Kia Soul Complaints (2016)

825 consumer complaints on file.

#11432731September 13, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On Monday September 6, 2021 at about 11:30 pm, I was driving home east on interstate 90, just east of Roselle rd. near Schaumburg, Illinois. When the car began to violently shake. The dash board lights began to flash and the engine just stopped. We managed to steer the car to the side of the express way, in an attempt to restart the car with no luck. A Illinois Dept. of Transportation road side assistance driver tried to start the car when the car explored into fire, the driver put the fire out and provided us with the number of a toe truck , which we had the car toed to the Schaumburg Kia Dealer, located at 1100 East Golf Road, Schaumburg, IL 60173, phone No. is (847) 908-0502, where the dealer is trying to determine the cause of the fire and the amount of damage, if the car is a total loss or not. My car is a 2016 Kia Soul. At this point I have not heard from the dealer after a week, I have called the dealer several times with no reply at all.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11432337September 9, 2021
ENGINE, VEHICLE SPEED CONTROL
My newly permitted driver was driving when after crossing highway my car all of sudden was halted to an almost complete stop. the motor stalled in the middle of the highway, thankfully no oncoming traffic was coming. I took the vehicle to mechanic and they said i could have a recall on catalytic converter, called dealership and they state that my car was not in the recall. However my car did exactly what the recall states. now i'm looking at anywhere from 2000-3000 to fix my car is only 5 years old with 75,000 miles. I'm a very dissapointed customer as i was looking to purchase the new telluride however I think I will stay clear from all Kia Products. Concerned Customer LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432354September 9, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact then discovered that her vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact called a dealer and scheduled an appointment to have the vehicle serviced. A few days after the appointment was made, the vehicle shut-off without warning while driving at 45 MPH. The contact was able to restart the vehicle; however, the vehicle would not accelerate or shift out of first gear. The contact called the dealer and she was instructed to bring in the vehicle to have the recall service. A few days later, the contact was informed by the dealer that the resonator had become defective and was not covered under the recall; therefore, she had to pay for the resonator replacement. The manufacturer was also notified of the failure and agreed with the diagnostic result from the dealer. The vehicle remained in the possession of the dealer and was not yet repaired. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431628September 3, 2021
EXTERIOR LIGHTING:HEADLIGHTS, INTERIOR LIGHTING
The contact owns a 2016 Kia Soul. The contact stated while driving 55 MPH, the headlights would intermittently fail to illuminate without warning. The contact made repeated attempts to adjust her headlights to no avail. Due to the failure, the contact stated that another vehicle in the opposite lane had attempted to pass the vehicle ahead. The other driver assumed that there was no vehicle in her lane of traffic and the contact was forced off the road to avoid a head-on collision with the other vehicle. The contact did not lose control of the vehicle and was able to resume normal driving. The contact also stated that the interior and dashboard lights would intermittently flicker on and off without warning. The dealer was notified, and the contact was informed that she had to pay a diagnostic fee to determine the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed. The failure mileage was 52,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431480September 2, 2021
EXTERIOR LIGHTING
Low-beams will not turn on in any position, while the high-beams continue to function. I was able to use the high-beams to get me home but not having access to low-beams is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431519September 2, 2021
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Three issues: 1) Upon stepping on the gas from a stop, the car often takes 4 or more seconds to actually move. This more than once has gotten me almost hit in the back by the other cars. 2) The car often makes "tractor noises" that are extremely loud and annoying. 3) The mechanic at the shop I took it to said that there's a crazy amount of oil going though the exhaust system. This could result in hat accumulation in the engine and jam it up (at best) or actually lead to a spontaneous fire. I am afraid of getting stranded so I haven't been driving very much. The KIA dealership said that there's nothing they can do. are you kidding me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431426September 1, 2021
ENGINE
The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the engine started knocking. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that they were unable to assist. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430418August 25, 2021
ENGINE
On/around August 13, 2021 I went to get an oil change and Safety recall performed for the 1.6L engines to protect it from excessive connecting rod bearing damage at a Kia Dealer. It was performed in the AM drove it pretty much all day. the next morning 8.14.21 in the AM drove it for roughly 1hr parked then decided to move the car out of the sun the car would not start. I could put it in the ACC and ON positions to work the radio and windows etc. but it would not start. I was there for 1.5 hrs. then I tried the car again and it started as if nothing was wrong. I drove it for 1 week no issues, then on 08.21.21 I was waiting at a red light when the light turned green I could not move as the car shut down with no warning or warning lights. I put the car in park and then tried turning on the vehicle again it started no issues, I was nervous and scared because we, my daughter and I, were at a very busy intersection not knowing if the car was going to start again. On 08.22.21 I tried starting the car and it took a while for it start as well but started. On 08.23.21 I called the KIA dealer and let them know what happened and took it to them on 8.24.21 in the AM. They were not able to replicate the problem but adjusted the values and said that there were no shut off codes indicated and that was a good sign. I was able to drive it all morning then at 3:15pm it would not start then at around 4:45pm I tried it again and the car started. When it started the stability control light was on and pressing the button to turn it off would not turn it off. I drove it about 5 minutes parked it turned the car off, when I started the car again the stability control light did not come on. I drove it around for a little then called a different KIA dealer and explained the situation so I dropped the vehicle off to the dealer on 8.24.21 in the overnight drop where it currently is where they are charging 139 dollars to diagnose the problem the car has approx 162329 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429527August 18, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The lights flickered and I lost both head lights. Head light bulbs keep going out randomly. Sometimes both at the same time. I have replaced them 4 times this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429373August 16, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
My vehicle has a check engine light on. In an attempt to repair the code was identified as a catalytic converter failure. My engine is burning oil excessively now. The costs are far beyond my means to repair despite meticulous maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428732August 11, 2021
ENGINE
My husband was exiting the highway when the engine began to sputter and then "explode" into a cloud of smoke from the engine and tail pipe. There was a oil smell. The car was towed to the local Firestone where my husband was told the engine now has a hole in it. Just a few months ago the engine was worked on because one of the cylinders had frozen. Recalls were taken care of prior to our moving to Dallas from San Antonio. If there were more needed, we received no notification despite having service done on this vehicle several times over the past year. My husband could have been on the highway when the engine blew and ended up in a major accident. There were no warning lights to indicate the car had a problem before it blew.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427599August 3, 2021
UNKNOWN OR OTHER
The contact owns a 2016 Kia Soul. The contact stated while driving 50 mph, the vehicle began to jerk upon depression on the accelerator pedal as the check engine warning light. Despite the failure, the contact was able to drive the vehicle home. Upon startup of the vehicle the next day, the contact stated that an abnormal knocking sound was emitted from the engine. The contact called her independent mechanic who informed her that her vehicle may have been placed under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and referred her to a local dealer. The contact had the vehicle towed to a dealer but was informed that her vehicle was not included in the recall. The manufacturer was also notified of the failure but offered no further assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 61,056.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427621August 3, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph, the contact slowed down then merged into another lane when the vehicle decelerated inadvertently and would not accelerate above 2 mph. Another vehicle crashed into the middle of the front and rear passenger’s side door frames of the vehicle, which caused the doors to not be able to open. No medical attention was received. A police report was filed. The vehicle was taken to the dealer and diagnosed that the catalytic converter was clogged. The vehicle was not repaired. The vehicle was then taken to another dealer Spradley Kia (2145 HWY 50 West, Pueblo, CO 81008) and a product improvement campaign and ECU software update was performed however, the failure recurred. The contact was made aware that the VIN was included in NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the dealer Spradley Kia did not perform the recall repair. The manufacturer was made aware of the failure but informed the contact that previous vehicle owner had not taken the vehicle in for the recall repair. The manufacturer offered no further assistance. The failure mileage was 122,698.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11427451August 2, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph and attempting to accelerate to pass a semi-truck in the left lane, the vehicle failed to accelerate. The contact stated that the overheating warning light was illuminated. The contact exited the highway and parked on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The contact towed the vehicle to her residence. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 112,187.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427492August 2, 2021
UNKNOWN OR OTHER
The contact owns a 2016 Kia Soul. The contact stated that the vehicle would not accelerate above 5 mph and would stall with the check engine warning light illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427312July 31, 2021
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
My car just stopped without warning.. Kia dealership states it need a catalyst converter and 02 sensor.. no engine light came on.. it just stopped.. after they put an software for 50000 incase the engine fail.. well my catalyst converter fail.. without any warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426836July 28, 2021
ENGINE
The check engine light is indicating catalytic converter issues. I took it to the mechanic and he is describing the exact problem as found in recall 19V120000. He measured 900-degree exhaust gas temperatures on one side and 500 degrees on the other. The catalytic converter has subsequently been damaged. The Kia dealership is telling me that there is no open recall under the VIN number for my vehicle yet my vehicle is having all the problems as indicated in the aforementioned recall. I'm afraid that this car will catch on fire. What are my options if the dealership refuses to repair this problem as a recall item although my vin number is not listed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426765July 28, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the front headlights failed to remain illuminated. The headlights independently regained normal function after a while. Also, on several occasions, while the vehicle was turned off, the headlights were erroneously turned on without driver input. The cause of the failure was not yet determined. An unknown dealer was contacted, and a service appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425863July 21, 2021
ENGINE
Catalytic converter failed, sending pieces into engine, causing engine to catch fire. Melted some major components while driving. Same thing as last MAJOR recall in which Kia Replaced my engine. so, this was a BRAND new 1 1/2 year old engine. This vehicle is currently at Keifer Kia in Eugene, OR awaiting Kia National to do their fire investigation.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423868July 8, 2021
ENGINE
Right around kia announced catalytic converter recall issues with 2016 kia souls my car stopped running it was brought to a kia dealership where the muffler intake manifold was replaced for $3,000 and told it wasn't the catalytic converter despite having 90% of the listed "symptoms " of the recall.. a complaint was put in to you guys. An extended warranty Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter.was put on. A year later car Stopped again where i was told catalytic converter and even with replacing so much damage had been done most likely to engine since it was burning so much oil that it was a temporary fix. Only way i could sell it was to get it fixed though so another $2800 was spent to replace it. Yet all the issues i have with car are exactly what the recalls state. I feel the first dealership knew this and didnt want to eat the cost of labor. My car was kept there for a few days for them To diagnose and fix which ive never had happen maybe needed overnight but never for days unless a car was at a body shop. I believe the car issues and costs relate to Recall no. 19V120000 Kia's number for this recall is SC176.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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