Kia Soul Complaints (2013)

668 consumer complaints on file.

#10947248January 23, 2017
SERVICE BRAKES, POWER TRAIN, STEERING
BRAKE SWITCH FAILED. MY BRAKE LIGHTS NO LONGER WORKED AND POWER STEERING WAS DISABLED, MAKING THE CAR IMPOSSIBLE TO DRIVE. COULD NOT GET CAR OUT OF "PARK" WITHOUT USING OVERRIDE BUTTON. CAR NEEDED TO BE TOWED TO KIA DEALER. THIS SWITCH HAS BEEN RECALLED ON 1.6 MILLION KIA'S BUT MY CAR WAS NOT INCLUDED BUT SHOULD BE ADDED. NOT SURE HOW LONG I WAS DRIVING WITHOUT BRAKE LIGHTS WORKING. I'M GLAD I NEVER USE MY CRUISE CONTROL AS PRESSING THE BRAKE PEDDLE WOULD NOT DISENGAGE THE CRUISE CONTROL FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916121October 14, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 70 MPH, THE LOW BEAM HEADLIGHT MALFUNCTIONED ON THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896670August 17, 2016
WHEELS
I HAVE OWNED 2 KIA SOULS (A 2011 AND NOW A 2013 EACH BOUGHT NEW) AND HAVE BEEN VERY HAPPY UNTIL RECENTLY, JUNE THIS YEAR 2016, WHEN CHECKING THE LOW AIR PRESSURE IN REAR TIRES. THE TIRE STORE INFORMED ME THAT BOTH TIRES WERE "EXTREMELY OLD," "UNSAFE" "2007 TIRES!" BECAUSE OF THE POSSIBLE DANGER TO ME OR OTHERS, WHILE CONTINUING TO DRIVE ON THESE TIRES WHICH WERE SOLD TO ME ON MY 2013 BY THE DEALERSHIP, I WAS ADVISED TO REPLACE BOTH WITH NEW TIRES BY THE TIRE STORE, WHICH I DID IMMEDIATELY. GIVEN MY REGULAR TUNE UPS AT THE DEALER WHERE THEY NOTED THEY "ROTATED TIRES" EACH TIME, I WAS NEVER INFORMED OF THE AGE OF THE TIRES. I AM FORTUNATE THAT NO ACCIDENTS OCCURRED. I AM CONCERNED ABOUT POSSIBLE UNADVISABLE AND POSSIBLE FRAUDULENT PRACTICES ON THE PART OF ED VOYLES KIA ON COBB PKWY IN SMYRNA GA. I HAVE WRITTEN TO THE CORPORATE HEADQUARTERS TO INVESTIGATE AND COME TO SOME RESOLUTION. I APPRECIATE THE PRODUCT, HOPE TO HEAR THIS MATTER IS RESOLVED TO MY SATISFACTION SO THAT I CAN CONTINUE TO DRIVE AND RECOMMEND KIA WITH GREAT CONFIDENCE IN THE FUTURE. (THE LOW AIR PRESSURE WAS NOTED WHILE DRIVING THE CAR TO WORK ON A REGULAR BASIS, 45 MILES EACH WAY IN HEAVY HIGHWAY TRAFFIC)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895354August 12, 2016
STEERING
MY STEERING WARNING LIGHT HAS COME ON TWICE AND I HAVE COMPLETELY LOST ALL POWER STEERING. I TOOK MY CAR TO MY KIA DEALERSHIP AND THEY TOLD ME IT'S NOT A COVERED REPAIR BUT IT SHOULD BE BECAUSE IT IS A SAFETY ISSUE AND MAKES THE CAR A DANGER TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895402August 12, 2016
VEHICLE SPEED CONTROL, SUSPENSION, EXTERIOR LIGHTING
CRUISE CONTROL HAS UNINTENDED ACCELERATION. ALSO HAS RANDOM TURN OFFS. ALSO THE WAY IT TURNS ON IN CANNOT SLOW DOWN DURING TURN ON UNLESS YOU PRESS THE SLOW (SET - ) BUTTON A SECOND TIME. DIFFERENT THAN AMERICAN. DANGEROUS. SOMETIMES CRUISE CONTROL ENGAGES WITH THE RESUME BUTTON, SOMETIMES NOT. SUSPENSION: DURING A TURN ON HIGHWAY AT 45 MI HOUR CAR HOPS OVER WHEN YOU HIT EVEN A SMALL BUMP. MAKES YOU FEEL LIKE YOU WILL LOSE CONTROL OF THE CAR. NEVER HAD A CAR IN 40 YEARS THAT DID THIS. LIGHTING: AUTOMATIC LIGHTS TURN OFF, AND CHANGE POSITION FUNCTION DUE TO POOR DESIGN ON TIP OF BLINKER STICK. RESULTS IN LIGHTS NOT COMING ON AT DUSK WHEN EXPECTED. STEERING: DOES NOT HOLD A STRAIGHT LINE ON A WINDY DAY ON FLAT HIGHWAY ROADS. SAME ROAD 15 YEAR OLD 100K MILE CAR WE TRADED IN WAS FINE NO PROBLEM WITH THAT. ENGINE: SHAKES TERRIBLE AT AT IDLE WHETHER IN PARK, NEUTRAL, DRIVE OR WITH OR WITHOUT A/C ON. NO MATTER. TRANSMISSION: GRINDING NOISE TURNING LEFT LOUDER THAN RIGHT. TOLD DEALR ALL THESE THINGS, THEY DENIED IT AND WOULDN'T FIX. HUGE BANG AS CAR SLOWS DOWN WHEN TRANSMISSION DOWNSHIFTS. LURCHES FORWARD AS YOU TRY TO STOP, MAKING YOU PASS YOUR EXPECTED STOP POINT. GAS MILEAGE LOW: 26 OR SO, OLD CAR HAD 120 HP MORE AND GOT 31MPG ON HIGHWAY AND WAS 700 POUNDS HEAVIER. DEALER HAD ALREADY REMOVED STICKER BEFORE WE PICKED UP CAR. ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895408August 12, 2016
SERVICE BRAKES, SEAT BELTS, VISIBILITY/WIPER
WINDSHIELD WIPERS TOO SLOW ON FASTEST SPEED. OLD CAR HAD FASTER WIPERS. SEAT BELTS HARD TO CLICK AND UNCLICK, VERY AWKWARD ACCESS TO SEATBELT BUCKLE. BRAKES: USER FORCE TOO HARD, VERY FATIGUING. WHEN ENGINE STARTS INITIAL IDLE SPEED CONTROL NOT SMOOTH GOES UP AND DOWN YET COMPUTER DOES NOT LOG AN ERROR. THIS IS MORE THAN 50 RPM. AMERICAN CAR WOULD PROBABLY LOG ERROR IF CAR DID THAT. CAUSES CAR TO LURCH UNEXPECTEDLY WHEN PULLING OUT OF DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887481July 21, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 KIA SOUL EQUIPPED WITH NEXEN CP662 TIRES, SIZE: P195/65R15. WHILE DRIVING 60 MPH, A LOUD NOISE WAS HEARD COMING FROM THE TIRES. THE CONTACT PULLED THE VEHICLE TO THE SHOULDER WHERE IT WAS DISCOVERED THAT THE REAR DRIVER SIDE TIRE BLEW OUT. THE CONTACT REPLACED THE TIRE; HOWEVER, THE FRONT DRIVER SIDE TIRE BLEW OUT A WEEK LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE BELT FAILED. THE TIRE WAS REPLACED. THE TIRES WERE THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882261July 2, 2016
SEAT BELTS, WHEELS
I HAD 3 PEOPLE IN THE BACK SEAT BUT THE CENTER SEAT BELT WOULD NOT STAY LOCKED FROM THE START. THIS DIDNT CHANGE REGARDLESS OF HOW MANY TIMES IT WAS ATTEMPTED. IT HAS SINCE BEEN REPLACED BY DEALER BECAUSE I COMPLAINED IT WAS A SAFETY ISSUE WHEN I HAVE 3 PEOPLE IN THE BACK SEAT. THE CAR HAS ALWAYS HAD A SMALL GRADUAL DRIFT TO THE RIGHT. DEALER DIDN'T FIND ANYTHING. LATER I HAD THE ALIGNMENT DONE BY SOMEONE ELSE. THEY SHOWED ME BOTH FRONT AND REAR DRIVER SIDE TIRES COULD NOT BE ALIGNED TO TRUE. THEY SAID THE FRONT WILL BE FIXED BY NEW STRUT BUT BACK IS A STRAIGHT AXLE THAT CANT BE ALIGNED. THE CAR ALWAYS DRIFTED RIGHT AND STILL DOES. I BOUGHT THE CAR FROM THE DEALER WITH 10 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865183May 16, 2016
