Kia Soul Complaints (2014)

905 consumer complaints on file.

#11176357February 11, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED FUMES INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FUEL CAP DID NOT CLOSE PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174578February 5, 2019
SERVICE BRAKES, POWER TRAIN, STEERING
AT 10000MI, THIS CAR LOST PICK- UP, THEN CHARGING OUTLETS FAILED. BY 30000MI, THE BRAKES WERE MUSHY AND WEAK, THE ENGINE MAKES NOISE, STEERING ISSUES AND WEIRD SMELLS STARTED TO OCCUR. BY 45000MI, THE BRAKE LIGHT FAILED, VIBRATION/SHAKING, HESITATION AND LURCHING (ON ITS OWN), GAS MILLAGE WAS CUT IN HALF, RMPS/IDLE UNUSUALLY HIGH, FAULTY/ FAILED SENSORS, FUEL GAUGE FAILURE, HEATING/BLOWER FAILURE. DEALERSHIPS WILL NOT LOOK INTO ANYTHING WITHOUT A "CODE" TRIPPING, AND I WAS TOLD BY THEIR MECHANIC THAT KIA CORPORATE WILL NOT ALLOW ANY INVESTIGATION OF ISSUES WITHOUT A DIAGNOSTIC CODE, SO MY WARRANTY WOUN'T COVER THE HIGH PRICE OF FINDING THE ISSUES. I GET IN THE CAR, START IT UP AND THE NOISE AND REV IS NOT NORMAL. I DRIVE 10 FEET AND THE CAR STARTS SHAKING AND MAKING NOISE. WHEN I TRIED TO TURN ON THE HEAT, LOUD NOISES STARTED UNDER THE HOOD, AND THE ENGINE WOULD REV, WHEN THE CAR REVVED, THE HEAT WOULD KICK ON FOR 2 SEC THEN FALL OUT AGAIN. IT NOW DOESN'T PERFORM AT ALL. WHEN I ACCELERATE AFTER A STOP LIGHT, IT WON'T MOVE FOR SEVERAL SECONDS, THEN PUTTERS AND GOES. I HAVE ALMOST GOTTEN INTO MANY ACCIDENTS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173144January 30, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY, THE DASH BOARD STARTED TURN OFF AND ON THE CAR BEGAN TO LOSE POWER. I PULLED OFF TO THE SIDE AND THE LIGHTS ON THE DASH CAME ON AND THE CAR SHUT DOWN COMPLETELY.WITHIN A FEW MINUTES SMOKE STARTED COMING FROM THE HOOD OF THE CAR FOLLOWED BY A SMALL FIRE. I GOT OUT OF THE CAR AND THE FIRE GREW AND COMPLETLY BURNED THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172720January 29, 2019
STEERING, SUSPENSION:FRONT:MACPHERSON STRUT
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT UNKNOWN SPEEDS, THE FRONT END OF THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STRUTS NEEDED TO BE REPLACED. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO KIA OF DAYTON (8560 TROY PIKE, HUBER HEIGHTS, OH 45424, (937) 500-5461) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN BOLT WAS MISSING, THERE WAS FRONT END DAMAGE, AND THE ROCKER ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 46,900...*BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172403January 27, 2019
ENGINE
I WAS MID TURN GOING HOME WHEN SUDDENLY MY CAR REFUSED TO SPEED UP AND BECAME TO RUMBLE. I SUCCESSFULLY MADE IT HOME RIGHT DOWN THE STREET. WHEN WHILE APPROACHING MY HOME MY VEHICLE STALLED AND ALL LIGHTS SUDDENLY CAME ON. OIL, ENGINE, BATTERY. I HAVE NOT HAD ANY ISSUES WITH MY CAR AND I GET MY OIL CHANGES REGULARLY ( WARNING LIGHT HAS NEVER CAME ON). I HAD TRIPLE A TOW MY VEHICLE TO THE DEALERSHIP AS I AM STILL UNDER WARRANTY. THEY WANTED TO CHARGE MY 145 TO JUST LOOK AT IT. THEY SAID THE WARRANTY COMPANY MIGHT NOT COVER THE ENGINE BEING SHOT. THE DEALERSHIP HAS NOT REPLACED MY MILES STICKER TO TELL ME WHEN I NEED AN OIL CHANGE THE LAST THREE TIMES I'VE BEEN THERE. THEY NEVER INFORMED ME HOW LONG THEIR OIL CHANGES ARE GOOD FOR. I HAVE READ MANY REVIEWS ON THIS CAR AND MANY PEOPLE HAVE HAD THE SAME ISSUE. MY CAR IS COVERED UNDER WARRANTY BUT THEY WANT TO CHARGE ME AND MIGHT NOT EVEN FIX IT. I HAVEN'T BEEN ABLE TO WORK WITHOUT MY CAR SO I AM LOW ON FUNDS. IF A ENGINE ISSUES ARE VERY COMMON WITH THIS MODEL OF VEHICLE THEY SHOULD BE ABLE TO REPLACE NO QUESTIONS ASKED. I PAY FOR MY WARRANTIES BUT THEY CANT HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170819January 18, 2019
ENGINE
ON OCTOBER 27, 2018 WHILE DRIVING ON I-10 WEST TOWARDS DOWNTOWN BATON ROUGE, MY 2014 KIA SOULS' ENGINE 'POPPED' AND LOST ACCELERATION VERY SUDDENLY IN HEAVY TRAFFIC. IT WAS TOWED IMMEDIATELY TO ALL STAR KIA OF BATON ROUGE ON SIEGEN LANE WHERE IT WAS PURCHASED FOUR MONTHS PRIOR. IT WAS DETERMINED BY THE SERVICE DEPARTMENT THAT THE SOUL HAD A 'MASSIVE ENGINE FAILURE' WHICH CAUSE IT TO THROW A ROD THROUGH THE ENGINE BLOCK. IT WAS ALSO AT THIS TIME THE SERVICE DEPARTMENT INFORMED ME THAT THE MANUFACTURES WARRANTY DOES NOT APPLY TO ME SINCE I AM NOT THE ORIGINAL OWNER AND KIA HAS NO RESPONSIBILITY FOR THE REPAIR OR REPLACE OF THE ENGINE. AFTER RESEARCHING THE PROBLEM WITH THE ENGINE FAILURE ONLINE, I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2014 AND 2015 KIA SOULS. SEVERAL REPORTS HAVE BEEN FILED WITH THE NHTSA CONCERNING BOTH ENGINE FAILURES AND ENGINE FIRES, BUT HAS NOT BEEN INCLUDED IN THE RECENT RECALLS. I IMPLORE THE NHTSA TO INCLUDE THE 2014 KIA SOUL IN THE RECENT RECALLS FOR HYUNDAI AND KIA DUE TO ENGINE FIRE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166427January 11, 2019
ENGINE
I WAS DRIVING DOWN THE HIGHWAY AND SUDDENLY HEARD A CLICKING SOUND IN THE FRONT. MY CAR SEEMED TO BE PUT OF GEAR AND WAS REVVING UP. I IMMEDIATELY PULLED TO THE SIDE AND IT DIED RIGHT THERE. I HAVE 102K ON THIS CAR AND IT IS COMPLETELY DEAD. I WAS TOLD ENGINE NEEDS TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166260January 10, 2019
ELECTRICAL SYSTEM
