Kia Soul Complaints (2017)

290 consumer complaints on file.

#11394722February 4, 2021
ENGINE
BOUGHT A CERTIFIED PRE-OWNED 2017 KIA SOUL IN 2019 AND 1 YEAR AFTER USAGE THERE WAS AN ENGINE FAILURE FOR WHAT IT APPEARED TO BE NO REASON. I'VE READ THAT OTHERS HAVE EXPERIENCED THE SAME THING AROUND 60,000 MILES AND CONVENIENTLY ENOUGH OUR VEHICLE HAD 65000 MILES ON IT AT THE TIME OF THE ENGINE FAILURE. THERE WAS A LOUD KNOCKING NOISE AND THEN SMOKE WHEN IT FAILED. IT CAUSED A CRACK TO GO UP THROUGH THE SHORT BLOCK AND LUCKILY WASN'T ABLE TO DAMAGE THE VALVE TRAIN. I'VE TRIED CONTACTING EVERY KIA DEALERSHIP TO SEE IF THEY WOULD FIX THE PROBLEM BUT I GOT THE SENSE THEY DIDN'T WANT TO DEAL WITH THE COSTLY HEADACHE, ESPECIALLY DUE TO THE FACT I WAS BARELY OUTSIDE OF THE WARRANTY THRESHOLD OF 60000 MILES. I FEEL LIKE THERE SHOULD BE A RECALL ON THESE ENGINES ESPECIALLY IF THEY IS AN ONGOING LAWSUIT AGAINST OTHER KIA MODELS WITH SIMILAR PROBLEMS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11389492January 22, 2021
ENGINE
GOT THE OIL CHANGED IN OCTOBER. WAS HEADING HOME ON THE HIGHWAY & WAS GOING UP A HILL THEN THE CAR STARTED ACTING UP. LOOKED BACK IN THE REAR VIEW MIRROR & SAW SMOKE. PULLED OVER ON THE SIDE OF THE HIGHWAY TO LOOK TO SEE WHAT HAPPENED & OIL WAS EVERYWHERE. LOOKED UNDERNEATH THE CAR AFTER IT COOLED OFF & THE WAS A HOLE IN THE MOTOR. A ROD SHOT THROUGH. THE CAR HAS 97,000 MILES ON IT. I'VE READ OTHER REVIEWS ABOUT KIA SOULS HAVING RECALLS WITH THE ENGINES & IF I WOULD OF KNOWN THAT WE WOULDN'T OF BOUGHT A KIA SOUL BECAUSE OUR DEALER DOESN'T WANT TO HELP US FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387891January 13, 2021
ENGINE, POWER TRAIN
LOW OIL PRESSURE INDICATION ALERTED WHILE DRIVING. HAD MY VEHICLE TOWED FOR AN EVALUATION. OIL WAS FULL BUT ENGINE FAILURE WAS DETECTED. NO WARNING WHATSOEVER. NO KNOCKING OR STALLING OF ENGINE. CAR STILL RUNS BUT I WILL NOT DRIVE THE VEHICLE IN FEAR OF CATASTROPHIC CONSEQUENCES. NOW OUT OF A CAR AND STILL OWE $8500 ON THE LOAN. 82,000 MILES ON CAR. OUT OF WARRANTY BECAUSE I'M THE SECOND OWNER. KIA SERVICE CENTER REPS LAUGHED AT ME. INFURIATING SITUATION. WAS TOLD MY OPTIONS WERE 'FIX IT OR DON'T' THANKS KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387664January 12, 2021
ENGINE
IT WAS TIME FOR MY SECOND 5000 MILE OIL CHANGE ON AN ENGINE REPLACED IN JULY 2020. I GO IN, AND THEY TELL ME I NEED A DIAGNOSTIC DUE TO OIL ALL OVER THE UNDER CARRIAGE. I REFUSE BECAUSE THIS ENGINE HAS A WARRANTY AND IS 6 MOS. OLD. THEY CHANGE THE OIL, INJECT DYE INTO IT AND TELL ME TO COME BACK IN 500 MILES. I GO BACK ON TUESDAY AND THEY TELL ME THE CRANKSHAFT SENSOR IS DRY ROTTED AND LEAKING OIL AND IT WILL BE 400.00. WHY WAS IT NOT CHANGED? I STILL TO THIS DAY HAVE NEVER HAD A CHECK ENGINE LIGHT OR LOW OIL LIGHT COME ON. WHY WON'T KIA STAND BEHIND THEIR PRODUCTS? WHY WON'T YOU DO SOMETHING ABOUT IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384560December 22, 2020
POWER TRAIN
MY SITUATION IS HAPPENING EVERYDAY WITH MY KIA SOUL 2017 IT CONSTANTLY SMOKES, IF FOGS UP MY WHOLE WINDSHIELD WHEN I TURN THE DEFROSTER ON IT SMELLS LIKE IT'S BURNING IT IS VERY FEARFUL I DON'T GO FAR I ONLY HAVE A EIGHT MILE DRIVE TO WORK AND I GO THROUGH THIS EVERYDAY AND NIGHT.MY WORRIES ARE VALID I FEEL BECAUSE I HAVE THE 2.0 ENGINE AND FROM WHAT I'VE BEEN READING THIS IS THE ENGINE THAT HAS BEEN CAUSING ALL OF THE FIRES THE POPPING SOUND HAS NOT STOPPED THIS IS A SECOND REPORT FOR ME AND I AM PLEADING FOR YOUR COMPANY TO PLEASE ADD 2017 KIA SOUL TO THE RECALL LIST THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384121December 18, 2020
ENGINE
WHEN CRANKING MY VEHICLE ON MONDAY EVENING, 12/14, APPROXIMATELY 40 DEGREES OUTSIDE, I NOTICED A NOISE AFTER INITIAL STARTUP THAT SOUNDS LIKE WHEN YOU PUT A CARD OR A SODA CAN ON THE TIRE OF YOUR BIKE. THE NOISE DIDN'T CONTINUE SO I DROVE IT HOME, APPROXIMATELY 17 MILES FROM WHERE IT WAS PARKED INITIALLY. I DIDN'T HEAR IT ON THE DRIVE HOME, UNTIL I ROLLED DOWN MY WINDOW SLIGHTLY AS I CAME TO A STOP LIGHT, AND IT WAS MAKING THE SAME TICKING NOISE, BUT MUCH LOUDER, AND ESPECIALLY WHEN I BEGAN TO ACCELERATE. I IMMEDIATELY CALLED MY FIANCE, AND WHEN I PULLED INTO THE DRIVEWAY HE IMMEDIATELY REQUESTED I TURN OFF THE VEHICLE. PULLED THE OIL STICK, AND NOTED THAT IT WAS ALMOST BONE DRY. WHICH IS CRAZY BECAUSE WE PERFORM ROUTINE MAINTENANCE ON MY CAR, AS IT'S THE DAILY DRIVER FOR MY 7 YEAR OLD AND MYSELF. THE LAST OIL CHANGE WAS ROUGHLY END OF SEPTEMBER. HE PUT OIL IN IT, AND HOPED IT WOULD STOP THE NOISE, BUT IT DIDN'T. AFTER HAVING IT EVALUATED, WE'RE TOLD IT WILL NEED A NEW MOTOR. I CALLED KIA, AND EVEN THOUGH THE PREVIOUS YEAR MODELS 2012-16 ALL HAVE THESE SAME EXACT ISSUES, THEY WILL NOT FIX THE MOTOR, SINCE THERE ISN'T A RECALL ISSUED FOR MY YEAR MODEL YET. THIS IS SO CONCERNING, AS MY CAR IS ONLY 3 YEARS OLD, AND IT HAS BEEN TAKEN SUCH GOOD CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383468December 15, 2020
ENGINE
I WAS TOLD THE CLICKING SOUND IN THE ENGINE WAS NORMAL FOR MY CAR. I BROUGHT IT IN 1 YR AND 9 MONTHS LATER BECAUSE MECHANIC SAID IT IS NOT NORMAL. THEY DIAGNOSED MY CAR , SAID I NEEDED A WHOLE NEW ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378360December 7, 2020
ENGINE
