Kia Optima Complaints (2013)

1,443 consumer complaints on file.

#11119628August 13, 2018
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHEN THE CONTACT SHIFTED THE GEAR INTO REVERSE, THE VEHICLE FAILED TO REVERSE. THE GEAR SHIFTER WAS THEN SHIFTED INTO PARK, BUT FAILED TO ENGAGE AND THE VEHICLE ROLLED BACKWARDS DOWN AN INCLINE. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO GLASSMAN KIA (28000 TELEGRAPH RD, SOUTHFIELD, MI 48034, (888) 452-1360) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE AXLE DRIVE SHAFT WAS CORRODED THROUGH AND BECAME DETACHED. THE DRIVE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114517July 30, 2018
UNKNOWN OR OTHER
WHILE DRIVING OUR 2013 KIA OPTIMA EX 7 7/26/2018 THE ENGINE DIED AND ALL OF THE LIGHTS CAME ON THE DASH . WE COASTED TO A DRIVEWAY AND OPENED THE HOOD NOTICED A BURNING SMELL . I LOOKED CLOSER AT THE VEHICLE AND NOTICED THE ENGINE WAS ON FIRE . I HAD MY WIFE AND THREE KIDS FROM MY BASKETBALL TEAM GET OUT OF THE CAR AND GO TO A SAFE PLACE . THE FIRE DEPARTMENT SHOWED UP AND PUT THE FIRE OUT . THE WHOLE FRONT END OF THE CAR BURNED .
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11112989July 23, 2018
ENGINE
TL* THE CONTACT OWNED A 2013 KIA OPTIMA. WHILE DRIVING 60 MPH, SMOKE APPEARED UNDER THE VEHICLE ON THE DRIVER'S SIDE. THE CONTACT WAS ALERTED OF FLAMES BY OTHER MOTORISTS. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED ON THE PASSENGER SIDE. THERE WERE NO INJURIES SUSTAINED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE CONTACT CALLED EARNHARDT KIA DEALER AT (602) 346-5400 (LOCATED AT 2121 E BELL RD, PHOENIX, AZ 85022), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11112924July 22, 2018
ENGINE
APPARENTLY THERE WAS A RECALL ON MY CAR IN WHICH I WAS NEVER NOTIFIED OF. TODAY WHILE DRIVING THE CAR STARTED MAKING A KNOCKING NOISE, AND STOPPED RUNNING. ALL THE LIGHTS CAME ON AND TH ECAR IS BROKE DOWN ON THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111022July 12, 2018
STRUCTURE:BODY
THE PAINT PILLING OFF THE CAR TOOK IT TO KIA THEY TOLD ME THEY CAN'T DO NOTHING THE PAIN PILLS SO BAD THIS A FIVE YEAR CAR IN IT LOOK LIKE 15 YEAR OLD CAR COST ME 2800 TO GET THE CAR PAINTED I KNOW THAT THIS WAS A DEFECT ON THE PAIT IN KIA DON'T WANT TO ADMIT IT I THINK THIS IS SOMETHING THAT IT NEEDS TO BE CHECKED KIA NEED TO FIX THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110086July 8, 2018
STEERING
THERE IS A POPPING NOISE COMING FROM STEERING COLUMN. HAD TIE RODS INSPECTED AND ARE FINE. NOISE IS COMING FROM INSIDE THE STEERING COLUMN. IT POPS WHILE MOVING OR STATIONARY.. IT POPS EVERY TIME YOUR CHANGE DIRECTION. NOISE RADIATES FROM INSIDE DASHBOARD. CHECKED U JOINTS AND THEY ARE TIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110139July 8, 2018
ENGINE
MY CAR WAS OCCASIONALLY MAKING A LOUD NOISE WHEN DRIVING. WHEN STOPPED AT A LIGHT, THE CAR THEN SUDDENLY STARTED SHAKING WHILE IDLING AND BECAME SLUGGISH AND WOULD NOT ACCELERATE OVER 20 MPH. I HAD TO SLOWLY DRIVE MY CAR BACK HOME, WITH VERY LITTLE ACCELERATION. I THEN TOWED IT TO A MECHANIC WHO HAD TOLD ME THERE'S A PROBLEM WITH A TURBO, AND IT WAS MOST LIKELY CAUSED BY THE LEFTOVER DEBRIS IN THE ENGINE, WHICH WAS COVERED BY THE RECALL. I CALLED KIA'S CUSTOMER SERVICE LINE, AND I WAS TOLD MY CAR PASSED THE RECALL INSPECTION A YEAR AGO, BUT IT SOUNDS LIKE IT SHOULD BE COVERED NOW CONSIDERING I CAN NO LONGER DRIVE THE CAR. MY CAR WAS TOWED TO THE NEAREST DEALERSHIP WHERE THEY TOLD ME THEY WOULD LOOK OVER THE CAR, BUT NOT WITHOUT IMMEDIATELY SAYING THAT THERE'S A CHANCE IT 'WON'T BE COVERED' AS IF THEY WERE ANTICIPATING TELLING ME THEY WON'T DO IT. ON SATURDAY I WAS TOLD I WOULD GET A CALL THE FOLLOWING MONDAY, WHICH I NEVER DID. I FINALLY HAD TO CALL THURSDAY, JUST TO BE ON HOLD FOR 30 MINUTES TELLING ME ITS ONLY THE TURBO AFFECTED, NOT THE ENGINE OR TURBO LINE, AND THEREFORE IT'S NOT UNDER RECALL. NOT ONLY DID THEY TELL ME SOMETHING I ALREADY KNEW, THAT THE TURBO WAS BLOWN, BUT I'M CHARGED $110 FOR A DIAGNOSTIC FEE THAT I WAS NEVER TOLD ABOUT BEFOREHAND, TO CHECK SOMETHING THAT'S ON RECALL, NOT TO MENTION THE TOW I HAVE TO PAY FOR. I CALLED KIAS CUSTOMER SERVICE WHO JUST GAVE ME AN OH WELL THAT'S TOO BAD SORRY NO ONE TOLD YOU, I'M NOT GOING TO TRY TO HELP. I'M NOT EVEN CONVINCED THAT THEY DID ANY TESTS ON MY ENGINE, OR LOOKED INTO THE CAUSE OF THE TURBO FAILURE. MY ONLY EXPLANATION WHEN ASKING ABOUT THE CAR WAS, 'IT NEEDS A TURBO'. WHILE READING OTHER PEOPLE'S STORIES ABOUT THE RECALL, EVERYONE ELSE'S DEALER SAW THAT THE CAR COULDN'T DRIVE, REPLACED THE ENGINE AND TURBO, AND CALLED IT A DAY. I THOUGHT IF THERES A RECALL EVERY CAR GETS FIXED REGARDLESS IF IT NEEDS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110508July 5, 2018
TIRES:TREAD/BELT
TL* THE CONTACT CALLED ON BEHALF OF HIS GIRLFRIEND, WHO WAS THE DRIVER AND OWNER OF A 2013 KIA OPTIMA EQUIPPED WITH PIRELLI P4 FOUR SEASONS PLUS TIRES, SIZE: 215/55/R17 (NA). WHILE DRIVING 75 MPH, THE REAR PASSENGER TIRE TREAD SEPARATED AND DAMAGED THE SIDE REAR QUARTER PANEL. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE TIRE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DETERMINATION OF THE FAILURE. THE TIRE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE TIRE BACK TO SAM'S CLUB. THE CONTACT STATED THAT THE TIRE WAS TAKEN BACK TO SAM'S CLUB AND REPLACED. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE VIN AND VEHICLE FAILURE MILEAGE WERE NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109691July 5, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (KIA ATLANTA SOUTH, 7310 JONESBORO RD, MORROW, GA 30260) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104798June 29, 2018
UNKNOWN OR OTHER
CAUGHT ON FIRE, NON COLLISION, PLEASE SEE LINK TO MY FEATURED NEWS STORY HTTP://WWW.EMAILTHIS.CLICKABILITY.COM/ET/EMAILTHIS?CLICKMAP=VIEWTHIS&ETMAILTOID=1865502621
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11104241June 27, 2018
ELECTRONIC STABILITY CONTROL (ESC)
STARING OUT AT LOW SPEED, MODERATE ACCELERATION, DRY PAVEMENT, ESPECIALLY WHEN TURNING, VEHICLE WILL LOSE POWER. TRACTION CONTROL KICKS ON, EVEN WITH NEW TIRES. LEAVES VEHICLE VULNERABLE TO ONCOMING TRAFFIC. DEALER HAS SAID THIS IS NORMAL SEVERAL TIMES. THIS HAPPENS WHEN ENTERING OR CROSSING INTERSECTIONS AT NORMAL SPEED, NOT OVER ACCELERATING, ATTEMPTING TO MERGE ON TO FREEWAYS WITH SHORT ON RAMPS, OR JUST MAKING A TURN AT AN INTERSECTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104046June 26, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 70 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL TO CHANGE LANES, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE EZ CAR CONNECTION LLC DEALER (459 VERSAILLES RD, FRANKFORT, KY 40601, 502-444-0012) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS UNAWARE OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102435June 18, 2018
SERVICE BRAKES