2014 KIA SOUL + (JUST GOT - ONE MONTH - 1ST TIME HAPPENING) : IN MY DRIVEWAY: NOT STARTING: I PUT THE KEY IN THE IGNITION AND TURNED IT - THE LIGHTS/ DASHBOARD LIT/ AND RADIO PLAYED, BUT ENGINE WOULD NOT START - I TURNED OFF THE RADIO AND TURNED OFF THE CAR: I TRIED X3 TIMES (RADIO OFF) - SAME RESULTS: THEN I TOOK THE KEY OUT THE IGNITION / PUT FOOT ON BRAKE / PUT KEY IN IGNITION AND TURNED - DASHBOARD LIT UP / HEARD THE CLICK / ENGINE DID NOT START / PUT CAR IN DRIVE - TURNED AGAIN / STILL NOTHING: PUT CAR IN PARK / TOOK KEY OUT IGNITION - TOOK KEY OUT - PUT KEY BACK IN IGNITION AND TURNED / DASHBOARD LIT / HEARD CLICK / NO ENGINE START: SAW ON YOUTUBE SEVERAL VIDEOS WITH SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164212December 31, 2018
VEHICLE SPEED CONTROL
ON TWO SEPARATE OCCASIONS WHILE IN REVERSE AFTER LETTING OFF (REMOVING FOOT FROM) THE ACCELERATOR AND MOVING TO THE BRAKE PEDAL THE VEHICLE HAS SIGNIFICANTLY SPED UP AS IF THE ACCELERATOR IS STILL BEING DEPRESSED. THE FIRST OCCASION WAS THE MIDDLE OF THE AFTERNOON ON AN UNEVENTFUL FAIR WEATHER DAY WHILE BACKING OUT OF A DRIVEWAY AND ENTERING A RESIDENTIAL STREET. THE SECOND TIME WAS IN A COSTCO PARKING LOT, AGAIN ON A CLEAR AND UNEVENTFUL WEATHER DAY. NO RAIN OR ICE ON EITHER DAY HERE IN SACRAMENTO CA. THIS SECOND TIME, THE CAR ACCELERATED WITH SUCH SPEED THAT I WAS UNABLE TO STOP MY VEHICLE FROM CONTINUING TO REVERSE AND THE ONLY THING THAT STOPPED MY VEHICLE WAS RUNNING INTO A PARKED TRUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163905December 29, 2018
AIR BAGS
"TAKATA RECALL " I HAD A REAR END ACCIDENT AND THE AIRBAGS DID NOT DEPLOY WHEN THE REAR END ACCIDENT OCCURRED ON THE HIGHWAY I WAS HIT FROM THE REAR AND THE AIRBAGS DID NOT DEPLOY I WAS MOVING VERY SLOWLY AT 45 MI PER HOUR I BELIEVE THE AIRBAGS SHOULD HAVE DEPLOYED THE POLICE HAVE PHOTOS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11163639December 27, 2018
EXTERIOR LIGHTING
THE DRIVER SIDE HEADLIGHT WILL FLICKER OR ENTIRELY TURN OFF. WE HAVE REPLACED THE BULB MULTIPLE TIMES WITH MANUFACTURE PRODUCTS AND DISCOVERED THE ELECTRIC PLUG TO THE HEADLIGHT IS MELTED. THIS IS A SAFETY ISSUE AS WE CANNOT DRIVE AT NIGHT SAFELY. EACH TIME WE REPLACE THE BULB IT STOPS FUNCTIONING IN A FEW DAYS TO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162873December 20, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT WENT OUT. REPLACED BULB BACK ON AND THEN RIGHT BACK OFF. FURTHER LOOKING AND THE ADAPTER PLUG THAT SNAPS INTO THE BACK OF THE LIGHT IS BURNT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160640December 11, 2018
EXTERIOR LIGHTING
TAKATA RECALL.. DRIVERS SIDE LOW BEAM KEEPS GOING OUT. PREVIOUSLY IT WOULD BE OUT ONE DAY THEN WHEN I WOULD START MY CAR IT WOULD COME BACK ON. IN THE PICTURE BOTH LIGHTS ARE WORKING BUT 5 MINS BEFORE ONLY THE PASSENGER SIDE WAS WORKING. THIS HAS BEEN AN GOING ISSUE FOR ABOUT 2 YEARS NOW. SOMETIMES I HAD TO REPLACE THE BULB AFTER IT BEING OUT FOR OVER A WEEK BUT THE BULB WAS NOT BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160651December 11, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
ON DECEMBER 9TH, 2018 AT APPROXIMATELY 6:10AM, WHILE DRIVING TO WORK ON THE HIGHWAY, MY CAR SUDDENLY BROKE DOWN AND BEGAN TO SMOKE. I PULLED OVER TO THE SIDE OF THE ROAD AND REMOVED MY IMPORTANT BELONGINGS. WITHIN MINUTES MY CAR WAS ON FIRE. I NOTIFIED CITY POLICE, FIRE DEPARTMENT, AND INSURANCE COMPANY. MY CAR WAS ULTIMATELY DESTROYED AND TAKEN TO A JUNK YARD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154570November 28, 2018
EXTERIOR LIGHTING
CONNECTOR ON HEADLIGHT WIRES ARE BURNING WHILE OPERATING HEADLIGHTS AND CAUSEING BOTH HEADLIGHTS TO GO OUT WHILE ON THE EXPRESSWAY. BULBS ARE BURNT OUT BUT HEADLIGHTS WILL NOT COME ON UNTIL CAR SITS FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154535November 28, 2018
ELECTRICAL SYSTEM, ENGINE
11-6-18 - WHILE IN MOTION, MID TURN, MY CAR SHUT DOWN COMPLETELY. ALL THE LIGHTS CAME ON IN THE DASH, AND THEN WHEN CAR SHUT DOWN, BATTERY DIED AS WELL AND WINDOW WAS STUCK DOWN. I AM SO THANKFUL I WAS NOT ON THE INTERSTATE GOING 70 MILES AN HOUR. I COULD HAVE BEEN KILLED. DEALERSHIP HAS SAID MOTOR IS LOCKED UP AND CANNOT EVEN BE MANUALLY STARTED & THAT I NEED A WHOLE NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153705November 26, 2018
ENGINE
SAFETY CONCERN: ENGINE CAUGHT FIRE WHILE DRIVING. THE VEHICLE IS A 2014 KIA SOUL WITH 104,000 MILES. THE VEHICLE WAS BEING DRIVEN THROUGH A RESIDENTIAL AREA AT <20 MPH WHEN THE ENGINE MADE A SINGLE "POP" SOUND AND THE VEHICLE EXPELLED A LARGE BLACK CLOUD OF SMOKE FROM THE EXHAUST PIPE. THE DRIVER PULLED OVER, INTO A GAS STATION. SHORTLY BEFORE COMING TO A COMPLETE STOP, THE DRIVER HEARD ANOTHER LOUD "POP" SOUND FROM THE ENGINE AREA OF THE VEHICLE, FOLLOWED BY AN ADDITIONAL CLOUD OF BLACK SMOKE ESCAPING FROM THE ENGINE AREA. WHEN THE VEHICLE REACHED A COMPLETE STOP, THE DRIVER EXITED THE VEHICLE AND OPENED THE HOOD OF THE CAR, TO DISCOVER THE TOP OF THE ENGINE WAS ON-FIRE. THE FIRE WAS AS TALL AS THE ENGINE HOOD AND WIDE AS THE MOTOR. IT APPEARS ALL COMPONENTS IN THE ENGINE AREA WERE BURNED/MELTED, INCLUDING THE MOTOR COVER, HOSES, AND ELECTRICAL WIRES. THE DRIVER NOTIFIED THE GAS STATION ATTENDANT OF THE FIRE, AND USED THE GAS STATION'S FIRE EXTINGUISHER TO EXTINGUISH THE ENGINE FIRE. THE OWNER OF THE VEHICLE WAS NOTIFIED THIS REPAIR WAS NOT ELIGIBLE FOR WARRANTIED REPAIR, WHICH EXPIRED AT 100,000 MILES, ACCORDING TO THE KIA SERVICE REPRESENTATIVE. THE VEHICLE WAS TOWED BY KIA TO A KIA DEALERSHIP, AT THE EXPENSE OF THE OWNER, WHERE IT REMAINED DORMANT FOR 5 DAYS, DUE TO A HOLIDAY BREAK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153929November 26, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAD TO GET NEW HEADLIGHTS AT THE DEALERSHIP. IT IS NOW GETTING RIDICULOUS. ONE HEAD LIGHT WILL NOT WORK. IT WILL COME ON WHEN IT FEELS LIKE COMING ON. SOMETIMES IT COMES ON.SOMETIMES IT WILL COME ON RIGHT AWAY OTHERS TIMES IT WILL FLICKER ON OFF AND NOT WORK AT ALL. IT IS DANGEROUS BECAUSE I DRIVE HOME IN THE DARK AND I DNT WANT TO GET FILLED OVER. I ALSO DRIVE IN DARK ROADS AND IT MAKES IT HARD TO SEE WHEN ONLY ONE HEADLIGHT WORKS. I AM NOW NOTICING THAT IS THE WORKING IN THE CAR NOT MY HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154078November 26, 2018
ENGINE
11/23/2018 1445 TRAVELING FROM WILSONVILLE OR TO NETARTS BAY, OR ON HWY 6 WESTBOUND CATASTROPHIC ENGINE FAILURE/ KIA ENGINE OIL DEFECT - ENGINE SEIZED AT HIGHWAY SPEEDS. SAFELY GOT INTO TILLAMOOK TO CALL AAA FOR AN 85 MILE TOW BACK HOME TO WILSONVILLE. HAD A VERY LONG WAIT IN THE RAIN FOR TOW TRUCK. WE REGULARLY CHANGED OIL AND PERFORMED ALL SCHEDULED MAINTENANCE OF WHICH WE HAVE COMPLETE RECORDS, VERY CLEAN AND NO ACCIDENTS. NO WARNING TO ANY PROBLEM BEFORE INCIDENT. AFTER THE INCIDENT WE HAD THE OIL CHECKED AND CHANGED AGAIN AT VALVOLINE INSTANT OIL CHANGE IN TILLAMOOK JUST TO SEE IF THEY COULD HELP. NEW OIL DID NOT IMPROVE THE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143629October 29, 2018
ENGINE
WHILE DRIVING ON INTERSTATE AT 60 MPH LOUD SOUND FROM ENGINE AND ALL POWER LOST. WAS ABLE TO PULL OVER TO SHOULDER AND DIP STICK SHOWED NO OIL IN ENGINE. OIL JUST CHANGE BY TWO MONTHS PRIOR BY KIA DEALERSHIP. LOOKED UNDER CAR AND POOL OF OIL. HAD TO HAVE VEHICLE TOWED TO DEALERSHIP AND WAS INFORMED THE ENGINE BLEW AND IT WAS NOT COVERED UNDER MANUFACTURERS WARRANTY AS WE PURCHASED THIS VEHICLE USED FROM THE DEALERSHIP AND THE WARRANTY IS NOT TRANSFERABLE. THE VEHICLE HAD 70,000 MILES AND THE ENGINE BLEW. SO MUCH FOR A 10 YEAR 100,000 MILE WARRANTY WHEN KIA DOES NOT TRANSFER THE WARRANTY TO A VEHICLE THEY SELL AT THE DEALERSHIP. ITS CALLED A MANUFACTURER WARRANTY NOT A OWNER WARRANTY. KIA NEEDS TO STEP UP AND TAKE RESPONSIBILITY FOR THE FAULTY ENGINES THEY HAVE USED. THE DEALERSHIP EVEN ADMITTED THIS WAS A ENGINE FAILURE AND NOT OWNER FAILURE. I HAVE OWNED 4 KIA'S AND WILL NEVER OWN ANOTHER ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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