WHILE DRIVING I HEAR A POPPING SOUND -- THINKING THAT I ROLLED OVER SOMETHING WITH MY TIRE BUT THAT'S NOT IT THEN MY CAR STARTS SMOKING IN THE FRONT AND MY WINDSHIELD GETS FOGGED UP I USE THE DEFROSTER TO TRY TO CLEAR MY WINDOW BUT THE SMOKE KEEPS COMING UP FROM THE FRONT . THIS HAPPENS ANYTIME DRIVING, PARKING, HIGHWAY, CITY STREETS OR JUST SITTING AT A LIGHT AND I PARK IN THE GARAGE I DON'T PARK ON THE STREET. THIS HAS HAPPENED ON NUMEROUS OCCASIONS I ALREADY HAD THE PURGE VALVE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373784November 9, 2020
ENGINE
WHILE AT WORK, DRIVING, AND IN ACCELERATION, THE ENGINE WOULD START KNOCKING. ON MY WAY HOME, THE KNOCKING GOT LOUDER. HALF WAY HOME, THE ENGINE STALLED OUT ON A MAJOR HIGHWAY AND I HAD TO COAST THE VEHICLE THROUGH EN EXIT RAMP TO STOP ON A SERVICE ROAD. FLUID WAS FOUND LEAKING FROM UNDER THE VEHICLE. HAVING PUT THE VEHICLE IN A SERVICE SHOP, THE MECHANIC ADVISED THAT THE ROD BLEW A HOLE STRAIGHT THROUGH THE ENGINE BLOCK. SAID IT WAS MORE LIKELY FROM THE ENGINE OVERHEATING, BUT WOULD NOT BE OFFICIALLY CERTAIN. MECHANIC LATER PULLED ME ASIDE AND INFORMED ME THAT KIA HAD BEEN HAVING MAJOR PROBLEMS WITH THEIR ENGINES BLOWING. HE ALSO ADVISED ME THERE WAS A RECALL SITUATION GOING ON, BUT COULDN'T BE CERTAIN WHETHER MY VEHICLE WAS OR WOULD BE INCLUDED IN THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373856November 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THAT THE ENGINE VIBRATED, ABNORMALLY, MISFIRED WHILE IDLING DUE TO A LOSS OF COMPRESSION AND COMBUSTION. THE CONTACT PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE AND RETRIEVED TROUBLE CODE: P0242 (CATALYST LOW EFFICIENCY BELOW EFFICIENCY). THE VEHICLE WAS TAKEN TO KIA OF EAST SYRACUSE (6717 MANILUS CENTER ROAD, EAST SYRACUSE, NY 13057, (315)701-5898) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS LOSS OF COMPRESSION ON CYLINDER #3. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367048October 29, 2020
AIR BAGS
ON 10/23/2020 I WAS IN A FRONT END COLLISION WITH A 2017 JEEP WRANGLER AND THE AIR BAGS IN MY SOUL DID NOT DEPLOY. MY SOUL IS A TOTAL LOSS, DUE TO FRAME DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11366181October 24, 2020
ENGINE
MY SON BOUGHT A 2017 KIA SOUL LESS THAN A YEAR AGO WITH ABOUT 57,000 MILES. ON TUESDAY OCT 11, 2020 THE CAR KEPT STALLING WHEN DRIVING AND THEN WOULDN'T START. ALSO, THE OIL PRESSURE LIGHT KEPT FLASHING SO HE CHECKED THE OIL. HE HAD THE OIL PREVIOUSLY CHANGED ON AUG 29, 2020. THE DIPSTICK CAME UP EMPTY. HE ADDED OIL AND WHEN HE DROVE IT TO FIRESTONE AUTO REPAIR SHOP, THE OIL LIGHT FLASHED EVERY TIME THE CAR STOPPED AT A LIGHT. FIRESTONE FIRST SAID NOTHING WAS WRONG. HE LEFT THERE ONLY TO FIND IT