Kia Soul Complaints (2015)

908 consumer complaints on file.

#11543492September 8, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My engine has had many issues stemming from a bad engine Kia of Irvine has avoided fixing they have charged for fixes under warranty and ignored code p0420 since 2018. After much push Catalytic engine was replaced replaced in 2021. I had noticed burning smell from engine along with low oil but was denied an oil consumption and pushed out of extended warranty with minor fixes. Told repeatedly it was all wear and tear. Car is currently in shop with 157000 miles after going limp on the freeway luckily with slow traffic. After being “fixed” on Tuesday 9/05/23 for a bad crank shaft sensor I drove it to pep boys straight out of the shop for scan and found ABS issue 1631 transmission failure and a failed emissions warning not fixed. Took car back right no explanation and asked that I leave my car once again. I have called to No communication from the shop And now I have just been informed they misplaced my key and have not yet inspected it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542768September 5, 2023
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and started to vibrate violently. The contact was able to safely reach her destination. Upon visual inspection of the engine compartment, the contact became aware that the engine oil level was extremely low. The check engine and low oil warning lights were illuminated. The vehicle was taken to the dealer, who determined that the engine required an engine flush. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542514September 4, 2023
AIR BAGS, SERVICE BRAKES
Abs and airbags not working!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541522August 29, 2023
ENGINE, STEERING, UNKNOWN OR OTHER
The car stalls constantly and has been going on for years. Kia had claimed to have fixed the problem that they had fixed the problem however they never did because the car has been continuing to stop in the middle of the road. This car is very dangerous and it has no recalls on it. The catalytic converter is a problem and even though it has been a problem for Kia souls mine is not listed in the recall. Needless to say that this has put me and my child in immediate Life-threatening danger multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540063August 22, 2023
ENGINE
My engine failed while my wife and I were riding in the vehicle, putting our safety at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540154August 22, 2023
UNKNOWN OR OTHER, ENGINE
My catalytic converter went out on my Kia while driving unexpectedly and I have heard of a lot of other Kias in my year have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539893August 21, 2023
ENGINE
I own a 2015 kia soul 2.0 GDI engine, was coming home, the car surged twice and started knocking. I imediatly pulled over and killed the car. Had the car checked, spun the number 3 cylinder connecting rod bearing. Went from running perfict to torn up engine, it's a shame I.ve taken very good care of this car. Synthetic oil every 5 thousand miles. Called kia they said my car isn't on the list. The guy who did the inspection said it's the exact same problem on multiple vehicles, same exact problem, number three cylinder, connecting rod bearing. 136,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539908August 21, 2023
ENGINE
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number 20V750000 (Engine) and the vehicle was repaired. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle stalled and failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed that coolant had intruded into the engine had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 218,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539182August 17, 2023
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that the vehicle had been idling roughly. The contact stated that the engine would vibrate and shake the entire vehicle while stopped at a traffic signal. The contact stated that she was adding amount of engine oil to the vehicle every week. The contact had received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact had taken the vehicle to a dealer who diagnosed and determined the engine had passed a mandatory engine test. The contact was not advised if the Knock Sensor Detection System (KSDS) software had been updated. The contact stated that following the recall, the engine failure recurred. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538822August 16, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, there was a rattling sound present coming from the engine compartment. The vehicle failed to properly accelerate, and the vehicle stalled on several occasions. Additionally, the vehicle had experienced excessive oil consumption. The vehicle was diagnosed at the local dealer and determined that the catalytic converter was clogged and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538059August 12, 2023
ENGINE
3 time same time going 60 and speed drop 40 fast almost some hot from the back in freeway was a miss fire what was fix but the 3 time show a code p1326 Is problem w the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537863August 11, 2023
ENGINE
The engine has sounded bad for a year or more and it's been consuming oil at a rate of 1/2 to 1 quart per month despite having only 80,000 miles on the vehicle. For the past couple of months the vehicle has increasingly struggled to maintain speed on the highway or to climb hills. The engine has to rev well higher than normal and it's loud. I've also found oil slicks in the garage for the first time. Three weeks ago, on Interstate 64 near Cross Lanes, WV the vehicle lost the capacity to continue down the highway. I had to pull over just after the crest of a hill and was stuck there in a scary situation for about 40 minutes. The dealer there in WV says the catalytic converter has failed and it will be $3500 to fix it. At no time has the check engine indicator activated. The manufacturer says my VIN is not included in NHTSA CAMPAIGN NUMBER: 19V120000. The dealership in Columbus, which I has spoken to last summer told me the engine, which has seem troubled to me for a year or more does not, at least yet, qualify for remedy under NHTSA CAMPAIGN NUMBER: 20V750000. At last contact the manufacturer is looking in to authorizing out of warranty assistance, but there are no guarantees and we may very well be on my own when it comes to remedying these serious and expensive problems with the 2015 Kia Soul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537810August 11, 2023
ENGINE
Recall for catalytic converter failure not fixed. Dealer claimed to fix but lied. My catalytic converter is failing and Kia refused to fix it with previous recall appointments. Now it could result in major engine or a fire. Took it in multiple times and dealer failed to resolve the issue. A year later and my car won’t go over 40 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537442August 9, 2023
ENGINE
Vehicle emissions test failure P0420 catalyst system efficiency below threshold bank 1 this is the 3rd failure for the same reason and the part has been replaced twice. Once under warranty and a second one in December 2022. Kia hasn’t done anything to fix the problem, and is opting for a catastrophic failure and possible harm to myself and family. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537013August 7, 2023
ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, the vehicle would not properly accelerate with the check engine warning light illuminated. The contact pulled over on the side of the road and shut off the vehicle. The contact waited until the vehicle cooled down and the vehicle was restarted; however, the vehicle was not operating normally. The vehicle was taken to an independent mechanic who determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536501August 4, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle started overheating and the vehicle lost motive power. The contact was able to coast to the side of the road and saw smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and the VIN was included; however, the dealer declined the repair. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 112,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536025August 2, 2023
ELECTRICAL SYSTEM
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V218000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the check "EV System Light" was displayed. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535224July 29, 2023
ELECTRICAL SYSTEM
Kia issued recall 23V218 in relation to the High Voltage Battery being able to short curcut and catch fire. They don't know for sure the cause, nor do they have a remedy in place yet. If my car can randomly catch fire, that sounds like a pretty big saftey recall issue. That recall was issued 4 months ago. I asked about being given a loaner car until there's a fix and I was told no. I asked about them repurchasing the car since they don't have a fix, they said no. I asked about the battery being replaced as a precaution and was told that they don't yet have a way to make sure the replacement battery won't have to same issue. So there are all these ppl driv9ng down the street because we don't have any choice BUT to drive our car and Kia isn't willing to help us in any way shape or form.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534466July 25, 2023
ENGINE
illuminated check engine and oil pressure warning lights with stalling at higher speeds. Last incident car stalled on freeway while driving up a steep grade. This incident put me at risk for injury due to the traffic and location incident. Afterwards when starting the car again there would be a severe shaking and excessive smoke coming from engine and exhaust pipe. I initially had a mechanic from MIDAS inspect the car. The engine was leaking oil and mechanic had suspicion that there was a fuel leek. do to the danger of these malfunctions the mechanic suggested we have KIA deal with it directly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533047July 18, 2023
SEAT BELTS, SERVICE BRAKES
This vehicle is currently at Lunsford's towing, and will be moved to another location. Potentially this could be my new residence at [XXX] , but I would like to have contact/see if this has any issues first. There were two components of this accident: 1) a multi-vehicle collision, and a single vehicle collision between the Kia and a tree. I do not believe that these potential issues had much to do with the first component. However, I kept going after this accident, and had a large mark on my head. I am unsure about what my head hit, but my seatbelt may have failed to restrain me. Further, there was little braking before the first component of this, but there seemed to be little significant slowdown after the first part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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