I WAS DRIVING MY 2013 KIA OPTIMA ON A DRY ROAD SURFACE. I HAD JUST GONE THROUGH A TRAFFIC LIGHT THAT WAS GREEN FOR ME TO GO. THERE WAS A SLIGHT DOWN GRADE SO I STARTED TO APPLY MY BRAKES BECAUSE OF TRAFFIC AHEAD. WHEN I PRESSED MY BRAKE PEDAL THE CAR WOULD NOT STOP CAUSING ME TO REAR END ANOTHER VEHICLE. THIS HAPPENED IN A VERY BUSY CITY STREET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11101074June 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING AND NEEDED TO BE JUMPSTARTED. ONCE THE VEHICLE WAS RESTARTED, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100731June 10, 2018
UNKNOWN OR OTHER
BACK UP CAMERA STOPPED WORKING THE SCREEN IS BLACK. IT STARTED WHEN IT RAINS IT WOULDN'T WORK THEN WHEN IT GOT SUNNY IT WOULD COME BACK ON. BUT NOW IT'S NOT WORKING AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100530June 8, 2018
STEERING
THE STEERING WHEEL IS SHAKING MAKING NOISES WHEN OPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100393June 7, 2018
ELECTRICAL SYSTEM
MY PROBLEM HAS OCCURRED 5 SEPARATE TIMES. MY CAR WON'T CRANK AFTER SITTING ANYWHERE FROM 2 MINUTES TO ALL NIGHT. I STOP AND PARK MY CAR, PUT GEAR IN PARK AND PRESS THE BUTTON TO STOP THE ENGINE. WHEN I TRY TO GET BACK IN IF MY DOOR IS LOCKED, SOMETIMES I CAN'T GET IN WITH MY KEY FOB. I HAVE TO OPEN THE HOOD, CHARGE THE BATTERY AND THEN THE KEY FOB WORKS. IF MY CAR IS NOT LOCKED, I GET IN AND NO LIGHTS COME ON, PRESSING THE START ENGINE BUTTON DOES ABSOLUTELY NOTHING. I CANNOT OPERATE ANY PART OF THE CAR, TRUNK, LIGHTS, SEATS, WINDOWS, IT IS ALL DEAD. THERE IS NOTHING WRONG WITH MY BATTERY. WHY IS THIS NOW HAPPENING? I HAVE AROUND 42,000 MILES AND I HAVE A KIA OPTIMA 2013 WITH ALL BELLS AND WHISTLES. I LOVE MY CAR BUT AS A WIDOW, I DON'T WANT TO GET STRANDED SOMEWHERE WITH A DEAD BATTERY / ENGINE. WHAT COULD POSSIBLY BE THE PROBLEM. I HAVE BEEN READING THAT A LOT OF OTHER OWNERS ARE HAVING THE SAME PROBLEMS. WHAT DO WE NEED TO DO? THE DEALERSHIPS JUST CHARGE EXORBITANT AMOUNTS OF MONEY AND THE PROBLEMS STILL ARE FIXED. SHOULD THERE NOT BE A RECALL ON PROBLEM, ESPECIALLY SINCE IT IS AN ELECTRICAL ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098807May 30, 2018
ENGINE
TL* THE CONTACT OWNED A 2013 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND SMOKE AND FLAMES EMERGED FROM UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT AND A FIRE REPORT WERE NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11098349May 28, 2018
ENGINE
THE ENGINE ON MY VEHICLE IS UNDER A RECALL, HOWEVER, I HAVE YET TO RECEIVE A LETTER FROM KIA STATING WHEN I CAN TAKE MY CAR TO THE LOCAL DEALERSHIP FOR ENGINE REPLACEMENT. I AM THE ONLY OWNER OF THIS CAR, AND HAVE LIVED AT THE SAME ADDRESS DURING THIS TIME. I CURRENTLY HAVE OVER 76,000 MILES ON THE VEHICLE, AND CONCERNED MY GOOD LUCK COULD RUN OUT. ANY PRESSURE YOU CAN APPLY TO GET THIS RESOLVED WOULD BE APPRECIATED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097047May 21, 2018
ENGINE
WE WERE DRIVING ON THE FREEWAY AT 80 MILES AN HOUR AND THE ENGINE DIED. AFTER BEING TOWED TO A DEALER, COME TO FIND OUT THERE WAS AN ENGINE RECALL, THAT THE DEALER (CORWIN FORD, NAMPA IDAHO) WE BOUGHT IT FROM WAS NOTIFIED OF 6 MONTHS BEFORE WE PURCHASED THE CAR AND WAS NEVER INFORMED OF. WE COULD HAVE BEEN SERIOUSLY INJURED IF IT HADN'T BEEN FOR MY BOYFRIEND DRIVING AND ABLE TO GET US OFF THE FREEWAY SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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