Kia Seltos Complaints (2021)

380 consumer complaints on file.

#11438190October 26, 2021
UNKNOWN OR OTHER
21V-259 recall for inconsistent heat treating process for piston oil rings. The dates for use of the recalled piston rings Nov 20,1019 -Oct 15, 2020. My Seltos was in production at the time the damaged oil rings were used. I took my Seltos in for the repair, MY VEHICLE WAS NOT repaired. A vibration test was done and a program update was installed to detect vibration. The vehicle still has the recalled damaged oil rings. The vehicle stalls out, runs rough and continues to worsen. The first engine start up is the worst for engine noise and running rough. I expressed my concerns to the dealership, a vibration test with program software uploaded isn't a repair. Asked when will then piston rings be replaced? They stated they didn't know of that any such repair and my car is repaired. Yet it still stalls, continues to runs rough and worsening, oil check has grit feelin it. So I guess I wait till the engine stalls causing a wreck or the vehicle ignites into flames. I'm scared to drive the car and financially stuck with it because no one is willing to do anything more than what's been done. This is not fair and shouldn't be an acceptable outcome for a safety recall, as the issue of safety has not been addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434638September 28, 2021
ENGINE
My locked Kia Seltos was stolen from my driveway while I was home. No alarm went off despite a broken window. This is a major problem with Kia/hyundai vehicles in Milwaukee where thieves are plugging in USB devices that start the car. Kia knows about the issue (look up news reports in Milwaukee) but is doing nothing to solve it. No recall! Now I have no car and Kia won’t compensate me at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434470September 27, 2021
UNKNOWN OR OTHER
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact took the vehicle to the local dealer, where the vehicle was inspected. The contact was informed that the vehicle was okay to drive. The contact stated on 9/26/2021 while starting the vehicle, the check engine warning light was illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact not to drive the vehicle. The vehicle was not diagnosed or repaired. The contact was unable to reach a representative with the manufacturer. The failure mileage was approximately 7,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434236September 24, 2021
SEAT BELTS
The seatbelt holder clip on the back seat backrest does not retain seat bely when backrest is folded down so the seat belt gets caught in the backrest latch when returning backrest to upright. This causes damage to seatbelt which could compromise it during an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429139August 14, 2021
UNKNOWN OR OTHER
My vehicle was stolen by the Milwaukee KiA Boyz. Found damaged and will take up to 3 months to get parts due to number of KIAs being stolen. My car was taken at 915 am in my employee parking lot which is an assisted living and memory care community. We have kids scoping our parking lot and targeting cars. This has become a bigger issue than just a car being stolen. This is a personal safety issue as well as a community safety and risk issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428030August 6, 2021
ENGINE
on June 21st I took my car to be inspected for a recall on the engine. I was told it would take 1-2 hours, it took a total of 6. When I picked up the car not one person explained to me what was done, if my car passed the inspection or if work was done. On July 11th my car stalled on a main street with my child in the car. The oil light, check-engine light and battery light all turned on. On July 13th I took my car back to Kia where they had it for 5 hours. They told me the car had zero oil in it and accused me of not getting frequent routine oil changes, although I have taken my vehicle for every single one, except for the one needed in about 700 miles. Instead of performing the oil change, they topped off the oil and stated I needed to drive it for another 1000 miles so they can examine it again and do that a total of 3 times. They admitted what my car is experiencing is signs of the recall, but they can not just request that I receive an engine replacement. When I mentioned the risk of the car catching on fire and my concerns, the service associate replied, "That is not likely to happen", as if that is supposed to make me feel better. My vehicle does not drive well and honestly, it is terrifying to drive, but it is my only car. Since leaving the dealer on the 13th, my car has a hard time making it to 40 MPH and the RPM sometimes goes to 6 while slowly trying to get to 40 MPH. It has stalled again and sounds very loud while running. My gas also gets used extremely fast, a tank used to last me about 2 weeks and now sometimes it barely lasts a week. I have reached out to Kia customer service multiple times, but I do not get a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427089July 29, 2021
UNKNOWN OR OTHER
I purchased the vehicle in March 2021. Within a week I heard a tapping or vibrating noise from rear seat. Most recently while driving less than 10 mph over a speed bump or moving in line at a gas station I hear a grinding crunching kind of sound from the front of the vehicle. While driving on the interstate there's a weird vibration feeling on the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425824July 21, 2021
UNKNOWN OR OTHER
Extreme design flaw, and security subpar security measures on this vehicle. My car was stolen last night because Kia's have been easy to steal. These design flaws are posing significant safety measures. Not to mention inconvenience to myself and others who have to deal with contacting insurance, getting a rental, and or finding a new car. This needs to be fixed asap. Vehicle theft for Kia and Hyundai have been up over 2500% since this time last year! Recall your cars and fix it!!!! Because of this I will never lease another Kia again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425355July 18, 2021
UNKNOWN OR OTHER
Spontaneously Burst into flames. Was completely destroyed. I’ll have to send pics if car tomorrow when I can get into the impound.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423053July 1, 2021
ENGINE
The contact owns a 2021 Kia Seltos. The contact stated that while driving at various speeds, the vehicle was driving very rough and stalled. The vehicle was taken to the local dealer who diagnosed that there was no oil was present in the engine. The contact was informed that the engine needed to be replaced. The engine was replaced, and the failure was remedied. The contact later received a recall notification for the failure that had occurred. The manufacturer was notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422265June 25, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Driving on a busy 4 lane highway where everyone was going over 70mph. Car began to shudder in the transmission and lost most of its power. Rpms went up to 3 or 4 thousand when stepping on gas to pull out out fast traffic and wouldn't go above 35 mph. Had to slowly pull out of traffic with hazards on at 30mph with cars flying by in both sides. Finally got to breakdown lane after a mile and tried to use sport shift mode to try other gears. Car wouldn't go above 30 mph and rpms went up to 4000. Luckily there was a rest area 500 feet off the highway. Pulled in there to look at transmission oil dipstick but couldn't find it. Spent over 2 hours trying to get Kia roadside assistance towed to a LOCAL Kia dealer but none had loaners to give so had to use my AAA to tow it to my dealer where I bought it. Hopefully I will get reimbursed for the tow I had to pay for. Still waiting for my service department to fix it. They tried to drive it and confirmed the transmission is gone. The car ONLY has 6500 MILES ON IT!!!!!! No warning light came on to know problems were present. Very dangerous.... Kia needs to have a transmission oil cooler or a warning light installed so this can't happen again!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421975June 23, 2021
ENGINE
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA campaign number: 21V259000 (engine) however when attempting to schedule the recall repair appointment with the local dealer they were not attempting to schedule the repair appointment in a timely manner. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421272June 17, 2021
UNKNOWN OR OTHER
I’m making a complaint because a Driver hit the front side of my vehicle on the drivers side, and gave me all there information. No police was called because the damage to my vehicle wasn’t bad. So the driver knew it was their fault and gave there information. When it was time to call there insurance company, the driver of the other vehicle change their story and said that my car hit there vehicle and now the insurance company is saying that they are not allowable for the damages. They also noted that since there were no witnesses and no cameras or police report, then it’s just “he” says “she” says kind of issue. If this driver knew it wasn’t their fault then why did they give all their private information to a total stranger if they didn’t cause the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11419720June 4, 2021
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
While driving on the local street prior to entering the freeway, the vehicle completely stalled without any notice. Attempted to step on the brake pedal, however, there was no response. Had to use the emergency brake to stop to a safe spot. Had I been driving on the freeway, the end result would have resulted in possibly a fatal crash. While the vehicle stalled, I noticed 3 light indicators were lit: Charging System Warning Light, Engine Oil Pressure Warning Light, Malfunction (Engine Malfunction) Indicator Lamp. Keep in mind, all maintenance and services were up to date including oil change, which had been performed at KIA dealership service. The gears were then changed from "drive" to "park" and attempted to restart the engine. Engine turned back on without any light indicators on the dashboard and assumed that it might have been a minor electrical issue. Attempted to drive back onto the road and then the engine completely stalled again, however, this time the brake pedals responded. Not to mention, there were consistent rumbling sounds coming from the engine after the initial engine stall. Called KIA's roadside services for tow services and after 6 hours, the car was towed to a local KIA dealership to Valley-Hi KIA located in Victorville, CA. Received a call today from the dealership (June 4th, 2021) this morning and was informed that there was no oil in the vehicle and was charged $44.99 for the oil fill. Was told that there was no evidence of oil leakage and was advised to drive the vehicle 75 miles back home to take to a local KIA dealership to run an "Oil Consumption Test." Texted "Stacey Keen" at the dealership the article regarding this recall for 2021 KIA Seltos for a defect in the Piston Oil Ring and asked to speak to the service manager. Current status: Did not receive any text or call back from the dealership and was told that I will receive another update this upcoming Monday to see if the vehicle will have oil left in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417736May 19, 2021
AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR
Driving on highway, water truck lost its load. 2 thousand gallon water tank slammed into side of Kia Side airbag did not deploy
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11417606May 18, 2021
ENGINE
THE CONTACT OWNS A 2021 KIA SELTOS. THE CONTACT STATED THAT WHEN SHE TOOK HER VEHICLE IN FOR AN OIL CHANGE, SHE WAS INFORMED THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL AND THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT NOTHING NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS RELATING THE ISSUE TO NHTSA CAMPAIGN NUMBER: 21V259000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416394May 13, 2021
POWER TRAIN
ON 05/03/21 APPROX. 2:40 PM CT I WAS EXCELLING TO ENTER HIGHWAY MOPAC NORTH; AUSTIN, TX; WHEN MY CAR BECAME SLUGGISH; I PULLED OVER, TO SHOULDER, IRONICALLY TX ROADSIDE ASSITANCE PULLED IN BEHIND ME - WE COULDN'T DETERMINE THE ISSUE - I WAS EXITING THE NEXT EXIT DRIVING TO JIFFY LUBE ON ANDERSON/SPICEWOOD; DIALOGUE SCREEN STATING ISSUE RE: DIAGNOSTIC COMPUTER; GAVE TWO OPTIONS SCHEDULE APPT. OR CALL ROADSIDE ASSISTANCE. TURNING INTO JIFFY LUBE, THE CAR BECAME SLUGGISH, THE CAR WOULDN'T REVERSE FROM THE JIFFY LUBE BAY. JIFFY LUBE MECHANIC RAN A DIAGNOSTIC. I CONTACTED KIA, PROVIDED: P0601 INTERNAL CONTROL, MODULE MEMORY. VEHICLE TOWED TO KIA. NO INFORMATION FROM KIA ON 05/03/2021. WHEN I CALLED ON 05/04/2021 I WAS INFORMED "THERE'S A RECALL FOR THE TRANSMISSION COMPUTER"; I MENTIONED I HADN'T RECEIVED ANYTHING; SHAWN KIA SERVICE SAID 'OH, NO...WE WOULD CHECK IT WHEN YOU COME IN FOR SERVICE"...CRAZY THOUGHT I WAS ON MY WAY TO DENVER, CO...HUMM...POSSIBILITY OF BEING STRANDED ON A CO PASS... CALLED ON 05/05/21 NEED TO GET A NEW COMPUTER TO SEE IF THE PROBLEM IS MY COMPUTER; WON'T BE FOR 2 DAYS; ONLY 1 SELTOS COMPUTER AVAILABLE IN THE US. 05/10/21 CALL KIA TO FIND OUT THAT IT WASN'T THE COMPUTER; MAYBE THE CLUTCH, PULLING TRANSMISSION NOW; DON'T HAVE A LOANER AND CAN'T PROVIDE ANY ASSISTANCE. THEY SHOULD KNOW SOMETHING BY 05/13/21..NO CALL ON WED. 05/13/21; UNABLE TO REACH SHAWN IN SERVICE AND BEN, GM ON 05/13/21. I MADE 2 CALLS PER DAY TO KIA; THE SYSTEM WILL ONLY ALLOW ME TO UPLOAD ONLY 5 DOCUMENTS; I HAVE SCREENSHOTS OF EVERY CALL MADE AND RECEIVED TO/FROM KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396218February 15, 2021
POWER TRAIN
THE CAR IS UNABLE TO SHIFT INTO DRIVE OR PARK. IT TAKES RELEASING THE SHIFT LOCK TO MAKE IT GET INTO REVERSE OR NEUTRAL AND A VERY SPECIFIC SEQUENCE TO ACCIDENTALLY GET IT INTO PARK. AFTER TRYING TO PARALLEL PARK INTO A SPOT, THE CAR BECAME STUCK IN REVERSE AND COULD NOT BE MANEUVERED. IT WAS ONLY ABLE TO ROLL DOWNHILL IN NEUTRAL OR REVERSE WITH POWER, BOTH OF WHICH WOULD HAVE LED TO A COLLISION. THE VEHICLE WAS STATIONARY ON THE CITY STREET AND BLOCKED TRAFFIC, ESPECIALLY PROBLEMATIC DURING THE SNOW STORM. I RECEIVED THE CAR BACK FROM THE DEALER 3 DAYS PRIOR FROM A TRANSMISSION REPLACEMENT AND SEEMS TO BE A PROBLEM IN THE SAME VEIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395493February 9, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
THE DRIVER SIDE MIRROR IS DISTORTED. I DROVE IT HOME FROM THE DEALERSHIP AFTER HAVING THE DEALER REPLACE THE MIRROR BEFORE WE LEFT THE LOT (WE NOTICED IT WHEN BEFORE DROVE OFF THE LOT) THEN JUST DROVE AND IT WAS STILL WARPED. I WAS SCARED TO SWITCH LANES. THE DISTORTION HAPPENS WHEN THE CAR IS BOTH STATIONARY AND IN MOTION, ON HIGHWAY AND ON THE STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390953February 1, 2021
VISIBILITY/WIPER
THE FIRST TIME I TOOK MY CAR OUT A ROCK HIT THE WINDSHIELD AND CHIPPED IT. BEFORE I COULD MAKE IT HOME THE CHIP HAD CRACKED MY WINDSHIELD AND SPREAD TO BEYOND REPAIR. THE CAR HAS UNDER 100 MILES ON IT AND ALREADY NEEDS A NEW WINDSHIELD. VEHICLE WAS MOVING APPROX. 65 MPH ON A 4 LANE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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