Kia Soul Complaints (2014)

905 consumer complaints on file.

#11245997August 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS INTERNAL ENGINE DAMAGE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,143.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245890August 22, 2019
EXTERIOR LIGHTING
HEADLIGHT G OOFF WITHOUT OUT WARNING. VERY DANGEROUS!! THIS HAS ONLY HAPPENED WHILE DRIVING. LIGHTS FLICK BACK ON AFTER .A FEW SECONDS, OR UP TO A MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245602August 21, 2019
ENGINE
I GOT A 2014 KIA SOUL IN JUNE OF 2018 . THE VEHICLE WAS OK UNTIL JULY 2019. I NOTICED THAT I WAS ALWAYS VERY LOW ON OIL AND I WAS VERY MUCH ON TOP OF MY OIL CHANGES. I WOULD HAVE TO PUT AT LEAST 3 QUARTS OF OIL IN THE CAR EVERY 3 WEEKS. THE DAY BEFORE I BROKE DOWN MY OIL LIGHT CAME ON SO I PUT A QUART OF OIL IN IT. NEXT DAY (THE DAY I BROKE DOWN)WHILE I WAS DRIVING BACK FROM DROPPING OFF A BANK DEPOSIT FOR MY JOB, THE VEHICLE STARTED TO 'JERK'. THE STREET I WAS DRIVING ON IS PRETTY BUSY 45MPH. I WAS ABLE TO PULL OVER AND NOTICED MY OIL LIGHT WAS FLASHING. BECAUSE OF THIS HAPPENING MY MANAGER HAD TO COME AND FOLLOW BEHIND ME TO PARK IT BACK AT THE JOB. WHILE DRIVING THERE WAS A HUGE KNOCKING NOISE THAT GOT WORST WHEN I TRIED TO ACCELERATE. BECAUSE OF THIS HAPPENING I WAS OUT OF A CAR FOR OVER TWO WEEKS BECAUSE THE DEALERSHIP WAS PACKED AND LOST WAGES. MY MAJOR CONCERN IS HAVING CHILDREN AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245209August 20, 2019
EXTERIOR LIGHTING
FLICKERING HEADLIGHTS AND DASH LIGHTS. VERY DANGEROUS AS IT OCCURS WHILE DRIVING IN THE DARK. FOR SAFETY REASONS, I CAN NO LONGER DRIVE THIS VEHICLE AT NIGHT. MY LOCAL DEALER WILL NOT FIX FREE OF CHARGE SINCE THIS PROBLEM, WHILE WIDELY KNOWN AND DANGEROUS, HAS NOT BEEN CLASSIFIED AS A 'RECALL.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245071August 19, 2019
ENGINE
MY SON WAS COMING TO A STOP DUE TO A CAR IN FRONT OF HIM MAKING A LEFT TURN AND WAS AT ABOUT 5 MPH ON A 2 LANE HIGHWAY WHEN SUDDENLY THE DASH LIT UP LIKE A CHRISTMAS TREE AND THE CAR STARTED CLICKING AND KNOCKING AND SHUT OFF. THE OIL PRESSURE WARNING LIGHT DID NOT ILLUMINATE UNTIL EVERY WARNING LIGHT ON THE DASH LIT UP. NOW THE BEARINGS ARE SHOT. THE CAR HAS NEVER LEAKED OIL THE ENGINE COMPARTMENT IS AS CLEAN AS IT CAN BE. I AM GLAD IT DID NOT THROW A ROD THROUGH THE BLOCK AND START A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243576August 13, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS MYSTERIOUSLY BEGIN FLICKERING AFTER USING TURN SIGNAL OR FLICKER WITHOUT USING TURN SIGNAL. LIGHTS HAVE COMPLETELY TURNED OFF WITHOUT WARNING AT NIGHT CREATING AN EXTREMELY UNSAFE DRIVING CONDITION. HEADLIGHTS HAVE ALSO FLICKERED HITTING BUMPS IN ROAD AGAIN CAUSING UNSAFE DRIVING CONDITIONS. I NEVER KNOW WHEN THIS IS GOING TO HAPPEN - SO IT DOES CAUSE SOME VERY NERVOUS DRIVING EXPERIENCES. I'M ATTACHING A DOCUMENT SHOWING OTHER KIA SOUL OWNERS THAT HAVE THE SAME OR SIMILAR PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243695August 13, 2019
ENGINE
I WAS DRIVING, SLOWING DOWN BEFORE A TURN, WHEN THERE WAS A SCREECHING NOISE AND THEN THE ENGINE SHUT OFF. THE CAR HAS NOT CRANKED SINCE. I HAVE TRIED TO JUMP START IT BUT THE BATTERY IS NOT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243335August 12, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THIS IS INVOLVING RECALL SC176 AND OTHER CONCERNS. CAR LOSES FORCE WHILE ACCELERATING THAT HAS HAPPEN 2-3 TIMES. AS WELL AS RATTLING NOISE UNDER CAR. ALSO, HEADLIGHTS ARE FLICKERING AND TURN OFF COMPLETELY. CAR HAS LEFT ME STRANDED ONCE THINKING IT WAS THE BATTERY, I BOUGHT NEW BATTERY AND STILL IT INDICATES THAT NEW BATTERY IS LOW 9VOLTS. ALL THIS WHILE DRIVING ON CITY STREETS. I HAVE NOTHING TO SHOW AS EVIDENCE. BUT I WILL TAKE PICTURES AS THE LIGHTS START TO FLICKER AGAIN. I HAVE TAKEN THE CAR TO KIA TO HAVE A RECALL PERFORMED WHICH THEY SAID THEY DID BUT CAR IS STILL NOT RESPONDING AS IT SHOULD. OIL CHANGE WAS DONE ACCORDING TO THE TECH. AND A DIAGNOSE WAS ALSO PREFORMED AND SAID NOTHING IS WRONG YET MY CAR KEEPS FLICKERING LIGHTS, RATTLING NOISE AT TIMES, SLOWING DOWN. BUT NOTHING IS WRONG. OH AND THE BATTERY IS STILL CAUSING ME PROBLEMS BECAUSE ITS NOT GETTING THE SUPPORT FROM THE ALTERNATOR BECAUSE ITS STILL LOW INDICATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243052August 11, 2019
ENGINE
ON 10/22/2018, WHILE DRIVING MY 2014 KIA 2.0L GID SOUL, AT OR UNDER 60 MPH ON A PAVED HIGHWAY, MOVING IN A STRAIGHT LINE, I HEARD A CLUNK AND THE ENGINE DIED AT 128,048 MILES. THIS VEHICLE WAS PURCHASED NEW. ALL MAINTENANCE WAS CONDUCTED AT ONLY 2 KIA DEALERSHIPS WHILE UNDER WARRANTY. THE VEHICLE WAS TOWED TO THE PRIMARY DEALERSHIP BUT HAD TO TOWED TO STORAGE SEVERAL DAYS UNTIL I RETURNED . IT WAS SUBSEQUENTLY TOWED BACK TO THE DEALERSHIP- NOW UNDER NEW OWNERSHIP. I REQUESTED A DIAGNOSIS OF THE ENGINE FAILURE BUT IT WAS NOT DONE, REASON UNKNOWN, SO I ORDERED AN ENGINE REPLACEMENT. THE VEHICLE WAS IN THE SHOP APRIL 10 TO JUNE 25, 2019, AT WHICH TIME I TURNED IN MY RENTAL CAR AND PAID FOR THE ENGINE- AGAIN, NOT RECEIVING A REPORT AS TO WHY THE ENGINE FAILED IN A CATASTROPHIC MANNER. BETWEEN 5/22/2019 AND 7/30/2019, I ATTEMPTED TO COMMUNICATE WITH KIA USA BY PHONE AND EMAILS TO CONSUMER AFFAIRS. ON 7/30/2019, DURING A PHONE CONVERSATION, REPRESENTATIVE BRANDON OFFERED A REIMBURSEMENT OF $750 FOR RENTAL AND TOWING FEES IN LIEU OF DISCUSSING SOMETHING REASONABLE TO THE COSTS TOTALING $8,193.43. HE WAS TO CALL ME BACK ON OR ABOUT 8/02/2019 BUT HAS NOT. TODAY, 8/10/2019, I WENT TO ADD A MESSAGE TO (KIA) CASE NUMBER 13186735, ONLY TO LEARN THAT "THIS CASE HAS ALREADY BEEN CLOSED..." I BELIEVE THAT KIA IS ATTEMPTING TO AVID REIMBURSING ME FOR A LOSS NOT MY FAULT. RECORDS AND CORRESPONDENCE ARE AVAILABLE. (-END-)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242725August 9, 2019
EXTERIOR LIGHTING
REPLACED A HEADLIGHT AND WITHIN 15 MIN. THE BULB BLEW OUT. WHEN I CHECKED THE BULB THE CONNECTOR PART WAS HOT AND A LITTLE MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242039August 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
I WENT TO THE KIA DEALERSHIP AND THEY DID THE RECALL ON MY ENGINE. THE CUYLER DEALERSHIP TOLD ME THAT THEY WOULD NEED TO REPLACE THE COP ECU LOGIC AND THE CATALYTIC CONVERTER. THEY TOLD ME THAT THE ENGINE DOESN'T NEED TO BE REPLACED. I GOT THE RECALL DONE ON A FRIDAY., AND THE NEXT DAY MY CHECK ENGINE LIGHT WAS BACK ON AND MY OIL LIGHT KEEPS COMING ON. I BELIEVE I NEED A WHOLE NEW ENGINE. I'M JUST REALLY DISAPPOINTED IN HOW IT TURNED OUT. MY CHECK ENGINE LIGHT SHOULD NOT BE ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241430August 3, 2019
EXTERIOR LIGHTING
TAKATA RECALL MY 2014 KIA SOUL HAS BEEN EXPERIENCING PROBLEMS WITH THE HEADLIGHTS TURNING OFF WHILE IN MOTION AT NIGHT! THEY BOTH BEGIN TO FLICKER AND THEY TURN OFF AND JUST LEAVE ME WITH MY LOW RUNNING LIGHTS ON. THIS IS A VERY SERIOUS ISSUE ITS NOT THE FIRST TIME KIA HAS BEEN NOTIFIED OF THIS AND THIS IS A SAFETY HAZARD!! THIS HAS HAPPENED TO ALOT OF PEOPLE AND NEED TO BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240961July 31, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT TURNED ON, TOOK IT TO AUTO ZONE FOR A DIAGNOSTIC. ERROR CODE READ P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD (BANK1) THEN THE NEXT DAY THE CHECK ENGINE LIGHT WAS NOT ON ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240687July 30, 2019
ENGINE, POWER TRAIN
VEHICLE HAS HAD A LACK OF POWER WAS TOLD IT WAS DUE TO A CLOGGED CONVERTER.... PERFORMED RECALL KIA SC176. THEY REPLACED THE CONVERTER AND DID AN ECU UPGRADE. CAR HAS SERIOUS LACK OF POWER NOW AND WHEN TRYING TO DRIVE DOWN THE HIGHWAY THE VEHICLE DONT KNOW WHICH GEAR TO BE IN SO IT CONSTANTLY HUNTS FOR A GEAR. GAS MILEAGE ALSO HAS DECREASED FROM ABOUT 30-32 TO 26-28. THE CAR IS A SAFETY RISK BECAUSE SOMETIMES IT CANT GET OUT OF THE WAY OF BIG TRUCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240680July 30, 2019
ENGINE
TL* THE CONTACTS SIGNIFICANT OTHER OWNED A 2014 KIA SOUL. THE CONTACT STATED WHILE HE WAS DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED SO THEY PULLED OVER THE VEHICLE TO CHECK THE ENGINE. UPON OPENING THE HOOD, IT WAS DISCOVERED THAT THE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FIRE USING 5 GALLONS OF WATER AND TWO FIRE EXTINGUISHERS BUT WAS UNABLE TO SUBDUE THE FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE WITH THEIR CHEMICAL HOSES HOWEVER THE VEHICLE WAS BURNT DOWN TO ITS FRAMING. A FIRE REPORT WAS PENDING BEING FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOW CONSIDERED HAZARDOUS MATERIAL AND WAS TOWED TO AN INDEPENDENT LOT. THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11240438July 29, 2019
ENGINE
I HAVE BEEN TRYING TO GET MY CAR FIX SINCE FEBRUARY. IT KEEP STALLING WITHOUT WARNING NO LIGHTS WILL COME ON. I NEED SOMEONE TO LOOK AT THIS SITUATION I WOULD LIKE TO GET MY CAR FIX. I AM PAYING MY CAR NOTE ON TIME EVERY MONTH. PLEASE HELP ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240237July 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING MY 2014 KIA SOUL ON JULY 4TH ON THE HIGHWAY AT 75 MILES PER HOUR, ENGINE REVVED UP TO 5 RPM'S FOR NO APPARENT REASON, AND ENGINE LIGHT CAME ON. WENT BACK DOWN TO PROPER RPM'S AFTER ABOUT 10 SECONDS, THEN ABOUT 15 SECONDS LATER REVVED UP TO 7 RPM'S, BATTERY LIGHT CAME ON AND CAR STALLED IN THE MIDDLE OF THE HIGHWAY. CALLED KIA CORPORATE ON JULY 8TH, THEY CREATED A CASE FOR ME, I HAD A CONTACT THERE THAT WAS WORKING MY CASE, AND THEY HAD IT TOWED IT TO MIDWEST KIA IN WICHITA, KS., BECAUSE THERE WAS AN ACTIVE RECALL ON THE CAR. THEY HAD IT FOR 2 WEEKS, REFUSED TO FIX IT BECAUSE THEY COULDN'T GET THE CAR TO START TO THROW THE CODE FOR THE RECALL, BUT THEY REPEATEDLY TOLD ME THEY WOULD DO NOTHING TO GET IT TO THROW THE CODE BECAUSE THEY MIGHT PAY TO FIX SOMETHING THEY SHOULDN'T. A MAN AT CORPORATE TOLD ME ON JULY 22ND THAT THEY WERE NOT GOING TO HONOR THE RECALL NOR THE WARRANTY THAT IS STILL ON MY CAR, AND I HAD MY CAR TOWED BACK TO MY HOUSE. WHEN I GOT IT BACK, I LOOKED UNDER THE HOOD AND THE SERVICE CENTER HAD TORN MY ENGINE APART AND LEFT IT IN PIECES UNDER MY HOOD, WHERE IT SITS NOW AWAITING PERMISSION ON WHAT I CAN DO SO I DO NOT RUIN ANY CHANCES I HAVE OF THEM FIXING WHAT THEY SHOULD ANYWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234022July 22, 2019
ENGINE
WHILE MAKING A RIGHT TURN ONTO THE HIGHWAY, VEHICLE MADE AN INSANELY LOUD SCREECHING, METAL ON METAL NOISE FOLLOWED BY VIOLENT SHAKING. THE ENGINE LIGHT STARTED FLICKERING, AS WELL AS THE OIL LIGHT, THEN STARTED TO STALL OUT. WHILE PULLING OVER, CAR CONTINUED TO MAKE GRINDING AND CLUNKING NOISE COMING FROM WHAT SOUNDED LIKE THE ENGINE. ATTEMPTED TO RESTART THE CAR, LOUD CLUNKING AND GRINDING NOISE. CHECKED THE OIL DIPSTICK- METAL SHARDS AND SHAVINGS ON DIPSTICK. TOOK TO COURTESY KIA BRANDON. WHO CONFIRMED ENGINE REQUIRED A REBUILD OR REPLACEMENT. I WAS TOLD THAT THIS WAS NOT COVERED BY RECENT RECALL OF ...ALL KIA SOUL'S WITH 1.6LT ENGINES MADE FROM JULY 8, 2011 THRU AUG 1, 2016 ARE BEING RECALLED..." FOR ENGINE PROBLEMS. I AM NOW UNEXPECTEDLY IMMOBILIZED WITH A $8K+ REPAIR FOR A REBUILT ENGINE WITH 67K+ MILES AS MY OPTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232206July 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR HAS BEEN STALLING FOR THE LAST 6 MONTHS IT HAD A RECALL ON THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE CONBUSION AND DAMAGE TO THE ENGINE PISTONS. I HAVE TAKEN IT TO THE KIA SHOP FOR AN UPGRADE AND THAT DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232115July 15, 2019
ENGINE
ENGINE BLEW WE TOOK IT TO AVON, IN KIA DEALER. THEY CHECKED IT OUT AND SAID IT WAS A BLOWN ENGINE. THE SHOP MANAGER ALSO INFORMED US THAT THIS YEAR HAD INFERIOR PARTS PUT IN IT. THAN THEY TOLD US IT WAS NOT COVERED UNDER ANY RECALL AND THAT OUR WARRANTY HAD EXPIRED. WE HAD CALL KIA CORP AND THEY HAD GIVEN US A CASE NUMBER THAN THEY TURNED AROUND AND SAID THEY WOULD NOT COVER IT EITHER. THE VEHICLE WAS ON A HIGHWAY WHEN THIS HAPPEN HEARD A LOT OF METAL ON METAL AND KNOCKING SOUND. HAD THE VEHICLE TOWED FROM THAT POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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