Kia Soul Complaints (2015)

908 consumer complaints on file.

#11435143October 1, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle loss power without warning and failed to restart. The contact received notification of NHTSA campaign number: 20V750000 (Engine) and 17V608000 (Steering) after the failure. The vehicle was taken to an independent mechanic who replaced the starter and battery. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The repairs were declined due to a previous update not being performed on the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The contact had not experienced a failure. The contact stated he only had possession of the vehicle for a year and was unaware of the needed update. Parts distribution disconnect. The failure mileage was 134,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435071September 30, 2021
UNKNOWN OR OTHER
Vehicle was equipped with a major default making the vehicle extremely easy to steel. Because of this flaw, my car, along with thousands of other Kias in my neighborhood, are being stolen at an alarming rate. The financial burden this is creating is out of control. Kia and Hyundai must be held responsible and find a way to fix this defect. There is not enough manpower in the police stations to keep up with the 2,500% increase in thefts so far this year. Nor are there enough mechanics and parts to fix these damaged cars. It is out of control and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434928September 29, 2021
ENGINE
Bought the car from a used car dealership with just under 100k miles, were not made aware of the recall on the vehicle and within 7k miles car engine seized and was found to be 4 quarts short of oil with no leaks. No prior knocking or engine lights appeared, and car stalled on the highway. Luckily, no one was injured and all we did was lose $10K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434652September 28, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving 65 MPH, the engine started knocking and the vehicle independently shifted into limp mode. The contact also stated that the check engine and tire pressure warning lights started flashing on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where they initially informed her that her vehicle needed an oil change; however, metal shavings were found in the oil reservoir. The contact then called the dealer where she had NHTSA Campaign Number: 20V750000 (Engine) repair performed. The service advisor linked the failure to the recall. The service manager could not help with the repair and referred her to the manufacturer. The manufacturer has notified of the failure and the contact was informed that she would receive a callback. The contact was also referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the mechanic. The failure mileage was 151,112.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434249September 24, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, she noticed that the check engine waring light was illuminated. The contact took the vehicle to the local dealer to inspect the vehicle however, the warning light was off prior to arriving at the dealer. The dealer informed the contact that they would not be able diagnose the failure if there was no warning light illuminated. The contact retrieved the vehicle and continued to drive the vehicle. On another occasion while driving 60 MPH, the vehicle decelerated to 30 MPH independently and failed to accelerate above 30 MPH. The contact pulled over to the side of the road and waited for several minutes before driving back to the residence. The contact stated that the failure persisted. The vehicle was taken back to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434298September 24, 2021
ENGINE
Had the catalytic converter replaced in August 20, 2020 at Nalley Kia in Lithonia, GA. And one year later while driving on the highway about 60 mph., I heard a knocking sound coming from the engine. Then after taking it to Sons Kia in McDonough, GA and now they are telling me that I need another one, after getting it replaced one year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433933September 22, 2021
ENGINE
Car had knock sensor update about 11/20…. Car started to burn oil. Did oil consumption test but cause it didn’t use more then 1quart per 1,000 miles it’s fine….. The car felt like engine was under a load. Straining rpms jumped up. No acceleration. Flashing engine light to steady on. Car started to shake and buck. Pulled over had it towed. My guess is cat got clogged cause engine burns oil and now has lead to engine failure. Failed at 93909 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433820September 21, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving 72 MPH, she became aware that the vehicle was overheating with the high engine temperature warning light illuminated. The contact pulled over to the side of road to let the vehicle cool down. The contact then restarted the vehicle and heard a loud knocking noise coming from the engine. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed the vehicle with engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432830September 13, 2021
ENGINE
Vehicle is rapidly consuming oil, regularly burning through all 5 quarts of oil within 2,000 miles of an oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432295September 9, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432044September 7, 2021
ENGINE
Complete engine failure at around 97,000 miles. Car is available for inspection. While traveling 35mph, the vehicle lost power and had to be pulled to the side of the road. Check engine light came on. The car had the catalytic converter changed recently by Kia of Dayton. The car had burned oil at an alarming rate. The car, after pulling to the side of the road, was then driven a couple miles back to my home at around 15mph as that's all it would go. Manufacturer, police, and insurance has not inspected. The problem has not been inspected by dealer or independent service center. The car had no check engine lights previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430730August 27, 2021
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
The contact owns a 2015 Kia Soul. The contact stated while his son was driving at 55-65 MPH, the vehicle inadvertently stalled. Several unknown warning lights were illuminated. The contact stated his son saw smoke coming from underneath the hood of the vehicle, however, he could not exit the vehicle as he was in the middle of the highway. The contact stated his son was able to exit the vehicle with the assistance of the highway police patrol. There were no injuries sustained. A police report was not filed. The vehicle was towed to the dealer who diagnosed that the engine had failed and the failure was related to the recall for NHTSA Campaign Number: 20V750000 (ENGINE). The dealer also informed the contact that they could not complete the recall repair as the contact was a second vehicle owner. The manufacturer was made aware of the failure and advised the contact that the failure was not related to the recall. A case was opened. The vehicle was not repaired. The approximate failure mileage was 88,890.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11430411August 25, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
put car in reverse and camera worked normal. when placed in drive camera contuined to stay on so i was drivieng with the camera showing me my back end . i feel this is dangerous. arrived at destnation and placed in park, turned car off and camera still was on with no key. i was in disbelife so i took a pic of the camera and me holding the keys up dealership stated on 7-19-21 fixed recall sc176 which after speaking with them they stated they updated the system per the recall, however i believe that they did not check out what was requested by kias recall . purcheesd car 7-31-21 2 days later code 420 came up it is stored in memoryu so not the 1st time and car drives like crap , and today found out the cataltic converter and all of it needs replacing. 2200. so either the dealership or kia is following thru. or the dealership is a crook. prior to taking in today i notifed dealership the came and got care , returned it a day later saying problem fixed, discovered they put in coverter cleaner and never even put caar on the lift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430221August 23, 2021
ENGINE
Unknown. Catalytic converter code with check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429991August 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
A recall was done for the Catalytic converter recall work did not fix the problem the converter was replaced and 1 1/2 years later the converter melted and broke off inside which caused damage when it clogged the flow of air when I went to enter the freeway I lost all acceleration and had to be towed it took out the muffler the converter was replaced again and the muffler but the check engine light came on again after less than right hours from leaving Kia when I returned it back to Kia to have the check light read it was the timing chain intake outtake system which was most likely caused from the Catalytic converter melting and breaking apart sending the sut in places that it shouldn't be in the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429446August 17, 2021
ENGINE
The contact owned a 2015 Kia Soul. The contact stated that while driving at 65 mph, the vehicle stalled then the contact saw on the rearview mirror that there was smoke coming from the rear of the vehicle. The contact pulled over and a bystander helped open the hood of the vehicle. The passenger side under the hood had caught fire and the contact attempted to put out the fire with soda when antifreeze from the radiator was spraying and splashed onto the contact. The contact was able to move away before the vehicle exploded but was hit by glass shards from the windshield. The fire department was able to extinguish the fire. A fire department report was filed. No medical attention was received. The vehicle was towed to a tow yard. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 141,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11428978August 13, 2021
ENGINE
2015 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT RELATED TO REPAIRS MADE RELATED TO SAFETY RECALL. THE CONSUMER STATED THERE WAS A LEAK CAUSED BY A DEFECTIVE VALVE COVER GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428293August 9, 2021
ENGINE
My engine oil is running completely out (has happened a few times now) long before it is due for another oil change. Several times I have taken it in to a mechanic, and was told that my car is just burning up the oil very quickly; no leaks have been detected, and I have been told I need to notify the manufacturer. I first noticed the issue when braking, and my oil light would flicker on and off. I originally thought it was some electrical issue, but it turns out my oil was just completely empty. Pretty dangerous, considering it can excessively heat up the engine and eventually lead to a fire (which I have read about happening on numerous occasions with other Kia Souls).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428055August 6, 2021
UNKNOWN OR OTHER
While driving, my 2015 Kia Soul lost all power and I had to coast it into a parking lot. Immediately, I checked all fluids and nothing seemed out of the normal. Had to have my vehicle towed to a garage. Upon a mechanic inspection, cylinders #1 and #4 lost compression. This car is only 6 years old and is welled maintained. I do not know how this happened or know how 2 cylinders lose compression at the same time. Gateway Kia in North Brunswick, NJ told me there is nothing they can do. I find it hard too believe that a 6 year old car with only 95,000 can just die. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427460August 2, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated she had to add additional oil to the vehicle two weeks before needing the maintenance on the vehicle. The contact stated no warning light was illuminated. The contact stated that she did not locate any oil leaks. The contact took the vehicle to the local dealer, and it was diagnosed with needing an oil consumption test to be performed. The manufacturer had been informed of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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