Kia Soul Complaints (2015)

908 consumer complaints on file.

#11468613June 10, 2022
VEHICLE SPEED CONTROL
The contact owns a 2015 Kia Soul. The contact stated his mom was driving the vehicle on the expressway at 55MPH. The contact stated that the vehicle did not accelerate and the speedometer was decreasing. The contact stated no warning lights illuminated. The vehicle resummed to perform as normal and the contact drove home. The vehicle was driven to a dealer and diagnosed but not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467130June 2, 2022
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Kia Soul. The contact stated while her spouse driver was driving approximately 45 MPH, the accelerator pedal functionality was inoperative. There were no warning lights illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the catalytic converter was faulty; however, the vehicle was then towed to the dealer who determined that the failure was caused by a faulty wheel speed sensor. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466258May 26, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds with the headlights on auto, the headlights would flicker and turn on and off independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465062May 17, 2022
ENGINE
Kia Soul is burning oil more frequently before every scheduled oil change. Lost of power going uphill.RPM goes high and drops speeds drastically. I had already replace catalytic converter twice. Most recent, it started to lose power, went into limp mode with no check engine light and messed up the catalytic converter had to replace again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464445May 13, 2022
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Engine light and ABS light always on, kia hasnt explained this issue or expressed concern about it.. Engine randomly started leaking oil, blowing out white smoke, stalling out upon accelerating causing safety issue in traffic. Kia has had car for 2 weeks now with no answers to resolve. Being told the recall issue is "fine" I use my car for work and this unresolved issue is affecting my livelihood. This all began on 4-29-22 and am now being asked to pay for further testing for diagnostic purposes. Told there are no loaner vehicles and to rent one at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464021May 10, 2022
ENGINE AND ENGINE COOLING
The contact's daughter owns a 2015 Kia Soul. The contact stated that while her daughter was driving 55 MPH, the vehicle stalled with an unknown warning light illuminated. The contact's daughter was able to drive the vehicle to an independent mechanic who informed her that the catalytic converter and oxygen sensor were defective. The vehicle was repaired. The contact was informed by her daughter that an abnormal knocking sound was coming from the engine with the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic for an oil change and informed the mechanic of the knocking issue. The contact's daughter was informed by the independent mechanic that there was no available service technician to inspect her vehicle. Soon after the oil change was completed and driving at an undisclosed speed, the rod bearing punctured the engine block. The check engine warning light was illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which she linked to the failure. The vehicle was towed back to the independent mechanic where an estimate was provided for replacing the engine. The dealer was notified of the failure and informed the contact that since the ECU upgrade was not performed; the cost for a new engine would not be covered. The manufacturer was notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464069May 10, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Soul. The contact stated that while her husband was driving approximately 55 MPH, he heard an abnormal loud sound coming from the hood before the vehicle stalled. The contact was unsure whether there were and warning lights illuminated. The contact stated that her husband was unable to restart the vehicle and might have pushed the vehicle to the side of the roadway. Upon opening the hood to determine the cause of the failure, the driver noticed there was smoke. The contact's husband and her father replaced the alternator and battery on site however, the vehicle failed to restart. The vehicle was towed to the contact's residence. The contact later received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure and assisted the contact with towing the vehicle to the dealer for the recall repair. The dealer diagnosed that the engine needed to be replaced. However, the dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as the vehicle mileage was over 150,000. The manufacturer was contacted and confirmed the dealer information. The vehicle was not repaired. The failure mileage was approximately 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463775May 8, 2022
ENGINE
Engine knocking extremely loud
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462125April 25, 2022
SERVICE BRAKES, HYDRAULIC
The contact owned a 2015 Kia Soul. The contact stated while driving at approximately 65 MPH the vehicle began to slow and white smoke began to issue from under the hood. The contact stated she was not aware of any warning light being illuminated. The contact heard a loud ticking sound coming from the engine compartment. The contact was able to safely pull off of the highway, however as soon as she had exited the vehicle the contact heard a loud explosion. The contact stated that the vehicle lifted up a few inches off of the roadway and was engulfed in flames from the hood to the trunk. The fire department was called as well as the police. The fire department used water to extinguish the fire. The contact had researched online and related the failure to NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic). The vehicle was towed to an impound lot. The manufacturer had been informed of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11461909April 23, 2022
UNKNOWN OR OTHER
The KIA Catalytic Converter recall update from 2019 did not work. My check engine light kept coming on after that and KIA did not replace the catalytic converter or car, as they were supposed to, even though my car WAS under the emissions warranty at that time. They said the update to the computer took care of it, but the engine light kept coming on. Now the catalytic converter failed, no surprise, and it has also damage my air conditioner. Kia is paying for NOTHING. The dealership was sold to a new owner and my car is no longer under warranty, but this is not an isolated sequence of events with the Kia Soul catalytic converter recall. Kia should've replace my catalytic converter, or the whole car/engine, at the time I brought it in...but now here I am with 4 grand in repairs (catalytic converter & exhaust manifold, gaskets, a/c blower, and resistor...common issues occuring from a bad catalytic converter)...NOT to mention more than $500 in car rentals, etc. I am furious that Kia did not listen to me about the engine light after the catalytic converter recall, when it turned on my engine light. Additionally, it has caused oil leakage, which can lead to fire. The recall number is SC176, my case number is 14760972
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461420April 19, 2022
ENGINE
Hello I have a 2015 Kia Soul with a 1.6L engine and I am awear that there is a recall on Kia souls in the same year as my car. I called and as you can see, it says my car does not have a recall on it. Today is April 19,2022 and due to my car giving me problems and would not start at times, and a few days ago the engine started shaking. When I took her to pepboys today the diagnosis was The same that’s described in the recall for Kia souls. My Cadillac converter needs to be changed and there is a chance of a fire combustion. I would like for someone to contact me because this could have ended badly and put my Safty at risk. A recall is created because customers find defaults in these models of Kia’s due to them being build improperly. And Kia have tried to fix the problems but I know they have missed my car. Don’t want to have to pay soo much money on something that’s not my fault because someone else have acknowledged their mistake and is fixing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460936April 15, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that while driving at 65 MPH, the check engine warning light illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic who performed a diagnostic test that determined that the cam shaft sensor was defective. Upon investigation, the contact discovered that her vehicle was included in NHTSA Campaign Number: 20V750000 (Engine). The following day the vehicle failed to start after multiple attempts and the vehicle was towed to the dealer. The dealer performed a diagnostic test which determined that the vehicle had experienced engine failure. The contact was informed that the engine failure was not related to the recall and was given an estimate for a new engine. The contact made multiple attempts to reach the manufacturer but each attempt was unsuccessful. The vehicle had yet to be repaired. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460678April 13, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the contact was informed there was a misfire in the engine however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459893April 6, 2022
POWER TRAIN, ENGINE
oil light came on randomly while driving. Took to the shop to have checked out. Was found to be almost empty of oil. Oil was changed 2 months prior. Filled up with oil and left. Everytime the vehicle would sit adle the oil pressure would cause the oil light to come on. Took to the dealership and was told it needed a new engine. Dealership promised to replace the engine for no charge. Stated it would take appoximatley 3 weeks. Stated there was a recall and issue with these engines. After 3 weeks dealership called and stated the vehicle only passed 1 or 2 test required before replacing engine. The engine would not be replaced free of charge. the vehicle has 82,000 miles. Have record of every oil change that was serviced at the appropriate time. The dealership wanted 8700.00 for a engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459484April 4, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact took the vehicle to the local dealer and an engine software update was performed. The contact stated that later while driving at 70 MPH, the vehicle started to decelerate and failed to accelerate above 55 MPH. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to second local dealer; Wyatt Johnson Kia (2285 Trenton Rd, Clarksville, TN 37040: (800) 748-8230) and the vehicle was diagnosed with needing the knock sensor system to be installed. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to an independent mechanic and made the mechanic aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459558April 4, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the check engine warning light flashing on the instrument panel. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic where she was informed that piston ring #3 was damaged and needed to be replaced; she was also informed that there was a recall on her vehicle. The contact was informed by the mechanic to speak with a dealer for assistance. Upon calling the dealer, the contact was informed that her vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459583April 4, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that he received notification of NHTSA Campaign Number: 20V750000 (Engine). The vehicle was taken to the dealer and the recall repair was performed. Several months after the repair, the contact stated that the vehicle hesitated upon depression of the accelerator pedal and the vehicle was shaking while idling. Additionally, the vehicle was consuming and excessive amount of oil. The vehicle was taken to an independent mechanic and the transmission was flushed; however, after the repair was performed the failure persisted. The contact stated that the vehicle shifted into limp mode with the check engine and oil level warning lights were illuminated. The contact took the vehicle back to the independent mechanic and was informed that the knock sensor was defective. The manufacturer was notified of the failure and suggested that the vehicle towed be towed to the dealer. The vehicle was towed to the dealer and it was confirmed that the knock sensor was defective and that the repair would be covered under the original recall. Upon further investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which he also linked to the failure. The contact was informed that his vehicle was repaired but remained in the possession of the dealer. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457742March 21, 2022
ENGINE, SERVICE BRAKES, POWER TRAIN
The vehicle was taken to highway and after an uphill ramp (from Stringfellow to I-66E), the vehicle lost power, started to smoke, brake system lost power (foot brake did not work, so side brake was used to stop the vehicle), then caught on fire at Mile Marker 56.6. Yes, it is available for an inspection. I had to evacuate the vehicle in the middle of interstate highway that did not have an emergency lane. 3 out of 4 lanes had been blocked, so, yes, it did put others at safety risk as well. Problem cannot be reproduced as the vehicle will be deemed total loss (pending insurance company's inspection). However, please note that the engine was replaced at the dealer, under the warranty, 2 weeks prior to the incident. Insurance company is inspecting the vehicle and the captain of the fire brigade has stated that he will be filing a report in Fairfax County, VA. Excessive smoke and smell. The vehicle was taken back to the dealer the next day after the vehicle was picked up 2 weeks ago due to loss of power, transmission shift lags, blinking engine light, excessive vibration, etc. At the time of the incident, the dashboard did not indicate any engine lights nor the thermostat indicated overheating.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457512March 20, 2022
ENGINE
I purchased my 2015 Kia Soul at the end of 2014, while living in Florida. I moved out of Florida in 2018, and had the car's registration changed to include my new address as soon as possible upon my arrival in my new state of residence. Kia began notifying owners of this vehicle about recall # 19V120000 in February 2019. Kia, by their own admission, mailed notice of this recall to me using an old Florida address. This letter was never forwarded to my correct address and I continued driving the vehicle unaware of this safety issue, which increases the risk of engine stalling and engine fire, until March 2022. In March 2022 the car began to break down while I was driving approximately 70 miles per hour on a state highway due to the exact problem described in recall # 19V120000, abnormal engine temperatures damaged at least one piston and a piston connector rod to the point that the connector rod broke and punctured a hole in the engine block, allowing engine oil to escape. I immediately got off the highway and returned to my residence, which was only 10 minutes away from my location at that time. The vehicle was then towed to a Kia dealership, where the service department informed me that they would not honor the safety recall because they are only obligated to repair or replace the engine before this issue causes the engine to be damaged, not after the damage has already occurred. I contacted Kia's corporate office and challenged this decision on the basis that I never received the notice of the recall, and therefore it was impossible for me to bring the car in for preventative maintenance of this issue. The response from Kia was that they are not responsible for seeking out an updated address to contact vehicle owners by, and that the single letter sent to the outdated address they had in their internal database was a sufficient and reasonable attempt to inform me of this potentially deadly flaw in their vehicle. Kia did not communicate with my state's RMV for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457072March 17, 2022
POWER TRAIN
Catalytic converter, slipping gears, slowing down on hywy putting me at risk for rear end collision . Has been inspected by manufacturer and been confirmed. Saw recall on this on cars.com Engine light started 1 yr ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul