Kia Soul Complaints (2013)

668 consumer complaints on file.

#11221430June 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR 72712, (479) 319-2697) WHERE IT WAS DETERMINED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221482June 20, 2019
ENGINE
RECALL ON CAR 19V120. KIA STATES I NEED A NEW ENGINE. MY CAR IS EXPERIENCING THE EXACT SYMPTOMS OF THE RECALL (PISTON DAMAGE D/T SUBRATE PARTICLES, EXCESSIVE OIL BURNING (2.5QUARTS PER 900 MILES), INTERMITTENT MIL ILLUMINATING... KIA STATES I NEED A NEW ENGINE AND THEY WILL PAY FOR THE ENGINE, BUT NOT THE LABOR. GETTING RUN AROUND. KIA STATES THE ENGINE DAMAGE IS NOT BECAUSE OF THE RECALL, YET THEY REFUSE TO PROVIDE AN EXPLANATION OF WHAT IS CAUSING THE ENGINE DAMAGE. THEY ARE ALSO REFUSING TO PROVIDE ANY DIAGNOSTIC INFORMATION. THEIR REASON THAT MY ENGINE HAS DAMAGE IS BECAUSE IT'S HIGH MILEAGE. THIS IS A SINGLE OWNER, WELL MAINTAINED VEHICLE. THE FACT THAT THE CAR HAS THE EXACT DAMAGE AS INDICATED IN THE RECALL AND KIA REFUSES TO LIVE UP TO THEIR PROMISE 'AT NO COST TO YOU', NOT ONLY HAS ME QUESTIONING THEIR LOYALTY TO THE CUSTOMER, BUT ALSO CONTINUES TO PUT ME AND MY FAMILY IN A DANGEROUS SITUATION OF DRIVING A FAULTY CAR. YES, THIS HAS HIGH MILEAGE, YES, THIS IS OUT OF WARRANTY, HOWEVER, THIS IS A RECALL, NOT A WARRANTY ISSUE AND THE RECALL SHOULD BE HONORED 100%. I HAVE ADVISED KIA CORPORATE I AM CONTACTING YOU FOR ASSISTANCE, SINCE EACH REP TELLS ME A DIFFERENT STORY. I'M TOLD THE CASE IS BEING ESCALATED, AND HAVE YET TO HEAR ANYTHING. I'VE ASKED GOD SPEAK WITH HIGHER MANAGEMENT AND HAVE BEEN TOLD THAT INFORMATION IS NOT AVAILABLE TO GIVE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220774June 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
OLI LIGHT DOES NOT COME ON WHEN MY OIL IS LOW. MY 2013 KIA SOUL BURNS OIL QUICKLY HAD MY OIL CHANGED 2 WEEKS AGO CHECKED YESTERDAY THE DIP STICK WAS ALMOST DRY AT NOT TIME DID MY OIL LIGHT COME ON. MY STEERING WHEEL MAKES NOISE WHEN I MOVE LEFT OR RIGHT IT MAKES A CLICKING NOISE, STEERING WHEEL FEELS LIKES IT LOCKS AT TIME WHEN DRIVING ON THE HIGH WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219553June 12, 2019
EXTERIOR LIGHTING
THE HEADLIGHT JUST WENT OUT - NO WARNING NO FLICKERING NOTHING. CHANGED THE LIGHT BLUB, CHANGED THE WHOLE HEADLIGHT ASSEMBLY - STILL DOES NOT WORK - ONLY HAPPENED TO ONE SIDE - FUSES, REPLYS, EVERYTHING ELSE WORKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219054June 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING THE VEHICLE, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. BOB HOWARD KIA (13241 BROADWAY EXT, OKLAHOMA CITY, OK) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217807June 4, 2019
STEERING
STEERING WHEEL CLICKS OR KNOCKS WHEN MOVING OR STATIONARY WHEN TURNING THE WHEEL TO LEFT OR RIGHT. AT SPEEDS OF 75+ MPH THE STEERING WHEEL CLICKS AND SHAKES ON ITS OWN WITHOUT ANY TURNING INPUT. SEEMS LIKE A SIMILAR ISSUE TO OTHER KIA RECALLS ASSOCIATED WITH THE STEERING COUPLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210402May 28, 2019
ELECTRICAL SYSTEM, SEAT BELTS
RADIO/BACKING CAMERA STOPPED WORKING. HAD CAMERA REPLACED EARLIER. RADIO COMES ON BUT PLAYS NO SOUNDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210031May 26, 2019
STEERING, SUSPENSION
THE VEHICLE MAKES THE NOISE STATIONARY AND IN MOTION IS LOUD FEELS LIKE THE STEERING WHEEL IS COMING APART I SEEN VIDEOS OF THE PROBLEM ON YOUTUBE THERE ARE MANY AND HOW TO FIX IT KIA HAS NOT RECALL THE YEAR 2013 MODEL PLZ WHAT CAN WE DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209661May 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO HANSON SUBARU KIA (2300 CARRIAGE LOOP SW, OLYMPIA, WA 98502, 1-877-224-14270) TO BE REPAIRED PER A MANUFACTURER RECALL CAMPAIGN REGARDING THE ENGINE. THE DEALER FOUND TWO DIAGNOSTIC TROUBLE CODES, BUT THEY FAILED TO REPLACE THE MOTOR OR CATALYTIC CONVERTER AND ONLY PROVIDED AN UPGRADE TO THE COMPUTER. THE DEALER REFUSED TO PROVIDE THE REMEDY AND CLEARED THE FAILURE CODES. THE CONTACT STATED THAT THE ENGINE HAD EXCESSIVE WEAR AND WAS CONSUMING MOTOR OIL AT A HIGH RATE. THE VEHICLE WAS NOT FULLY REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209307May 22, 2019
STEERING
AT AROUND 60,000 MILES, BEGAN TO NOTICE CLUNKING NOISE AND SLIGHT WOBBLE WITH STEERING COLUMN. AT FIRST IT WAS MINIMAL, BUT HAS GOTTEN PROGRESSIVELY WORSE AND NOW HEAR NEW SQUEAKING/GRINDING NOISES WHEN TURNING AT LOWER SPEEDS OR WHEN STOPPED. RECENTLY RESEARCHED AND SAW THAT MANY OTHER PEOPLE HAVE BEEN EXPERIENCING THIS SAME ISSUE WITH THIS MODEL (THE 2010-2013 BUILDS), WITH A VIDEO REGARDING THIS ISSUE ON YOUTUBE HAVING MORE THAN 40,000 VIEWS AS OF WRITING THIS (HTTPS://YOUTU.BE/J3U0KHPLZ8C). THE SAME STEERING COUPLER PARTS THAT WERE DEEMED DEFECTIVE FOR OTHER RECALLED MODELS FROM KIA/HYUNDAI APPEAR TO BE THE SAME ONES USED IN THE 2013 KIA SOUL (AND OTHERS THAT HAVE NOT BEEN RECALLED). HTTPS://WWW.CARCOMPLAINTS.COM/KIA/SOUL/2013/STEERING/CLUNK_NOISE_IN_STEERING.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207840May 15, 2019
UNKNOWN OR OTHER
I RECEIVED A SAFETY RECALL, DATED APRIL 12, 2019. PER RECALL, 19V120, TO UPGRADE THE CATALYTIC CONVERTER AT NO COST TO ME. I CALLED CUSTOMER ASSISTANCE CENTER AT 800.333.4542 AND SPOKE WITH NICOLE WHO ASSURED ME THERE WOULD BE NO COST TO ME. ON MAY 13TH, I VISITED A KIA DEALERSHIP ON 4220 FREDERICKSBURG RD., SAN ANTONIO, TX., AND MADE APPOINTMENT FOR MAY 16TH AND WAS TOLD THAT A DIAGNOSTIC WAS NECESSARY AND COULD GENERATE A CHARGE. LATER THAT DAY I CALLED TO CANCEL THE APPOINTMENT IN CASE OF A CHARGE AND SPOKE TO DANIEL, A CASHIER. TO CONFIRM CANCELLATION, I CALLED AGAIN ON MAY 15TH AND SPOKE WITH EDWARD IN SERVICES AND WAS TOLD THE APPOINTMENT HAD NOT BEEN CANCELLED. I ASKED HIM TO CANCEL AND HE ADVISED ME TO RESCHEDULE SOON DUE TO THE RECALL. I TOLD EDWARD MY CONCERNS ABOUT PAYING FOR A DIAGNOSTIC, AND HE SAID THAT IF DIAGNOSTIC WAS RELATED TO THE RECALL, THERE WOULD BE NO CHARGE, BUT THERE COULD BE A CHARGE IF THE DIAGNOSTIC FOUND OTHER ISSUES NOT RELATED TO THE RECALL. HE SAID HE WOULD CANCEL APPOINTMENT AND I TOLD HIM I WOULD CALL LATER TO RESCHEDULE. HOWEVER, I WILL NOT HAVE THE MONEY ANY TIME SOON TO PAY IN CASE THERE IS A CHARGE FOR THE DIAGNOSTIC. THE MILEAGE IN MY VEHICLE IS 53,000, SO I DO NOT KNOW HOW LONG I SHOULD CONTINUE DRIVING MY VEHICLE WITHOUT RESOLVING THIS RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207316May 13, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE, THE SEAT BELT RETRACTOR FAILED TO RETRACT THE SEAT BELT. THE FAILURE CAUSED THE SEAT BELT BUCKLE TO BE CAUGHT INSIDE THE DOOR FRAME OF THE VEHICLE AND WAS BENT. THE CONTACT STATED THAT THE BUCKLE NO LONGER FITS INTO THE RECEIVER. THE VEHICLE WAS TAKEN TO FAMILY KIA OF ST.AUGUSTINE LOCATED AT 2665 U.S. HIGHWAY 1 SOUTH, ST. AUGUSTINE, FL 32086, (904) 808-0542, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RETRACTOR, RECEIVER, AND BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 37,504.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207093May 12, 2019
ENGINE
I TOOK MY CAR INTO KIA OF LAGRANGE IN LAGRANGE GEORGIA FOR A RECALL. MY ENGINE LIGHT WAS ON AND GIVING THE CODE FOR THE CADILLAC CONVERTER. THEY UPGRADED THE COP ECU LOGIC AND RESET MY ENGINE LIGHT. THE NEXT DAY MY ENGINE LIGHT WAS RIGHT BACK ON FOR MY CADILLAC CONVERTER. KIA IS REFUSING TO REPLACE MY CADILLAC CONVERTER EVEN THOUGH THE RECALL STATES IF THAT WAS DAMAGED IT WOULD BE REPLACED. I HAVE CALLED THE CONSUMER ASSISTANCE CENTER FOR KIA AT 800-333-4542 SIX TIMES NOW AND EACH REPRESENTATIVE I HAVE SPOKEN TO HAS ASSURED ME THEY WOULD GET THIS RESOLVED AND THAT NO MONEY WOULD COME OUT OF MY POCKET AND HAVE BEEN PROMISED CALLS BACK ALL SIX TIMES BUT NEVER RECIEVED A CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206944May 11, 2019
ENGINE
I WAS GOING DOWN THE FREEWAY SPEED LIMIT IS 70MPH MY FOOT IS ON THE GAS AND MY CAR SEEMS TO DECREASED IN SPEED NO LIGHTS CAME ON PRIOR TO MY CAR SHUTTING DOWN(LIKE CHECK ENGINE LIGHT OR OIL LIGHT ETC) MY KIA SOUL HAS COMPLETELY STOPPED ON THE FREEWAY AND ONLY THEN DOES THE CHECK ENGINE LIGHT COME ON THIS WAS BACK AT THE END OF FEBRUARY 2019 COUPLE OF MONTHS GO BY I HAVE NO CLUE AS I WHAT'S GOING ON WITH MY VEHICLE IT'S NOW MAY 2019 AND I JUST GOT WORD FROM THE SHOP THAT IT'S A PISTON WHICH WAS THE CAUSE FOR MY ENGINE TO DIE OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206877May 10, 2019
STEERING, SUSPENSION
RACK AND PINION SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206544May 9, 2019
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER DARCARS LANHAM KIA (9020 LANHAM SEVERN RD, LANHAM, MD 20706) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER AND TWO OXYGEN SENSORS HAD FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) ON APRIL 12TH 2019. THE VEHICLE WAS DRIVEN BACK TO THE DEALER WHERE IT WAS AWAITING AN EVALUATION FROM A KIA HEADQUARTERS MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205317May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING NOISE MAY RESULT FROM FAULTY CONVERTER, WHICH DISTRACTED THE CONTACT. EVERY TIME THE ENGINE WAS STARTED, THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KIA OF ST. CLOUD (1396, 901 2ND ST S, WAITE PARK, MN 56387, (320) 259-4542) AND WAS NOT DIAGNOSED; HOWEVER, THE MECHANIC STATED THAT THE BOTTOM OF THE ENGINE HAD TO BE REMOVED AND REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 134,000. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204684April 30, 2019
ELECTRICAL SYSTEM, ENGINE
WAS DRIVING DOWN THE INTERSTATE WHEN ALL THE LIGHTS ON THE DASH COME ON AND THE CAR SHUT DOWN. HAS NOT CRANKED SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204714April 30, 2019
STEERING
OVER THE PAST SEVERAL MONTHS, STEERING HAS DEVELOPED A CLICKING SOUND AND SOME PLAY WHEN THE STEERING WHEEL IS MOVED BACK AND FORTH AT REST AND MOVING, AND STEERING VIBRATION THAT SUDDENLY HAPPENS WHEN DOING 70 MPH. '2007-2014$5 COUPLING P/N 563152K000FFF USED ON 200 MODELS OF KIA AND HYUNDAI 'MAY 22, 2014KIATSB-CHA044OPTIMAS, SOULS, FORTES 2010-2014 IDENTIFIES DEFECTIVE COUPLING; REPAIR COST $250-$500 'AUGUST 16, 2016KIATSB-CHA072OPTIMAS ADJUSTS MAN HOURS; OFFERS FREE REPLACEMENT AND EXTENDED WARRANTY UNDER ITS CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM (CS1604) STATING 'KIA'S ANALYSIS HAS IDENTIFIED THAT THIS CONDITION OCCURS IN EXTREMELY HIGH HUMIDITY STATES ADJACENT TO WARM OCEAN WATERS DUE TO WEAR OF THE FLEXIBLE COUPLING.' THEN GOES ON TO IDENTIFY 9 STATES INCLUDING FLORIDA, WHERE WARRANTY REPLACEMENT IS AUTHORIZED. 'FOR VEHICLES SOLD OR REGISTER IN ALL OTHER STATES, KIA IS EXTENDING THE WARRANTY ON THE FLEXIBLE COUPLING TO 10 YEARS/UNLIMITED MILES.' 'AUGUST 16, 2016KIATSB-CHA074 SOULS AND FORTES ADJUSTS MAN HOURS; REPAIR COST IS STILL $250-$500 'JAN. 2017HYUNDAIISSUED EXTENDED WARRANTY ON ALL EFFECTED MODELS. WHY ARE OPTIMA OWNERS GETTING A FREE REPLACEMENT OR EXTENDED WARRANTY WHILE SOUL AND FORTE OWNERS ARE PAYING $250-$500 DOLLARS FOR THE DIAGNOSTICS AND REPAIR OF THE SAME PROBLEM? IT IS MY OPINION THAT A NEW TSB SHOULD BE ISSUED TO INCLUDE THE EFFECTED SOULS AND FORTES IN THE KIA CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM. I FEEL THIS PROBLEM SHOULD GET NATIONAL ATTENTION IF NOT ACTED UPON BY KMAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204709April 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE SEIZED AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LITHIA FORD LINCOLN OF ROSEBURG (1650 NE STEPHENS ST, ROSEBURG, OR 97470, (541) 537-4643) WHERE THEY DISCONNECTED THE BATTERY. THE VEHICLE WAS TOWED TO BUTLER KIA (4950 CRATER LAKE AVE, MEDFORD, OR 97504, (541) 776-3088) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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