Kia Soul Complaints (2014)

905 consumer complaints on file.

#11387486January 11, 2021
ENGINE, WHEELS
I WAS DRIVING WITH MY CHILD IN THE CAR OUT OF TOWN, WHEN THEY WHEELS LOCKED UP AND THE ENGINE MADE A HORRIBLE SOUND AND DIED. I HAD TO WALK TO A CAR RENTAL PLACE TO RENT. CAR. I HAD MY CAR TOWED TO A LOCAL REPAIR SHOP. I GOT HOME AND THE NEXT DAY THE MECHANIC CALLED AND SAID I WOULD NEED A NEW ENGINE THAT IT BLEW A HEAD GASKET VALVE. HE RECOMMENDED CONTACTING KIA AS THERE HAVE BEEN RECALLS ON THIS CAR FOR THIS PROBLEM. I IMMEDIATELY CONTACTED KIA AND THEY SAID THERE WAS A RECALL ON MY CAR AND THEY WOULD PAY TO HAVE IT TOWED TO A LOCAL KIA DEALERSHIP. IT IS STILL A GOOD TWO HOURS FROM WHERE I LIVE. BUT THEY ASSURED ME IF WOULD BE COVERED AS THE ISSUE IT WITH HEAD GASKETS. IT IS RECAL NUMBER 2002B. THE DEALERSHIP CONTACTED ME AND SAID IT ISN'T COVERED. I ASKED WHY AND THE SERVICE ADVISOR, JUSTIN STATED THE RECALL HAD NOTHING TO DO WITH IT. NO TOLD HIM WHAT KIA HEADQUARTERS TOLD ME. HE STATED HE WOULD PRINT OFF THE RECALL AND SPEAK WITH HIS MANAGER AND GET BACK WITH ME. THE CAR HAS 124,000 MILES ON IT. I HAVE DONE STRICK MAINTENANCE. AS A MATTER OF FACT I JUST HAD THE OIL CHANGED. MY BIGGEST CONCERN IS THE SAFETY OF MYSELF AND MY DAUGHTER WHEN THE WHEELS LOCKED UP. HAD I NEED ON THE INTERSTATE I DON'T KNOW HOW WE WOULD HAVE AVOIDED AN ACCIDENT. LUCKILY I HAD TAKEN BACK ROADS HOME AND WAS ENTERING A SMALL TOWN OF WINDER AND WAS ONLY DOING 25 MILES AN HOUR AT THE TIME. NO WARNING LIGHTS WERE ON AT ALL. AFTER THE ENGINE FAILED THE OIL PAN LIGHT CAME ON AND WAS INTERMITTENTLY GOING ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387102January 8, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE HIGHWAY THE CAR TURNED OFF. I WAS GOING AROUND 70 MPH AND NOTICED WHEN THE LIGHTS ON THE DASH AND RADIO WENT OUT. I HAD TO RESTART THE CAR WHILE STILL DRIVING TO GET IT GOING AGAIN. THIS HAPPENED AGAIN ABOUT 4 DAYS AFTER WHILE THE CAR WAS STATIONARY AND RUNNING, AGAIN THE LIGHTS WENT OUT AND THE CAR HAD TO BE STARTED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386921January 7, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HEADLIGHTS FAILED TO ILLUMINATED WHILE DRIVING. THE CONTACT NOTICED THAT THE HEADLIGHTS CONNECTOR MELTED. THE VEHICLE WAS TAKEN TO KIA OF ANDERSON, 5281 US-76, PENDLETON, SC 29670, AND WAS DIAGNOSED THAT THE HEADLIGHTS CONNECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT ALSO MENTION THAT THE HIGHT AND LOW BEAM WOULD INTERMITTENTLY ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THEY CONSTANTLY HAD TO REPLACED THE BULB. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11386627January 5, 2021
ENGINE
I WAS DRIVING MY CAR WHEN I STARTED HEARING A TICKING NOISE, THE CAR STARTED SHAKING, AND ACTED LIKE IT DID NOT WANT TO ACCELERATE. THE CHECK ENGINE LIGHT CAME ON AND WAS FLASHING. I HAD IT HAULED IT TO A KIA DEALERSHIP WHERE THEY TOLD ME THAT I WOULD HAVE TO HAVE THE MOTOR REPLACED DUE TO ROD DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386243January 3, 2021
ENGINE, EXTERIOR LIGHTING
AT ACCELERATION SUDDENLY BOGGED OUT. TURNS OUT TO BE THE 02 SENSOR AND CATALYTIC CONVERTER OVER HEATED, BURNT OUT NEWLY REPLACED SPARK PLUGS. THIS IS THE SECOND SET OF O2 SENSORS REPLACED. MASTER MECHANIC SAYS ALL DUE OVER HEATING FROM EXHAUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386196January 2, 2021
ENGINE
I WAS DRIVING MY 2014 KIA SOUL IN THE FREEWAY WHEN THE CAR STARTED TO SHAKE AND LACKED ON ACCELERATION AND DROPPED SPEED FROM 70 MPH TO 40 MPH, CHECK ENGINE LIGHT TURN ON SO I PULLED TO SIDE OF THE ROAD AND GOT THE CAR TOWED TO MY HOUSE. THE NEXT DAY I TOOK THE CAR TO THE DEALERSHIP AND FOUND THAT IT'S AN ENGINE ISSUE AND NEED TO BE REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385709December 30, 2020
AIR BAGS
AFTER HITTING A SNOW PILE LEFT FROM A SNOW PLOW I JUMPED THE SNOW PILE AND HIT A CONCRETE BARRIER GOING BETWEEN 65 AND 70 MPH AIR BAGS DIDNT DEPLOY. I HIT IT MOSTLY ON THE PASSENGER SIDE BUT NOTHING HAPPENED STILL. I DESTROYED THE BUMPER AND THE UNDERCARRIAGE PROTECTION IS CRACKED BUT NO AIR BAGS? ITS NOT THE FIRST TIME FROM WHAT I CAN SEE FROM THIS MODEL THAT A 2014 SOUL WITH AN ISSUE WITH AIR BAGS. MY DAUGHTER THANKFULLY HAS CONTROL OF HER HEAD FOR THE MOST PART AND KEPT IT FROM GETTING HIT AS WE SPUN OUT ON THE HIGHWAY. THANKFULLY MISSING ANY OTHER VEHICLES BUT THIS IS AN ISSUE KIA SHOULD BE LOOKING INTO.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11385511December 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ONE DAY IT WAS FINE, DROVE TO LOUISVILLE KY FROM LEXINGTON KY AND NOTICED SPORADIC, WEIRD SHIFTING WHICH SEEMED VERY OFF, SHIFTING AT THE WRONG TIME I HAD GROWN ACCUSTOMED TO FOR THE PREVIOUS 6 YEARS ON THE WAY BACK HOME CAR WOULD NOT GO OVER 55-60 MPH AND TO TRY AND FORCE IT TO DOWNSHIFT ONLY MADE THE ENGINE REV EXTREMELY HIGH AND NOISY WITH NO FORWARD MOTION, CAR ACTED AS THOUGH IT WANTED TO JUST QUIT ALTOGETHER, AND FROM THAT POINT ON ITS BEEN BOGGING DOWN LIKE A GIANT SAT ON THE HOOD UPON PUSHING THE ACCELERATOR TO GET MORE SPEED, AND UPON BACKING OFF 9F THE ACCELERATOR PEDAL THE LOUD REVVING NOISE EASED UP AND CAR SEEMED TO RECOVER SOMEWHAT UNTIL THE NEXT ACCELERATION...THE CAR HAS HESITATED, ENGINE IDLE IS, FOR THE MOST PART, OK, BUT 55-60 IS AS FAST AS IT WILL GO UNLESS GOING DOWNHILL, THEN I CAN 65 MPH UNTIL THE NEXT TIME IT NEEDS TO GO UP AN INCLINE THEN IT SHOWS TO 40-45 WITH OBVIOUS STRESS TRYING TO MAINTAIN A CERTAIN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385333December 28, 2020
ENGINE
THERE IS A 1.6 LTR ENGINE IN THIS VEHICLE, 2014 KIA SOUL. I FIND THIS VEHICLE USING .5QT OF OIL BETWEEN 1000 AND 1500 MILES. IS THIS NORMAL? I AM NOT THE ONLY PERSON COMPLAINING ABOUT KIA ENGINES USING OIL. BY COMPARISON I ALSO HAVE A HYUNDAI 2008 HYUNDAI ACCENT WITH A 1.6LT ENGINE BOTH VEHICLES HAVE ABOUT THE SAME MILEAGE THE ACCENT DOESN'T USE ANY OIL IN 3000 MILES, WHAT GIVES? SEEMS LIKE AN AWFUL LOT OF OIL USAGE FOR A 1.6LTR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384328December 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THERE WAS BLACK SMOKE COMING FROM THE EXHAUST PIPE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS BURNING EXCESSIVE AMOUNTS OF ENGINE OIL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE CATALYTIC CONVERTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384468December 21, 2020
ENGINE
TRAVELING DOWN THE INTERSTATE AT 75 MPH...HAD CRUISE CONTROL ON AND STARTED TO HEAR A LOUD RATTLING NOISE THEN A POP RESULTING IN VEHICLE BECOMING IMMOBILIZED WITH OIL ALL OVER THE GROUND. VEHICLE TOWED HOME. ENGINE HAD THROW A ROD RESULTING IN HOLE IN THE ENGINE BLOCK AND DRAIN PAN - HAS 102,000 MILES WELL MAINTAINED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11383732December 16, 2020
ENGINE
2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD THE CONSUMER STATED THE CATALYTIC CONVERTER WAS REPLACED. AFTER THAT, THE VEHICLE BEGAN LOSING POWER AND FELT AS IF IT WAS MISFIRING UPON ACCELERATION. THE DEALER ADVISED THE CATALYTIC CONVETER NEEDED TO E REPLACED AS WELL AS THE SPARK PLUGS. THE SPARK PLUGS WERE REPLACED BUT, THE CONVERTER WAS NOT. EVENTUALLY, THE ENGINE FAILED. THE ENGINE WAS REPLACED. THE CONSUMER REFERENCED RECALL 19V12000 AND STATED 2014 MODEL YEAR VEHICLES SHOULD BE APART OF THE RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383655December 16, 2020
ENGINE
ON TUESDAY, DECEMBER 15, 2020, WHILE DRIVING ON A HIGHWAY, WE EXPERIENCED A SUDDEN LEAKAGE OF ENGINE OIL AND SIGNIFICANT SMOKING FROM THE VEHICLE. OVER 3 QTS OF OIL HAD LEAKED FOR THE ENGINE INTO THE PAN UNDERLYING THE ENGINE FOR NO APPARENT REASON. KIA HAS JUST ISSUED A RECALL ON THIS VEHICLE PRESUMABLY BECAUSE OF THIS WELL KNOWN ENGINE FIRE ISSUE AND RELATED CLASS ACTIONS, HOWEVER WILL NOT DO ANYTHING TO ADDRESS THE ISSUE UNTIL THY SEND LETTERS OUT IN OVER 60 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383842December 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
SINCE FIRST OIL CHANGE DONE WITH DELRAY FLORIDA KIA I COMPLAUOF KICKING SOUNDS IN ENGINE LOSS OF POWER OIL BURNING SMELLS OCCASIONALLY. I WAS TOLD EACH TIME THEY PUT ON COMPUTER N NOTHING WRONG. I BOUGHT NEW AT 11/2014 NOW OIL LIGHTS ENGINE LIGHTS FLASHING ON IRRATIONALLY CAR CONSUMING OIL NO LEAKS JUST EATING IOL NOW 2-3 QTS IN 2 MONTHS KNOCKING GETTING LOUDER BUT QUIETS SOME AFTER OIL CHANGE BUT LOSS OF POWER AND KNOCKING PERSISTS. OIL IS SCARY HOW MUCH IT'S CONSUMES I HAVE BEEN COMPLAINS OF THIS ISSUE FOR FIRST OIL CHANGE. WAS TOLD BY DEALER NO NEED TO CHANGE OIL MORE THAN 2X PER YEAR BUT I STILL DO REGULARLY 3-4,000 OR 3 MONTHS. I FEEL DAMAGE HAS BEEN DONE TO CAR AND I AM SEEKING NEW ENGINE REPLACEMENT. DEALERS NEVER DID IDENTIFY ISSUE SAID NO CODES GOING OFF. BUT I NOTICED IT FROM BEGINNING. ONCE THIS YEAR OIL WAS CHANGED I TOOK TO GET OIL DONE AND THEY SAID OIL WAS ALMOST EMPTY. I NEVER GOT OIL LIGHT. THEN NOR ENGINE LIGHT. THE ENGINE LIGHT WHEN ON THE DAY I TOOK IN FOR OIL CHANGE. THEY SAID THE ENGINE COULD HAVE CEASED. I STRONGLY FEEL I HAVE KEPT UP W MAINTENANCE BUT I FEEL I GOT A BAD CAR FROM THE START ONLY TO BE DISMISSED EACH TIME I COMPLAINED TO DEALER. ALSO THERE SEEMS TO BE AN ELECTRICAL ISSUE BLOWS LIGHT BULBS CONSTANTLY AND HAD MOTOR IN WINDOW REPLACE W STATER UNDER WARRANTY MOST DRIVING IS LOCAL BUT MANY HWY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383118December 12, 2020
ENGINE
COMPLETE OIL LOSE, DIAGNOSTIC INDICATES ENGINE FAILURE. VEHICLE WAS IN MOTION ON A BUSY INTERSTATE 93 IN NEW HAMPSHIRE.. OIL LIGHT BEGAN TO FLASH AND POWER LOSE DEVELOPED. NAVIGATING THE VEHICLE BECAME DIFFICULT AND COLLISION WAS NARROWLY AVOIDED AS THE VEHICLE CAME TO REST IN THE BREAKDOWN LANE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382933December 10, 2020
POWER TRAIN
MY VEHICLE HAS BEEN HAVING ISSUES WITH SHIFTING INTO GEARS- IVE HAD THE VEHICLE CHECKED AND THE SYSTEM KEEPS TELLING ME THAT THE SPARK PLUGS/IGNITION COILS ARE BAD - IVE REPLACED THEM MULTIPLE TIMES AND IT KEEPS GIVING ME THE SAME RESPONSE. EVEN WHEN I REPLACE THAT PART, THE VEHICLE KEEPS DOING THE SAME THING. THE VEHICLE KEEPS IDLING VERY HARD. THE VEHICLE SPUTTERS WHEN TRYING TO SHIFT AND THE ENTIRE VEHICLE SHIMMIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378446December 8, 2020
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
THE CRUISE CONTROL WAS ON MY CAR STARTED TO EXCELERATE AND REV TO HIGH RPM WITHOUT THE ENGINE SHIFTING GEARS.. THEN MY SERVICE ENGINE LIGHT AND OIL LIGHT CAME ON THE CAR MAKING THIS HORRIBLE NOISE, I PULLED OVER AND THE ENGINE WAS BARRELING BLACK SMOKE. I HAVE BEEN ON THE PHONE WITH KIA REPORTING THIS, BUT THEY WANTED $800 TO TOW IT TO THE CLOSEST DEALERSHIP, AND IT'S KIAS RECALL FAULT THAT THIS HAPPENED. SO MY CAR WHICH WAS STILL ON THE SIDE OF THE ROAD LAST WEEK, IS PROBABLY PICKED UP AND IMPOUNDED BY NOW....KIA SHOULD TAKE OWNERSHIP, TOW MY CAR AND FIX IT, OR I WILL BE MORE THAN HAPPY TO LET MY CAR GO BUY, FILE BANKRUPTCY AND NEVER BUY ANOTHER KIA. I HAVE NEVER BEEN NOTIFIED OF BUT ONLY ONE RECALL WHICH I HAD MY CAR SERVICED AT THAT TIME IN 2019 FOR THAT. THIS IS TOTAL UNRESPONSIVE RESPONSIBILITY BY KIA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378574December 8, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 25 MPH, ANOTHER DRIVER FAILED TO STOP FOR A RED LIGHT AND CRASHED INTO HER VEHICLE HEAD ON. DUE TO THE IMPACT, THE CONTACT'S VEHICLE SPUN AROUND SEVERAL TIMES AND THE AIR BAGS FAILED DEPLOY UPON IMPACT. THE CONTACT WAS TAKEN TO THE HOSPITAL AND WAS INITIALLY TREATED FOR A HEAD INJURY. DAYS AFTER THE ACCIDENT SHE CONTINUED TO SUFFER PAIN AND HAD MADE TWO ADDITIONAL VISITS TO THE SAME HOSPITAL FOR PAIN TO HER HEAD, NECK, BACK, RIGHT ARMS, RIGHT LEG, AND RIGHT HAND. THE WHEREABOUTS OF THE OTHER DRIVER WERE UNKNOWN SINCE TO THE DRIVER FLED THE SCENE OF THE ACCIDENT. A POLICE REPORT WAS FILED. DUE TO THE ACCIDENT, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC; HOWEVER, HER INSURANCE HAD TOWED THE VEHICLE TO ANOTHER LOCATION TO PERFORM A DAMAGE ASSESSMENT. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO REPAIRED OR ASSESSED. THE FAILURE MILEAGE WAS 37,965.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11378593December 8, 2020
ENGINE
WHILE DRIVING ON A STATE HIGHWAY AT 70 MPH ON CRUISE CONTROL, I WAS COMING UP AN INCLINE WHEN MY CAR SUDDENLY STARTED TO DECELERATE. I TRIED TO INCREASE MY SPEED BY APPLYING THE ACCELERATION PEDAL. THE RPMS INCREASED WITHOUT AN INCREASE IN ACCELERATION. I IMMEDIATELY PUT MY HAZARDS ON AS I WAS ON A MAJOR HIGHWAY WITH CARS FLYING BY ME AND ATTEMPTED TO GET TO THE SIDE OF THE ROAD. MY CAR WOULD BARELY GO 20-30 MPH AND MY CAR STARTED TO "RUMBLE" OR "SHAKE" AS IF I WAS SEVERELY OUT OF ALIGNMENT. MY ENGINE AND OIL LIGHT ALSO CAME ON AT THE SAME TIME AS THE DECELERATION. THE ENGINE LIGHT CONTINUALLY FLASHED. WHEN I CHECKED THE OIL, IT WAS ALMOST EMPTY AND MY HUSBAND HAD JUST CHANGED THE OIL LESS THAN 30 DAYS AGO. WE HAVE ALSO BEEN HAVING TO INCREASE HOW MANY TIMES WE'RE HAVING TO ADD OIL BECAUSE I'M BURNING THROUGH IT VERY QUICKLY AND I ONLY DRIVE BACK AND FORTH TO WORK. WHEN I'D BROKEN DOWN, I WAS NOWHERE NEAR A TOWN OR CITY AND I HAD MY 3 CHILDREN IN THE CAR. I WAS SCARED AND NERVOUS TRYING TO DRIVE ON A MAJOR HIGHWAY ONLY ABLE TO GO 25 MPH WITH MY CAR SHAKING. ONCE I WAS ABLE TO GET A TOW, MY BATTERY DIED. THE TOW TRUCK DRIVER JUMPED THE BATTERY AND TURNED THE CAR ON AND MY EXHAUST STARTED BILLOWING SMOKE OUT. MY CAR WON'T DRIVE NOW TO GET TO A MECHANIC AND IM TOO SCARED TO DRIVE IT. IVE ALREADY HAD 2 RECALLS ON THIS CAR AND I'D GONE TO KIA BEFORE THOSE RECALLS FOR THOSE ISSUES. I HAD TO WAIT FOR THE RECALLS FOR KIA TO FIX IT. THIS CAR JUST NEEDS TO BE COMPLETELY TAKEN OFF THE ROADS! BETWEEN THE LIGHTS SHUTTING OFF AND THE ELECTRICAL FIRE IN MY ENGINE (WHICH WAS ANOTHER RECALL!) I WILL NEVER PURCHASE ANOTHER KIA! I DO NOT FEEL SAFE OWNING ONE EVER AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378196December 7, 2020
ENGINE
ENGINE FAILED DURING REGULAR DAILY DRIVING. SPUN ROD BEARING WAS THE DIAGNOSIS. ENGINE WAS LESS THAN 1 QUART LOW, NOT ENOUGH TO CAUSE ENGINE SEIZURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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