DOING THE SAME THING. IT STALLED WHEN HE WAS MAKING A TURN ONTO A BUSY ROAD. HE TOOK IT BACK TO FIRESTONE WHERE THE DIAGNOSTIC FINALLY SAID IT WAS A BAD OIL PUMP. THEY SUGGESTED TO HIM TO TAKE IT TO KIA BECAUSE IT WOULD NEED A NEW ENGINE. FORD/KIA SAID THE ENGINE IS BLOWN AND IT IS NOT UNDER WARRANTY BECAUSE HE IS THE SECOND OWNER. THE WARRANTY FOR THE SECOND OWNER ENDS AT 60,000 MILES AND THIS CAR NOW HAS 68,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362960October 6, 2020
SERVICE BRAKES, ENGINE, POWER TRAIN
MY CAR FEELS LIKE IT STEERS SIDEWAYS DOWN THE ROAD,IT BOUNCES,HARD TO CONTROL,IT LOSES POWER IN 3RD GEAR,THE BRAKES DON'T WORK WELL AT ALL,ENGINE PINGS LOUDLY CONSTANTLY.I TOOK MY CAR TO CARFAX IN MODESTO CALIFORNIA WHOM I PURCHASED FROM AND THEY COULDN'T FIND ANYTHING WRONG,TH S IR LIEING,LIVING, CAR WAS WRECKED AND PAINTED OVER ,ITS FULL OF OVER SPRAY,THE CAR IS DANGEROUS TO DRIVE,I WANT IT REPLACED WITH A NEW KIASOUL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352239August 31, 2020
ENGINE, POWER TRAIN
MY 2017 KIA SHOWED NO SIGNS OF PROBLEMS UNTIL I WAS DRIVING TO STORE ON STATE ROAD 9 GOING 40 MPH AND WHILE IN DRIVE IN DIED OUT ON ME. I TURNED THE KEY OVER A FEW TIMES. IT FINALLY CAUGHT AND STARTED. I CONTINUED HOME AND IT DID THIS AGAIN. ONLY THE OIL LIGHT CAME ON. I GOT IT STARTED AND MOVED OFF THE ROAD AND HAD IT TOWED TO MY MOTHERS. WHEN I TRIED TO START IT AGAIN IT WOULDNT START. MY STEP FATHER LOOKED AT IT AND THE PISTON HAD FLOWN IT TO THE SPARK PLUG. AND I WAS TOLD MY MOTER WAS BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351378August 26, 2020
ENGINE, POWER TRAIN
VEHICLE HAS ONLY 75K MILES ON IT MOTOR SPUN A BARRING ON BOTTOM IT DONE ALL THE THE THINGS ON THE LAST MOTOR RECALL BUT WAS ON DIFFRENT MODEL CONTACTED DEALER AN SHOWED IT WAS THE SAME MOTOR AN NOTHING HAS HAPPEN WANT HONOR WARNTY OR ANYTHING AN IM NOT THE FIRST PERSON HAVE TALKED TO SEVERY AN THEY CONTACTED KIA DEALER SHIPS PRIOR TO AN THEY GET THE SAME THING ONLY THING VEHICLE DONE WAS SAY LOW OIL PRESSURE LIGHT CAME ON BUT NO CHECK ENGINE LIGHT MOTOR WAS KNOCKING VERY BAD AN KNOCK MOTOR SENSOR NEVER CAME ON EITHER IVE HOOKED CODE READER UP TO IT MY SELF NOTHING NOW THE CAR IS ABOUT TO HIT MY CREDIT DUE TO FAULTY MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349207August 14, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE JERKED AND SHUTOFF. THE VEHICLE FAILED TO RESTART AFTER PULLING OVER TO THE SIDE OF THE ROADWAY. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE MATT CASTRUCCI KIA DEALER LOCATED AT 3013 MALL PARK DR, DAYTON, OH 45459, WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343375August 4, 2020
ENGINE
SOMETHING IS KNOCKING OR TICKING IN THE MOTOR FEELS LIKE UNDER MY FEET OF DRIVERS FLOOR BOARD. HAVE KEPT REGULAR OIL CHANGES ND IT STARTED OFF BY SPITTING AND SPUTTERING WHEN I WOULD COME TO A STOP TO NOW TICKING. WENT TO START IT THE NEXT MORNING TO GO TOO WORK AND IT SOUNDED AWFUL SO I DIDNT DRIVE IT. NOW WHEN I START IT THE BATTERY LIGHT IS ON AND CHECK ENGINE LIGHT IS ON AND IT WILL START FOR ABOUT 3 SEC AN SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343107August 3, 2020
ENGINE
I STOPPED AT A RED LIGHT AND MY CAR CUT OFF. I WOULD NOT CRANK BACK UP. THE. MECHANIC SAID THE TIMING CHAIN BROKE. MY CAR WILL NEED A NEW MOTOR. I HAVE ONLY 80,000 MILES. NEVER HAD ANY PROBLEM AND LOVED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340016July 17, 2020
ENGINE
I WAS WAITING IN THE DRIVE-THRU OF FAST FOOD RESTAURANT, WHEN MY OIL LIGHT STARTED TO FLICKER THEN CAME ON SOLID. THIS IS THE FIRST TIME THE OIL LIGHT HAD EVER COME ON. I DROVE DIRECTLY ACROSS THE STREET TO A GAS STATION AND SHUT THE CAR OFF. I CHECKED THE OIL LEVEL, BUT NO OIL REGISTERED ON THE DIP STICK. I ADDED 2 QUARTS OF OIL, IT NOW REGISTERED ALMOST FULL AND DROVE IT HOME (APPROX. 1 MILE). WHEN I GOT HOME I NOTICED THE ENGINE WAS KNOCKING. THE NEXT DAY I CHANGED THE OIL ADDING ONE QUART OF LUCAS OIL ADDITIVE. THE KNOCKING DID NOT GO AWAY AND I NOW NOTICED STEAM COMING OUT OF MY TAIL PIPE WHEN I WAS LETTING THE ENGINE WARM UP. I LEFT MY CAR PARKED IN MY DRIVEWAY FOR FEAR OF DOING FURTHER DAMAGE TO THE ENGINE. A FEW MONTHS LATER (WHEN I WAS IN A BETTER FINANCIAL POSITION), I HAD MY CAR TOWED TO KIA OF RIVERSIDE, WHERE THEY SAID THEY WOULD START A CASE WITH KIA MOTORS TO RUN TESTS TO DETERMINE IF THEY WOULD COVER THE FAILURE. I HAD THE CAR TOWED ON 6/23/20. ON 7/15/20, THE KIA DEALERSHIP TOLD ME KIA MOTORS WOULD NOT COVER THE REPAIR BECAUSE I WAS THE SECOND OWNER AND IT HAD 69K MILES. I BOUGHT IT WITH APPROX 33K MILES. THEY SAY I NEED A NEW MOTOR AT A COST OF OVER $6,600. FOR THE RECORD, I GIVE MY CAR REGULAR OIL CHANGES AND THERE ARE NO EXTERNAL SIGNS OF AN OIL LEAK ANYWHERE ON THE ENGINE. AT THIS TIME MY CAR IS STILL AT THE DEALERSHIP AND I HAVE NOT YET SEEN THE OFFICIAL DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339674July 16, 2020
ENGINE
TOOK OFF FROM STOP SIGN GOT UP TO 55 MPH AND ENGINE BLEW. NO WARNING LIGHTS. NO CHECK ENGINE LIGHT. NOTHING. IT JUST BLEW. OIL PRESSURE GAUGE WAS NORMAL. IT DIDN'T MAKE ANY KIND OF NOISE OR HESITATION. I WAS DRIVING ON A STATE HIGHWAY ON A STRAIGHT STRETCH OF ROAD AND WAS TRAVELING SLIGHTLY DOWNHILL WHEN IT BLEW. IT WAS 5:20 AM WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul