD, HAD ROUGHLY 9,000 MILES ON IT, AND HAS NOT HAD ANY MECHANICAL WORK PERFORMED ON IT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10838681February 26, 2016
FUEL/PROPULSION SYSTEM
CAR HESITATES WHEN ACCELERATING AT AN INTERSECTION LEAVING YOU TEMPORARILY WITHOUT POWER. DEALER ACKNOWLEDGES THE PROBLEM, BUT SAYS IT IS WITHIN SPECS AND THERE IS NO FACTORY FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838443February 25, 2016
VEHICLE SPEED CONTROL
CONSUMER CHECKED THE VIN AGAINST THE RECALL WEBSITE AND IT SHOWED A RECALL ON THE ACCELERATOR PEDAL AND THE RECALL SHOWED AS INCOMPLETE. *BF THE CONSUMER STATED THE VEHICLE WAS A RENTAL. *JB UPDATED 04/06/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838023February 24, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35 MPH, THE MANUAL TRANSMISSION WAS SHIFTED TO SECOND GEAR AND THERE WAS SIGNIFICANT POWER LOSS IN THE MOMENTUM OF THE VEHICLE. THE VEHICLE WAS ALMOST TO THE POINT OF STALLING BEFORE THERE WAS SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836581February 17, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE WINDSHIELD WIPERS ACTIVATED, ICE FELL ONTO THE WINDSHIELD AND CAUSED THE WIPER BLADES TO STOP FUNCTIONING. MOMENTS LATER, ELECTRICAL SMOKE WAS PRESENT INSIDE THE VEHICLE. AFTER REMOVING THE ICE FROM THE WINDSHIELD, THE VEHICLE OPERATED AS NORMAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,900.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10822508January 27, 2016
FUEL SYSTEM, GASOLINE, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822052January 25, 2016
STRUCTURE:BODY, STEERING, WHEELS
I WAS COMING OUT OF A RED LIGHT INTERSECTION AND WHEN I TRIED TURNING TO THE LEFT THE CAR WOULD NOT TURN AND KEPT GOING STRAIGHT. IT TURNED MINIMALLY AND HIT THE CURB SCRATCHING THE 2 PASSENGER SIDE WHEELS (FRONT AND BACK). NO AIRBAGS WERE DEPLOYED AS I WAS ONLY AT MAYBE 20-30MPH. AS THE CAR ALIGNED WITH THE ROAD AGAIN I NOTICE THE STEERING IS 90% IMPAIRED. I STILL MANAGE TO DRIVE HOME AS THERE WERE VERY FEW CARS ON THE ROAD BUT THE CAR WOULD RANDOMLY SOMETIMES, VERY STRONGLY VEER TO THE RIGHT OR LEFT, MAKING IT EXTREMELY DANGEROUS. I REMEMBER THERE WAS A RECALL LETTER I HAD RECEIVED AND WHEN I GOT HOME I CHECKED IT OUT AND IT DESCRIBED EXACTLY WHAT HAD HAPPENED TO ME: "THE PINION PLUG WHICH SECURES THE PINION GEAR TO THE STEERING GEAR ASSEMBLY MAY LOOSEN DUE TO THE USE OF ADHESIVE WITH INSUFFICIENT BONDING STRENGTH DURING ASSEMBLY. IF THE PLUG LOOSENS SUFFICIENTLY, THE PINION GEAR MAY SEPARATE FROM THE STEERING GEAR ASSEMBLY WHICH COULD CAUSE LOSS OF STEERING AND RESULT IN A CRASH.". I THINK IN MY CASE THIS PINION CAME COMPLETELY LOOSE AND THAT CAUSED THE CRASH. THE CAR WAS JUST TOWED TO A KIA DEALERSHIP BUT NOW THEY WILL INSPECT AND DECIDE IF THAT WAS THE CASE OR NOT. WHAT IF THEY SIMPLY DECIDE THEY WILL SAY THIS WAS CAUSED TO SOMETHING ELSE AND NOT THE RECALL ISSUE?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul