Kia Soul Complaints (2013)

668 consumer complaints on file.

#11319055March 23, 2020
STEERING
WHILE PARKED OR AT SLOW RATE OF SPEED THE STEERING COLUMN MAKES A CLUNKING SOUND WHEN THE WHEEL IS TURNED EITHER DIRECTION. THE SOUND IS ALSO PRESENT WHILE TRAVELING ON A BUMPY ROAD AT A SLOW RATE OF SPEED. THERE IS PLAY IN THE STEERING WHEEL OR THE STEERING FEELS LOOSE AND THE STEERING WHEEL VIBRATES WHILE TRAVELING ON THE INTERSTATE AT 70MPH (UNKNOWN IF ALL RELATED). I HAVE HAD NEW TIRES RECENTLY PUT ON AND BALANCED AND THOUGHT THE PROBLEM WAS THE NEED FOR NEW TIRES, HOWEVER, THE PROBLEM IS STILL THERE AND HASN'T BEEN DIAGNOSED OR CORRECTED. IT ISN'T AN ALIGNMENT PROBLEM BECAUSE IT HAS BEEN CHECKED AND THE STEERING DOES NOT PULL ANY DDIRECTION.THE SUSPENSION HAS ALSO CHECKED OUT OK AND APPEARS TO BE UNRELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318693March 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WELL THE FIRST ITEM IS THE DEALERSHIP TOLD ME THERE WAS A RECALL ON THE DRIVER SIDE PANEL DOOR. THE SECOND PROBLEM RIGHT LOW BEAM LIGHT HAS BEEN OUT NOW FOR ALMOST TWO YEARS I HAVE BEEN EVERYWHERE WE HAD SWITCHED BULBS WE HAVE TRACED WIRES EVERYTHING REPLACE THE RELAY STILL CAN I GET THAT TO WORK AND SOMETIMES HE DOES LUNDS HIGHWAY ROAD YOU HIT BUMPS ALL THE LIGHTS COME ON IN CAR IT IS SOME KIND OF ELECTRICAL SHORT IN A CAR SOMEWHERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317127March 9, 2020
ENGINE, UNKNOWN OR OTHER
CAR STARTED TO CONSUME OIL AND SOME KNOCKING COMING FROM THE ENGINE. TOOK IT TO DELAND KIA WITH MY RECALL NOTICE RECAL#19V120 .JON AT DELAND KIA STATED HE NEEDED TO DO OIL CHANGE AND GO FROM THERE. HAD OIL CHANGE ON THE 2/24/20 RETURNED 3/7/20 ALMOST NO OIL. HE AGREED IT HAD NO OIL AND NEEDED TO RUN SOME TESTING ON IT . JON STATED I NEEDED TO PAY $99.95 FOR A DIAGNOSTIC. WHY WOULD I PAY WHEN IT'S A RECALL. HE STATED MY CAR IS NOT COVERED ON THE RECALL BECAUSE MY CAR HAS HIGH MILES. TOLD HIM THAT'S ABSURD IT IS KIA RESPONSIBILITY TO TAKE OWNERSHIP FOR FAULTY ENGINES AND EQUIPMENT. THAT'S WHEN I ALSO TOLD HIM THE STEERING COLUMN IS CRANKING AGAIN. WHICH WAS A RECALL AND THEY DELAND KIA, CLAIMED TO FIX. JON STATED HE SPOKE TO KIA AND I DIDN'T QUALIFY FOR ANYTHING ONCE AGAIN STATING HIGH MILEAGE. I STATED TO JON IT HAS 154,000 MILES, IT IS IMPOSSIBLE A CAR THAT HAS NEVER HAD ANY ISSUES TO NOT BE COVERED UNDER THE RECALL. NEEDLESS TO SAY I LEFT VERY UPSET AND MY CAR DID NOT FEEL RIGHT WHEN ACCELERATING. CAME STRAIGHT HOME. ON SUNDAY 3/8/20 I WENT TO THE STORE AND MY CAR STARTED TO RATTLE AND SHAKE AND MAKE NOISE AS I WAS DRIVING IN A NORMAL CITY ROAD ALMOST CAUSING ME TO CRASH INTO ANOTHER VEHICLE BECAUSE I BECAME SCARED AND HAD NO CONTROL OF IT. I WAS ABLE TO PARK MY CAR IN A BUSINESS PARKING AREA AND IT SITS THERE STILL TODAY 3/09/2020. IT IS WEIRD WHEN I CHECKED THIS SITE ABOUT MY VEHICLES RECALL THERE WAS 1 NOW IT HAS BEEN CLEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316676March 6, 2020
ENGINE
I HAD MY CAR IN FOR THE RECALL FOR THE CATALYTIC CONVERTERS WHEN I FIRST GOT THE NOTIFICATION ABOUT IT AND IT HAS ALREADY HAD TO BE FIXED AGAIN FOR THE SAME THING SINCE THEN AND IS STARTING TO ACT UP AGAIN THE SAME WAY. SOMETIMES I CAN SMELL IT AND ALSO NOTICED MY CAR IS NOT ACCELERATING LIKE IT SHOULD. I'M AFRAID MY CAR ISN'T SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316535March 6, 2020
ENGINE
I WAS DRIVING TO WORK AND MY CHECK ENGINE LIGHT CAME ON. I FIGURED I WOULD TAKE IT TO MY MECHANIC THE NEXT DAY SINCE I DID NOT SEE, HEAR, OR SMELL ANYTHING AT THAT TIME. WITHIN 10 MINUTES, A KNOCKING NOISE STARTED UNDER MY HOOD. I IMMEDIATELY HEADED TOWARDS MY MECHANIC'S SHOP - I MADE IT 8 MILES, WITH THE KNOCKING BECOMING MORE FREQUENT, UNTIL IT STOPPED AND MY ENGINE DIED. I WAS IN THE RIGHT LANE OF THE HIGHWAY AT APPROXIMATELY 50 MPH. I WAS ABLE TO COAST FROM THE CLOSEST EXIT RAMP INTO A GAS STATION PARKING LOT. I HAD MY VEHICLE TOWED THE REST OF THE WAY TO MY MECHANIC, WHO DIAGNOSED A SPUN OR THROWN ROD BEARING. HE IDENTIFIED ONE HOLE IN THE BOTTOM OF THE ENGINE - THE EJECTED PART HAD PIERCED THE ENGINE BLOCK AND MY OIL PAN. I CALLED KIA CONSUMER AFFAIRS, WHO ADVISED THIS SOUNDED LIKE AN ISSUE I SHOULD TAKE IT TO A DEALERSHIP TO HAVE EVALUATED FOR REPLACEMENT/REPAIR BY KIA. AS FAR AS I KNOW, THERE HAS BEEN NO RECALL, BUT KIA SEEMS TO ALREADY BE AWARE OF THIS PROBLEM IN SOULS AND HAS NOT ISSUED A RECALL. THE REPRESENTATIVE ON THE PHONE AT KIA CONSUMER AFFAIRS SAID I "MAY NOT HAVE EVEN RECEIVED THE LETTER YET". MY VEHICLE WAS NOT INCLUDED IN THE PREVIOUS RECALL BUT APPEARS TO HAVE SUFFERED THE EXPECTED ISSUE. THE RECALL SHOULD BE EXPANDED. I TOOK MY VEHICLE TO MY LOCAL DEALERSHIP, WHO COORDINATED WITH THEIR DISTRICT MANAGER AND KIA HAS AGREED TO REPAIR MY ENGINE. I AM CONCERNED THAT THEY WILL ONLY REPAIR THE DAMAGE BUT NOT ADDRESS THE ACTUAL ISSUE. THE DEALERSHIP ALSO IDENTIFIED A SECOND HOLE THAT HAD BEEN MADE IN MY ENGINE BLOCK BY DEBRIS WHEN MY ENGINE BROKE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315606March 2, 2020
STEERING
THE VEHICLE PRESENT GRINDING NOISE WHILE TURNING TO THE LEFT OR RIGH WHEN DRIVING. I WENT TO THE DEALER AND AFTER THEY CHECKED MY CAR THEY TOLD ME TO INCREASE THE VOLUME OF THE RADIO SO I DO NOT HAVE TO HEAR THE NOISE BECAUSE IT IS NOT A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310101February 19, 2020
FUEL/PROPULSION SYSTEM
2013 KIA SOUL, JUST AT 90KMILES, CONSUMING MOTOR OIL AT A RATE OF .75 QUARTS PER 1000 MILES ACCORDING TO KIA DEALER CONDUCTING THREE OIL CONSUMPTION TESTS. KIA CONTENDS THIS IS NORMAL. CHANGED PCV VALVE DURING SECOND OIL CONSUMPTION TEST WITH NO EFFECT ON OIL CONSUMPTION. THE CAR IS DRIVEN AROUND TOWN, MODERATE DISTANCES, DAILY. THE OIL HAS BEEN CHANGED BY LOCAL GARAGES AND THE DEALER AT 5K MILE INCREMEMTS. THIS ISSUE BEGAN JUST AFTER THE KIA CATALYTIC CONVERTER RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309794February 18, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE AT AN UNKNOWN DEALER FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS REPAIRED UNDER THE NHTSA CAMPAIGN NUMBER HOWEVER, AFTER THE VEHICLE WAS REPAIRED THE SERVICE ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO ALM KIA LOCATED AT SOUTH 4310 JONESBORO RD, UNION CITY, GA 30291, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE MISFIRE WAS DUE TO DEFECTIVE IGNITION COILS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 167,364.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309804February 18, 2020
ELECTRICAL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE TURNING IN EITHER DIRECTION THERE WAS AN ABNORMAL NOISE WAS COMING FROM THE FRONT OF THE VEHICLE. ADDITIONALLY, ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START AND THE BATTERY POWER WAS DRAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY WAS NOT DEFECTIVE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER HOLLYWOOD KIA LOCATED AT (6011 PEMBROKE RD. HOLLYWOOD FL) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 43,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308233February 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A KNOCKING IN THE ENGINE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CALLED BREWBAKER KIA DEALER, 222 EASTERN BLVD, MONTGOMERY, AL 36117) AND WAS INFORMED TO CONTACT THE MANUFACTURER FOR ASSISTANCE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308004February 9, 2020
STEERING
STEERING WHEEL MAKES A CLICKING/KNOCKING NOISE WHEN TURNING TO THE LEFT OR RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307821February 7, 2020
STEERING
THERE IS A CLUNKING NOISE WHILE DRIVING OR TURNING. TOO MUCH "PLAY" IN STEERING WHEEL. IT FEELS LIKE IT WILL COME APART. HAPPENS KNOW MATTER HOW FAST I GO. EVEN WHEN BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306696February 3, 2020
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE STEERING EMITTED A CLICKING SOUND WHEN TURNED TO THE LEFT OR RIGHT WITH AN ABNORMAL VIBRATION. THE VEHICLE WAS TAKEN TO (DELAND KIA LOCATED AT 2322 SOUTH WOODLAND BOULEVARD, DELAND, FLORIDA, 32720, (866) 809-7175, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A FAILURE IN THE STEERING COUPLER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 35,162.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299775January 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE A FAINT TAPPING NOISE THAT PROGRESSIVELY GOT LOUDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE TAPPING SOUND BECAME MORE OF A KNOCKING SOUND. THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (SOUTHSIDE KIA LOCATED AT 9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, PHONE NUMBER: 904-406-7779) WHO INFORMED THE CONTACT THAT THEIR VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE AND ENGINE COOLING) HOWEVER, DUE TO THE DIAGNOSTIC READING SHOWING A DIFFERENT CODE FROM THE ONE INDICATED IN THE RECALL, THE DEALER STATED THEY WERE UNABLE TO PROVIDE THE REPAIR. THE CONTACT STATED THAT ACCORDING TO THE INFORMATION WITHIN THE RECALL, THE VEHICLE EXHIBITED A SIMILAR FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WAS NO SPECIFIC CODE FOR THE RECALL REPAIR. THE MANUFACTURER OPENED A CASE REGARDING THE MATTER AND INFORMED THE CONTACT THAT A REPRESENTATIVE WOULD BE REACHING OUT HOWEVER, WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290257December 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, A CLANKING NOISE WAS PRESENT UNDER THE FRONT OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HIGH COUNTRY KIA (4004 E. MAIN ST, FARMINGTON, NM) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290145December 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, THE CONTACT HEARD A CLANKING NOISE UNDER THE FRONT OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HIGH COUNTRY KIA (4004 E. MAIN ST, FARMINGTON, NM) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288131December 10, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ENGINE LITE WHEN ON. GOT A RECALL NOTICE. HAD RECALL PERFORMED. RECALL STATE THAT IF DAMAGE WAS DONE TO CATALYTIC CONVERTER IT WOULD ALSO BE REPLACED. A FEW MONTHS LATER AFTER RECALL PERFORMED ENGINE LIGHT COMES ON SAYING CATALYTIC CONVERTER PROBLEM. THEY SAY I NEED TO PAY $2000 TO GET FIXED. I BELIEVE IT SHOULD HAVE BEEN REPLACED AT TIME OF RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287634December 7, 2019
ENGINE
ENGINE STARTED HARD IN DRIVEWAY AND LACKED PERFORMANCE WHEN STARTING DOWN THE STREET. HOPED IT WAS A POSSIBLE DAMP CONDITION THAT MORNING AS IT NEVER HAPPENED BEFORE AND I CONTINUED OFF FOR WORK. AFTER NEARING WORK, IT DID NOT CORRECT ITSELF SO WHEN I GOT TO WORK I TOOK THE DAY OFF TO GET IT TO THE DEALER. UPON RESTARTING IT WAS THE SAME HOWEVER AT THE FIRST STOP IT STALLED AND WOULD NOT RESTART. KEPT TRYING FOR 10 MIN AND IF FINALLY STARTED AND I DROVE IT TO THE DEALER. AFTER A COUPLE DAYS THE DEALER STATED IT NEEDED A NEW ENGINE AS THE TIMING WAS OFF BY 4 DEGREES. THIS CONDITION MADE THE CAR EXTREMELY DANGEROUS FOR LACK OF POWER AND OTHERS PASSING BUT I NEVER DREAMED IT WOULD NEED THE ENGINE REPLACED. BYERS KIA IN LEWIS CENTER, OH SERVICE DEPT HAS NOT GIVEN ME ANY INFORMATION ON WHAT HAPPENED AND WHY AND HAS NOT GIVEN ANY FURTHER FOLLOW-UP IN 3 WEEKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282777November 28, 2019
STEERING
STEERING WHEEL MAKES CLICKING SOUND WHEN STEERING AND ALSO WHILE VEHICLE IS NOT.IN MOTION. AFTER MUCH RESEARCH, I BELIEVE IT IS THE STEERING COUPLER WHICH IS VERY DANGEROUS TO DRIVE DUE TO THE CHANCE OF STEERING WHEEL LOCKING UP WHILE DRIVING. I SHOULD NOT HAVE TO PAY FOR THIS SINCE MANY OTHER PEOPLE ONLINE ARE REPORTING THE SAME EXACT PROBLEM. I HAVE NOT RECEIVED A RECALL NOTICE, BUT I AM SCARED OF DRIVING MY CAR IF IT IS NOT FIXED RIGHT AWAY. THIS IS A HAZARDOUS PROBLEM AND IT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282128November 25, 2019
ENGINE
I BEGAN HEARING A LOUD KNOCKING SOUND WHILE I WAS DRIVING. I STOPPED AT A PEP BOYS AND THE TECH TOLD ME I SHOULD BE FINE TO GET HOME. AFTER SOME TIME ON THE ROAD MY ENGINE LIGHT BEGAN TO FLASH AND THE OIL LIGHT WAS ON AS WELL. I WAS ABLE TO GET THE CAR OFF THE NEAREST EXIT AND INTO A PARK AND RIDE PARKING LOT. THE CAR AT THIS POINT WAS SMOKING. I BEGAN TO GATHER MY THINGS THEN I SAW FLAMES APPEAR UNDER THE HOOD. THAT'S WHEN I EXITED THE VEHICLE. THE CAR WAS ENGULFED IN FLAMES WITHIN FIVE MINUTES. I LOST 2 IPADS AND MY IPHONE. BUT WE MADE IT OUT SAFELY! A GOOD SAMARITAN FOLLOWED US OFF THE HIGHWAY. HE HAS DASH CAM OF MY CAR THAT SHOWS A SPARK GO OFF UNDERNEATH THE CAR WHILE WE WERE STILL ON THE ROAD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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