Kia Soul Complaints (2015)

908 consumer complaints on file.

#11373164November 5, 2020
ENGINE
TWO WEEKS AFTER RECEIVING A LETTER FROM KIA MOTORS THAT THE EXPECTATIONS OF OIL MAINTENANCE HAS CHANGED FROM WHAT IT WAS WHEN I ORIGINALLY PURCHASED MY VEHICLE. I NOTICE THAT MY CAR BURNED OIL QUICKLY AND EVEN ACCUSED THE DEALER OF NOT PUTTING ENOUGH OIL IN MY VEHICLE AT OIL CHANGE INTERVALS BUT I NEVER SEEN OIL LEAKS ON MY DRIVE WAY. WHILE DRIVING, MY VEHICLE SUDDENLY WOULD NOT ACCELERATE IN MID TRAFFIC. TOOK TO THE DEALER AND MY CATALYTIC CONVERTER NEEDS TO BE REPLACED. COME TO FIND OUT THAT THE OIL THAT I THOUGHT WAS BURING WAS ACTUALLY GETTING INTO MY CAT. CONVERTER WHICH CAUSED THE DAMAGE. MY VEHICLE HAS LESS THAN 100K MILES. REPORTED TO THE KIA CONSUMER ASSISTANCE FOR RECALL AND AFTER 4 WEEKS OF GOING BACK AND FORTH WITH THEM ON CLAIM NUMBER 13810354, THEIR RESPONSE WAS THAT THEY COULD NOT REACH ME AND DENIED MY CLAIM. I HAVE ACTUAL DATES AND TIME THAT I HAVE CALLED AND REACHED OUT TO THEM TO GET A ASSISTANCE. I WAS CONSTANTLY TOLD THAT THEY COULD NOT REACH THEIR DPSM AND ECR TO GET APPROVAL. MY CASE WAS CLOSED. I FIND OUT THAT OTHER OWNERS ARE HAVING A SIMILAR PROBLEM WITH THEIR KIA SOULS. PLEASE HELP. THIS APPEARS TO BE A MANUFACTURE DEFECT CAUSING THE OIL TO BURN AND DESTROYING THE CATALYTIC CONVERTER IN THESE VEHICLES. MY VEHICLE HAS BEEN AT THE BOWIE KIA MOTORS SERVICE STATION FOR 4 WEEKS WHILE I WAS WAITING ON A RESPONSE FROM KIA CONSUMER ASSISTANCE. CALLED KIA CONSUMER ASSISTANCE TODAY AND WAS TOLD OF THE DENIAL FOR REPAIR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372924November 3, 2020
ENGINE
DRIVING STOPPED AT A LIGHT. CAR DIED AT LIGHT. TRIED TO START WOULD NOT START. PUSHED IT OUT OF THE INTERSECTION. SOMEONE STOPPED TO GIVE ME A JUMP. AFTER GETTING A JUMP A LOUD KNOCKING NOISE WAS COMING FROM THE ENGINE. SO I TURNED IT OFF AND HAD IT TOWED. AT THE TIME IT DIED IT WAS RUNNING FINE. NO NOISES NO LIGHTS, NO INDICATION FOR WHY THIS OCCURED. TOWED IT TO KIA AND A WEEK LATER THEY SAID IT NEEDED AND ENGINE. AFTER LOOKS NG INTO IT WE FOUND OUT 2015 KIA SOULS HAD RECALLS FOR THE SAME TYPE OF ISSUE. WE WERE TOLD OUR VIN WASN'T COVERED UNDER THE RECALL. BUT IT DISPLAYS THE SAME ISSUES FOR RECALL. THE CAR HAS LESS THAN 100,000 MILES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372282October 29, 2020
ENGINE
I WAS DRIVING DOWN A COLORADO HIGHWAY WITH MY FAMILY WHEN MY CAR STARTED TO SMOKE. ONCE WE PULLED OVER THE CAR BEGAN TO SMOKE EVEN MORE, AFTER A FEW MINUTES THE FRONT PART UNDER THE HOOD CAUGHT ON FIRE. WE HAD TO QUICKLY EXIT AS THE CAR IMMEDIATELY WAS ENGULFED INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11366818October 28, 2020
STEERING, WHEELS
DRIVING ON HIGHWAY 70 AND NOTICED THAT MY TIRE WAS GETTING LOW. I GOT OFF THE HIGHWAY JUST IN TIME. THE TIRE SHOP. AT 9550 ST CHARLES ROCK RD, BRECKENRIDGE HILLS, MO 63114 AT 5PM. THE TWO YOUNG MEN CAME OUT LAUGHING AND ONE CHANGED MY TIRE. LEFT THE SHOP AND 30 MINS LATER MY TIRE WAS ON FLAT. CAME BACK THE NEXT MORNING. YOUNG MAN SAID HE'LL FIX IT. HE DIDN'T GIVE ME ANOTHER BUT STATED A NAIL WAS IN IT. HE THINK I'M STUPID. HE KNOW HE SOLD ME A BAD TIRE WITH THE NAIL IN IT ALREADY. HE PAINTED THE TIRE THEN PUT IT BACK ON MY CAR. I WAS SUSPICIOUS ABOUT THE PAINT AND PAINT BRUSH. LEFT THE SHOP AND WENT HOME. ON MY WAY TO WORK THE SAME DAY ALMOST HAD TWO ACCIDENTS. TIRE WAS HARD TO STEER AND THE WHEEL DIDN'T TURN. I WAS SCARED TO DEATH. I COULD OF LOST MY LIFE 😔. . PEOPLE NEED GOOD USED TIRES. FINALLY I WENT TO CAR X AND THEY TOOK CARE OF MY PROBLEM AND I FELT SAFE TO DRIVE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366299October 25, 2020
ENGINE
SUDDEN ENGINE FAILURE WITHOUT ANY WARNING LIGHTS COMING ON. NO SLOW DOWN OR APPARENT PROBLEMS. SUDDEN ENGINE FAILURE IN THE MIDDLE OF TRAFFIC IN PITTSBURGH AREA CAUSING A TRAFFIC HAZARD. VEHICLE WAS IN MOTION ON A STREET. FOUND OUT THIS IS THE NUMBER ONE REPORTED PROBLEM WITH THIS VEHICLE. ALSO ISSUES WITH THE KIA SORENTO ENGINE. SAME PROBLEM? RECALL WAS ISSUED FOR SORENTO. I FEEL THIS PROBLEM SHOULD BE REPAIRED BY KIA. THIS IS A ROAD HAZARD WHEN VEHICLE STOPS IN MIDDLE OF TRAFFIC WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365892October 23, 2020
ENGINE
ENGINE BEGAN MAKING KNOCKING NOISE. CHECKED OIL LEVEL AND NO OIL WAS SHOWING ON THE DIPSTICK. HAD TO ADD 2.5 QUARTS OF OIL AND CONTINUED TO ADD AROUND 1 QUART OF OIL EVERY 1,000 MILES. BEGAN TO NOTICE LOSS OF POWER/ACCELERATION AND GAS MILEAGE. TOOK VEHICLE IN TO HAVE SPARK PLUGS AND FUEL SYSTEM CLEANED. THIS DID NOT RESOLVE THE ISSUE. TOOK THE CAR IN AGAIN AND THEY TOLD ME THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. REPLACEMENT HAS RESOLVED POWER ISSUES IN THE 3000 MILES I HAVE DRIVEN SINCE REPLACEMENT, BUT IS STILL USING OIL AT A HIGH RATE. CHECKED THE NHTSA WEBSITE AND NOTICED MANY OTHER OWNERS REPORTING THE SAME ISSUES. RECEIVED A NOTICE FROM KIA OVER THE SUMMER TO NOT GOT LONGER THAN 3750 MILES BETWEEN OIL CHANGES, SO KIA MUST KNOW THERE IS AN ISSUE WITH THE ENGINE. HOPEFULLY THEY WILL ISSUE A RECALL AS THEY HAVE DONE WITH THE 1.6L ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365743October 22, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FOR OVER A YEAR, I'VE HAD THE ENGINE LIGHT ILLUMINATE A DOZEN TIMES AND EVERYTIME I'VE HAD TO VISIT MY DEALERSHIP TO HAVE THE SYSTEM SCANNED AND ALWAYS REPORTS ERROR CODE: P050A. I'VE BEEN TOLD BY THE SHOP THAT KIA IS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THIS TIME. HAVING TO CONSTANTLY GO BACK TO THE DEALERSHIP SHOP FOR AN ERROR ON KIAS PART IS REDICULOUS AND HAS COST WAY TOO MUCH OF MY TIME AND ADDED MILEAGE. A YEAR OF THE SAME STORY, "AWAITING A FIX" AND NO UPDATES, TIMETABLE OR SIGN THAT KIA ACTUALLY CARES AND IS WORKING ON A RESOLUTION. NOT SURE WHAT THEIR ENGINEERS DO ALL DAY BUT THIS IS REDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365293October 20, 2020
ENGINE
VEHICLE NEVER DISPLAYED A NEED TO CHECK OIL, DESPITE HAVING REGULAR OIL CHANGES AND BEING UNDER THE MILEAGE RECOMMENDED FOR NEXT OIL CHANGE. WHILE DRIVING ON HIGHWAY THE ENGINE SUDDENLY STOPPED WITH NO SMOKE OR OVERHEATING. MECHANICS THINK IT WAS DUE TO NO OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365393October 20, 2020
ENGINE
VEHICLE HAS 65,000 MILES ON IT, HAS BEEN SERVICE REGULARLY ACCORDING TO MANUFACTURER RECOMMENDATIONS. NOTICED TICKING NOISE IN ENGINE JUST PRIOR TO MOST RECENT OIL CHANGE. REPAIR FACILITY NOTED THERE WAS LESS THAN 1 QUART OF OIL IN ENGINE. NO VISIBLE OIL LEAKS. NO OIL TEMP LIGHT INDICATOR. NO ENGINE HI TEMP INDICATED. ENGINE IS BURNING APPROX .75 QUARTS OF OIL PER 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364540October 15, 2020
UNKNOWN OR OTHER
WHEN USING CRUISE CONTROL, CAR WILL RANDOMLY SPEED UP OR SLOW DOWN AND GET VERY LOUD AND ALSO JERK FORWARD. IT WILL ALSO OCCASIONALLY JERK FORWARD OR BACKWARDS WHILE DRIVING NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364136October 13, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS HAVE BEGUN TO FLICKER ON AND OFF WHILE I AM DRIVING. SOMETIMES THEY DO NOT TURN ON AT ALL. THIS RESULTS IN ME DRIVING FOR ANYWHERE BETWEEN 1 SECOND AND 15 SECONDS AT NIGHT WITHOUT LIGHTING. THE LIGHTS ARE DISTURBED WHEN I TRY TO USE MY BRIGHTS OR TURN SIGNAL. THE DOCUMENTATION IS TAKEN WHILE PARKED IN MY DRIVEWAY BECAUSE I FEEL UNSAFE DRIVING AT NIGHT NOW WITH UNRELIABLE HEADLIGHTS. FROM AN INTERNET SEARCH I CAN SEE THAT MANY OTHER KIA OWNERS ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363845October 12, 2020
AIR BAGS
I WAS GOING 65 MPH, WITH MY CRUISE CONTROL ON, WHILE IT WAS RAINING. I HIT SOME STANDING WATER, WHICH CAUSED ME TO HYDROPLANE. I COULD NOT GAIN CONTROL OF MY VEHICLE, SO I ENDED UP SPINNING AND HITTING A CONCRETE BARRIER. NONE OF MY AIRBAGS DEPLOYED. THANKFULLY I WASN'T SERIOUSLY INJURED, BUT THE AIRBAGS SHOULD HAVE DEPLOYED EITHER WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364009October 12, 2020
ENGINE
WHILE DRIVING ENGINE LOCKED UP SHORTLY AFTER AN OIL CHANGE. PREVIOUS TO OIL CHANGE, IT WAS GOING THROUGH OIL QUICKLY, APPROXIMATELY 1QT EVERY TWO WEEKS. WHEN ENGINE LOCKED UP, TOWED TO CERTIFIED KIA DEALERSHIP & MECHANIC SAID THE ENGINE WAS LOCKED UP AND THERE WAS NOTHING THEY COULD DO, AN ENGINE REPLACEMENT IS REQUIRED. MOTOR ONLY HAS 80,000 MILES AND STILL 2 YEARS LEFT ON THE LOAN. AFTER REVIEW THERE HAVE BEEN A GREAT NUMBER OF COMPLAINTS ABOUT THIS. KIA NEEDS TO BE HELD ACCOUNTABLE! SAME VEHICLE WITH ALTERNATE MOTORS HAVE HAD THE RECALL FOR THE SAME ISSUES, THIS SPECIFIC MOTOR NEEDS THE RECALL TOO! CAR HAS BEEN SITTING SINCE FAILURE DUE TO REPLACEMENT ENGINE BEING UNAFFORDABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363237October 7, 2020
ENGINE
VEHICLE IS LOSING OIL SO MUCH THAT OIL LIGHT IS FLASHING ON AND KIA SAYS NOTHING IS WRONG WITH THE CAR. IT'S LOSING MORE THAN 3 QTS IN LESS THAN 3K MILES. THERE ARE NO OBVIOUS SIGNS OF A LEAK AND THE CAR IS MAKING AN UNEXPLAINED KNOCKING SOUND WHEN ACCELERATING FROM A STOP AND AROUND 40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362988October 6, 2020
ENGINE
I PURCHASED THIS CAR IN MARCH NOT KNOWING IT HAD AN RECALL ON IT , MY CAR HAS THIS LOUD NOISE COMING FROM UNDER THE HOOD OF THE CAR , MECHANIC TOLD ME IT WAS THE ENGINE AND CATALYTIC CONVERTER AND IT WAS SMOKING VERY BAD THIS HAPPEN ON THE EWAY LUCKY I GOT IT TO THE HOUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363010October 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT A SLOW SPEED, THE VEHICLE STARTED MAKING AN ABNORMAL POPPING SOUND WITH THE OIL WARNING LIGHT ILLUMINATED. UPON INSPECTION, HER HUSBAND DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT'S HUSBAND HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THERE WAS NO SIGN OF AN OIL LEAK. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FAILURE WOULD BE HANDLED IN HOUSE AND TO HAVE THE VEHICLE TAKEN TO THE NEAREST DEALER FOR ASSISTANCE. THE VEHICLE WAS TOWED TO CUMBERLAND KIA (1556 INTERSTATE DR, COOKEVILLE, TN 38501) WHERE THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER UNREPAIRED. THE FAILURE MILEAGE WAS 56,973.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362618October 4, 2020
ENGINE
I BOUGHT THIS CAR AT 62,000 MILES AND WAS TOLD BY THE DEALER I STILL HAD A POWERTRAIN WARRANTY UNTIL 100,000 MILES. I HAVE HAD ISSUES WITH OIL DISAPPEARING FROM THE START. I HAVE TO PUT IN OIL BETWEEN CHANGES AND HAVE BEEN GETTING IT CHANGED EVERY 3000 MILES. IT TAKES ABOUT 2 QUARTS IN BETWEEN CHANGES. THERE ARE NO SIGNS OF LEAKS, NOTHING IN MY DRIVEWAY OR ANYWHERE I PARK. I DID READ THAT THEY RECALLED THE 1.6 LTR ENGINE BUT HAVE NOT RECALLED THE 2.0 LTR. I AM HAVING THE SAME PROBLEMS AS THE 1.6. I SEE MANY PEOPLE WITH THE 2.0 HAVE REPORTED THE SAME PROBLEM. PLEASE GET INVOLVED AS I SEE NO RECALL ON MY CAR AND IT IS NOT RIGHT THAT I SHOULD HAVE TO PUT IN SO MUCH OIL BETWEEN CHANGES. THE OIL LIGHT HAS NEVER COME ON AND THE FIRST TIME I NOTICED IT, THE OIL WAS RIGHT AT THE LOW MARK. THE OIL ALWAYS LOOKS FUZZY WHICH IN MY 50 YEARS OF DRIVING OLD CARS AND CHECKING THE OIL CONSTANTLY, I HAVE NEVER SEEN. THIS NEEDS TO BE A RECALL ASAP. I AM AT 87,000 RIGHT NOW. PLEASE HELP US MAKE SURE THAT KIA DOES THE RIGHT THING IN THIS. I HAVE READ THROUGH THIS WEBSITE AND SEEN MANY OTHER KIA OWNER WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362530October 3, 2020
ENGINE
MY VEHICLE WITH 59,000 MILES DEVELOPED A KNOCKING SOUND IN ENGINE. TOOK TO KIA DEALERSHIP. THEY SAID MY CAR HAS BEARING FAILURE BUT MY CAR IS OUT OF WARRANTY DUE TO TIME, NOT MILEAGE. I FOUND WHERE KIA RECALLED 695,000 (2015) KIA SOULS WITH THE 2.0 LITER MOTOR (SAME AS MINE) FOR A DESIGN FLAW THAT CAUSES BEARING FAILURE. THEY TOLD ME SORRY I'M OUT OF LUCK. THEY WANT TO CHARGE ME $10,000 FOR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362554October 3, 2020
ENGINE
WILL KOT MAINTAIN PROPER OIL LEVEL.HAVING TO ADD OIL EVERY WEEK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362120September 30, 2020
ENGINE
WAS 2 MILES FROM HOME WHEN OIL LIGHT BLINKED A COUPLE OF TIMES. IT QUIT BLINKING BUT ENGINE STARTED SOUNDING LIKE LIFTERS KNOCKING. MADE IT HOME THAT WAY. NEXT MORNING CHANGED OIL THEN TRIED TO CRANK IT. CRANKED AND RAN ABOUT 30 SECONDS; OIL LIGHT BRIGHT THE ENTIRE TIME. TRIED AGAIN SAME THING. REMOVED OIL FILTER NO OIL GETTING TO IT. TALKED TO MECHANICS WHO SAID COULD BE OIL CONTROL VALVE GONE BAD. PULLED BOTH AND THEY WERE PLUGGED WITH METAL SHAVINGS. KNEW THEN BOTH OIL PUMP AND MOTOR WERE BAD. CALLED KIA,WAS TOLD THAT AS I HAD BOUGHT IT SECOND HAND THAT THE 83000 MILES ON IT MADE IT OUT OF WARRANTY. THAT THEY COULD NOT HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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