Kia Soul Complaints (2020)

388 consumer complaints on file.

#11324018May 10, 2020
UNKNOWN OR OTHER
4/3/20 AT 6,959 MILEAGE, TOOK CAR TO DEALERSHIP 'CAUSE CHECK ENGINE LIGHT COMING ON. THEIR COMPUTER DIAGNOSTIC CODE FOR COOLANT COLD S5ART ERROR, KIA HAS NO REPAIR AT THIS TIME. HAVE PERIODICALLY CHECKED WITH DEALERSHIP AND CUSTOMER SERVICE, STILL NO REPAIR, CHECK ENGINE LIGHT STAYS ON. HAVE INVOICE # K1CS392579 FROM MENTOR KIA, MENTOR, OH 44060 - SAME RESPONSE FROM PURCHASING DEALERSHIP, HALEEN KIA IN NORTH OLMSTED, OH ON 4/24/20 AND KIA CUSTOMER SERVICE IN CALIFORNIA ON 4/24/20. NOT COMFORTABLE WITH CHECK ENGINE LIGHT STAYING ON CONSTANTLY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320237April 5, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
MY AUTO START IS DEFECTIVE. IT COMES ON WHEN IT WANTS TO AND IT TURNS OFF WHEN IT WANTS TO. THE MANUAL CLEARLY STATES THIS IS DEFECTIVE BUT KIA SENT ME HOME SAYING THEY COULD NOT REPLICATE THE PROBLEM. ALTHOUGH WHEN I LEFT THEIR SERVICE AREA, WITHIN 1 MILE IT WAS DOING IT AGAIN. THIS ALSO CAUSES A DELAY ON THE RESTART. THE ENGINE IS HESITANT TO START WHEN IT DOES WORK. THIS ALL STARTED OCCURRING AT 21,632 MILES AFTER MY TRANSMISSION WAS REPLACED. THE BREAKS ALSO NOW GRIND OR SOMETHING GRINDS NEAR THE WHEELS WHICH KIA WAS NOT ABLE TO REPLICATE EITHER. IT IS GOING BACK IN THIS WEEK AT 25,502 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319302March 26, 2020
ENGINE
I JUST PURCHASED A 2020 KIA SOUL IN DECEMBER AND IT DOESN'T EVEN HAVE 5,000 MILES ON IT YET. WHEN I WAS DRIVING IN THE CITY AND STOPPED AT A RED LIGHT, THE ENGINE COMPLETELY DIED. I TRIED PUSHING ON THE GAS TO SEE IF IT WOULD GO AND THE CAR WOULD NOT MOVE. ALL THE LIGHTS ON THE DASHBOARD WERE FLASHING. I HAD TO IMMEDIATELY PUT MY HAZARD LIGHTS ON, TURN THE CAR OFF, THEN ALL OF A SUDDEN IT STARTED RUNNING AGAIN. IT WAS SUCH A CRAZY EXPERIENCE. IT'S REALLY SAD THAT I PURCHASED A BRAND NEW CAR AND IT CANNOT EVEN KEEP ME SAFE. KIA NEEDS TO DO A RECALL ON THE ENGINES AND TRANSMISSION. THERE SEEMS TO BE A MAJOR ISSUE WITH THIS. I AM SO SCARED TO DRIVE THIS CAR NOW ON FREEWAYS OR ANYWHERE LONG DISTANCE. AND I'VE ONLY HAD IT FOR 3 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318748March 19, 2020
ENGINE, POWER TRAIN
I WENT TO START THE VEHICLE UP ON MARCH 2, 2020. I TURNED THE IGNITION, CAR TURNED ON AND STARTED TO VIOLENTLY SHAKE THE ENTIRE VEHICLE. I TURNED IT OFF, CHECK OIL LEVEL (IT'S A NEW VEHICLE AND JUST HAD AN OIL CHANGE) OIL LEVEL WAS GOOD. I TURNED IT ON AGAIN, CAR WENT TO 1.5 RPMS, THEN DIED (0RPMS). I TOOK THE KEY OUT, WAITED A WHILE, AND STARTED IT BACK UP AGAIN. TURNED ON JUST FINE, BUT THIS TIME WITH THE CHECK ENGINE LIGHT ON. HAD KIA ROAD SIDE SERVICE TOW IT THE FOLLOWING MORNING TO HANLEES IN DAVIS. I HAVEN'T BEEN GIVEN MUCH INFORMATION AS TO WHAT WAS WRONG WITH THE CAR. AFTER 2 WEEKS OF THEM TRYING TO FIGURE OUT WHAT WAS GOING ON, I GOT A CALL SAYING THAT KIA HAS AUTHORIZED TO DROP A WHOLE NEW ENGINE IN THE VEHICLE AND MY CAR WOULD BE READY IN A WEEK. I CALLED TODAY, MARCH 19, AND THEY STILL HAVEN'T RECEIVED THE ENGINE, SO I'M STILL WITHOUT A VEHICLE. I AM MOVING ACROSS THE US IN A WEEK FROM NOW, AND HAVE TO CANCEL THE MOVE BECAUSE MY CAR IS STILL NOT READY AND THE DEALERSHIP WILL NOT SHIP MY VEHICLE ONCE IT IS FINISHED. IT HAS BEEN ALMOST A MONTH, AND I'M STUCK IN THIS LEASE FOR ANOTHER 3.5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316914March 8, 2020
POWER TRAIN
TRAVELING ON INTERSTATE 75MPH, RPMS STARTED JUMPING UP & DOWN BY 500 AND A 10 MINUTES LATER THE VEHICLE SHIFTED DOWN TO SECOND GEAR. THIS THRUST US FORWARD DUE TO DRASTIC LOSS OF SPEED AND THE ENGINE SOUNDED LIKE IT WAS GOING TO BLOW SINCE THE TACHOMETER WAS RED-LINED AT MAX RPMS ON THE DIAL. I HAD TO IMMEDIATELY CUT OUT OF MY LANE TO AVOID BEING REAR-ENDED. THE VEHICLE WOULD NOT COME OUT OUT OF FIRST GEAR AFTER IT SHIFTED DOWN TO THAT. I HAD TO DRIVE TO THE NEXT EXIT AT 15 MPH AND WENT TO A GAS STATION. THERE I RESTARTED THE VEHICLE AND DROVE AROUND THE PARKING LOT AND IT WOULD NOT COME OUT OF FIRST GEAR. HAD TO HAVE THE VEHICLE TOWED TO KIA AND THEY CALLED THE NEXT DAY TO INDICATE IT NEEDED A NEW TRANSMISSION. THE VEHICLE HAD 4900 MILES ON IT AND I HAD BOUGHT IT BRAND NEW. IF THE ROADS WERE SLICK OR A VEHICLE WAS IMMEDIATELY BEHIND US OR WE WERE ATTEMPTING TO PASS ANOTHER VEHICLE, THIS COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH DUE TO IT DROPPING GEAR AND CAUSING US TO RAPIDLY LOSE SPEED WHILE TRAVELING ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316140March 4, 2020
POWER TRAIN
ON FEBRUARY 27TH 2020 I WAS HEADING TO GAINESVILLE FOR SURGERY. WOW I HAD THE CRUISE CONTROL ON THE RPM GAUGE STARTED FLIPPING. WHEN I TOOK IT OFF CRUISE CONTROL THE ENGINE GEAR DOWN AND I COULD NOT GET COMPRESSION. MY ROADSIDE SERVICE TOW THE VEHICLE TO LAKE CITY KIA WHERE IT IS SETTING RIGHT NOW AWAITING A TRANSMISSION REPLACEMENT. I HAVE TWO MORE TRIPS TO GAINESVILLE. I'M A VETERAN AND I'M SERVICE. OF THE GAINESVILLE VA HOSPITAL. I'M IN A RENTAL RIGHT NOW UNTIL THE CAR IS FIXED. MY VEHICLE ONLY HAD 18155 MI ON IT. WHAT CAN BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315923March 3, 2020
POWER TRAIN
RPMS KEPT INCREASING TO THE RED LINE FOR NO APPARENT REASON WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WOULD JERK AND NOT HAVE ACCELERATION AT HIGHER SPEEDS, THE TRANSMISSION WOULD SLIP. THE TRANSMISSION WOULD NOT ALWAYS ENGAGE WHEN ACCELERATING FROM A STOPPED POSITION, OR WHEN IT DID IT WOULD FEEL LIKE THE VEHICLE WOULD DRAG AS IF SOMETHING VERY HEAVY WAS TETHERED TO IT. AT THE SAME TIME THE RPMS WOULD INCREASE AND DECREASE WILDLY WITHOUT TOUCHING THE ACCELERATOR. THE VEHICLE WAS RETURNED TO THE DEALER WHO DIAGNOSED "TRANSMISSION SLIPPING AT HIGHER RPMS. INTERNAL ISSUE IN THE TRANSMISSION. PER TECH CASE #...' WAS AUTHORIZED TO REPLACE THE TRANSMISSION ASSEMBLY"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315941March 3, 2020
POWER TRAIN
OVER THE COURSE OF A WEEK, I NOTICED THE RPM FLUTTERING ON MY DASHBOARD. AT FIRST I THOUGHT NOTHING OF THIS BECAUSE IT DID NOT OCCUR ALL OF THE TIME. HOWEVER, IT BECAME INCREASINGLY MORE PERSISTENT. SO I MADE AN APPOINTMENT WITH THE DEALERSHIP TO SEE WHAT THE ISSUE WAS, AND I DID NOT THINK THAT IT WAS GOING TO BE A DETRIMENTAL ISSUE. I WAS ON MY WAY TO AN APPOINTMENT AN HOUR AWAY FROM WHERE I LIVE, AND I WAS ON THE HIGHWAY GOING 65 MPH. ALL OF A SUDDEN, THE VEHICLE WOULD NOT ALLOW ME TO ACCELERATE ANY LONGER. IN FACT, THE MPH DECREASED SIGNIFICANTLY UNTIL I WAS GOING 45 MPH ON THE HIGHWAY, WHICH IS A HAZARD IN ITSELF. FORTUNATELY, THERE WAS A WIDE SHOULDER TO MY RIGHT, WHERE I PULLED OFF OF THE HIGHWAY FOR SAFETY. I TRIED TO ACCELERATE A LITTLE BIT ON THE SHOULDER, BUT IT CONTINUED TO DECLINE UNTIL IT WOULD NOT MOVE AT ALL. THIS WAS AN EXTREMELY STRESSFUL SITUATION DUE TO BEING ON THE SIDE OF A BUSY HIGHWAY WHERE I COULD HAVE EASILY BEEN HIT BY A DISTRACTED DRIVER AND BEEN KILLED. I CALLED AAA, AND WAITED ON THE SIDE OF THE ROAD FOR 30 MINUTES TO BE PICKED UP SO I COULD HAVE MY CARE TOWED TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311731February 26, 2020
ENGINE
TRANSMISSION HAD ISSUES IT HAD TO BE REPLACED AT 7K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311733February 26, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
BOUGHT THE CAR 2-11 WITH 1200 MILES ON IT DROVE IT FOR 8 DAYS THEN ON 2-19 IT STARTED JUMPING AND JERKING AND MAKING SOME REALLY BAD SOUNDS. ON 2-21 IT WAS SO BAD THAT I HAD IT TOWED TO BATTLEGROUND KIA BECAUSE I WAS SCARED TO DRIVE IT, THEY HAD IT FOR 3 DAYS AND THEN ON 2-24 CALLED ME TO COME GET THE CAR BECAUSE THEY FOUND NOTHING WRONG WITH IT. I HAD THE CAR 1 DAY IT STARTED ACTING UP AGAIN AND THEN ON 2-26 IT WAS SO BAD THAT I DROVE IT BACK TO BATTLEGROUND KIA AND MADE A MECHANIC DRIVE THE CAR WITH ME IN IT, BECAUSE I WAS SCARED TO DEATH TO DRIVE IT ANYMORE SO WE MADE IT ALL OF 1 BLOCK THEN HE TURNED AROUND AND HEADED BACK TO THE SHOP. WE CAME UP ON A 4 WAY STOP AND HE GAVE IT GAS TO GO AND THE RPM'S WENT TO 6000 AND THE CAR DID NOT GO AT ALL, THEN HE GAVE IT MORE GAS AND IT STARTED JUMPING AND JERKING AND KNOCKING SO BAD THAT WHEN WE GOT BACK TO THE DEALERSHIP HE IMMEDIATELY SAID THE TRANSMISSION HAS SERIOUS ISSUES AND PUT IN THE PAPER WORK TO HAVE A NEW TRANSMISSION PUT IN. WE BOTH DECIDED THAT DRIVING THE CAR THE WAY IT WAS WAS VERY DANGEROUS AND NOT SAFE AT ALL. THERE IS A SERIOUS ISSUE WITH THE IVT TRANSMISSION THAT KIA NEEDS TO RECALL, JUST HOPE THE REPLACEMENT TRANSMISSION IS NOT THE SAME. AT THIS POINT I'M IN A RENTAL CAR PROVIDED BY KIA WHILE I AWAIT MY FATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311451February 25, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I NOTICED MY CAR WAS ACCELERATING DIFFERENTLY AND SEEMED TO NOT BE SHIFTING RIGHT. I CALLED THE SERVICE DEPARTMENT AND THEY ADVISED ME TO PUT FUEL CLEANER IN IT. I DID SO AS ADVISED. A FEW DAYS LATER I WAS MAKING A TURN ACROSS A HIGHWAY AND MY CAR REVVED UP REALLY HIGH AND THEN DIED IN THE MIDDLE OF THE LANE OF ONCOMING TRAFFIC. THE CAR STARTED BACK UP AND WE GOT IT OUT OF THE ROAD BUT IT WAS NOT RUNNING RIGHT. THE NEXT DAY WE GOT IT IN THE SHOP AND THEY TOLD US IT NEEDED A WHOLE NEW TRANSMISSION. THE CAR HAS LESS THAN 17,000 MILES ON IT AND IT HAS BEEN NEARLY A MONTH IN THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310304February 20, 2020
POWER TRAIN
CAR IS ON SECOND COMPLETE TRANSMISSION FAILURE AT 10,500 MILES. 1ST FAILURE AT 10,000 MILES. TRANSMISSION LOCKED UP IN BUSY INTERSECTION COMING OFF MAJOR INTERSTATE. KIA DEALER INFORMED ME IT NEEDED COMPLETE NEW TRANSMISSION. DEALER HAD UNIT FOR OVER 2 MONTHS. I HAD IT BACK 5 DAYS FROM DEALER REPAIR AND TRANSMISSION LOCKED UP ON MY AGAIN IN MIDDLE OF ROAD PULLING OUT FROM STOP SIGN WITH ONCOMING TRAFFIC COMING TOWARDS ME. IT SEEMS TO HAPPEN AFTER 45 MIN TO HR OF DRIVING WHEN TRANSMISSION GETS HOT. TODAY I AM MEETING WITH DEALER TO BUY UNIT BACK. I FEEL THIS CAR IS DANGEROUS AND THESE TRANSMISSION FAILURES ARE A HUGE SAFETY CONCEN THAT NEEDS TO BE LOOKED INTO AND CARS NEED TO BE RECALLED BEFORE THERE IS SERIOUS INJURY OR LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309379February 15, 2020
POWER TRAIN
