Kia Soul Complaints (2013)

668 consumer complaints on file.

#11281289November 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY AND THEN FLASHED. IN ADDITION, THE VEHICLE STARTED TO SHUDDER AND LOST POWER WITHOUT STALLING. THE VEHICLE WAS TOWED TO BROWN'S MANASSAS KIA (9030 LIBERIA AVE, CITY OF MANASSAS, VA 20110, (703) 331-8080) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED AT THE COST OF $7,480. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13438127. THE APPROXIMATE FAILURE MILEAGE WAS 82,178. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279805November 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT OIL WAS LEAKING INTO DIFFERENT COMPARTMENTS OF THE ENGINE. THE VEHICLE WAS TAKEN TO GREENWAY KIA WEST (3407 W COLONIAL DR, ORLANDO, FL 32808, (407) 532-2217) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE DEALER WAS UNABLE TO DETERMINE WHY THE VEHICLE WAS EXPERIENCING HIGH OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279888November 13, 2019
ENGINE
I TOOK MY VEHICLE TO KIA FOR TWO RECALLS AND A PERFORMANCE ISSUE WITH THE ENGINE; SPECIFICALLY, A LOSS OF POWER AND INCREASED OIL CONSUMPTION. KIA PERFORMED AN ECU UPGRADE AND REPLACED THE CATALYTIC CONVERTER RELATED TO RECALL# SC176. THE RECALL ALSO IDENTIFIES INTERNAL ENGINE DAMAGE TO THE PISTONS THAT RESULT FROM OVERHEATING CAUSED BY HIGH CATALYTIC CONVERTER TEMPERATURES WHICH WAS ADDRESSED BY THE ECU UPGRADE. I INQUIRED ABOUT COVERAGE FOR THE DAMAGE TO THE ENGINE; HOWEVER I WAS TOLD THAT THE ENGINE DAMAGE WOULD NOT BE COVERED BY KIA. AN OIL CONSUMPTION TEST WAS PERFORMED AND KIA DOCUMENTED THAT 1 QUART OF OIL HAD BEEN CONSUMED IN THE 1,000 ELAPSED MILES (WHICH EXCEEDS THE MANUFACTURER'S SPECIFICATION FOR NORMAL RATE OF CONSUMPTION), I WAS TOLD THAT THE ENGINE WOULD NEED TO BE REPLACED, AND KIA WOULD NOT COVER THE COST. I WAS VERY SURPRISED AS THE ISSUES THAT I AM HAVING WITH THE CAR ARE EXACTLY THE VERY SAME ISSUES DESCRIBED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279623November 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO HUFFINES KIA CORINTH (5150 INTERSTATE 35 E, DENTON, TX 76210) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE COOLING) IN MARCH OF 2019. ON APPROXIMATELY OCTOBER 28, 2019, THE CONTACT NOTICED THAT THE VEHICLE HAD A ROUGH IDLE AND HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND A CODE FOR THE CATALYTIC CONVERTER APPEARED. IN ADDITION, THE DEALER STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279080November 8, 2019
FUEL/PROPULSION SYSTEM
VEHICLE BEGAN MAKING A NOISE AND SEEMINGLY NOT GETTING GAS ANYMORE AND CAME TO A COMPLETE STOP RIGHT IN THE MIDDLE OF RUSH HOUR TRAFFIC.. I TRIED STARTING IT AND IT WOULD NOT START UNLESS I PUMPED THE GAS PETAL, WHICH SENT PLUMES OF WHITE SMOKE AND AWFULLY STRONG GAS ODOR. THE CAR DID THIS ALL THE WAY HOME. I CALLED A MECHANIC AND HE DID A DIAGNOSTIC TEST ON IT AND SAID IT WAS CAUSED BY ONE OF TWO SENSORS. THREE MECHANICS SAID THE VEHICLE COULD HAVE CAUGHT ON FIRE AND POSSIBLY EXPLODED WHILE I WAS DRIVING IT BECAUSE IT WAS DUMPING FUEL ON THE ENGINE. THEY SAID HAD THERE BEEN ONE SPARK FROM THE SPARK PLUGS THAT MY CAR WOULD HAVE MOST LIKELY BLOWN UP. I AM SCARED TO DRIVE THIS CAR NOW AND I DON'T KNOW WHAT TO DO AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278399November 6, 2019
STEERING
STEERING IS SHAKING AND REQUIRING NEED TO TURN WHEEL MORE THAN USUAL TO TURN WHEN DRIVING. MAKING NOISE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278315November 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DENNIS DILLON KIA (9501 W FAIRVIEW AVE, SUITE B, BOISE, ID 83704, (208) 314-3403) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSOR NEEDED TO BE REPLACED AND THE ECM NEEDED TO BE UPDATED. THE CONTACT WAS ALSO INFORMED THAT METAL SHAVINGS WERE FOUND IN THE ENGINE. THE KNOCK SENSOR WAS REPLACED AND THE ECM WAS REPROGRAMMED. THE ENGINE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,700. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271459October 28, 2019
ENGINE
TL* THE CONTACT OWNED A 2013 KIA SOUL. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED PER THE RECALL. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT FOR APPROXIMATELY 25 MINUTES, THE CONTACT WAS INFORMED BY A PEDESTRATIAN THAT THE VEHICLE WAS ON FIRE. THE CONTACT'S HUSBAND EXTINGUISHED THE FIRE WITH WATER. THE FIRE DEPARTMENT WAS CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. *LN*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11270539October 23, 2019
ENGINE
FOR THE LAST 3 YRS THE LAST PISTON HAS BEEN MISFIRING CAUSING A KNOCKING SOUND. EVERY WHERE I TAKE IT, INCLUDING 2 KIA DEALERSHIPS SAY IT NEEDS A NEW ENGINE. I KNOW OTHER KIA SOUL OWNERS WITH THE SAME ISSUE. THIS PROBLEM STARTED IN 2015. IT'S A KNOWN ISSUE. CANADA MADE KIA REPLACE ENGINES WITH THIS ISSUE. THE CAR KNOCKS WHETHER STATIONARY OR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270107October 22, 2019
ENGINE, UNKNOWN OR OTHER
I WENT TO HAVE A OIL CHANGE,THEY TOLD ME MY MOTOR WAS GOING OUT.THEY WOULD NOT DO NOTHING. THEY SAID TAKE IT TO A KIA DEALER. I THEN CALL A KIA SERVES DEALER. SO I AM LOOKING FOR A DEALER IN THE AREA CODE 49022, FOR A PHONE NUMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270256October 22, 2019
STEERING
STARTED WITH A CLUNK SOUND, THEN ALL OF A SUDDEN THE VEHICLE WOULD NOT STEER. I WAS IN A MASS OF TRAFFIC SO MY SPEED AT THE TIME WAS SLOW AND I WAS ABLE TO DRIFT ONTO THE SIDE OF THE ROAD LUCKILY. DEALERSHIP TELLS ME THE VIN IS NOT IN THE RECALL, BUT I SEE THIS SAME PROBLEM RECALLED HALF A MILLION TIMES. THEY WILL NOT FIX THE ISSUE, WHICH COMES AT A TUNE OF $1600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269877October 21, 2019
STEERING
THE VEHICLE PRESENT A GRINDING NOISE WHILE STEERING ON ANY DIRECTION. WHILE GETTING IT CHECKED AT THE LOCAL KIA DEALERSHIP THEY DIAGNOSED THE ISSUE ON THE STEERING WHICH WAS APPARENTLY PART OF A RECALL FROM KIA, A FEW DAYS LATER THE ISSUE ON THE STEERING WAS PRESENT AGAIN AND THE LOCAL KIA DEALERSHIP IS NOW CHARGING ME AROUND 1,900 DOLLARS FOR THE REPAIR EVEN THOUGH IT ALL STARTED TROUGH A MANUFACTURER RECALL..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269201October 17, 2019
STEERING
THE STEERING WHEEL COUPLER HAS BECOME LOOSE, CREATING A SOUND AND STEERING PLAY (OR SLACK) WHEN STEERING. THIS COULD RESULT IN BREAKAGE OF THE COUPLER, RESULTING IS LOSS OF CONTROL OF THE VEHICLE. KIA HAS ALREADY RECALLED THE 2014-16 SOUL MODELS IN RECALL NUMBER: 17V608000, BUT DID NOT INCLUDE THE 2013 YEAR MODEL, WHICH HAS A DANGEROUS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268888October 16, 2019
