Kia Soul Complaints (2018)

223 consumer complaints on file.

#11362737October 5, 2020
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT STEAM CAME OUT THE VENTS INSIDE THE VEHICLE CABIN OF THE VEHICLE AND FOGGED UP THE WINDOWS. THE CONTACT ALSO HEARD AN ABNORMAL GURGLING SOUND COMING FROM BEHIND THE DASHBOARD AFTER THE DEFROSTER/DEFOGGER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO VISION KIA OF EAST ROCHESTER (201 E LINDEN AVE, EAST ROCHESTER, NY 14445, (585) 249-9000) WHERE THE AIR CONDITION DRAIN TUBES WERE CLEARED. THE VEHICLE OPERATED AS INTENDED FOR A WHILE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,638.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362515October 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MY 2018 KIA SOUL ON MADISON HWY IN VALDOSTA,GA.L SAW SMOKE COMING OUT MY HOOD SO I WAS ABLE TO PULL INTO A CONVENIENT STORE ! THE PEOPLE IN THE STORE CAME RUNNING OUT WITH FIRE EXTINGUISHERS AND WE WERE ABLE TO PUT OUT THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11361636September 28, 2020
ENGINE
WHILE DRIVING THE VEHICLE TO WORK, VEHICLE CAME TO A COMPLETE STOP AND WOULD NOT TURN ON. AT FIRST THOUGHT IT WAS THE BATTERY BUT THE TOW TRUCK CHARGED THE BATTERY AND WHEN STARTED THE RODS WERE KNOCKING. WE TOWED TO THE DEALERSHIP, REGAL KIA AND THEY DIAGNOSED MY CAR FOR NEEDING A WHOLE NEW ENGINE. IF WE WERE TO DRIVE THE VEHICLE ANY FURTHER THE ENGINE WOULD BLOW. OIL CHANGE WAS JUST A MONTH BEFORE AT THE REGAL KIA DEALERSHIP SO IT WASN'T DUE TO LOW OIL. THE 2018 KIA SOUL HAD 61,000 MILES AT IT AND ENGINE WAS RUINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354572September 12, 2020
ELECTRICAL SYSTEM
CAR CONSISTENTLY WON'T START AS IF THE BATTERY IS DEAD. WILL START ONCE BATTERY IS JUMPED. BATTERY, STARTER, AND ALTERNATOR TESTS COME BACK FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354380September 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I GOT TOLD BY A KIA MECANIC WELL AT LEAST SEEN IT ON MY DASH CAM THAT I AM SOL THAT MY TICKING PROBLEM IS AN ENGINE DEFECT ON KIA'S PART THAT IS CAUSING ENGINE ISSUES AS WELL AS SOMEHOW MAKING MY ENGINEREV EXTREMELY HIGH WHILE STARTING UP AND SOMETIMES THROUGHOUT THE DAY TO THE POINT IF I DON'T HAVE MY BRAKES ON I WILL GO THROUGH A WALL . THAT'S A MENTION SOMETHING IS WRONG WITH THE AIR CONDITION UNIT/HEATER THAT THE HEATER WILL BLOW EXTREMELY HOT SO HOT THAT THE VENTS BECOME PLIABLE AND THE AIR CONDITIONER AND WON'T COME ON UNLESS I START MESSING WITH BUTTONS OFF AND ON OFTEN ON HIGH AND LOW HIGH AND LOW.I HAVE BEEN IN TO KIA MOTORS FIVE TIMES FOR THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351542August 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, AN ABNORMAL NOISE WAS PRESENT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (KIA OF MUNCIE 6732 W HOMETOWN BLVD, MUNCIE, IN 47304) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THAT THE ENGINE ROID FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350865August 24, 2020
STRUCTURE:BODY, AIR BAGS
I WAS INVOLVED IN A CAR ACCIDENT ON JULY 11 2020. THE OTHER DRIVER RAN A RED LIGHT AND I T-BONED HIM. MY CAR SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END AND WAS DEEMED TOTALED BY THE INSURANCE COMPANY. IN THIS ACCIDENT NONE OF MY AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11350993August 24, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
AT 2AM ON SATURDAY AUGUST 22ND MY HUSBAND'S 2018 KIA SOUL, WHICH WAS STATIONARY IN OUR DRIVEWAY AND NOT IN OPERATION AT THE TIME, WAS SET ABLAZE FOR UNKNOWN REASONS. WE WERE ASLEEP AND WERE WOKEN UP BY THE SOUND OF, WHAT WAS POSSIBLY, THE TIRES EXPLODING, THE CAR WAS COMPLETELY ON FIRE BY THE TIME WE WERE ABLE TO WAKE UP AND EVACUATE THE PROPERTY. WE HAVE A DOORBELL CAMERA THAT WOULD HAVE PICKED UP A PERSON IN OUR DRIVEWAY SO WE DO NOT BELIEVE THE CAUSE WAS ARSON. ONLINE RESEARCH AFTER THE INCIDENT INDICATES THAT THIS COULD BE RELATED THE THE RECENT RECALLS OF KIAS AND HYUNDAIS, WHICH OUR MODEL WAS NOT INCLUDED AS FAR AS WE KNOW.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11343985August 7, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE A 2018 KIA SOUL+ AND RECENTLY THERE IS A BURNING SMELL COMING FROM THE CAR ESPECIALLY WHEN THE A/C IS ON. I TOOK MY CAR TO THE DEALER REGARDING THE PROBLEM, BUT WAS TOLD THAT THEY DID NOT SEE ANYTHING WRONG OR SMELL ANYTHING BURNING ON THE CAR. THE PROBLEM HAPPENS MOSTLY WHILE DRIVING ON THE HIGHWAY. I'M AFRAID THAT THE CAR IS GOING TO CATCH ON FIRE. THE CAR ALSO LOSES POWER WHILE DRIVING EX. I CAN BE DRIVING 60 MILES AND ALL OF A SUDDEN THE CAR STARTS TO DECREASE IN SPEED AND YOU HAVE TO RAVE UP THE CAR TO GET IT GOING AGAIN. NOT GOOD AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338396July 9, 2020
ENGINE
ON 7/8/20, MY CAR MADE A VERY LOUD NOISE AND SHUT OFF ON ME. NO SENSORS, NO LIGHTS CAME ON. I HAD IT TOWED TO THE KIA IN WHICH I PURCHASED IT FROM, AND THEY TOLD ME MY ENGINE BLEW. MY WARRANTY WAS SUPPOSE TO COVER THE REPAIRS BUT THEY ARE REFUSING TO COVER THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328760June 14, 2020
STRUCTURE:BODY
DASHBOARD IS BECOMING STICKY AND GLOSSY CAUSING A GLARE ON THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299322January 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED. THE CONTACT STATED THAT NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWBIN KIA LOCATED AT 260 N GIBSON RD, HENDERSON, NV 89014, 702) 567-8000, 4 TIMES TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED TWICE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297073January 4, 2020
ENGINE, POWER TRAIN
MY CHECK ENGINE LIGHT CAME ON AND EVERY TIME I TOOK IT IN FOR SERVICE I WAS TOLD I USED BAD GAS AND TO CHANGE THE GAS. I WAS EVEN TOLD THE COMPUTER ON MY CAR NEEDED TO BE UPDATED AND UNTIL THEN THE CHECK ENGINE LIGHT WOULD COME ON AND MAY NOT GO OUT. MY CAR STOPPED IN THE MIDDLE OF THE STREET AND WOULDN'T MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289735December 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE JERKED, LOST POWER, AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO WESELOH KIA CARLSBAD (5331 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 208-2237) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA ID NUMBER: 10162049. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER PROVIDED CASE NUMBER: (XXX), BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. *LN*JB *LN CONSUMER STATED CLUTCH SYSTEM WAS SLIPPING AND WAS REPLACED. DEALERSHIP WOULD NOT REPLACE THE TRANSMISSION.*JB *LN MANUFACTURER CASE NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286788December 4, 2019
UNKNOWN OR OTHER
AROUND 11:40PM ON 12/3/2019 I PARKED MY CAR IN AN EMPTY PARKING LOT - CAR WAS STATIONARY. IT WAS 51 DEGREES OUT AND CLOUDY, BUT NO RAIN OR ANY PRECIPITATION. THE CAR WAS NOT RUNNING; THE HEAT/AC WERE NOT ON. NO ONE WAS AROUND. SUDDENLY, THE WINDSHIELD IN THE BACK (LARGE HATCH DOOR WINDOW) SHATTERED ENTIRELY. IT SOUNDED LIKE A SHOT. NOTHING FELL ON THE CAR, NO PEOPLE OR ANIMALS WERE AROUND. THE WHOLE WINDOW WAS SHATTERED AND CRUMBLING ALONG THE EDGES. NO ROCKS, BBS, PELLETS, BRANCHES, BALLS, OR OTHER OBJECTS ANYWHERE. NO OTHER DAMAGE MADE AT THAT MOMENT TO THE CAR AT ALL. THE PANE STAYED TOGETHER UNTIL I OPENED/CLOSED MY DRIVER SIDE DOOR. THEN IT STARTED TO FALL APART. NO EVIDENCE OF FOUL PLAY. ONLY 12,600 MILES ON THE CAR. CHECKED WITH THE POLICE, BUT NO SIMILAR INCIDENTS HAD BEEN REPORTED. OCCURRED IN KIRKLAND, WA. NO PREVIOUS ACCIDENTS AS FAR AS I KNOW. EXCEPT A FEW WEEKS PRIOR, ON THE HIGHWAY DURING RUSH HOUR, A LON CRACK APPEARED ON THE DRIVERS SIDE OF THE FRONT WINDSHIELD, STARTING FROM THE TOP EDGE ABOUT 9" LONG. NO EVIDENCE OF ROCK, DEBRIS, OR IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281431November 20, 2019
ENGINE
CITY STREET. WAS TEST DRIVING THIS VEHICLE WHEN IT CAUGHT FIRE AT THE LOWER BACK END OF THE ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11277080October 30, 2019
VEHICLE SPEED CONTROL
WHEN MY WIFE WAS STOPPED IN A SCHOOL PARKING LOT WITH MY FOOT ON THE BRAKE PREPARING TO BACK INTO A PARKING SPACE THE CAR SUDDENLY ACCELERATED. I RAN INTO A PARKED CAR AND THE ONLY WAY I COULD GET IT TO STOP WAS TO TURN THE CAR OFF. ME, OUR DAUGHTER AND SON ALL HAVE HAD A SURGING ISSUE BUT WAS ALWAYS A MINOR ISSUE. THIS IS A VERY DANGEROUS ISSUE AND KIA NEEDS TO ADDRESS THE ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11271100October 25, 2019
AIR BAGS
I RENTED THIS '18 KIA SOUL FROM HERTZ. ON 10/17 AT 9 PM I WAS INVOLVED IN A SOLO VERY HARD FRONT END COLLISION WITH A LARGE BOULDER ON A CALIFORNIA MOUNTAIN HWY. THE FRONT AIR BAGS DID NOT DEPLOY. THE SIDE ONES DID FOR NO APPARENT REASON. BECAUSE I WASN'T WEARING A SEAT BELT I ENDED UP HAVING SERIOUS HEAD TRAUMA AS WELL AS OTHER BRUISES. AT THIS TIME THE VEHICLE IS IN THE POSSESSION OF HERTZ RENT-A-CAR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11269238October 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE CONTACT MENTIONED THAT THE BULBS WERE REPLACED THREE TIMES WITHIN THE SAME MONTH. GREENWAY KIA OF HICKORY HOLLOW (5406 TARGET DR, ANTIOCH, TN 37013 (615) 731-0099) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WOULD NOT BE COVERED DUE TO THE MILEAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265696October 2, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A TURN, THE VEHICLE STALLED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO JIM CLICK KIA (866-376-4307, LOCATED AT 775 W WETMORE RD, TUCSON, AZ 85705), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE CONSUMER SUPPORT ACCELERATION TEAM. THE CONTACT CALLED KIA MOTORS AMERICA AT 949-468-4800 (LOCATED AT 111 PETERS CANYON RD, IRVINE, CA 92606) AND WAS PROVIDED CASE NUMBER: 13283232. THE DEALER STATED THAT THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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