UNKNOWN OR OTHER
THE CAR CAUGHT FIRE WITHOUT CAUSE AND EXPLODED ON THE SIDE OF THE ROAD. WE WERE DRIVING DOWN THE HIGHWAY WHEN A CAR COMING THE OTHER DIRECTION FLAGGED US DOWN BECAUSE FLAMES WERE SHOOTING OUT FROM UNDER THE CAR. BY THE TIME I WAS ABLE TO PULL THE CAR OVER FLAMES WERE ENTERING IN THE CABIN AND IT WAS FILLED WITH BLACK SMOKE. THE BRAKES AND ELECTRICAL HAD FAILED SO IT WAS IMPOSSIBLE TO STOP THE CAR. IT EXPLODED 2 MINUTES AFTER WE WERE ABLE TO VACATE THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10863386May 5, 2016
FUEL/PROPULSION SYSTEM
VERY SOON AFTER WE BOUGHT THE CAR NEW, WE DROVE TO CA. DURING THE DRIVE, I NOTICED THAT WHEN I WOULD SLOW TO TURN (LIKE INTO A DRIVE OR PARKING LOT) THE CAR WOULD ACT LIKE IT HAD A VAPOR LOCK- STARVED FOR FUEL. I WOULD PUMP THE GAS A COUPLE OF TIMES AND THE CAR WOULD RESPOND (SOMETIMES VIOLENTLY). THIS WAS AT LESS THAN 6K MILES. AFTER TRIPS TO THE DEALER, WHO RODE ALONG WITH ME AND KEPT THE CAR OVERNIGHT FOR THE MANAGER TO DRIVE, THEY RETURNED IT SAYING THEY COULD NOT REPLICATE MY ISSUE. SO, NOTHING COULD BE DONE. TWO SUCH COMPLAINTS AND I'M 30K MILES FURTHER ALONG WITH THE ISSUE STILL PRESENT. THIS IS A DEFINITE SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861762April 27, 2016
AIR BAGS, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. IN ADDITION, THE NAVIGATION FUNCTIONED IMPROPERLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861885April 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHUT DOWN AND THE STEERING WHEEL LOCKED. THE FAILURE RECURRED SEVEN TIMES AND EACH TIME, THE VEHICLE RESTARTED. THERE WAS NO WARNING INDICATOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO REPLICATE THE FAILURE AND DID NOT OFFER ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT NOTHING WAS WRONG WITH THE VEHICLE AND THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836676February 17, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK MORE THAN ONCE AND WOULD NOT RELEASE WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO MANEUVER THE PEDAL AGGRESSIVELY TO GET THE ACCELERATOR PEDAL TO RELEASE. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823777February 2, 2016
ENGINE
MY 2013 SOUL PLUS GETS EXHAUST INTO CABIN ESPECIALLY WHEN COLD. THE REAR MUFFLER OR CONVERTER DIRECTS THE EXHAUST STRAIGHT DOWN, NO TAIL PIPE. THIS SEEMS TO BE A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806444November 24, 2015
STEERING
THE POWER STEERING GEAR LOCKS UP RANDOMLY. IT MAKES A CLUCKING SOUND AND CAR IS ALL OVER THE ROAD. KIA DEALERSHIP WORKED ON THE STEERING GEAR WITH ONLY 8000 MILES ON IT. IT APPEARED THAT THE GLAND NUT BACKED ITS WAY OFF THE SHAFT WHERE THE STEERING WHEEL CONNECTS TO THE GEAR. THE CAR NOW HAS 12,000 MILES ON IT AND IT IS HAPPENING AGAIN. WHEN THIS FAILS THE STEERING CAN DETACH FROM THE STEERING GEAR LOOSING ALL ABILITY TO STEER THE CAR. I NOTICED THAT THIS IS NOT AN ISOLATED CASE AND THIS IS HAPPENING TO ALL 2013 KIA SOULS ON THE INTERNET. BEFORE SOMEONE GETS KILLED THERE SHOULD BE AN IMMEDIATE RECALL. IF THE STEERING HAD LOCKED UP ON A LANE CHANGE IT MAY HAVE BEEN A FATAL ACCIDENT.....UPDATED 12/07/15 *BF; 4/27/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806566November 24, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH DURING SNOW WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806204November 23, 2015
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE GETTING INTO THE VEHICLE AND SHUTTING THE DRIVER DOOR, THE REAR GLASS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,195.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783742October 20, 2015
STEERING
FOR 5 MONTHS THERE HAS BEEN A THUMPING NOISE IN THE STEERING COLUMN WHEN TURNING 2 COMPLETE REVOLUTIONS IE: WHEN PARKING OR TRUNING INTO A DRIVE THRU LANE AND JUST 3 DAYS AGO MY STEERING WHEEL SEEMS LIKE IT JUMPED A NOTCH AND ALTHOUGH ITS STILL DRIVING STRAIGHT THE STEERING WHEEL HAS CHANGED POSITION ABOUT 5 TO 7 DEGREES TO THE LEFT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759447August 26, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED BY ROADSIDE ASSISTANCE. THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745084July 30, 2015
STRUCTURE:BODY, SUSPENSION
VEHICLE WAS TRAVELING NORTH AT APPROXIMATELY 50 MPH. DRIVER VEERED RIGHT ACCIDENTLY AND WENT OFF ASPHALT SURFACE INTO DITCH. VEHICLE ROLLED END OVER END TWICE AND LANDED UPRIGHT FACING SOUTH ON THIRD ROLLOVER. DRIVER WAS WEARING SEAT BELTS. VEHICLE WAS DAMAGED ON BOTH SIDES OF FRONT, TOP WAS CRUSHED IN, RIGHT FRONT WHEEL BENT INTO WHEEL WELL, WINDSHIELD WAS SHATTERED AND CAVED IN. THERE WAS DAMAGE TO BOTH SIDES OF THE VEHICLE AND THE HOOD. DRIVER WAS INJURED AND TRANSPORTED BY AMBULANCE TO HOSPITAL. THE MAJOR COMPLAINT WAS THAT THE AIR BAGS DID NOT DEPLOY TO PROTECT DRIVER. VEHICLE ENGINEERS FROM KIA MOTORS NATIONAL CONSUMER AFFAIRS INSPECTED THE VEHICLE AND STATED THAT AIR BAGS WERE NOT DEPLOYED IN A ROLLOVER BECAUSE CAR WAS NOT EQUIPPED THAT WAY. HE REPORTED THAT THE AIR BAGS IN FRONT WOULD HAVE DEPLOYED IN A FRONT IMPACT, THE SIDE CURTAIN AIR BAGS WOULD HAVE DEPLOYED IN A SIDE IMPACT. THE CAR WAS CONSIDERED A TOTAL LOSS AND NOT REPAIRABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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