ENGINE
IN APRIL 29, 2019 HAD SAFETY RECALL (NHTSA RECALL #19V120) WORK DONE ON MY 2013 KIA SOUL FOR THE CATALYTIC CONVERTER, NOW FIVE MONTHS LATER MY CHECK ENGINE LIGHT COMES ON. I HAVE THE CHECK ENGINE LIGHT CHECK OUT AT AUTO ZONE AND O REILLY AUTO STORE, THE CODE ERROR READING P0420 CATALYTIC CONVERTER FAILING. I CONTRACT KIA DEALERSHIP SERVICE DEPARTMENT IN HOUSTON, TEXAS. THE SERVICE ADVISOR INFORMED ME, 'THAT SINCE I HAVE 100K ON THE 2013 KIA SOUL THE CAR CATALYTIC CONVERTER IS NOT COVERED. I WILL HAVE TO PAY OUT OF POCKET FOR REPAIR OF THE CATALYTIC CONVERTER.' I WAS ALSO TOLD BY SERVICE ADVISOR, THE SOFTWARE (CATALYTIC OVERHEATING PROTECTION) UPGRADE ONLY FOR THE RECALL. SERVICE ADVISOR STATED 'SUPPOSEDLY NOTHING WAS FOUND ON THE DIAGNOSTIC PROGRAM FOR THE SOFTWARE UPGRADE.' I EXPLAINED TO SERVICE ADVISOR WENT IN BROUGHT MY 2013 KIA SOUL FOR THE RECALL, THE CHECK ENGINE LIGHT WAS NOT ON AT ALL. SERVICE ADVISOR INFORMED ME THAT NEED THE CONTACT KIA MOTOR. I SEND AN EMAIL THE KIA MOTOR COMPANY ON THE RECALL PROBLEM. ON OCTOBER16, 2019, THE KIA MOTOR REPRESENTATIVE CONTRACT ME ABOUT THE RECALL PROBLEM. THE KIA MOTOR REPRESENTATIVE STATED 'I HAVE TO PAY FOR THEM TO CHECK THE RECALL DIAGNOSTIC PROBLEM. THE KIA LOCAL DEALERSHIP IS NOT APART KIA MOTOR COMPANY. YOU ARE RESPONSIBLE FOR THE REPAIRS". IT JUST FUNNY THOSE FIVE MONTHS GO BY AND ALL OF A SUDDEN THERE IS A PROBLEM. I HAVE BEEN LOYAL KIA CUSTOMERS FOR SOME TIME, UNTIL NOW. THEY WILL NOT CHECK OUT THE RECALL PROBLEM OF FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267753October 10, 2019
ENGINE
I WAS DRIVING ON HIGHWAY 411 AND IT STALLED JUST DIED AND WOULD NOT RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266028October 4, 2019
ENGINE
WHEN TRYING TO START THE CAR IT WON'T TURN OVER UNTIL YOU TURN THE KEY ABOUT TEN TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258439September 26, 2019
STEERING
CLUNKING NOISE FROM STEERING WHEEL WHEN I GO ON A BUMPY ROAD OR TURN STEERING WHEEL FROM SIDE TO SIDE. WHILE IN MOTION OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257985September 25, 2019
STEERING
STEERING WHEEL MAKES A CLICKING SOUND WHEN I TURN THE WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257756September 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). WHILE DRIVING 60-65 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT FAILED TO ACCELERATE ABOVE 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SOUTHWEST KIA ROUND ROCK (600 JEFFREY WAY, ROUND ROCK, TX 78665, (512) 617-5000). THE DEALER STATED THAT TWO COILS WERE NEEDED AND NO FAILURE CODES WERE GENERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO COMPRESSION ON THE NUMBER ONE PISTON. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256924September 20, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 35 MPH, THE STEERING WHEEL MADE A CLICKING NOISE WHEN TURNED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL FELT LOOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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