Kia Soul Complaints (2014)

905 consumer complaints on file.

#11736659May 8, 2026
ENGINE
There is a rod knocking in the engine now. Car has always been properly maintained. There are no oil leaks or anything. The car now will not shift, loses power while going up hill, and is burning oil like crazy. Had the car looked at and was told the engine now needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736089May 6, 2026
ENGINE, UNKNOWN OR OTHER
My car burns oil very fast. I am putting in more than 5 quarts of oil in between oil changes. I have replaced the flex pipe, the catalytic converter two times, and both the upstream and downstream oxygen sensors. The catalytic converter now needs to be replaced again after only 7 months after being installed. The car keeps getting P0420 codes. I found out this last converter was bad while on the highway going 70 mph up a hill. The speed suddenly decreased all the way down to 50 mph which put me in great danger of getting hit from behind at high speeds. It would not go any faster..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731008April 14, 2026
ENGINE
I was driving down a major highway (I65, northbound, indiana) and my vehicle suddenly slowed down and wouldn't accelerate in the middle of traffic. The check engine light came on and was flashing, as well as many other lights on the dash. Thankfully I was able to pull over. I had to wait on the interstate for a tow truck with cars and semis flying past me. It was absolutely dangerous and Kia states they won't cover it because it wasn't dangerous. This is a known issue with this vehicle, and I did get the updated knock sensor when that recall came out. My engine completely stalled on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728657April 1, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 22V096000 (AIR BAGS). The vehicle was taken for the oil change, and the contact was informed that the engine was consuming an excessive amount of engine oil. The oil level was extremely low. The contact was informed that the manifold was cleaned; however, the cause of the excessive oil consumption was not yet determined. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727196March 26, 2026
ENGINE
The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while the vehicle was parked, the contact observed a leak underneath the engine compartment. The vehicle was taken to a dealer, where it was determined that the master seal was leaking and needed to be replaced. The vehicle was not repaired. The repairs were denied due to the failure not being covered under the recall. The vehicle was then taken to an independent mechanic, where it was diagnosed and it was determined that the master seal needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 90,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726351March 23, 2026
ENGINE
Excessive Oil Consumption/Burning Catalytic Converter Clogging Check Engine Light/Misfires My engine has all of these issues. It has been determined as known KIA issues not driver/owner related. My car has 94,000 miles but none of what's going on is any cause other than KIA issues/problems. I work a full time job and have missed work due to car not being able to be driven at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723863March 12, 2026
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while driving approximately 55 MPH on the Interstate, the vehicle started shaking and there was a knocking sound coming from the engine with smoke and a burning oil odor. The engine, ABS, and traction control warning lights simultaneously illuminated. The vehicle was pulled over to the side of the road to cool down. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured engine pin, which caused the knocking sound. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 20V750000 (Engine); however, the VIN was not included. The approximate failure mileage was 138,929.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720870February 27, 2026
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
The contact’s wife owns a 2014 Kia Soul. The contact stated that on several occasions after refueling the vehicle, there was an abnormally strong gasoline odor inside the cabin of the vehicle and outside around the vehicle. The contact stated that while the vehicle was parked on several occasions, there was condensation under the gas tank. The vehicle was inspected, and there was corrosion underneath the vehicle on the gas tank, and the rear of the gas tank was separating. The replacement gas tank was purchased but the refurbished gas tank had the same corrosion on the gas tank. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719585February 21, 2026
VEHICLE SPEED CONTROL, ENGINE
My car was not accelerating all the time I was pressing the pedal. a mechanic said it was the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714247January 29, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that while driving 30 MPH uphill with her daughter and her small dog inside the vehicle, the brake pedal was depressed, but the vehicle stalled and shut off unexpectedly. The contact stated that several minutes later, the vehicle started working as intended; however, a fuel smell remained inside the vehicle. The check engine warning light was illuminated. Neither an independent mechanic nor the dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. There was a fuel odor while attempting to start the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); however, the VIN was not associated with the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not associated with the recall. The failure mileage was 228,041.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713895January 28, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. The contact pulled to the side of the road. When the vehicle was turned off, oil leaked from the vehicle. The contact drove slowly to a business parking lot. The vehicle was towed to the residence and was then towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired, and the dealer refused to complete the recall repairs. The contact was informed that the manufacturer refused to do the recall repairs and stated that the warranty had expired. The vehicle remained at the dealer unrepaired. The contact was informed that the vehicle needed to be removed from the premises. The manufacturer was made aware of the failure and filed a claim. Afterwards, the contact was informed that NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 17V608000 (STEERING), 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), and 15V123000 (VEHICLE SPEED CONTROL) were associated with the VIN. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710655January 13, 2026
ENGINE AND ENGINE COOLING, ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to the floorboard, and the vehicle was sluggish and slow to accelerate before responding as needed. There was an abnormal, rotten odor coming from the vehicle. The ABS, engine, and traction control warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer was contacted and suggested a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709713January 8, 2026
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Summary of Safety Defect: While my 16 year old daughter was driving our 2014 Kia Soul in December 2025, the car suddenly lost power in traffic and would not go over 20 mph; the check engine light came on and the vehicle entered limp mode. The sudden drop in power created a high anxiety, hazardous situation for my daughter, who had only had her license for a week, during rush hour traffic. The vehicle was unsafe to operate and had to be towed. Details of the Incident: Diagnostic trouble code P1326 (Knock Sensor Detection System) was confirmed by the Kia dealership. P1326 is part of Kia’s known engine defect population and is tied to safety related engine failures. The dealership documented oil consumption, oil fouled spark plugs, and compression readings below Kia’s minimum specification on all cylinders. The dealership concluded in writing that engine replacement is required. Despite this, Kia denied warranty coverage based solely on a bearing clearance test, without completing the full diagnostic process required under the KSDS settlement. The vehicle remains unsafe and inoperable. Why This Is a Safety Issue: The sudden loss of power and inability to accelerate above ~20 mph created a dangerous situation for my daughter and surrounding traffic. This is a known defect pattern in Kia vehicles covered under the KSDS program. The failure occurred without warning and could have resulted in a collision. Requested Action: I am reporting this because Kia has not responded to my two complaints nor properly addressed a safety related engine defect that is already part of a national settlement. The incomplete diagnostic process and denial of coverage leave the vehicle unsafe and unusable. I request that NHTSA review this incident as part of the ongoing safety concerns involving Kia GDI engines and P1326 related failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707517December 29, 2025
SERVICE BRAKES
I was driving my 2014 Kia Soul on Friday 12/12 when without any warning the brakes went out. Thankfully I was able to get it to a parking lot without incident and requested a tow. After having it repaired, the mechanics stated the brake lines completely popped due to brake line corrosion. After researching this issue, I found that my Kia Soul had a Voluntary Service Campaign recall regarding the exact corrosion on the brake lines that would likely be responsible for this catastrophic failure. I was never notified of this possibility despite having my car routinely serviced in NJ and VA. This is a huge oversight on Kia’s behalf – other people with this make and model need to be notified that there could be unseen corrosion happening. Fortunately, I wasn’t on the highway when the brakes went out and thanks to my careful navigation I was able to avoid getting into an accident with others on the road at the time my brakes suddenly failed. Afterwards, I called Kia and requested reimbursement as this was a recall that I was never notified for but they refused as my VIN was not listed under the VSC. Due to the catastrophic nature of the failure and the potential for damage to property, severe injury, or loss of life, I am notifying NHTSA in hopes of escalating this issue and to raise awareness for other Kia Soul drivers. Prior to this incident, NO lights, NO audible warning, OR other signs of impending failure occurred. Had I been notified of this issue through the inclusion in the VSC, I would have been able to take steps to preemptively address this issue and avoid the associated risk of operating such a potentially compromised vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702500December 2, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Brakes failed my husband (primary driver of the KIA vehicle) came home from work on 8/19/2024. He pulled off at the local mechanic. Brakes were rusty and there was rust in the brake line so we had to replace. Rusty brakeline became a voluntary recall because it was not just our car that had this problem. We have been going back and forth with Kia since June notice (their case #XXX) and they are blaming the criteria of their voluntary recall with the NHTSA that says that you can only get reimbursed if you can return the parts and document that they were the original manufacturer's parts that were replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702240December 1, 2025
SERVICE BRAKES
Upon backing the Kia out of my driveway the brakes failed completly. Upon removing the brake line shield I found extensive corrosion of the brake line resulting in a massive fluid loss. There is a Voluntary Service Campaign by Kia Motors for this issue. But, it only pertains to automobiles driven in high road salt usage states. I live on the coast of Alabama where the air is laden with salt. In fact our building codes here require the utilization of only stainless steel fastners due to this effect. In my opinion this recall should include the coast of Alabama. I did speak with Kia (Case number 25706168) but they could offer no remedy as my car was not operated in a high road salt state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700997November 22, 2025
ENGINE, UNKNOWN OR OTHER
Subject: Reimbursement Request for Engine Defect Repairs - VIN [XXX] Dear Kia Consumer Assistance Center, I am requesting full reimbursement for repairs necessitated by the known engine defect in my 2014 Kia Soul with the 2.0L VEHICLE INFORMATION: •Year/Model: 2014 Kia Soul Plus •Current Mileage: 145,861 •Owner: [XXX] EXPENSES INCURRED DUE TO ENGINE DEFECT: 1.Oil Change - $152.34 (November 21, 2025) Jiffy Lube work order #410 documents excessive oil consumption with notation "1/2 QUART LOW ON OIL. CHECK YOUR OIL OFTEN" despite oil change only 46 days prior. 2.Oil Change - Valvoline (Oct 6, 2025) Full Synthetic Oil Change $0.00 Because they gave me a oil change for free because my oil light came on the next day. Valvoline 5W30 Full Synthetic Oil API SP 4.20 QT Valvoline Oil Filter 3.Oil Change – Valvoline - $106.00 (Oct 5, 2025) Full Synthetic Oil Change Valvoline 5W20 Full Synthetic Oil 4.DIAGNOSTIC SERVICE Firestone - $110.99 (ENGINE ANALYSIS Sept 6, 2025) * POSSIBLE BOTTOM END DAMAGE TO THE ENGINE FROM OVERHEATING** NEEDS TO GO TO ENGINE SHOP** DIAGNOSTIC SERVICE (ENGINE ANALYSIS) **HEARS SQUEAKING WHEN ACCELARTING. CUSTOMER WAS DRIVING UP THE GRAPE VINE AND CAR HAD SHUT OFF. CAR ALSO TAKES A WHILE TO GET UP TO SPEED.** 5. Catalytic Converter Replacement - $1,100 (Sept 6, 2025) oThe catalytic converter failed due to excessive exhaust temperatures caused by the engine defect. Per Kia TSB and recall documentation, high exhaust gas temperatures damage the catalytic converter, resulting in abnormal engine combustion and damage to engine pistons. 6. Autozone - $26.99 (Aug 28, 2025) oCataclean Fuel & Exhaust oSystem Cleaner 7. Valvoline - $140.00 (May 11, 2025) Complete Fuel System $19.99 8.Spark Plug Replacement & Tune-Up - $391.81 (March 29, 2025) Engine diagnostic codes (P0302, P0300 I request full reimbursement for these expenses totaling $2,011.13. Kia of Downtown Los Angeles will do the oil consumption test 11/24/2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699520November 15, 2025
ENGINE
Engine failing, pistons, and major oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699298November 13, 2025
UNKNOWN OR OTHER
10/01/2025 I took my vehicle to Crain Kia of Conway for four different safety recalls. Safety Recall 15V123 (SC116) , 22V096(SC229) ,17V608(SC155A) ,and 19V120(SC176). Mr.Jerime York handled my paperwork. I told him my car has. diagnotic code of 420(Catalytic Converter is not operating efficiently on Bank 1) He told me they would take care of me. 10/14/2025 when i got there to pickup my vehicle I ask Mr.York, what they did about safety recall SC176. He said upgraded the module. I brought to his attention that the remedy stated that in addition, they were suppose to check catilatic converter and motor for damage due to module not controlling tempature. He stated he trusted that his mechanic followed repair procedure. i requested a printout of the diagnotic codes my vehicle had when I brought in which they gave me. Ive attached a copy of the diagnosic codes on my vehicle. notice the 420 code also attached is KIA Technical Service diagnostic procedure and repair instructions for safety recall SC176. which they did not do . I question if they did any of the recall repairs. The document prove they did not do the most important one sc176. please help with this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694788October 21, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2014 Kia Soul. The contact received a recall letter related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving 40-45 MPH, the vehicle lost power and stalled. The vehicle was restarted. The engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved DTC: P0420; which was related to the catalytic converter. The vehicle was taken to the local dealer, where the software update was completed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 177,238.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul