Kia Soul Complaints (2016)

825 consumer complaints on file.

#11412800April 19, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOOMER KIA LOCATED AT 339 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139 WHO DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT INDICATED THAT THE OIL WAS RECENTLY CHANGED PRIOR TO THE FAILURE. THE DEALER ADDED OIL TO THE ENGINE HOWEVER, DAYS LATER THE VEHICLE STALLED AND IT WAS DISCOVERED AGAIN THAT THERE WAS NO OIL IN THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412824April 19, 2021
ENGINE
TL* THE CONTACT OWNED A 2016 KIA SOUL. THE CONTACT STATED WHEN THEY STARTING THEIR VEHICLE, THEY HEARD A LOUD KNOCKING NOISE COMING FROM THEIR ENGINE. THE CONTACT CALLED AND HAD THE VEHICLE TOWED TO LOCAL DEALER JEFFREY AUTOMOTIVE GROUP ( 30800 GRATIOT AVE, ROSEVILLE, MI 48066 PHONE: (586) 296-1300 ) WHO INSPECTED THE VEHICLE AND DIAGNOSED THE FAILURE AS METAL FRAGMENTS IN THE ENGINE PAN CAUSING THE KNOCK SENSOR TO BE REPLACED. THE LOCAL DEALER REPLACED THE ENGINE, HOWEVER TWO DAYS AFTER THE VEHICLE WAS REPAIRED THE CONTACT STATED THEIR HUSBAND WAS DRIVING 70 MPH AND APPROACHING HIGHWAY EXIT, THEY NOTICE BLACK SMOKING COMING FROM THE FRONT HOOD OF THE VEHICLE. THE CONTACTS HUSBAND WAS ABLE TO DRIVE AND PULL INTO AN EMPTY PARKING LOT AND WHERE THE CONTACT AND HER HUSBAND EXIT OUT OF THE VEHICLE AND DISTANCE THEMSELVES FROM THE VEHICLE WHERE THEY SAW FAIR AMOUNT OF SPARKS AND FIRE COMING FROM THE ENGINE. THE FIRE DEPARTMENT DID COME OUT AND EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. NO MEDICAL TREATMENT WAS NEED AT THE SCENE. NO ONE WAS INJURED. THE VEHICLE TOWED BY THE CONTACT INSURANCE PROVIDE WHERE THEY INSPECT THE VEHICLE STATED THE FIRE WAS CAUSED BY OIL LEAK FROM THE REAR OF THE ENGINE AND DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,312.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11407717April 12, 2021
ENGINE
MUCH LIKE OTHERS ON HERE, WAS DRIVING NORMALLY WHEN WITHIN MOMENTS, THE CAR BEGAN TO MAKE A NOISE IMMEDIATELY FOLLOWED BY SMOKE. THIS CAR HAS HAD REGULAR MAINTENANCE AND IS JUST OVER 100K MILES. THESE ENGINES ARE OBVIOUSLY SUFFERING FROM THE SAME PROBLEM AS THE 1.6 LITER. KIA NEEDS TO RECALL THESE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407407April 10, 2021
ENGINE
ENGINE IS COMSUMING TOO MUCH OIL TOO FAST. HAD OIL CHANGED RECENTLY AND BEFORE IT WAS TIME TO GET IT CHANGED AGAIN THE OIL LIGHT ON THE DASHBOARD CAME ON. TOOK CAR TO PLACE TO WHERE THEY CHANGED THE OIL LAST TIME AND THEY CHECKED THE OIL AND SAID THE LEVEL WASN'T EVEN HIGH ENOUGH TO TOUCH THE DIPSTICK. CAR IS NOT DRIVEN THAT MUCH NOR IS IT LEAKING OIL. TECH SAID TO SEE IF THERE IS A RECAL FOR THIS AS HE REMEMBERS THERE MAYBE BEING ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407134April 8, 2021
ENGINE
WHILE DRIVING AND ACCELERATING. MY CAR LOSES POWER AND SLOWS DOWN. BLUE SMOKE COMES OUT OF TAILPIPE AND SMELLS LIKE OIL. I HAVE A 2016 KIA SOUL. I HAVE NOTICED WHERE THERE WERE RECALLS FOR 2016 KIA SOUL. MY CAR HAS ALOT OF THESE PROBLEMS BUT I HAVE NOT RECEIVED INFORMATION ABOUT A RECALL. PLEASE LET ME KNOW IF MY CAR IS INCLUDED IN THE RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406911April 7, 2021
ENGINE, POWER TRAIN
BLOWN ENGINE AFTER SOME WORK WAS DONE UNDER CURRENT RECALL (CATALYTIC CONVERTER REPLACEMENT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406190April 3, 2021
STRUCTURE:BODY
PURCHASED CAR WITH DEALER PROMISE TO FIX BOTH DOORS. FIXED ONE AND IGNORED MY MANY REQUESTS TO FIX IT. DOOR DOESN'T CLOSE, MANAGER SAID IT WAS FROM SEATBELT. IT ACTUALLY HAD BEEN BROKEN INTO BEFORE PURCHASE WHICH HE DENIED. KEPT CHANGING STORY. LED ME TO A MENTAL BREAKDOWN. STILL LIES AND REFUSES TO HELP. BELITTLES, DEHUMANIZES AN INSULTS ME. THREATENS ME WITH EVEN WORSE TREATMENT. ACCUSED ME OF HAVING PERSONAL VENDETTA AND SUDDENLY MY HOUSE IS IN FORECLOSURE HE HAS INFLUENCED TOWN HALL. CHAD BOUCHARD TOLD ME HE KNOWS A GIRL WHO WORKS THERE AFTER I FILED POLICE REPORT. HE WANTED MORE INFO, ILLEGALLY. FOR OVER A YEAR I'VE BEGGED FOR HELP. I HAVE PHOTOS FROM SITE WITH 1 PHOTO FROM AN ALMOST IDENTICAL CAR WITHOUT THE DRIVER'S SIDE BASHED IN BUT THE DAMAGE SHOWING THAT THE OTHER DOOR DOESN'T CLOSE. THEY REFUSE TO LET ME SPEAK TO ANYONE OTHER THAN THE OWNERS SON WHO CLAIMS TO HAVE PICTURES OF CAR BEFORE DAMAGE. HE HAS NOT DONE SO BECAUSE THEY DON'T EXIST. ODDLY, AFTER THIS TRANSACTION THE SALESMAN NO LONGER WORKS THERE. DON'T KNOW WHERE IT HAPPENED THEY PASSED THE INSPECTION AT THE DEALERSHIP. SHADY! I TURNED DOWN THE INSURANCE MONEY ONCE CHAD ACCIDENTALLY ADMITTED TO DAMAGE. RAIN AND ICE GET IN. I CAN HEAR WIND, WHISTLING AND IT RATTLES. I BELIEVE THEY BANDAIDED IT BECAUSE DOOR DID CLOSE DURING TEST DRIVE, I BELIEVE. SALESMAN ONLY LET ME DRIVE IT LESS THAN A MILE. I DON'T FEEL SAFE IN THIS CAR THAT I PAID OVER $11,500 FOR. I CAN'T SELL IT, TRADED IN, ETC. NOT SURE IF IT WILL PASS INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405811March 31, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
SEEMS THE CHECK ENGINE LIGHT COMES ON AND OFF AND WHEN TAKEN TO THE DEALERSHIP. THEY CANT FIND NOTHING WRONG WITH IT. THE CHECK ENGINE LIGHT CAN STAY ON FOR DAYS AND THE ENGINE RUNS RUFF. WHEN THIS IS TOLD AT THE DEALERSHIP THEY SAY THEY CANT FIND ANYTHING. THIS LIGHT IS ON WHEN THE CAR IS RUNNING WEATHER ITS SITTING STILL OR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404872March 25, 2021
ENGINE
KIA AND DEALER AWARE OF THIS VEHICLE CONSUMING EXCESSIVE AMOUNTS OF OIL WHICH COULD CATASTROPHICALLY CAUSE ENGINE FAILURE WITH A HIGH RISK OF DRIVER/PASSENGER DEATH IF VEHICLE RUNS OUT OF OIL. KIA IS UNWILLING TO REPLACE/REPAIR/FIX THE PROBLEM. THIS LACK OF ACKNOWLEDGEMENT BY BOOTH THE AUTO MANUFACTURER AND THE DEALER IS JUST CAUSE FOR NEGLIGENCE AND MAY RESULT IN DEATH OR FATAL INJURY. THE VEHICLE IS AT 65,000 MILES AND HAS HAD TWO OIL CONSUMPTION TESTS PERFORMED BY SPITZER KIA, CLEVELAND, OHIO AT 1000 MILE INTERVALS. THE PROBLEM IS WELL KNOWN TO THE AUTO MANUFACTURER AND THEY WILL NOT INTERVENE WITH REPLACEMENT. ENGINE FIRE COULD CAUSE ACCIDENT, AND OR DEATH TO OCCUPANTS AND OR OTHER VICTIMS IF ENGINE RUNS OUT OF OIL AND CREATES EXCESSIVE HEAT. WARNING LIGHTS DO NOT ILLUMINATE TO WARN DRIVER AND OCCUPANTS OF DANGER. A LAW FIRM SUGGESTS REACHING OUT TO NHTSA TO RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404673March 24, 2021
ENGINE
EXCESSIVE OIL CONSUMPTION. KIA DEALER STATES AFTER PERFORMING TWO OIL CONSUMPTION TESTS BACK TO BACK AT 1000 MILES EACH THAT THE ENGINE NEEDS REPLACED. KIA WILL NOT REPLACE ENGINE AS VEHICLE HAS NOW PASSED THE 60,000 MILE ENGINE WARRANTY. VEHICLE HAS 65,000 MILES. DEARLER STATES THAT I HAVE TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403965March 19, 2021
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
MY CAR CAUGHT ON FIRE. THE WHOLE CAR IS DAMAGED. THERE IS NO FRONT THE INTERIOR IS GONE. I HAVE STARTED A CASE WITH KIA. MY VEHICLE WAS GOING UP A HILL ABOUT 30 MINKES AN HOUR WHEN IT STARTED SMOKING. IT WAS PULLED OVER AND THE HOOD WAS POPPED. THE ENGINE WAS ON FIRE. SOON THE WHOLE FRONT AND MIDDLE OF THE CAR WAS ON FIRE. THIS WAS AT 14000 JERICHO STREET AT THE ENTRANCE OF BOWIE STATE UNIVERSITY IN BOWIE MD. POLICE AND FIRE DEPARTMENTS WERE CALLED.*DT*JB*DT*DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11403647March 18, 2021
UNKNOWN OR OTHER
PANORAMIC SUNROOF WON'T CLOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403147March 15, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING ON THE NJ TURNPIKE AT NIGHT TIME, I WENT TO CHANGE FROM THE RIGHT LANE INTO THE MIDDLE LANE AND THE CAR STALLED NOT ABLE TO PICK UP SPEED. AS THE CAR STALLED THERE WAS A FAST MOVING TRUCK WHICH WAS COMING AND THAT WAS ABLE TO SWITCH LANES FORCING ME TO MOVE INTO THE LAST LANE WHICH MADE THE CARS BEHIND ME HAVE TO COME TO A SUDDEN STOP. I THEN HAD TO PUT ON MY HAZARDS AND SLOWLY MOVE BACK OVER TO THE SHOULDER. ONCE COMPLETELY STOPPED I SHUT OFF THE ENGINE. AFTER WAITING FOR SOME TIME I STARTED THE CAR AGAIN, BUT NOTHING CHANGED. I REMAINED IN THE RIGHT LANE WITH HAZARDS ON AND DROVE THE CAR NOT BEING ABLE TO GO ABOVE 40 MPH. EVENTUALLY THE CAR GOT BACK TO DRIVING NORMAL RIGHT BEFORE ARRIVING HOME WHICH WAS ABOUT A 40 TO 50 MINUTE RIDE. THE CAR WAS TAKEN TO THE DEALERSHIP AND I LEARNED THAT THE CATALYTIC CONVERTER NEEDS TO BE REPLACED. THIS IS AFTER TAKING THIS CAR TO BE LOOKED AT TWICE AND BEING TOLD THAT THERE WAS NOTHING FOUND. NOW I FIND THAT THERE IS A RECALL ON THE CAR (NHTSA ID: 19V120000), BUT IT SAYS THAT MY VEHICLE IS NOT AMONGST THE VEHICLES RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399895March 9, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE SITTING IN TRAFFIC MY CAR BEGAN TO SHAKE AND THEN STALLED AND TURNED OFF. IT WAS ABLE TO RESTART AND THEN LATER WHILE DRIVING DOWN THE INTERSTATE IT BEGAN TO STOP ACCELERATING WHEN I PRESSED THE GAS. FORTUNATELY I WAS ABLE TO MAKE IT TO THE SHOULDER FROM THE LEFT LANE AS CAR SLOWED TO A STOP AND THE BREAK PEDAL LOCKED UP. THE CAR WOULD NOT TURN ON ANY MORE. AFTER MECHANIC INSPECTION, THEY REPORTED THAT A PISTON HAD MELTED IN THE ENGINE AND BECAUSE THE OIL HAD DRIED UP, EVEN THOUGH THE CAR HAD ITS LAST OIL CHANGE TWO MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399986March 9, 2021
SUSPENSION
THE FRONT END CREAKS EVERY TIME I SLOWLY RIDE OVER A SPEED BUMP OR EXPERIENCE DIP IN THE ROAD. I ORIGINALLY REPORTED IT TO THE DEALERSHIP WHEN STILL UNDER WARRANTY. I TOOK THE MECHANIC ON A RIDE WITH ME IN THE VEHICLE SO HE COULD HEAR THE NOISE. HE AGREED SOMETHING WAS WRONG, PROBABLY WITH THE SUSPENSION. AFTER SEVERAL VISITS TO THE DEALERSHIP THEY COULD NOT TARGET THE REASON FOR THE CREAKING NOISE. THEIR ONLY QUICK-FIX-TEMPORARY ANSWER WAS TO SPRAY THE ENTIRE UNDERCARRIAGE WITH LUBRICANT. THAT ELIMINATED THE ISSUE FOR A BRIEF COUPLE MONTHS, BUT THE CREAKING NOISE QUICKLY RETURNED, AND THE VEHICLE IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400010March 9, 2021
ENGINE
I HAD A NEW ENGINE PUT IN APRIL 2020. MY CAR IS NOW DOING THE SAME THING AS BEFORE. MY OIL LIGHT FLASHES WHILE IT IS IDLE OR WHEN PRESSING BREAKS AND STARTS TO MISS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400042March 9, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT ON MORE THAN OFF OR SO IT SEEMS. ENGINE CODE P0S0A. DEALER ATTEMPTS TO FIX. CODE COMES BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399604March 7, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
2016 KIA SOUL /W 2.0 LITER LONG BLOCK ENGINE. APPROXIMATELY 85K MILES AT THE TIME OF ENGINE FAILURE DUE TO SPONTANEOUS OIL LOSS. VEHICLE HAD BEEN WELL MAINTAINED WITH REGULAR OIL CHANGES. DEALERSHIP AND KIA CORPORATE REFUSE TO PROVIDE ANY CONSIDERATION THAT THE FAILURE IS DUE TO MFG. DEFECT DESPITE NUMEROUS REPORTED INCIDENTS OF THIS EXACT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399258March 5, 2021
ENGINE
CAR HAS ONLY 34K MILES. HAD IT FOR TWO MONTHS NOW. HASN'T HAD IT'S FIRST OIL CHANGE. HOWEVER, THE OIL LIGHT COMES ON AND BLINKS THEN SHUTS OFF, DOES THIS EVERY TIME I DRIVE OR IN IDLE. I PUT 4 QTS OF OIL IN THE CAR A WEEK AGO. THERE IS NO REASON THE OIL NEEDS TO BE FILLED AGAIN. I'M GOING TO HAVE TO PUT ADDITIONAL 4 QUARTS OF OIL AGAIN. THERE IS NO LEAKS, NO BURNING OR ANYTHING ELSE. I'M WORRIED ABOUT THE ENGINE BLOWING UP OR CATCHING ON FIRE. THERE WAS A RECENT RECALL ON THIS CAR BUT I HAVE NO IDEA WHY I AM NOT BEING TOLD, OR INFORMED. THE ENGINE IS USUALLY QUIET, BUT WHEN THE OIL LIGHT BLINKS, IT'S ALSO ACCOMPANIED BY A KNOCKING SOUND. KIA IS AWARE OF THIS ISSUE AND WE'RE SUED BY CUSTOMERS FOR THE SAME ISSUE. THIS IS A BIG PROBLEM THAT KIA HAS NOT ATTEMPTED TO REDRESS. THIS ISSUE HAPPENS WHILE DRIVING UP TO AND OVER 40MPH, WHILE AT A STOP, AND WHILE DRIVING UNDER 10MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399170March 4, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE FREEWAY AT NIGHT AT ABOUT 75 MILES AN HOUR ON CRUISE CONTROL. I WAS PASSING A SEMI WHEN ALL THE SUDDEN MY CAR DOWN SHIFTED AND STARTED LOSING POWER. I QUICKLY HAD TO FIGURE OUT HOW TO DEAL WITH THIS AND GET OFF THE FREEWAY. I CONSIDER MYSELF AN EXPERIENCED DRIVER, BUT IF MY KID WAS DRIVING THE CAR WHEN THAT HAPPENED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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