ON DECEMBER 30 MY KIA SOUL BEGAN ACTING AS IT WAS CUTTING OUT AND IT WAS USING A LOT OF FUEL THE RPM WOULD SHOOT UP A TAD BIT FINALLY THE RPM RED LINED AND THE CAR STOPPED MOVING ON THE FREEWAY GOING 70 MPH. WE SAFELY EXITED AND MADE IT TO THE NEAREST DEALERSHIP WHICH LUCKILY WAS ONLY ABOUT 3 MILES AWAY. HAD 17607 MILES ON THE CAR THEY KEPT MY CAR FROM 12/30/2019 TO 1/31/2020 WHILE REPLACING THE TRANSMISSION. I HAD MY CAR BACK FOR 2 WEEKS AND TODAY 2/15/2020 THE CAR BEGAN LOSING POWER AND HAD DIFFICULTY MAINTAINING SPEED I STOPPED AT A TRAFFIC LIGHT AND WHEN I WENT TO PULL AWAY THE CAR DID NOT DRIVE ANYMORE. I SHIFTED INTO PARK WHEN IT MADE A LOUD BANG AS YOU WOULD HERE IF YOU PARKED ON A INCLINE AND PUT A CAR INTO GEAR ONLY 3 TIMES AS LOUD. I WAS ABLE TO GET TO A PARKING LOT AND CALL FOR A TOW AT 5.45 AM ROADSIDE ASSISTANCE SENT A TOW COMPANY 2 HOURS AWAY FROM ME AND ITS NOW 3:18 PM AND MY CAR HAS YET TO BE TOWED TO MY LOCAL KIA DEALER . CAR NOW HAS 17801 MILES ON IT. WOUNDER HOW LONG THEY WILL HAVE IT THIS TIME. WOULD REALLY LIKE TO SEE ABOUT LEMON LAW. THE CAR AT THIS POINT HAS PROVED IT IS UNRELIABLE VERY DISAPPOINTING AS I REALLY LOVE THIS CAR BUT NEED DEPENDABILITY.. MANUFACTURER DATE WAS 3/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309007February 13, 2020
ENGINE, POWER TRAIN
ON 12 FEB 2020, I WAS DRIVING ON HWY 75S IN GA AND LOST ALL ACCELERATION TO THE VEHICLE WHILE SURROUNDED BY TRAFFIC. I WAS ABLE TO PUSH THE ACCELERATOR TO THE FLOORBOARD AND HAD 0 RPMS. PULLED OVER AND RESTARTED THE CAR IT RAN FINE UNTIL I GOT OFF AT MY EXIT AND STARTED AT A RED LIGHT AGAIN NO ACCELERATION 0 RPMS HELD MY FOOT ON THE FLOORBOARD AND IT FINALLY STARTED TO ACCELERATE AFTER ABOUT A MINUTE. TOOK THE CAR TO THE SONS KIA DEALERSHIP IN MCDONOUGH. DROPPED THE CAR OFF HAD A DIAGNOSTIC RAN AND WAS TOLD THEY WERE UNABLE TO REPLICATE THE ISSUE. IMMEDIATELY CALLED KIA HQ TO REPORT THE ISSUE. GUESS I'LL DRIVE IT TILL IT FAILS COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307321February 5, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
THE DATE LISTED BELOW IS THE DAY I TOOK MY KIA SOUL IN FOR THE 2ND TIME FOR SURGING AND JERKING. I FOUND OUT THE 3RD OF FEBRUARY THIS PAST MONDAY IT HAS A BAD TRANSMISSION AND NEEDS REPLACED. THEY ORIGINALLY WANTED TO SEND ME HOME YET AGAIN AFTER THIS PROBLEM UNTIL MY DAD STEPPED IN AND TOLD THEM TO FIGURE THE PROBLEM OUT AND JUST DOING SOME "ADJUSTMENT " TO THE ENGINE AND TRANSMISSION ISN'T GOI NG TO FIX THE ACTUAL PROBLEM. MY CAR HAS BEEN IN THE SHOP 3 TIMES NOW AND I'VE HAD A LOANER IN TOTAL OF 10 DAYS SPLIT BETWEEN ALL THE ISSUES WITH MY "NEW" CAR. I BOUGHT THIS CAR BECAUSE I LOVED IT AND NOW I CANT STAND IT THINKING I MIGHT GET STRANDED WITH MY KIDS SOMEWHERE IN THE COLD. I WANT MY MONEY BACK OR A NEW CAR. THIS IS THE 2ND TIME I'M POSTING A PROBLEM ON HERE THE FIRST TIME WAS BECAUSE OF THE RADIO GOING IN AND OUT OF A BLACK SCREEN AND FREEZING. I TOOK IT IN FOR THAT AND ALL THEY DID WAS AGAIN HIT A RESET BUTTON AND SHOWED ME HOW TO RESET IT MYSELF SO I DONT HAVE TO BEING IT IN AGAIN FOR THE SAME ISSUE. SORRY BUT IT'S NOT MY JOB TO FIX THIS ISSUE I WASNT HAPPY WITH THAT STATEMENT EITHER. AND NOW THE TRANSMISSION ISSUE IN TWICE FOR THAT AND NOT TO MENTION ALL THE LIES I'VE CAUGHT THE DEALERSHIP SAYING TO ME. I'VE DONE MY RESEARCH AND KNOW PEOPLE IN THE INDUSTRY I DONT TAKE BEING LIED TO FOR EASILY WHEN I'M SPENDING OVER 25 GRAND ON SOMETHING. I HAVE VIDEOS TO PROVE WHAT WAS GOING ON SINCE THEY WERE SAYING IT WOULDN'T REPEAT THE PROBLEM BUT I'M NOT ABLE TO ATTACH THEM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306573February 2, 2020
UNKNOWN OR OTHER
GAS PEDAL GOT STUCK WE RAN THROUGH THE END OF THE HOUSE. THIS HAPPEN WHILE TURNING IN OUR DRIVEWAY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11302939January 29, 2020
ENGINE
I CAN NOT BELIEVE WHEN I READ MORE THAN 30 COMPLAINTS THAT NO RECALL HAS BEEN ACTIVATED. I PURCHASED A 2020 KIA SOUL IN AUGUST OF 2019 AND BY DECEMBER OF 2019 I HAD ALMOST BEEN HIT SEVERAL TIMES ON THE HIGHWAY DUE TO A LAG IN THE TRANSMISSION. WHEN I TOOK IT TO THE DEALERSHIP I WAS TOLD THAT IT WAS JUST THE ECO SYSTEM AND THAT THEY ALL DO THIS. THEN TO FIND OUT LATER THAT THEY DID ANOTHER TEST ON MY VEHICLE TO FIND OUT THAT IT HAD METAL FRAGMENTS IN THE TRANSMISSION AND WOULD NEED A NEW TRANSMISSION. AS TOO MUCH TO MY DISMAY, I FIND THAT IT TAKES OVER TWO MONTHS TO DROP A NEW TRANSMISSION IN MY VEHICLE. THIS IS MY FIRST KIA AND NOW I HAVE NO TRUST IN THIS CAR. NOW I AM REQUESTING TO GET OUT OF THIS LOAN ON THIS VEHICLE BECAUSE NOW I DO NOT TRUST THIS BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302649January 28, 2020
POWER TRAIN
I BOUGHT A 2020 KIA SOUL S AUG 30 2020 DECEMBER 23, 2020 I FOUND OUT MY TRANSMISSION NEEDED REPLACING 5600 MILES ON CAR. DEALER SAID IT WOULD BE 2 TO 3 MONTHS AS THEY ARE ON BACK ORDER. THEY GAVE ME A LOANER, CHECKED INTO LEMON LAWS, CALLED KIA OF AMERICA A WEEK LATER COMPLAINING ABOUT THE AMOUNT OF TIME IT WAS GOING TO TAKE TO GET FIXED, THE NEXT WEEK I GOT A CALL FROM KIA OF AMERICA SAYING MY CAR WOULD BE DONE THE NEXT DAY AS IT WAS. THE ODD THING IS KIA OF A OFFERED ME A GOODWILL OFFER FOR MY INCONVENIENCE. I AM DEBATING WHETHER TO ACCEPT IT OR NOT AS THERE ARE LEGAL PAPERS ATTACHED TO IT. I AM JUST HOPING THE NEW TRANSMISSION HOLDS UP WITH NO OTHER ISSUES. OTHERWISE I REALLY LIKE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302071January 26, 2020
POWER TRAIN
ON DECEMBER 23RD THE CAR WAS BEING DRIVEN ON THE HIGHWAY AT 70MPH WHEN IT DROPPED TO 1ST GEAR AND RPM'S INCREASED DRAMATICALLY. WE WERE ABLE TO GET OFF THE OFF RAMP TO A PARKING LOT BUT THE CAR NEVER CAME OUT OF 1ST GEAR. WE TRIED TO USE THE MANUAL OPTION BUT THERE WAS NO DIFFERENCE. WE LET THE CAR SIT AND TRIED AGAIN AND IT SEEMED TO BE BETTER BUT AFTER APPROXIMATELY 4 MILES OF DRIVING IT DROPPED INTO FIRST GEAR AGAIN AND NEVER CAME BACK OUT. WE CALLED ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO A NEARBY KIA DEALER. THE CAR HAS BEEN AT THE DEALER FOR 35DAYS BECAUSE THE TRANSMISSION WAS ON BACKORDER AND THE DEALER HAS ONLY 1 CERTIFIED MECHANIC THAT CAN WORK ON THE 2020 SOUL. WE LEASED THIS CAR IN OCTOBER AND IT HAS LESS THAN 2000 MILES ON IT AND WE HAVE HAD A RENTAL FOR OVER A MONTH. WE ARE CONCERNED THAT THEY DON'T REALLY KNOW WHAT THE PROBLEM IS AND THEY ARE PUTTING IN THE SAME TRANSMISSION THAT COULD HAVE THE SAME ISSUE AGAIN DOWN THE ROAD. THIS IS A HUGE SAFETY ISSUE AND CONCERN FOR US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301559January 24, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE RPM BEGAN FLUCTUATING WHILE ON CRUISE CONTROL IN RAINY WEATHER. SWITCHED TO MANUAL (SPORT MODE) CONTROL AND THE PROBLEM LESSENED. VEHICLE BEGAN TO LOOSE POWER AND WAS SHIFTING RANDOMLY BETWEEN GEARS AUTOMATICALLY, EVENTUALLY REDLINING WHILE MAINTAINING 74MPH. A LOSS OF POWER OCCURRED AND NEARLY CAUSED A COLLISION ON INTERSTATE 10 AS MY SPEED FELL DRAMATICALLY. I WAS ABLE TO COAST TO THE NEAREST EXIT BUT THE CAR WOULD NOT SHIFT OUT OF 5TH GEAR. WE WERE STRANDED IN A THUNDERSTORM FOR SEVERAL HOURS AND DEALERSHIP OFFERED NO HELP. AAA SAVED THE DAY, GOT THE VEHICLE BACK, AND THEN THE DEALERSHIP REFUSED TO ISSUE A RENTAL CAR FOR SEVERAL DAYS AFTER THE INCIDENT. PLEASE BE AWARE THAT IF THE TRANSMISSION FAILS AT INTERSTATE SPEEDS, THE RISK OF INJURY IS HIGH AND DO YOUR BEST TO GET OFF THE MAIN ROAD AS SAFELY AS POSSIBLE. DEALERSHIP HAS SINCE ISSUED A RENTAL CAR AND INFORMED ME THAT A TRANSMISSION WOULD BE RE-MANUFACTURED. FOR MY VEHICLE. I AM NOT AFRAID TO DRIVE A BRAND NEW VEHICLE ANYWHERE AWAY FROM HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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