Kia Soul Complaints (2023)

54 consumer complaints on file.

#11643570February 18, 2025
UNKNOWN OR OTHER
Radio recall 2025 Uvo work stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634763January 8, 2025
UNKNOWN OR OTHER
2023 kia soul lx problems clarity dive problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630760December 14, 2024
AIR BAGS, SERVICE BRAKES
FM radio Black screen Black screen replacement kia soul
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624595November 11, 2024
VISIBILITY/WIPER
The rear windshield spontaneously shattered while parked in the driveway and was not running. I was standing beside it when it happened. There was no glass inside vehicle all the glass was outside vehicle indicating that nothing hit the windshield, and nothing was around vehicle that could have hit the vehicle. The vehicle will be repaired tomorrow by Safelite as it is a commuting vehicle, and I have no other vehicle to drive to and from work. My insurance is not covering the damage as it is less than the deductible to just fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620494October 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Periodically while driving, I receive error notifications on the dashboard through both sound alerts and warning lights, resulting in the affected systems temporarily ceasing to function. The dashboard provides specific warnings: "check forward safety system," "check lane safety system," "check speed limit system," "check high beam assist system," and "check inattentive driving warning system." These warnings cycle through with flashing lights and ongoing alert noises. While the issue sometimes resolves after the first or second warning, it often continues cycling through all of the previously described warnings before returning to normal. On some occasions, the warning lights remain on for an extended period, with the longest observed duration being 16 minutes. There are no observable patterns to the frequency or cause of the issue, although it is occurring at least once per day now; initially ~2x/week. It happens at any time of day or night and in any weather conditions. I've scheduled service for this issue 5 separate times. The first time, the dealership advised they did not have a fix and declined to take the car into the service department. The second time, the camera was replaced, but the issue persisted. The third time I took the car in for service, it was at the dealer for a week and I was advised the issue was part of the normal functioning of the car. The fourth time, the service techs did not make an effort to observe the problem and reported that the car was working as designed. The car is now in for service again. Each time I have scheduled service, I have provided them with a video of the problem. The continuous disabling of these safety features is not only distracting but also diminishes the value of the vehicle. I rely on these systems for my safety and purchased this vehicle specifically for these features. I am concerned that this ongoing issue may desensitize me to important warning signals and compromise the overall functionality of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615621September 20, 2024
ENGINE
The contact owns a 2023 Kia Soul. The contact stated that while pulling into a mall, there was an abnormally low rumbling and ticking sound coming from the vehicle. While driving 45 MPH, the message to turn off and restart the vehicle was displayed with an audible alarm. The contact stated that the vehicle had shut off on three separate occasions. There were no warning lights illuminated. The contact called the local dealer and was informed about a diagnostic test. The vehicle was then towed to the local dealer, where it was diagnosed that there was a pinhole in the filter. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact called another local dealer, Glassman Kia (28000 Telegraph Rd., Southfield, MI 48034), and was informed that there should have been an oil or check engine warning light illuminated. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle for the failure. The manufacturer opened a case, but no additional assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598272July 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was backing up into my parking place in an alley way. I was turning slightly to the right to fit in and the car started to accelerate. I hit the back wall with the rear of my car. I put the car into drive not realizing it was still accelerating. I had my right foot on the brake. When I put the car into drive it accelerate very quickly even with my foot on the brake and I crashed into a door garage, wrecking my car, the garage door and the vehicle parked inside the garage. The automatic emergency braking system never activated either.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592773June 6, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I had my vehicle in PARK in my driveway. I was standing outside the vehicle & after I pulled the keys out of the ignition, the vehicle started rolling backward. My feet were on the ground the whole time, the vehicle was in park. I pulled the emergency brake as it was rolling with my legs stuck between the car and the door. I was finally able to push myself into the car to hit the brake with my foot & the car stopped right as it hit the curb of the other side of the street. My legs are extremely bruised from this and if anyone had been behind the vehicle, they would have been ran over as I could not stop it even though it was in park. This just happened so it has not yet been inspected by a mechanic or the dealership. There were no warnings, messages, or symptoms before this happened. It was clearly sitting in park perfectly fine before the engine was turned off. This is extremely dangerous. I have a video from my security camera that shows the entire incident. I'm unable to upload.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11592540June 5, 2024
ENGINE
Brand new car 5800 miles engine failure after first oil change at dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586687May 3, 2024
POWER TRAIN
Power train: Automatic transmission: Fluid/lubricant: Pump Replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586686May 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrical system: instrument cluster/panel Replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586685May 3, 2024
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Air bag Replacement Drive AutamticBreaking emergency Replacement system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586130April 30, 2024
ENGINE
The contact owns a 2023 Kia Soul. The contact stated that while driving 40 MPH, the vehicle stalled and lost motive power. There was no warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer to be diagnosed; however, the dealer found no cause for the failure. The vehicle was not repaired, and the failure persisted. The manufacturer was notified of the failure. The failure mileage was 8,872.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585751April 29, 2024
EXTERIOR LIGHTING
My vehicle is almost un-drivable at night due to a terrible headlight bean pattern. See attached image. I have taken to two different Kia Dealerships with no results and reached out to Kia. Something is seriously wrong with these lights. #1 Cochran Kia: 5200 Campbells Run Rd, Pittsburgh, PA 15205 Springfield Kia: 3525 S Campbell Ave, Springfield, MO 65807 These light have been this way since receiving the vehical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576829March 12, 2024
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574718February 29, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
After a rear end collision I noticed the blind spot monitoring on the passenger side intermittently malfunctioned. Drivers side has no issues. The symptoms were, ghost vehicle, no signal when a vehicle is obviously in the blind spot. Usually when passing a vehicle that is on the passenger side. Again, the driver side is fine. 1 trip to the boby shop and 3 to the Kia dealer, I am told that it is functioning fine. It is designed this way. See page 12 in the owners manual, reminders in small print. Also , I am not the only one experiencing this, see internet forums. The intended malfunctioning of this system is a significant design flaw. The intermittent factor just enhances the danger. I contacted corporate Kia and recieved no response. This is dangerous. The rear end collision made me aware of this issue but I think it is not secondary to the accident. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562729December 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
[NHTSA SITE NOT ALLOWING ME TO UPLOAD DOCUMENTS - CONTACT ME FOR PICS/VIDEOS] All safety and driver assist malfunction warning lights display in succession - see pictures and video if upload-able. Had two Kia dealership service centers inspect and neither could replicate malfunctions nor would they document the issue. Incident has occurred sporadically between August and December 2023. If these aren't safety concerns (according to both dealerships), then when can a driver discern between fake and real malfunctions and safety failures. 8.23-24.23 - Spitzer Kia - purchased from and reported malfunctions on same/next day; told the windshield camera (sealed no less) is dirty or obstructed. Neither the case. Reported to salesman Caleb who consulted with service department. Told not a safety concern. 9/26/23 - Halleen Kia; Repair order 1709180/1 - Can't replicate; no diagnostic codes. Told not a safety concern. Dealership did not document on repair order. 11/8/23 - Spitzer Kia; Invoice - [XXX] Can't replicate. Told not safety concern unless warnings remain constant (not flashing). Dealership did not document on invoice. Asked if Spitzer reports these concerns to Kia. I got no response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550927October 19, 2023
UNKNOWN OR OTHER
Event Summary: The incident involved a 2023 Kia Soul, a relatively new vehicle, which had been in use for only three months at the time of the incident. The driver, hereafter referred to as the "operator," was attempting to park the vehicle in a parking space. SUA Occurrence: Right before the operator intended to park, an unexpected and rapid acceleration of the vehicle occurred. This acceleration was not initiated or controlled by the operator in any way. It is important to highlight that the operator did not intentionally press the accelerator pedal. Collision and Airbag Deployment: As a consequence of the sudden acceleration, the vehicle collided with a front wall. The impact of the collision was significant, leading to the deployment of the vehicle's airbags. EDR Data Retrieval: Event Data Recorder (EDR) data from the vehicle has been obtained. This data is anticipated to provide insights into the sequence of events leading up to the SUA incident and is a crucial component of the investigation.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11548674October 6, 2023
POWER TRAIN
The contact owns a 2023 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V531000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547162September 28, 2023
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
I have had my car to the dealership 3 times and scheduled for a4th time for this same issue. It is intermittent which I realize makes it hard to diagnose however the dealership kept it overnight in 2nd visit to try to reproduce it and they did. When driving, the car will randomly start beeping and errors cycle thru in the dash. It tells me that my braking system needs to be checked then lighting system, airbag system failing etc. It goes thru about 5 or 6 system errors. Not always same sysyems and not going at same rate of speed when it happens. I have been told it isn't a safety issue however they apparently do not know what it is causing it to do that so I'm not sure how they can definitively say that. 1st visit I was told they did a software update and that"fixed the problem". After a few weeks it started again. Then I was told that the front camera needed to be recalibrated. 3 weeks after that when the part arrived I was told that fixed the issue. A week later, It is again intermittently alarming while driving. It is very distracting not to mention scary when it happens. The fact that the part was backordered for 3 weeks that they thought would fix it leads me to believe it is happening to a lot of kia cars. It is also on some online forums where others are talking about the same issue. My car has less than 5000 miles on it and I have owned it for 9 months. I am afraid to drive it because it scares me when this happens. This has been ongoing since June.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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